Confusing sizing. Following their instructions, we got smth which would probably be perfect for 5'4 tall teenager. Ours is unfortunately 6'4. I did actually go size up, based on his chest measuremen... Leggi di più
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Prompt service. Everything delivered well on time. I had a bit of a scare when it came to delivery timelines that were very promptly and professionally addressed by Elle - showing exceptional custo... Leggi di più
Had a very positive experience using Brigade customer service, I made 3 orders due to extra items needed and the inability to combine orders. When the jumpers came in measuring smaller than anticipa... Leggi di più
L'azienda ha risposto
I ordered my sons uniform late for the start of Yr 7 at secondary school. I contacted Brigade via email, and Vickie Moore the Production manager was really helpful. Her responses were quick and she ma... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Informazioni di contatto
15 Binns Close, CV4 9TB, Coventry, Regno Unito
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service from Elle at Brigade,
Always great service from Brigade, when we experienced an issue with our order Elle diligently rectified the issue and kept us up to date along the way!
19 gennaio 2026
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Risposta di Brigade Clothing Ltd
Thank you for taking the time to leave such a kind review!
We’re so pleased to hear you were happy with the service you received from Brigade. Elle is aware of your feedback and was delighted to read your comments. Thank you again for your support. It’s very much appreciated.
No response after e mail sent 6 months ago
I have used this company previous and was very very happy with the order.
After time , I then ordered a bigger size blazer and was not happy with the quality of this blazer as obviously using a different supplier,so I emailed the company stressing that is it possible to try and change it to the same as previous if they still have those particular make blazers . I understand that companies are probably trying to cut back and trying to do it as cost effective but my reason for two stars is that as a parent the only way to reach out is by e mail and no phone number to contact ..
I emailed on 02/07/2025 and 6 months later , I have had absolutely no response. Even if they e mailed back explaining the situation as to why the quality is not as good , would have been nice . We as parents are still customers ,
2 luglio 2025
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Risposta di Brigade Clothing Ltd
Thank you for taking the time to leave your feedback, and for your previous custom — we’re pleased to hear you were very happy with your earlier order.
We are genuinely sorry to learn of your disappointment on this occasion. However, after carefully checking both the order number provided and the email address associated with that order, we have been unable to locate any communication from you.
Our customer service team takes great pride in offering an excellent level of service at all times, and we always aim to respond to customer enquiries as quickly as possible, which you will not is reflected in our other reviews. We would never knowingly leave a customer without a response.
To try and resolve this, we have now emailed you directly to the email address on your order to confirm the address you originally contacted. If you do not see our email in your inbox, we kindly ask that you also check your junk or spam folder, as occasionally emails can be filtered there due to individual email settings, which is unfortunately outside of our control.
Please be assured that we are more than happy to assist you where possible and would welcome the opportunity to do so. We value all of our customers and hope we can resolve this matter for you promptly.
Great help from customer service team!
Great help from customer service team!
8 gennaio 2026
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Great customer service by Elle
I had ordered 2 school jumpers but they were delivered in the wrong size. Having got in touch with brigade this issue was quickly resolved by Elle. Elle was polite, professional and extremely helpful sorting a replacement for me very quickly! Thank you Elle
8 gennaio 2026
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind words! We’re delighted to hear that Elle was able to help and resolve the issue quickly. We really appreciate your patience and are so glad you’re happy with your replacement jumpers. Your feedback means a lot to us!
Received my uniform within a few days…
Received my uniform within a few days and is amazing quality but I left it until after the festive period to open my parcel and wasn’t sure if I’d order labels or not, spoke to customer service and explained it had been a few weeks since I’d actually received the order but due to moving and dust I left them in the packages without even thinking to check but didn’t have the label, I spoke to Elle and she had it sorted in minutes, resent and just wasn’t generally so polite and understanding, really good customer service the company have
6 gennaio 2026
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Risposta di Brigade Clothing Ltd
Thank you very much for taking the time to leave such a detailed review. We’re delighted to hear that you were happy with the quality of the uniform and that our customer service team was able to help. Elle is especially pleased to receive your kind feedback.
Thank you again for your patience and for choosing to shop with us. Your feedback is greatly appreciated.
Customer service have been brilliant
Customer service have been brilliant. Allowing me to return after quite a while once I'd realised I'd ordered the wrong items. Elle was particularly helpful.
6 gennaio 2026
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Risposta di Brigade Clothing Ltd
Thank you very much for your kind review. We’re really pleased to hear that you had a positive experience with our customer service team. We’ll be sure to pass on your lovely feedback to Elle, who will be delighted to hear it.
