Hello, what is happening with this site, why is it taking so long to withdraw? I made the withdrawal on the 13th and today we are on the 18th and nothing. This is a mockery of the customer!! I would l... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Pity I can add a negative star horrible place . First of all the verifications they ask for 3 more pieces than legally supposed to . Then try withdraw and yes more verifications (been trying over... Leggi di più
L'azienda ha risposto
Dit casino bedriegt de spelers! Zij veranderen jouw betaal opties om jouw gewonnen geld in te houden! Mijn eerste winst opnames waren instant overschrijvingen nadien iban! Niet om gevraagd! Zij... Leggi di più
L'azienda ha risposto
The online casino has slot machines from renowned providers, transparent policy,outlined terms and conditions, regular game updates and promotions. In general, not bad casino, it's worth playing here... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bm.Bet is online casino where excitement and entertainment come together to create unforgettable experiences for players. We strive to provide a vast selection of gaming options to cater to all preferences and skill levels. Enjoy hundreds of slot machines with progressive jackpots, try our variety of table games, including blackjack, roulette, baccarat, and poker. Also we offer our exciting promotions and bonuses. New players receive a generous welcome bonus to kickstart their gaming adventure, and our loyal friends participate in weekly promotions and take some presents from us. Our dedicated customer service team is available 24/7 to assist our players and guests with any inquiries or issues. We are committed to ensuring a seamless and enjoyable experience for all. At our casino, we aim to provide a superior gaming experience combined with excellent service and amenities. Join us and discover the excitement that awaits!
Informazioni di contatto
Costa Rica
- support@bm.bet
- bm.bet
2,8
Nella media
72 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di BM.bet
Witaj Daniel Tejs,
Z przyjemnością pomożemy Ci w procesie weryfikacji. Zauważyliśmy jednak, że po dostarczeniu listy wymaganych dokumentów nie otrzymaliśmy jeszcze żadnych nowych zgłoszeń od Ciebie. Nasz zespół skontaktował się z Tobą również mailowo, aby zaoferować wskazówki i wsparcie w dokończeniu tego etapu. Sprawdź swoją skrzynkę odbiorczą i postępuj zgodnie z podanymi instrukcjami.
Proces weryfikacji jest bardzo ważny, ponieważ zapewnia bezpieczeństwo Twojego konta, środków i ogólnej integralności naszej platformy. Zachęcamy do przesłania niezbędnych dokumentów, abyśmy mogli zakończyć ten proces szybko i bezpiecznie.
Z poważaniem,
Zespół Kasyna BM.BET
Kijk uit voor jacktop en bm.bet ze zijn…
Kijk uit voor jacktop en bm.bet ze zijn vmvan dezelfde operator fair game software solutions en ik heb bij elkaar meer dan 35000,- euro verloren terwijl ik vaak heb gevraagd mijn account te sluiten omdat ik de controle kwijt was en ze gingen me ompraten om toch te blijven doorgaan want er zou een grote winst aankomen en ik was al zo ver zonden om te stoppen. Ik ben met een advocaat in gesprek om deze oplichters aan te klagen want het is ernstige schending van hun zorgplicht
Dat u hier op Trustpilot ineens reageert terwijl ik via meerdere kanalen nooit één enkele reactie heb gekregen, zegt genoeg. Ik heb jullie supportteam op verschillende manieren benaderd en nooit antwoord ontvangen. Daarom laat ik hieronder letterlijk zien hoe BM.bet omgaat met spelers die proberen te stoppen.
Letterlijk gesprek uit jullie eigen mails – terwijl mijn account nog open stond:
Ik:
“it's really time to close my account now I lost almost everything because of that (woord mag niet van Trustpilot) gambling and don't ask again sorry but just do it without asking questions”
BM.bet:
“Oh no, why do you want to leave? What's the reason behind your decision?”
Ik:
“no questions just close my account immediately, it will only get me into trouble”
BM.bet:
“I'll be happy to help you, but please explain the reason for your decision first...”
Ik:
“Just close my account please it gives me a lot of trouble”
BM.bet:
“how about you try the deposit limit first? I can even set a limit of 20 bonus euros per month.”
Ik:
“I am going to court with this and with all the other conversations we have, my lawyer gives me a good chance of success”
BM.bet:
“there's no need for that. Is this your final decision?”
Ik:
“Yes please”
BM.bet:
“Your account is closed at your request. Have a great day!”
Maar wat daarna gebeurde is nog zorgwekkender.
Ondanks dat mijn account officieel gesloten was, heeft BM.bet mij daarna opnieuw benaderd om terug te komen. Hier zijn de mails die ik ontving ná de sluiting van mijn account:
1. “The time has come for a grand comeback!”
