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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky... Leggi di più

Valutata 5 stelle su 5

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Was a bit dubious initially because there was only one review and prices were almost suspiciously low but was pleasantly surprised! Bra came within 3 days of date of dispatch and was almost exactly... Leggi di più

Dettagli dell'azienda

  1. Negozio di biancheria intima

Scritti dall'azienda

We're based in the UK and manufacture backless bras and accessories. Check us out at


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

123 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(123)

8 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible

Avoid this company, possibly a scam. Ordered for wedding and it never turned up, contacted customer service 7 times with no response. If you value your money don't purchase!

1 novembre 2021
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Dear Gemma, we have no record of a purchase from your name nor do we have a record of 7 customer service threads that have not been replied to.
All our parcels are sent fully tracked from dispatch to delivery. A Bralux customer will get sent this information via SMS and Email by DPD or RoyalMail.
If you are in fact a genuine customer and not a competitor leaving a bad review, please contact us at service@bralux.co.uk and we'll be happy to help.

Valutata 1 stelle su 5

Do not use, bra never came.

I ordered an invisible bra that I needed for an event, they assured me it would arrive in time. The bra did not arrive in time and has still not arrived a month later. Do not use Bralux, completely unreliable (and possibly even a scam if they don't refund me). I am seeking a refund.

24 ottobre 2021
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Dear Rach, I'm sorry to hear this! Please can you send me your order details to service@bralux.co.uk and I can look into this further for you.

Valutata 1 stelle su 5

NOT SUITABLE for naturally large busts

Do not buy if you have a natural large cup size. As always I hoped this would be ‘the one’. Anyone with naturally large breasted knows how heavy they are. These stick on bras do not hold the weight. Waste of money, and of course, can’t return for a refund.

4 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

total scam

total scam, don't waste your money
ordered over a month ago and still nothing. attempted every form of contact and they still don't reply

1 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Please do not buy from here

Please do not buy from here. This company is not trading right & have just messaged me to keep a civil tone because I said I will be reporting them to my bank if they do not refund me back my money as I changed my mind about an order I had placed.

27 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

Would never order again…

If i could rate below 1 star i would!! My order was dispatched almost 3 months ago and NEVER have i received what i ordered.
I have tried contacting customer services on several occasions both via the website and by email and the response i received is to check my junk folder. When i requested a refund as i never received the package, i never received a response as to when this will be processed regardless of many chasers!
Would never use this company again! And i would want a refund!

21 agosto 2021
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hello,
Thank you for the message.
RoyalMail has been slow of late. We'll reship your order using a courier.
Please can you send me your order number to service@bralux.co.uk and I will resolve this for you immediatley.
Kind regards,
Ben

Valutata 1 stelle su 5

Do not use

I placed my order nearly 4 weeks ago and expected to receive the product within 5 days.
I have tried contacting customer services on 3 separate occasions to which they haven’t acknowledged me.
There is no way of tracking the order either.
Would never use this company again!
I have sent a email directly to the customer service page on 3 separate occasions and not had a response,
Order number WGBAMUNJX

19 agosto 2021
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Monique,
Thank you for the message.
I can't find an order from you with your name on our system.
Please can you send me your order number to service@bralux.co.uk and I will resolve this for you immediatley.
Kind regards,
Ben

Valutata 2 stelle su 5

Not quite as described...

HMMM. Ordered x2 beige xxl lifts - Arrived today in a plain brown flatpack box, the description and box displayed on the website are misleading as this is NOT what has been delivered to me. Could have come from absolutely anywhere, no manufacturer info at all. Product itself seems ok, yet to be tried and tested :-)

11 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

I have not received my order after 3…

I have not received my order after 3 months, and no response to emails. Order XQYUOPHWJ.

8 aprile 2021
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hello! We do not ship to Australia. We are based in the United Kingdom, Europe.
Are you sure you have found the correct business? We are bralux.co.uk
Kind regards,
Ben

Valutata 1 stelle su 5

Wish I had checked the reviews first!

