An excellent response! My call was answered immediately and efficiently and now I feel reassured that my defunct microwave oven is in safe hands. I look forward to the next step in the process. MHL
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Customer service was very helpful and pleasant, And Rosanna was extremely helpful She explained everything as she took me through the application So a big thankyou to her
L'azienda ha risposto
I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Leggi di più
L'azienda ha risposto
Gabriel was extremely helpful in a professional way making raising a claim clear and easy . Good first impression of Big warranties great customer service thank you .
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Dettagli dell'azienda
Scritti dall'azienda
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 08007797444
- bigwarranties.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 51% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Lovely friendly service
11 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Hilary, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Lucas was very helpful and provided…
Lucas was very helpful and provided excellent support. He was friendly, professional, and made the whole experience easy and pleasant. Thank you, Lucas!
11 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Zainab, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanne was very professional and understanding
Rosanne was very professional and easy to understand going through the Policies
11 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Marilyn, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Speaking with Gabriel was very smooth…
Speaking with Gabriel was very smooth and He was eager to forward my request to the relevant team to get my claim responded to
11 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Nii, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Your agent Sam was very pleasant
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow my input of full info. However my start of the claim process had been logged which prompted the very long telephone call.
11 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and professional
Helpful, patient and professional, thank you Helen for your service.
10 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Elaine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Excellent service the man was very helpful and explained everything well.
7 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Graham, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
My concerns were rectified
My concerns were rectified
Katie dealt with me highly professional manner
31 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Rabia, it's great to know your mention of my concerns were rectified made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer service
Great customer service, very understanding and helpful
5 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Excellent, Rosanna explained everything and made sure it was all understood. She spent time sorting what was best for me.
5 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Edna, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Thanks Kelly, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francais was polite and very helpful
4 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Charlotte, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Satisfied user
The company provides good service. The call I had from Helen this morning was effective, warm and friendly. She did succeed in selling me a higher level of cover, and did so with charm and warmth
4 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Kim, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very courteous and explained things…
Very courteous and explained things clearly...
4 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Carol, it's great to know your mention of very courteous and explained things made a difference. We appreciate you saying that.
The BIG Warranties Team
Very polite
Very polite. Had my item booked for a repair in no time . No hanging around . Thank you for your help
In this matter
3 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and tried to assist me as…
Very helpful and tried to assist me as fast as he could thank you so much
3 agosto 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
I called to book in my appliance for…
I called to book in my appliance for repair and Sam dealt with my claim effectively and answered all my questions.
31 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Nice polite gentleman
Nice polite gentleman. Explained every thing very well
31 luglio 2026
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Risposta di BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Professional approach but starting to get expensive.
Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with your yearly charges going beyond £400, it's time for me to rethink and look around next renewal.
31 luglio 2026
Non scritta su invito
Exceptional customer service from…
Exceptional customer service from Rosanna.
31 luglio 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Mike, it's great to know your mention of exceptional customer service from made a difference. We appreciate you saying that.
The BIG Warranties Team
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