“We’ve been missing your presence…
fresh updates…
special deals to make your return enjoyable…
Hope to see you back soon!”
2. “You could have already won…”
“Your account is still waiting, but it’s missing something… you!
We’ve added new games, features, and opportunities…
Trust me, it’s worth it!”
En nog iets:
U vraagt mij nu om “support te mailen”, maar dat is precies waarom ik daar geen vertrouwen in heb. Ik heb BM.bet al heel vaak geprobeerd te bereiken en nooit een reactie gekregen. Daarnaast heb ik op 25 november 2025 een duidelijke e-mail gestuurd, en als u dit echt wil oplossen kunt u daar gewoon op reageren.
Ik had al meerdere keren gevraagd om mijn account te sluiten omdat gokken mij in grote problemen bracht. Pas na herhaald aandringen en dreigen met een advocaat werd mijn account eindelijk gesloten.
Maar zelfs daarna werd ik opnieuw benaderd om terug te komen, terwijl BM.bet wist dat ik ernstig in de problemen zat.
Dat ik via Trustpilot wél reactie krijg en via e-mail nooit, zegt alles.
De zaak ligt bij mijn advocaat.
Mijn reviews blijven staan totdat dit volledig is opgelost.
If so, it would be appreciated if a confirmation could be sent to my email and if I also get a response when I ask a question, but I assume I will still be ignored if I give my email address to support.
26 novembre 2025
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Risposta di BM.bet
Dear SM,
We are sorry to hear that you are still awaiting a resolution to your request and understand how distressing this situation must be. Unfortunately, due to the high volume of inquiries, some responses take longer than expected. Please be assured that our team is doing everything possible to address each case as efficiently as we can.
As soon as there are any updates regarding your request, we will contact you directly. We sincerely appreciate your patience and understanding while we work to resolve this matter.
Best Regards,
BM.BET Casino Team
Risposta di BM.bet
Dear Armando Chamroe,
We truly appreciate your kind words and your continued support. It’s always encouraging to hear that players enjoy their experience and feel satisfied with our platform.
We’ll continue striving to maintain the quality and service you expect, keeping the casino environment enjoyable and reliable for everyone. Your feedback motivates us to keep improving and providing the best possible gaming experience.
Thank you for taking the time to share your thoughts!
Best Regards,
BM.BET Casino Team
My money is systematically disappearing…
My money is systematically disappearing from my account and when I write to support, of course they don't know anything...usually a scam
10 settembre 2025
Non scritta su invito
Risposta di BM.bet
Dear Piotr Dudzik,
We appreciate the time you took to share your opinion with us. It is regrettable to learn that your gaming sessions left you with the impression that something was wrong, and we do take such concerns seriously.
Following a thorough review of your account, we can confirm that no funds have gone missing. Our records show that the amounts credited to your balance were actively used during gameplay. If you would like us to provide you with a detailed overview of your activity and transactions, we kindly encourage you to contact us directly via email. Our support team will gladly supply all necessary clarifications.
We remain committed to maintaining transparency and to providing players with a secure and reliable environment.
Best Regards,
BM.BET Casino Team
Risposta di BM.bet
Dear Leon Bruijnzeel,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and found our team approachable and helpful. Your recognition truly motivates us to continue providing attentive and professional support for all our players.
We hope you continue to enjoy your time on the platform and make the most of the games and services available.
Best Regards,
BM.BET Casino Team
WARNING!! DO NOT TRUST BM.BET
WARNING!!! BM.bet – A Pattern of Delayed Payouts, Excuses, and Silence
STAY AWAY from BM.bet if you care about getting your winnings.
This platform clearly has no intention of paying players promptly, and only acts when publicly exposed.
• My €3,000 withdrawal took over 3 weeks to process.
• I sent emails every day with no real answers – only vague replies and stalling tactics.
• The money was only transferred AFTER I posted a negative review on Trustpilot – clear proof that they don’t respond to customers, only to public pressure.
And it gets worse…
• On 18-07-2025, I placed a new withdrawal of €800.
• As of 07-08-2025, I have STILL not received the funds.
• BM.bet is once again feeding me the same empty excuses and delays as before — no proof of payment, no timeline, no transparency.
This isn’t an isolated incident — this is a repeating pattern of behavior.
BM.bet is not a trustworthy or professional operator. If a company only processes withdrawals after public shaming, that’s not a functioning business — that’s a scam in slow motion.
M.bet – Easy to Deposit, a Nightmare to Withdraw
BM.bet makes it very easy to sign up and even easier to deposit your money — but once you try to withdraw, the problems begin.