There is a reason there are quite a few 1 star reviews on here and I can tell you now this is a sham of a company! All of my emails to customer service have been ignored. Thank god I paid via PayPal. I am all for supporting a small business but I am not all for being ripped off and having none of my goods delivered. AVOID! AVOID WITH YOUR LIFE!

17 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

No response

I’ve contacted them 3 times regarding an order I’ve still not received and now slightly concerned at these negative reviews...they’ve taken my money, but no products, and no response so far.

15 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

I bought two bras and returned one

I bought two bras and returned one, which wasn’t free as noted but cost me £4.10. I have sent three emails to customer service but had no reply. I know that the returned bra arrived with them the following day as noted on my tracking number but have had no refund! Completely disgusted that they haven’t even responded far less refunded me!

22 ottobre 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Melanie,
Thanks for the message. We offer FREE delivery, however returns are not free - it is not in our policy to offer free returns. We are the only company which accept returns for adhesive bras, but returns are not free.
If you can message your order number I will look this up for you.
Kind regards,
Ben

Valutata 1 stelle su 5

DO NOT BUY

DO NOT BUY! Items do not arrive but money gets taken anyway. Likely to be a fake company. Will be reporting

I purchased on the 13TH of October, not the 15th and I DID purchase next day delivery which I am more than happy to provide the details for

16 ottobre 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Sue,
You purchased on the 15th of October, and left this review on the 16th of October. You did not purchase next day delivery.
Your bra was delivered on the 19th October:
https://www3.royalmail.com/track-your-item#/tracking-results/PM660206286GB
Best regards,
Ben

Valutata 1 stelle su 5

I have still not received my order…

I have still not received my order which I ordered a month ago, even though I received the following by Bralux email:

ORDER VVZIXVEZB - SHIPPED
Your order with the reference VVZIXVEZB has been shipped.
Thank you for shopping with Bralux!

When I emailed the customer service there was no reply!
This is unacceptable.

9 settembre 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Laura,
My records indicate that you have been refunded in full. Unfortunately we are not able to offer Saturday delivery during covid.
Please accept my apologies.
Kind regards,
Ben

Valutata 1 stelle su 5

Horrible

Horrible. Placed an order MONTHS ago and STILL nothing. Emailed three times with NO response. But they took my money the same day I ordered. I will be disputing this....DON'T PLACE AN ORDER!

26 agosto 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Sarah,
Please message me your order number or leave it in this message and I will look into this for you.
Kind regards,
Ben

Valutata 1 stelle su 5

This is insane!

This is insane! I have ordered on 21st June but never got my parcel. It has been nearly two months. And I sent three emails to follow up my order. Guess what? I never heard back from BRALUX! I wonder if this is a defrauding business.

11 agosto 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Chan,
Please message me your order number or leave it in this message and I will look into this for you.
Kind regards,
Ben

Valutata 1 stelle su 5

Order NEVER showed up!

I placed an order in April, 2020 with Bralux Canada. You took my money but you have not responded to any of my messages on your site or on Facebook. I understand covid, but in your website you said you were sending all orders out on July 10, 2020. If I don't hear from you next week, I will be contacting the Better Business Bureau. This is unacceptable. I know longer want these products. I want a refund. Asap

8 agosto 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Tash,
International delivery services are severely delayed due to covid. I hope this has reached you by now.
Kind regards,
Ben

Valutata 1 stelle su 5

Ordered a bra for Saturday delivery…

Ordered a bra for Saturday delivery before 1pm. No bra arrived. Have emailed twice to cancel my order for a refund as I do not require this now as I needed it for last saturday. No reply. Not a good start for my 1st order with this company. Will not use again.

23 luglio 2020
Non scritta su invito
Logo di Bralux

Risposta di Bralux

Hi Lisa
My records indicate that you have been refunded in full. Unfortunately we are not able to offer Saturday delivery during covid pandemic.
Please accept my apologies.
Kind regards,
Ben

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