Brewerygateltd Recensioni 91

The same as the other peoples reviews complete rip off!!! Machines faulty and then get a £60 fine no one to help etc DO NOT PARK HERE

Parked here for first time as it was my turn to drive, machine kept timing out and wouldn't take a payment so everyone walked away believing the machine to be faulty/not working. I've now got a £60 fine!!!! Absolute rip off of a car park and no one to speak to about it. Fortunately we have all decided that we won't drink or eat in any of the Cain's village establishments again so what they've gained in a rip off fine, they've lost in revenue as we have all been going here since it opened

I used Your Parking Space app to pay for my parking, which I always use when parking in cities, and haven’t experienced problems previously.
However, on this occasion, I received a PCN through the post from Brewery Gate Limited a week and a half after parking, claiming that I’d not paid and displayed or not paid via another method.
Clearly I had, and had evidence via receipt from the app. Perhaps they’re not communicating with third parties that they’re using, or perhaps they’re short on money and sending out fines to everyone (which seems the case looking at all these reviews) to make some money for themselves, hoping someone will have either not kept their evidence of payment or are silly enough to pay! Keep your receipt people! To be fair, they acknowledged my appeal within a couple of hours and cancelled it which was good but it was silly of them to have asked me for £60 anyway.
Even so, I’m not parking here again for the cheek of it. Additionally, the carpark is too small to get out of the spaces without doing a 10 point turn once it is busy. Obviously crammed all the spaces too close together too to attempt to make more money.

horrible company! do not park here and give them your money!! I paid for parking Iwanted upto 12 hours I was charged for upto 2 & stayed longer as I assumed upto 12 hours had been charged! I did not get any notification or message off the machine to say I had gone over my time limit!! Instead they waited and I have now received a threatening letter saying I owe £60 and if I don't pay within 14 days they will charge £100. Absolutely discusting! Essentially I owe them £1 as the incorrect parking limit was charged to me & they're making £59 profit off me! DO NOT PARK HERE.

I parked, went to the parking machine and entered my registration. The machine had some trouble reading my credit card for a contactless payment, but it eventually got there and issued a credit card receipt. It didn't issue a parking ticket but, as many car parks where you enter your registration don't use physical tickets, I thought nothing of it. The machine was clearly ready for the next customer. No message was displayed to show my payment hadn't gone through. I glanced at the credit card receipt and put it in my wallet. If I had looked closely, I might have seen that the receipt said it was a "void transaction receipt" in writing that was partially obscured and, further down, it said "network failed" in small print. However, who looks that closely at a credit card receipt? I left the car park believing I had paid.

I was gobsmacked when I received a PCN from Brewerygate and appealed, explaining the above and providing a copy of the receipt for the failed payment. They have rejected my appeal. So clearly they expect drivers to read the small print on the credit card receipt to make sure their payment has gone through.

If the payment had failed because I had insufficient funds or similar, I could maybe understand their decision. But that isn't the case. The payment failed because their machine didn't work.

I suspect this wouldn't hold up if they took me to court on the basis that they did not give adequate information to show that the payment had failed, but I haven't got time. I am therefore having to pay £60 because their parking machine didn't work when I tried to pay the £5 parking fee and didn't take any effective steps to inform me that my payment had failed. Unacceptable. I won't be parking there again.

Just to add to the above, I tried paying the fine on their website using the same card I had used in the car park. Guess what? Their website rejected it, incorrectly claiming that the CVV was wrong. I had to pay using a different credit card. Totally incompetent.

Edited 3 Jan 2023 to add: Just to respond to Brewerygate's response, I appealed and provided proof of the rejected payment. The appeal was rejected. And really, their response continues to show how incompetent they are as this is set out in my post above. If you are going to respond to a review, try reading it properly.

I was fined even though I had a pay and display ticket and receipt of purchase for the time parked. The weather was dreadful and I hadn't realised that I had pressed one wrong key until the letter arrived. I sent a polite letter with copies of the above, left repeated polite messages on their answer phone about my genuine mistake but to no avail. Impossible to contact so must presume this is their way to make extra money.

This company are a Rip off do not use there car park paid for 2 hours stayed 1 and a half sent a fine for £100 or £60 if you pay earlier they send proof of when you enter the car park and leave but cannot produce a copy of your parking ticket (Who keeps a parking ticket after there visit) ?

My 82 year old father in law received a notice a d the only thing that connected him to the notice was door number 14. Wrong name wrong postcode wrong car reg. I e mailed them and they said he needs to take it up with the DVLA as they send details to them. Told them he wouldnt be doing that as it's nothing to do with him so the letter is going back to them for them to sort out. I have no confidence they will even bother. Rubbish company

Received a parking fine from this joke of a company. Saying I'd stayed for 30mins over my parking ticket time. Returned to my car on the day and asked the guy at the gate if I needed to put another ticket on as the kids were just inside Arcains going the toilet and I was told it was OK only to receive this fine in the post. Will not be returning so they will be losing out in the long run as me and my family are regular visitors

Their business modal goes beyond car parking charge. If you go few minutes above your parking stay or just enter their car park and leave without parking. You get a letter with a £60 fine... then no further communications, phone goes to operator and email no response. You wait for a reply they take the window they give you to pay online and then it goes to solicitors for £245 fine.