Here’s how they operate:
• Setting up an account? Smooth and fast.
• Depositing money? Instant. No issues.
• Withdrawing? Delays, limits, document loops, and constant excuses.
They use a “level system” that restricts your withdrawal amounts:
• At Level 1, the maximum you can withdraw is only €500.
• You must climb to Level 13 just to withdraw €3,000 — and reaching those levels isn’t transparent or clearly explained.
Even worse:
They repeatedly ask for “updated documents”, even after you’ve already submitted and verified your identity. It feels like a deliberate tactic to slow down or avoid paying out.
The whole system seems designed to:
• Get your money in easily
• Make withdrawals difficult, slow, and frustrating
• Hope you'll give up or gamble the money back before they ever have to pay you
If you're considering playing at BM.bet, think twice. You may find yourself chasing your own money for weeks, stuck in a process that’s anything but fair.
7 agosto 2025
Non scritta su invito
Risposta di BM.bet
Dear Etienne de Keizer,
Thank you for sharing your feedback. We want to confirm that your recent withdrawal has been successfully processed on our side. We sincerely apologize for any delays you experienced and hope that the funds have now reached you.
If you have any remaining questions or concerns regarding this transaction, please don’t hesitate to reach out directly to your VIP manager, who will be able to assist you personally and ensure everything is clarified.
We appreciate your patience and hope your future experience on our platform will be smooth and enjoyable.
Best Regards,
BM.BET Casino Team
Valt erg tegen
Valt erg tegen, bonussen zijn minimaal en de winsten ook. Uitbetaling duurt te lang, zo vergok je alles weer.
7 luglio 2025
Non scritta su invito
Risposta di BM.bet
Dear Tim,
Thank you for sharing your thoughts with us.
We regret that our bonuses did not fully meet your expectations and that the withdrawal process felt lengthy. Please be assured that we are continuously working on improving our offers and service to provide a better experience for all players.
Regarding game outcomes, everything ultimately depends on luck, which is an inherent part of the gaming experience. We have no influence over results, but we sincerely hope that fortune will favor you soon.
As for withdrawal times, please note that processing speed can vary depending on the payment method you choose. Additionally, all withdrawal requests are handled by our finance department in a live queue to ensure security and accuracy. We appreciate your understanding and patience during this process.
If you have any questions or need assistance with your withdrawals, feel free to contact our support team at any time.
Best Regards,
BM.BET Casino Team
Great casino, good support
Many slots to play on. The support desk is quick in response, helpfull and friendly.
My experiance with BMBet is positive and will keep playing here.
16 maggio 2025
Non scritta su invito
Risposta di BM.bet
Dear Andy Hajema,
We sincerely appreciate you sharing such encouraging feedback. It’s wonderful to hear that the variety of slot games available has met your expectations and that our support team has been both responsive and approachable in assisting you.
Creating a smooth and enjoyable experience is a core focus for us, and your positive remarks affirm that we are moving in the right direction. Knowing you plan to continue playing with us is truly rewarding and inspires us to keep improving every day.
Thank you again for your trust and support. If there’s anything you ever need, please don’t hesitate to get in touch.
Best Regards,
BM.BET Casino Team
Such a good site thanks to April
26 aprile 2025
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Risposta di BM.bet
Dear Vio,
Thank you for taking the time to share your thoughts with us! We're so glad to hear that you've had a great experience on our site. April will be especially happy to hear your kind words – she truly puts her heart into making sure everything runs smoothly for our players.
We're ready to ensure your experience is always top-notch!
Best Regards,
BM.BET Casino Team
Deposted a 100 bucks didn’t appear…
Deposted a 100 bucks didn’t appear anywhere. Support is also not help doesn’t react a lot and say thay will inform me bshitt these people scam you don’t gamble here
Update: money appeared on my balance but still not the best site. You lost fast and not many game providers. Even if you find a slot it will keep saying not available in your country so for europe this is a really bad site. Also the site keeps loading maybe you guys should invest in the site with the money you scamming of players
18 aprile 2025
Non scritta su invito
Risposta di BM.bet
Dear D Van d,
Thank you for taking the time to share your review and your difficulties. We regret that your recent interaction with our site did not meet your expectations. Please know that we take every piece of feedback seriously, as it helps us improve and provide a better experience for all our players.
Our team reviews each case individually to ensure that concerns are addressed fairly and thoroughly. Your situation is already under review, and we are committed to finding the best possible resolution.
To assist you more effectively, please share additional details regarding your account and the issue you encountered. Contact our support team at support@bm.bet so we can look into your case further and provide a personalized solution.
