Breakthrough Communications Recensioni 

well had a zero knowledge of FOI, bit like a rabbit in the headlights Darren and Lauren at Breakthrough Communications were fabulous, put me at ease and took me through the process step by step, thank you so much.

Prompt, reassuring guidance, via Zoom & email, with further support offered when needed. A very helpful experience regarding a sensitive issue.

Team training is never an easy course to deliver and in the world of local government with all the legal and procedural complexities, it takes specialised knowledge to translate empowerment, intreprenuership and high performing team strategies. Dan comes with a wealth of sector experience, gained first hand and through extensive delivery of training and it simply shows.

We recently had staff training delivered by Breakthrough Communication with the wonderful Janeth, and it was an excellent experience from start to finish.

The training was engaging, practical, and refreshingly different from many of the courses our staff have attended in the past. Communication throughout the planning process was clear and professional, and the training was tailored to our specific needs. I shared some of the challenges our Council has been facing, and Janeth incorporated these into the session through interactive activities and games that encouraged participation and discussion.

The time flew by, and the feedback from staff was overwhelmingly positive. The personalised approach made the training both relevant and enjoyable.

I would highly recommend Breakthrough Communication to any council that values investing in and supporting its staff.

Breakthrough Communications was really helpful and prompt in dealing with my query regarding data protection. Darren is very knowledgeable - he got straight to the point of my query and gave excellent and very practical advice.

Excellent content and engaging trainer - really well structured course, thank you.

Really clear and sound advice in a time of crisis .

We would highly recommend the Breakthrough Communications GDPR Toolkit to any organisation needing to review and/or strengthen its GDPR compliance. The team’s expert knowledge, clear step by step approach, bite sized videos, and helpful guidance on sourcing templates have been invaluable in supporting Dunkeswell Parish Council.
The toolkit has increased our confidence in better understanding what data we hold and why, where it is stored, how it is used and shared, and when and how it should be disposed of.
The support from the team at Breakthrough Communications has always been friendly, informative, and approachable, with no question ever feeling too small to ask. As a result, we can now confidently say that we are GDPR compliant and fully meet Assertion 10.
The accompanying training for councillors and clerks has also been extremely helpful. The presentations were informative, engaging, well structured, and well suited to the audience.
Thank you, Breakthrough Communications.

Breakthrough Communications have been a valuable partner for BMKALC and their members for a number of years. Their training takes it's basis in law and delivers pragmatic and practical advice in how to deliver great service to our communities. Dealing with complaints is a skill. Empathy, acknowledgement, accuracy, consistency and expectation management are key elements of a successful conversation when managing a complaint. Daniel successfully covers all these during this session.

We recently had GDPR training delivered by Daniel Purchese from Breakthrough Communications, and it was truly superb. Daniel took the time to thoroughly understand our council and the work we do, tailoring the session specifically to our needs. This level of preparation made a typically complex and often arduous subject both relevant and genuinely interesting.

His delivery was engaging throughout, keeping councillors and staff fully involved for the entire 90-minute session. Daniel has a natural ability to explain complicated topics clearly while maintaining energy and interaction across the group.

I would highly recommend Daniel and the training he provides to any organisation looking for informative, engaging, and well-structured GDPR training.

Equal Opportunities training
Daniel is an excellent training, the pace of the training is good, and there is opportunity to share experience and ideas in a safe environment.

Really good advice, clear there had been some research into my needs before the call and therefore everything was highly relevant and useful.
Followed up with a step-by-step of the advice given and a helpful summary.
Thank you

It is great to have the advice clearly and concisely shared from a professional advisor. I appreciate the time spent explaining to me the outcome as well as providing the correct language to use in a reply to a data query.

Darren was extremely helpful and clearly highlighted all the key points we needed to be aware of regarding the matter. His guidance made it much easier to understand the important aspects and next steps.

Advice was clearly explained and followed up with legislation evidence. This meant we avoided making potential errors which could have been challenged.

A complex topic which you helped us navigate.

I recently received advice that was not only professional but also clear, well-informed, and tailored to our specific situation. The guidance was delivered with clarity, making it easy to understand our options and next steps.

It’s refreshing to receive high-quality support. I wouldn’t hesitate to seek advice again or recommend it to others looking for trustworthy, professional guidance.

We are a Parish Council who needed advice regards a possible data breach (by a allotment tenant). The expert view came from Darren who was very knowledgeable and clear in his advice. As Proper Officer for the Council I was very happy with the advice and how this was put across.

Helpful and great advice, with usable templates

Knowledgeable and concise information provided. Follow up written information for future reference very useful. I received advice within a couple of hours of seeking it, which was excellent.

Darren was absolutely brilliant. Very knowledgeable on FOI act, went through the request step by step and advised at every stage. I cannot thank Darren and Breakthrough Communications enough for the advice received.