Thank you again for taking the time to leave a review — it’s greatly appreciated.
First time purchasing uniform…
First time purchasing uniform frequently and it is always a pleasant experience. The team are really friendly and always go the extra mile (thank you to Kelly specifically for helping me). They also throw in a seasonal discount which is fab!!
14 novembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your lovely review! We’re thrilled to hear that your first experience purchasing uniform with us was a positive one. It’s wonderful to know that our team made the process pleasant and helpful. 😊
We look forward to welcoming you back again!
Elle from the customer service team was…
Elle from the customer service team was fantastic. I had an issue with my order in which the wrong size jumpers were sent to me. I contacted Brigade and had a response from Elle almost immediately. I had to place a new order due to the problem & Elle ensured that I would receive it before the school term ends.
She kept me updated on the progress of my order and assisted me with returning the incorrect items. She was very friendly, helpful & reassuring, so thank you again!
9 dicembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Elle was able to support you and keep everything on track for the end of term.
We’re very sorry that the wrong size jumpers were sent to you in the first place. Had we been aware immediately, we would of course have arranged a replacement order straight away as well as assisting with the return. We’re glad that Elle was able to help you get everything resolved quickly and smoothly.
Thank you again for your kind words and for sharing your experience — it really means a lot to us.
Kind regards
Brigade Customer Services
Really helpful sales assistant Kelly…
Really helpful sales assistant Kelly was able to assist me when I accidentally ordered the wrong colour leavers his Hoodie, thank you.🤩
4 dicembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that our team was able to help you sort out the colour for your leavers hoodie. We really appreciate you taking the time to share your experience and are glad we could get everything sorted for you. 🤩
I had forgotten to order school jumpers…
I had forgotten to order school jumpers for my son and he was squeezing into his current one. I emailed the company and the service I got was amazing! Thanks to Kelly who got back to me very quickly and put my mind at ease and rushed through my order at no extra cost. What a brilliant service thank you! Definitely 5 star plus.
1 dicembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your wonderful review! We’re delighted we were able to help and get your order rushed through for you. Your kind words and 5-star rating mean a great deal to us.
If you ever need anything else, we’re always here to help. Thank you again!
Great experience with Brigade…
I had a great experience with Brigade Clothing Ltd. Elle helped me with an issue and was absolutely lovely and professional throughout. Her communication was excellent — she kept me updated at every step and made the whole process stress-free. Fantastic after-sales customer service. Highly recommended!
21 novembre 2025
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Risposta di Brigade Clothing Ltd
Dear Ash,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Elle was able to help and that you found her support professional and stress-free. We’ll be sure to pass your kind words on to her.
Your recommendation means a lot to us, and we’re delighted that you’re happy with our after-sales service.
Thanks again for your lovely feedback, and we look forward to assisting you again in the future!
Kind regards
Brigade Customer Services
Fantastic customer service from Ellie
Ellie was so helpful in correcting an error with my order (my fault!). She also sent the package out ahead of schedule to help me out of a bind. Fantastic customer service.
5 novembre 2025
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Risposta di Brigade Clothing Ltd
Thank you for your kind review. We're so pleased Ellie was able to sort the issue and get your order out promptly. We’ll make sure she sees your lovely feedback. We really appreciate you taking the time to share your experience.
Kind regards
Brigade Customer Services
Smaller rucksack
Items are changing in order to save money.
Bought a school bag for my son theoretically identical with the previous one and they changed the size they made is smaller because the chrome book case doesn't fit like in the previous one.it needs to be squeezed and pushed and it barely fits.
Also instead of 2zip sliders there is now only one.
7 novembre 2025
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Risposta di Brigade Clothing Ltd
Dear Andreea,
We’re sorry to hear about the issue you’ve described. The size and design of our rucksack have not changed, so your comments suggest you may have received an incorrect item.
We haven’t been able to locate any order under the name used on this review, and we also haven’t received any direct contact from you about this. We always encourage customers to reach out to us first so we can resolve any concerns quickly, but unfortunately haven’t been given the opportunity to do so in this instance.
To look into this properly, please contact us with your order number and photographs of the bag you received. You can do this easily through our website chatbot by selecting “Contact Support” and uploading the details there. Without this information, we’re unable to investigate further.
We want to ensure you and your son receive the correct product and are happy to help resolve this as soon as possible.