We appreciate your patience and cooperation and look forward to assisting you.
Best Regards,
BM.BET Casino Team
Perfect casino
30 marzo 2025
Non scritta su invito
Risposta di BM.bet
Dear JoJo,
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that you consider our casino to be perfect. Your satisfaction is our top priority, and knowing that we’ve met your expectations truly makes our day.
We strive to create an enjoyable and seamless gaming experience, and it’s wonderful to know that we’re on the right track. We hope to keep providing you with the same level of service and excitement for many more games to come.
Best Regards,
BM.BET Casino Team
Je kan zo geld storten
Je kan zo geld storten. Geld opnemen duurt ongv 1 week. i.p.v 30 mins Bij de chat helpen ze wel vriendelijk.
25 marzo 2025
Non scritta su invito
Risposta di BM.bet
Dear Stefan,
We appreciate your feedback and understand that timely withdrawals are an important aspect of a smooth gaming experience. The processing time for withdrawals depends on several factors, including the payment method selected and the review process conducted by our financial department. Each request is processed in a live queue to ensure accuracy and security.
To maintain transparency, we clearly outline our estimated withdrawal timeframes and the working hours of our financial team in our Terms & Conditions. We encourage all players to review these details for a better understanding of the process.
If you would like to check the current status of your withdrawal, please don’t hesitate to reach out to our support team via live chat or email. We are always here to assist you.
Best Regards,
BM.BET Casino Team
Dit casino bedriegt de spelers!
Dit casino bedriegt de spelers!
Zij veranderen jouw betaal opties om jouw gewonnen geld in te houden!
Mijn eerste winst opnames waren instant overschrijvingen nadien iban!
Niet om gevraagd! Zij gebruiken duistere opties!
De Vip managers, zoals mijne Paul, liegen en bedriegen heb hier bewijzen van! Al 100 keer gevraagd om mij account te sluiten en ze weigeren en proberen jou uit te kopen!
Ze manipuleren de spelen om jouw geld te stelen!
Spelen waar je voelt dat je kan winnen verdwijnen opeens!???
Speel nietin dit casino! Blijf hier weg geloeg ondervond@
9 marzo 2025
Non scritta su invito
Risposta di BM.bet
Dear Yves Bogaert,
We are truly sorry to hear about the issues you’ve encountered, and we appreciate you taking the time to share your experience. Please allow us to address your concerns in detail.
Regarding the withdrawal process, we always aim to process withdrawal requests promptly and efficiently for our valued players. If you experience any difficulties during this process, please don’t hesitate to reach out to your dedicated VIP manager, who will be happy to assist and ensure that your request is handled smoothly.
As for account closure, our VIP managers are fully authorized to discuss various options to address your situation. If, after considering these alternatives, you still wish to close your account, we will ensure that your request is processed in accordance with our guidelines.
We would like to clarify that the results of all games are entirely based on luck. We do not have any influence over game outcomes, as all of our games are provided by licensed, third-party developers who ensure fairness and transparency.
We understand your frustration, and we sincerely hope that your future gaming experiences will be more enjoyable and rewarding. Should you have any further concerns or questions, please feel free to reach out directly to your VIP manager, who will assist you every step of the way.
Thank you for your understanding, and we wish you the best of luck moving forward.
Best Regards,
BM.BET Casino Team
Depositing is very easy but withdrawal…
Depositing is very easy but withdrawal very dificult.. like they wanna steal your money.
Also alot of the good slots disapearing
9 marzo 2025
Non scritta su invito
Risposta di BM.bet
Dear laxshan s,
Thank you for sharing your thoughts with us. We truly value feedback from our players, as it helps us continually improve the gaming experience.
We are glad to hear that you find the deposit process easy, but we’re sorry to learn that you’ve encountered difficulties with withdrawals. We understand how important it is to have a smooth and timely withdrawal experience. Please rest assured that we do not withhold winnings, and we are committed to ensuring all transactions are processed correctly.
If you need any assistance or have any concerns about your withdrawal request, we encourage you to reach out to our support team. Our agents are available through live chat or email and will be more than happy to assist you with any questions or to provide an update on your request.
As for the slots, we’re constantly working on updating and adding new games to keep the variety fresh. However, we’re sorry to hear that some of your favorites are no longer available. If you have any specific games you’d like to see back on our platform, feel free to let us know!
Thank you again for your feedback, and we look forward to continuing to provide you with the best possible experience.
Best Regards,
BM.BET Casino Team
Great service
Great 24 hour service and the best vip managers. The help you every single time to answer all your questions asap.