It's unfortunately a brutal approach to rob people's money legally. It's not like this review makes a difference because other people will park without checking reviews. I just hope these harsh loopholes get regulated because I can see a lot of reviews here from many others who got scammed like this.

After parking in The Baltic Market on the 12th June and paying for all day parking which used only 2.06pm till 5.44pm. We today 15th August received a notice of intended Court Proceedings saying we had over stayed altough we had paid for a full days ticket. After no previous correspondence re this fine. We intend to appeal this as we know we paid for the correct parking at the time. However after entering our PCN Number and Car Registration number into the website, the reply given was PCN number not recognised. Then trying unsuccesfully to contact the company via the mobile number given numerous times. We eventually used the payment telephone contact to try and speak to the company but again automated answer says PCN number not recognised. As previously stated in another review, we intend to take this further if we are not contacted by the company and have no access to dispute these charges. How can we dispute a PCN if the PCN number isn't recognised. We can only assume that this is a mistake and the said fine does not exist.

The worst customer experience I have ever had. I received a fine for being directed via the app to purchase a ticket for the wrong carpark, subsequently leading to a £170 fine, this is after attempting to appeal numerous times, even offering to pay for time used in their carpark. Side note don't bother ringing their phone lines as they wont pick up. All in all, terrible carpark, the company is threatening and unethical, you don't need to scroll far to see how badly this company conducts themselves.

Absolute despicable company. Entered car park for circa 10 minutes, didn't leave my vehicle as the venue I intended to visit was closed, despite social media/website advertising as open. 6 months later have now received a court summons due to unpaid fine.

Letters will be circulated to EVERY LCC Councillor and Kim Johnson MP and Joanne Anderson, Mayor of Liverpool to report this unethical business operating in our City. The reviews speak for themselves. There is no place for 'bully boy' tactics from a city centric carpark, particularly when the local authority/BID are trying to foster a thriving night-time and tourist economy. Unfortunately for Brewerygate, I will accept a CCJ for an unpaid parking fine but as a Councillor myself and activist, I will now be actively campaigning to have you removed from the Baltic area or your unethical, non transparent operational practices changed.

Absolute scum! I paid for my parking ticket and then got a fine even though I'd paid for 24 hours and only used the parking for 1.5 hours. Would advise no one to ever park here. There appeals page is a fake!

Been summoned to court when I’m not even from that area and I can’t afford to pay can someone help

Terrible terrible company, irresponsive, and when they do it will be disrespectul response, very unhelpful. Tried to ask for help with the appeal numerous times as there were technical issues, no response, later- letter ftom solicitors. petty company

Vile company. I idiot on the other end of the email threatened to put the fine up if I didn't pay, despite me having a full email trail of me asking them for the details, after 3 days they said they had sent it though and I had to wait for another email which could be another 24 hours ??! This company is a scam and in my case the app took my payment successfully then when I looked at my phone an hour later the app said "error" and the location was gone. I sent them evidence that the app was at fault and then we left the car park but they denied the appeal. I'll be taking this further as there is more than enough evidence to prove what a scam company they are

Hello,

I have a business inside the Baltic market and regularly park in your car park.

I never have troubles. I recently visited in a rental car due to car troubles and payed for the allocated time, however, with it being a rental car and not familiar with the reg I accidentally typed in 17 instead of 71.

I received a penalty notice and appealed this to try and get some understanding on a genuine mistake (being a regular customer).

I have my receipt of recorded delivery and also proof of receipt your end. However I have had no correspondence and instead woke up to find a very unpleasant threatening letter.

I have tried to contact via email with all proof and also call to no avail as the contact number is a mobile number which is switched off.

I have tried to use the appeal link you have provided in some responses in upon typing in the correct details from the letter there is no results?

Could somebody please contact me or respond to emails as I shouldn’t be getting CCJ threats whilst under appeal.

Thanks.

When you pay for a car park cash you don’t remember to keep your receipt 2 weeks later.

Then you unexpectedly receive a fine saying you overstayed your ticket and then you have nothing to back this up and have to pay a scandalous fine.

Company is a shamble, they promise one thing and give another. They have only been in business for a year or so and have the worst reviews.

If you can avoid parking here then do so but if not keep proof of purchase as you are more than likely going to have to appeal this.

SCAM Parking outfit

They are not intrested in being helpful just want to throw fines and threaten legal action.

Abhorrent - I will never return to the baltic because of this