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Valutata 5 stelle su 5

Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky... Leggi di più

Valutata 5 stelle su 5

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Was a bit dubious initially because there was only one review and prices were almost suspiciously low but was pleasantly surprised! Bra came within 3 days of date of dispatch and was almost exactly... Leggi di più

Dettagli dell'azienda

  1. Negozio di biancheria intima

Scritti dall'azienda

We're based in the UK and manufacture backless bras and accessories. Check us out at


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

123 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(123)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Anna Bra

I bought the Anna bra, it’s great quality and I’m so glad they have such a great range of bra sizes because it can be hard to find a 30G in other shops. I would definitely recommend buying from Bralux. :)

30 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Money taken- no item received

Really unhappy with this company and the service I have received (or not received)! Also slightly concerned and worried I may have been scammed hence writing the review. I ordered my item but received no confirmation email, however money came straight out of my account. After 10 days I still hadn’t received the item so emailed them. They responded a few days later asking for my address. I replied to the email and 5 days later have still heard nothing. I’ve even sent a follow up email and have received no communication. Have had no item turn up, no email as to why or if they’ve sent a replacement and no refund! They’ve taken £15 out of my account and I am yet to receive any item or explanation.

18 luglio 2023
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Dear Jordan, thank you for the message.

Please can you let me know whar your order number is please? We'll resend your parcel immediatley.

Kind regards,
Ben

Valutata 1 stelle su 5

I ordered a size but it was too big

I ordered a size but it was too big. I returned this item in June. I received an email 27/06 to advise a refund had been processed. I am still waiting for this refund! I have sent multiple messages and email but had no response at all in this time.

26 giugno 2023
Non scritta su invito
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Risposta di Bralux

Hi Amy, thank you for the message. I have reviewed this and can see the payment has been released to you. Please do get in touch if you have any queries. Kind regards, Ben

Valutata 1 stelle su 5

Didn’t fit

Didn’t fit, didn’t stick and terrible shape. Put them in the charity bag!

9 ottobre 2022
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Risposta di Bralux

Dear Julia, thank you for your message. Sorry to read this.

If you had got in touch and let us know we would've more than happily resolved this for you. Our styling and sizing team is just an email away.

Kind regards.
Ben

Valutata 2 stelle su 5

Yet to receive my refund, can't get an answer

Sent back an item and was told by email that I'd be refunded, five weeks later I still don't have my refund and now when I email them about it the messages bounce :/

8 febbraio 2023
Non scritta su invito
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Risposta di Bralux

Dear Miss French, please email me at braluxofficial@outlook.com so I can look into this for you.
If you have been emailing the automated "Shipped" emails we do not recieve these as stated on the footer of the email.
Kind regards,
Ben

Valutata 1 stelle su 5

Didn't receive the order

Purchased 3 bras in August never received the order, emailed to try and locate and never received a reply. Will never order again waisted my money.

The second one never arrived either and I haven't had time to keep chasing it up very disappointed 😞

18 agosto 2022
Non scritta su invito
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Risposta di Bralux

Hello Sarah, you did not arrange redelivery or collect your Tracked parcel from Royalmail. Evidence attached:

https://www.royalmail.com/track-your-item#/tracking-results/PM660214512GB

Kind regards,
Ben

Valutata 1 stelle su 5

I ordered on 19th December for next day…

I ordered on 19th December for next day delivery with UPS, they didn't attempt delivery until Thursday. When I checked the tracking the address had changed to Cardiff CF24, I thought was a bit weird but too late to contact them due to finishing work late. I checked the tracking the next day and it said delivered, this wasn't delivered to me. I then phoned UPS to be told that the address had been changed to CF14 and it got mixed up because they were similar postcodes??!! HOW?? Then after calling them out on that they changed to the fact that they changed the address because I wasn't the name of the house, my Mum is as I live with her but any person with a braincell would be able to see our surnames are the same. I then called them out on this and started to get agitated after being told theyw ill collect the parcel from the incorrect address and re-attempt to deliver to me, then I got hung up on.
I emailed this company straight away, got an email back Tuesday asking to confirm the address, responded and have heard nothing. I did want this for christmas to wear with a dress so not really any point in having it now but would at least like my money back. Never again.