30 gennaio 2025
Non scritta su invito
Risposta di BM.bet
Dear Sharon Van schaik,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you've had such a positive experience with our 24-hour support team and our VIP managers.
We strive to offer exceptional service and support to all our players, and it's great to know that our team has been able to meet your expectations. We’re committed to providing timely and helpful responses to all your inquiries so that you can focus on enjoying your time here without any worries.
Your satisfaction is our top priority, and we’re thrilled to have you as part of our community. We hope to continue providing you with top-tier service and assistance whenever you need it.
Thanks again for sharing your experience, and we look forward to serving you in the future!
Best Regards,
BM.BET Casino Team
Risposta di BM.bet
Dear Johannes,
We’re so grateful for your feedback! It’s fantastic to hear that your experience has been positive, especially with our VIP management team. They truly put their heart into making sure every player feels valued and well-supported, and it’s great to see that their efforts have been noticed.
It’s always our goal to make sure every part of your experience with us is smooth, from the games to the customer service. We’re happy to know that you’re enjoying everything so far, and we’re committed to keeping that momentum going.
Here’s to more fun, wins, and continued great moments ahead. Best of luck, and we’re looking forward to being part of your gaming journey!
Best Regards,
BM.BET Casino Team
Sandra is my vip manager and is always…
Sandra is my vip manager and is always taking time to assist and solving situations when it comes to deposit withdrawels etc.
Thank you very much for a great experience!
27 gennaio 2025
Non scritta su invito
Risposta di BM.bet
Dear Anne ten Tije,
Thank you so much for your kind words! We're absolutely thrilled to hear about your positive experience with Sandra. It’s wonderful to know that she’s been able to assist you effectively and provide the support you need when it comes to deposits, withdrawals, and anything else you might require.
At our casino, we always strive to provide a personalized and top-notch experience for our players, and it’s fantastic to know Sandra has been a key part of that for you. Your feedback is truly appreciated and motivates us to continue delivering the best service possible.
We look forward to welcoming you back soon for many more enjoyable experiences!
Best Regards,
BM.BET Casino Team
Risposta di BM.bet
Dear Hark Park,
Thank you for sharing your feedback with us! We’re so glad to hear that you've had a positive experience with our customer service and VIP assistance. It’s our priority to provide top-notch support, and we’re thrilled that our team has met your expectations.
Your satisfaction means the world to us, and we’re committed to ensuring that every interaction is as smooth and enjoyable as possible. We look forward to continuing to assist you on your journey with us and providing you with excellent service.
Best Regards,
BM.BET Casino Team
Do not use this site it’s a scam can’t …
Do not use this site it’s a scam can’t withdraw using your bank card but happy to let you deposit using it have to sign up for some stupid banking site payop which is only for businesses or mifinity DO NOT PLAY here wish I could give it 0 stars
24 gennaio 2025
Non scritta su invito
Risposta di BM.bet
Dear Joseph Obrien,
Thank you for sharing your feedback. We're truly sorry to hear that the withdrawal methods we offered caused you difficulties. It's always our goal to ensure that our players have a smooth and enjoyable experience, and we sincerely regret that this has not been your case.
We understand how frustrating it can be when things don't go as planned, especially when it comes to withdrawing funds. If you are still facing challenges, please feel free to reach out to us directly via email or live chat, and our team will do everything we can to assist you.
We appreciate your understanding and hope to have the chance to resolve this for you.
Best Regards,
BM.BET Casino Team
Shocking Experience
I deposited my initial funds to place some bets and when I attempted to withdraw some winnings the option to transfer back to my bank account wasn't available, the only options were by Crypto or MyFinity which i have neither. After spending over 5hrs chatting to so called agents I am no farther forward and still can't withdraw winnings. I even attempted to open a Crypto and MyInfinty account but these are proving problematic as well ! I currently have over £4000.00 ready to withdraw and i can't!!!!
22 gennaio 2025
Non scritta su invito
Risposta di BM.bet
Dear Micklesleys Straker,
Thank you for sharing your experience, and we’re truly sorry to hear that the withdrawal process did not meet your expectations. We completely understand how frustrating this situation must be, especially when you’re eager to access your funds.
We strive to provide our players with a smooth and convenient experience, and it’s disappointing to hear that you’ve encountered difficulties with the available withdrawal methods. We genuinely want all of our valued players to have positive interactions with our platform, and your feedback is important to us.
If you’re still facing any challenges with your withdrawal, we’d be more than happy to assist further. Please reach out to us directly via email from the address associated with your account, and we will make it a priority to help you resolve this issue promptly.
We sincerely hope that we can turn your experience around and ensure that you have a more seamless interaction moving forward.
Best Regards,
BM.BET Casino Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.