ebonium limited  Recensioni 

642
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We needed some secure storage cupboards for our storeroom and they were delivered quickly with no fuss. Would use again great service form homeandoffice

Valutata 3 stelle su 5

I use a box number for my online deliveries Your dispatch department left out my reference number, so the delivery was delayed For your files I am attaching the information I supplied; John... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Dear Sir / Madam at TRUSTPILOT Sorry Your TRUSTPILOT FeedBack Form is too fussy about its acceptable character-set . . . . . So ask BisleyDirect whom I have already Rated . . . . . . Please r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very highly recommended! We ordered from another supplier (Furniture@Work) in August and they mucked up big time (see my review) and left us in the do-dos with our client. Phoned Bisley Direct... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per uffici
  2. anche in
  3. Negozio di mobili

Scritti dall'azienda

Home and Office Furniture is the new online name of ebonium limited. ebonium is dedicated to providing office storage solutions to the home and office with a premium service focussed on customers needs so that the whole process is stress free and positive. Our focus allows us to serve every customer equally and to try and source UK manufactured products at competitive prices. With a background in office furniture, supply chain expertise and marketing, ebonium was created to provide THE solution for office storage. With a wide range of stocked items and a variety of alternative colours available to order, we can focus on what you want and deliver on time. ebonium could offer shorter lead times and next day delivery but this means vehicles are not being used as efficiently and effectively as they could. How many courier vans do we see on the roads? Do we really need everything today or tomorrow? The marketing gurus have told us everything is urgent. We need to take back control and order when we need to. We try to offer a balance between "must-haves" and environmental issues. If you must have it within 48 hours, then we can accommodate this, but will charge accordingly and make a contribution to carbon off-setting. Please contact us if you have an urgent request.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

642 recensioni

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4,1

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Valutata 5 stelle su 5

Very polite Staff and efficient …

Very polite Staff and efficient delivery. Staff was very helpful trying to help me to identify the right product that I needed. I would recommend Bisley to anyone needing to buy office supplies.

7 dicembre 2017
Non scritta su invito
Valutata 5 stelle su 5

Very helpful staff

Very helpful staff, did all they could to identify the keys I neede for a customer even though I didn’t have full information. I can’t praise them enough for their customer service.

25 novembre 2017
Non scritta su invito
Valutata 2 stelle su 5

Speedy delivery, poor customer service.

Like many have said, the website was easy to use and the delivery fast. The whole purchase process was smooth. However, there the good stuff ends.

I have recently moved and the new office space doesn't accommodate my old Bisley cabinets. They have always been great so I went on to the Bisley site and ordered 2 cabinets that would fit the new space. These are from their "Home" range. Turned out that the home range is a very flimsy budget model and not worth the money I had spent on it. So I contacted them about a return. It did not go well. Firstly being told that I cannot return goods after 7 days (it was at 10 days from delivery) and then being told I had bought budget items, so what did I expect.

A second call, and I was told I could return the items but it would be completely at my own cost, and the original cost of delivery would be removed from any refund. All in all this means that if I were to return the items, and Bisley were to agree they could be resold then I would only get back ~10% of what I had spent. Not really worth the effort.

To cap it all, a fair and honest review of the product I added to the site has never been published.

Not a company I would use again, and probably not a brand.

9 novembre 2017
Non scritta su invito
Logo di ebonium limited

Risposta di ebonium limited

Dear Rex
Thank you for your e-mail and I'm delighted you found the ordering process fast and am sorry you found the cheaper PFA2- model unsuitable for your office.
We do advise on the higher quality f series or pedestals for business filing as the lighter and smaller PFA are designed for light use and we have up-dated the web site so that customers understand this and at £42.99 a cabinet they clearly aren't as solid as the £150 to £300 models

Thanks
Graeme

Valutata 5 stelle su 5

Really a first-class experience

Really a first-class experience, office staff was very polite, knowledgeable and very helpful, live chat was very useful, the delivery company also added to what was a very positive experience I will use them again and would recommend others to use them.

9 novembre 2017
Non scritta su invito
Valutata 5 stelle su 5

Full marks

My faith in Bisley has been fully restored. I have purchased dozens of Bisley filing cabinets over a long business career and the product quality has always been excellent. After a recent "hiccup" concerning poor service from the manufacturer's warehousing and delivery carriers, I was impressed with the manufacturer's response to my comments. I therefore decided to place a second order for a filing cabinet, I was delighted not only with the usual product quality, but the excellent, improved delivery service. Thank you BisleyDirect.

8 novembre 2017
Non scritta su invito
Valutata 1 stelle su 5

Don't order from this company.

Don't order from this company.
I ordered using paypal to make the payment. No filing cabinet turned up. When i called them they told me that paypal hadn't supplied the address so they'd cancelled the order. They had both an email address and a phone number for me and didn't bother to use either to find my address - just cancelled without the decency to even tell me they done it!
And when I called to chase them for a delivery date the women was incredibly rude and blamed me for them not getting the address from Paypal!! shocking service

They have responded to say they contacted me, I received no email or call They also say I wouldn't give them chance to explain - this is nonsense - I called them to try and get the goods and gave them every opportunity.

31 ottobre 2017
Non scritta su invito
Logo di ebonium limited

Risposta di ebonium limited

Dear Charley

We appreciate you taking the time to review our service but strongly disagree with your version of events and this is a tad unfair in reflection as you haven't actually bought anything and because your order was
incorrectly processed by paypal and yourself, we are chastised!!

You kindly placed an order over a weekend and unfortunately did not include a delivery or invoice address, which means we could not process the order. We tried to e-mail you but did not get a reply so we cancelled the order and refunded your paypal account. Within 5 minutes you managed to contact us.

We simply cannot process orders without details and Paypal have confirmed that there was a system error and for data protection purposes could not provide account details.
This is incredibly important as customer data and details are clearly protected for a good reason.
My colleague tried to explain this but as you wouldn't listen or take the time to allow her to explain then an impasse was unfortunately reached.
I have re-called the call from our system and whilst we may have handled the call better, you clearly were not interested in an explanation at the time.

Sometimes we do get things incorrect but do try to fix then if allowed to explain and it is better that we refund an order we have no details for.


Graeme
BisleyDirect

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