19 dicembre 2022
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Amy, thanks for the review. Your poor experience seems to be with UPS, not us. This sounds appaling. Please can you tell me further in detail what UPS have said to you? Please email me at braluxofficial@outlook.com Kind regards, Ben

Valutata 5 stelle su 5

Perfect!

The lift tape really helped keep my girls in place. Thank you for the free nipple pasties. Perfect!

9 novembre 2022
Non scritta su invito
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Risposta di Bralux

Thank you Viviana!

Valutata 4 stelle su 5

Absolutely redeemed!

Having contacted Ben directly he swiftly worked to rectify the missing parcel. A replacement parcel was sent by first class. Ben communicated along the way letting me know what was happening at all points. Very happy with the way customer services dealt with my issue once they were fully aware. Thank you.

17 novembre 2022
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Dear Caroline, thanks for the message. Please can you let me know if this has been delivered yet? Kind regards, Ben

Valutata 5 stelle su 5

Great sticky bra

Great sticky bra. Need it for a backless dress on holiday. Took their advice and got the next size up b’cos I am a 32f so got a G. Fits great and gives me a great cleavage. Looks great with the dress on. Defo recommend 😊

13 ottobre 2022
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Risposta di Bralux

Our pleasure Elly! Thank you.

Valutata 1 stelle su 5

Terrible communication, never rcvd answers or the product

Was super excited to rcv my 3 products i ordered. I got the notification that apparently the items have been sent but never rcvd them :-(
Super disappointed! They never replied to any of the emails / Facebook messages that i sent and therefore I have been unable to get in contact with them... At this point I not recommend, understand delivery may take while but it is the complete lack or correspondence that is not cool.

EDIT: They found my email requests and I have a tracking number! I would suggest including the tracking number on the shipping confirmation email and this could be avoided.

12 ottobre 2022
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hello Krissikat, thanks for the message.
I see your location is Australia, delivery can take some time to Australia. I will gladly help you locate your parcel. Please can you email me at braluxofficial@outlook.com with your order number and I will chase this up for you. If it's gone missing in transit we can always resend your parcel.
Kind regards,
Ben

Valutata 5 stelle su 5

I bought three backless bras from…

I bought three backless bras from Bralux after finding them by searching online. The box of bras arrived quickly via RoyalMail, all of which were of high quality and sizing came up just right for me (34 D). I returned one item and Ben at customer service was very eager to help me with this and for that reason I am giving you a review! All in all a pleasant experience and I would be likely to purchase from here again. My only piece of constructive criticism would be that I think you would benefit from having more Buy Now Pay Later options. Thank you, Beverley.

11 agosto 2022
Valutata 1 stelle su 5

Avoid

Awful. Trying to get a refund and no answer. Avoid

4 agosto 2022
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hello T, we have an open and generous returns policy. Please can you share some more details with me so I can resolve this for you? Kind regards, Ben

Valutata 1 stelle su 5

Never arrived

I ordered a bra 3 weeks ago and it was supposed to arrive within 5 days. Asked for a refund twice but no reply. Wish I could give them zero!

1 agosto 2022
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Thomas, we always reply to messages, please check your junk folder for our correspondence. Please can you send me your order number to braluxofficial@outlook.com i will happily look into this for you.
Kind regards,
Ben

Valutata 2 stelle su 5

Ordered a Mae stick on bra on 20th July…

Ordered a Mae stick on bra on 20th July and still not received. Sent several chase messages via website and Helen replied to say she is looking into it...need this bra urgently as going on holiday very soon...so frustrating

29 luglio 2022
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Karen, please can you send me your order number to: braluxofficial@outlook.com?
I will chase this up for you, and if necessary resend it.
Please let me know what date you need it for and I will ensure you recieve it before your holiday.
Kind regards,
Ben

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