An excellent response! My call was answered immediately and efficiently and now I feel reassured that my defunct microwave oven is in safe hands. I look forward to the next step in the process. MHL
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Customer service was very helpful and pleasant, And Rosanna was extremely helpful She explained everything as she took me through the application So a big thankyou to her
L'azienda ha risposto
I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Leggi di più
L'azienda ha risposto
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 08007797444
- bigwarranties.co.uk
4,6
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 51% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Exceptional customer service from…
Exceptional customer service from Rosanna.
31 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Mike, it's great to know your mention of exceptional customer service from made a difference. We appreciate you saying that.
The BIG Warranties Team
Pleasant helpful informative agent.
Pleasant helpful informative agent.
30 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Eira, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Easy to talk to and informative.
30 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and explained everything…
Very helpful and explained everything very well.
30 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was top notch very happy to talk…
Jane was top notch very happy to talk to and explained very good
30 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Gillian, it's great to know your mention of jane was top notch very happy to talk made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and pleasant young…
Very helpful and pleasant young man,Harry is a credit to your company
30 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Colin, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent customer service from Jane…
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.
Thank you
29 luglio 2026
Non scritta su invito
Helen was a very pleasant and helpful…
Helen was a very pleasant and helpful lady that explained the policies to us. Thank you
29 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Rhoda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
AVOID!!! Be careful.
Please be careful when using this company to insure any of your items. They will lool for any reason not to pay out or support. As we established they were not going to pay out, I asked to cancel. They then took additional pay out from me and are refuse to return. I have a strategy to take money off their clients using unfair and unmoral ways. I have placed a complaint but they have ignored the main reasons.
28 luglio 2026
Non scritta su invito
Excellent service from Big Warranties Ltd
Francis was excellent on explaining everything , the deal he offered us was too good to refuse ! He was very polite and not pushy , felt very comfortable with him ! Thankyou Francis
27 luglio 2026
Non scritta su invito
Professional
Andrew was very helpful and professional dealt with my claim very efficiently
27 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Lettie, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
It is with great surprise that I find…
It is with great surprise that I find myself writing this review.
I gave Jake my opinion on Go assist not realizing he was from Big Warrenties.
He listened attentively and set about coming up with a solution which was acceptable to me. Well done Jake.
Please see my Go Assist reviw ( one star) for that.
Well done Jake
24 luglio 2026
Non scritta su invito
Rosanna very polite and explained…
Rosanna very polite and explained everything thoroughly.
24 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Sue, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was informative and…
Helen was informative and knowledgeable, price quoted represents good value for the cover provided
24 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the clear pricing made a difference. We appreciate you saying that.
The BIG Warranties Team
Rossana was friendly and helpful and…
Rossana was friendly and helpful and understanding that i was unable to deal with issues,during work time
24 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Carla, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Lucas was very helpful and thorough
Lucas was very helpful and thorough
24 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Anita, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
They say like for like I had a £1000…
They say like for like I had a £1000 fridge freezer and they said couldn't fix it i payed over £400 for year with extra first call out then offered me £150
Then with out me knowing tried talking a extra year out by bank with not asking scamers
1 luglio 2026
Non scritta su invito
Very concise and helpful
Very concise and helpful. Thank you Jane.
23 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Richard, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francis was very good at finding me the…
Francis was very good at finding me the right policy and explaining it all.
3 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know your mention of francis was very good at finding me the made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very friendly and helpful.
Gabriel was very friendly and helpful.
22 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Bernard, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.