Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Leggi di più
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals. Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in eve... Leggi di più
L'azienda ha risposto
The customer service is good and the prices are reasonable too. BUT it takes a long time to answer calls or put through to trainee who puts you on hold for every query/question you ask. Very annoyin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Informazioni di contatto
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Regno Unito
- 020 8819 1111
- brightsun.co.uk
4,6
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It is with deep appreciation of the…
It is with deep appreciation of the services of Sandeep Sharma which makes a difference to our travel experience.
31 gennaio 2026
Risposta di Brightsun Travel
Dear Ishrat,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Very easy to book my flight ticket and…
Very easy to book my flight ticket and the staff was very helpful from now on i don't have to go anywhere thanks Brighrsun travel
31 gennaio 2026
Risposta di Brightsun Travel
Dear Arvind,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Risposta di Brightsun Travel
Dear Rashika,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Quick response, brilliant prices
Excellent, fast service - flight options confirmed within 30 minutes of request, better prices too compared with other agents and the likes of Google Flights etc.
30 gennaio 2026
Risposta di Brightsun Travel
Dear Paul,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
Brilliant service from Parul and Priya
Parul and Priya were fantastic from the beginning. They were always on hand to take queries, messages and even accommodated last minute changes to our bookings.
Brilliant professionalism shown. Will definitely be using Brightsun again and Parul is definitely our go to guy for all holidays.
31 ottobre 2025
Risposta di Brightsun Travel
Dear Manj,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Risposta di Brightsun Travel
Dear Gurdeep,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Risposta di Brightsun Travel
Dear Bijay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
Brightsun always gives us the best…
Brightsun always gives us the best price and service thanks Nilhal. For making our booking a pleasant one.
25 gennaio 2026
Risposta di Brightsun Travel
Dear Harrison,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Recently had holidays to Morroco with…
Recently had holidays to Morroco with family and there services was so good apart from slightly expensive but service received by there staff was worth this
24 gennaio 2026
Risposta di Brightsun Travel
Dear Sudhir,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Janet was very polite n helpful as…
Janet was very polite n helpful as always very quick
22 gennaio 2026
Risposta di Brightsun Travel
Dear Remedios,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
Helpful agent
23 gennaio 2026
Risposta di Brightsun Travel
Dear Ishaq
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Warm Regards,
Brightsun
Excellent service by Mr Thapa
21 gennaio 2026
Risposta di Brightsun Travel
Dear Shakil,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Risposta di Brightsun Travel
Dear Gurung,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
This was the first time we had booked with Brightsun
This was the first time we had booked our holiday with Brightsun Travel and both my husband and I were very pleased with the service and experience we had received from Aman. He was very knowledgeable and put together a package what we asked for and wanted with some suggestions that we had not thought of before. We would definitely book with you again in the future. So thank you Aman for your service.
19 gennaio 2026
Risposta di Brightsun Travel
Dear Kanta,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
Risposta di Brightsun Travel
Dear Jetha,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Rescheduling of our flights.
The rescheduling of our flights was quite straight forward. Rahul Mehra went with me through various options. He was patient and courteous. We agreed with the best plan.
16 gennaio 2026
Risposta di Brightsun Travel
Dear Ashvinprasad,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun
Fantastic customer experience
Gaurav was very professional and knowledgable. Truly appreciate the customer focused approach and speed. Thank you!
19 gennaio 2026
Risposta di Brightsun Travel
Dear Monika,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun
Risposta di Brightsun Travel
Dear Avtar,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
Pawan was fantastic and a delight to…
Pawan was fantastic and a delight to deal with. Thank you for the excellent service.
9 gennaio 2026
Risposta di Brightsun Travel
Dear Sandeep,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun
Customer Care and Professionalism.
Quality Customer Service.
Member Staffs; Professional **** !
7 gennaio 2026
Risposta di Brightsun Travel
Dear Krishna,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
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