Thank you
Brigade Customer Services
Quality & Efficiency
100% recommendation for Brigade school uniform. Elle was super helpful and made sure I got my order very quickly. The level of service, quality of clothing and value for money were excellent. Thank you Elle and Brigade.
7 novembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your wonderful review and recommendation! We’re delighted to hear you were pleased with the quality, value, and service — and that Elle was able to assist you so efficiently. Your kind words mean a lot to us, and we truly appreciate your support.
Warm regards,
The Brigade Clothing Team
I had an issue with Delivery of an item by the courier
I had an issue with Delivery of an item. The courier left it in an unsafe place, which resulted in it going missing. I contacted Brigade who from the start were so helpful and went out of their way to ensure that everything was put right. They kept in touch with me via email and I was sent a replacement item very quickly which was delivered safely. I dealt with a lady called Kelly, who was absolutely fantastic throughout. She kept me up-to-date with what was happening and assured me the delivery person in question was made aware of this unsafe delivery. Such a refreshing experience and to realize that brigade certainly do value their customers.
31 ottobre 2025
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Risposta di Brigade Clothing Ltd
Thank you for your lovely review. We’re so sorry for the trouble you had with your delivery, but we’re delighted that our team was able to put things right quickly. It’s wonderful to know you felt supported and valued throughout the process — that’s exactly the service we aim to provide every time.
Warm regards,
The Brigade Clothing Team
CUSTOMER SERVICE
The customer service from Ell is always delightful, she's always happy to help and so cheerful whenever we speak! Really brightens your day :)
12 novembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind words! We’re delighted to hear that Elle has made such a positive impression — she’ll be thrilled to know she brightened your day. We really appreciate you taking the time to share your experience and for being such a valued customer.
Nothing worse than a company that you…
Nothing worse than a company that you can’t speak to a person, everything is online if you’re a parent, yet we are all customers.
All I need is a call back to discuss a jumper I purchased regarding sizes that don’t match up or a contact number at least.
Yet happy to take my money
Ridiculous customer service
10 novembre 2025
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Risposta di Brigade Clothing Ltd
We’re very sorry to hear you’re frustrated. While our service is primarily online, our Customer Services team is always here to help and responds to all enquiries within 24 hours, often much sooner.
As you will see from the majority of our other reviews, we aim to offer our customers an amazing service — and we do achieve this when given the opportunity. Last year, we were pleased to personally call you and fast-track your post-deadline order as a goodwill gesture. Had you given us the opportunity to assist you again this year, we would have been happy to resolve any query you may have without the need for this review.
I will email you directly to understand your query and assist you. We are always here to help and aim to make every customer experience a positive one.
Kind regards,
Brigade Clothing Ltd – Customer Services Team
Awful website and insane lead times - needs to be challenged by a modern retailer
Awful website and insane lead times for the price and quality. Expect to order what you need for your children and other sizes before September, if they dare to grow during the year - very bad website, like it was stuck in the 90s - I bet their payment is not even PCI compliant and can be reported.
13 ottobre 2025
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Risposta di Brigade Clothing Ltd
Dear Jozsef,
Thank you for taking the time to leave a review and we are sorry to hear you are not happy with our website, service and quality.
We can see that you last placed an order with us on 13/10, which was delivered to the school on 03/11 — well within our stated lead times. However, we have no record of any communication from you regarding lead times, quality, or anything else, so we were unable to address any concerns directly.
Most of our products are bespoke and made to order rather than stocked off the shelf, which allows us to offer a wide range of sizes and styles. Certain items do require ordering, but we consistently receive very positive feedback regarding the quality of our products. If you do ever have a concern, please contact our customer service team who are always happy to assist.
We also want to reassure you that we are fully compliant and validated with the Payment Card Industry Data Security Standard (PCI DSS), which can be checked independently for peace of mind.
We hope this helps clarify, and thank you again for your feedback.
Kind regards
Kelly Holcroft
Customer Services Manager
Good service! Thanks Kelly!
Kelly is very helpful and she has resolved my issue quickly with satisfaction. Thanks so much for her follow up and good service.
4 novembre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience and that your issue was resolved quickly. We truly appreciate your support!
Thank you Kelly
Had an issue with my order and Kelly promptly arranged for a replacement to be processed and kept me inf ormed with regular updates until the item was successfully delivered.Her professionalism, proactive follow-up, and dedication to customer satisfaction were greatly appreciated.
24 ottobre 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your lovely review! We’re thrilled to hear that your replacement order was handled smoothly and that you felt well supported throughout. Hearing that our efforts to keep customers informed and happy are appreciated really means a lot to the whole team.
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