I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Leggi di più
L'azienda ha risposto
Customer service was polite and friendly, answered all my questions that I had. Been with Big warranties for a while now and they are brilliant.
L'azienda ha risposto
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 08007797444
- bigwarranties.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 51% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very quick efficient explanations…
Very quick efficient explanations everything really clear
7 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Annette, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Saxon gave excellent customer service…
Saxon gave excellent customer service and was very helpful
7 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Roseana was both courtious and…
Roseana was both courtious and efficient. Great ambassidor for Big Warrenties.
6 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know your mention of roseana was both courtious and made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer service and Sam part of…
Great customer service and Sam part of the customer success team helped with the claim inquiry and processed it.
6 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful agent and polite
Very helpful agent and polite. Excellent. Very pleased with him
5 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Shafiq, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
My experience with this company has…
My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Other personal I've spoke to I've also had no problems xx
2 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Deanne, it's great to know your mention of my experience with this company has made a difference. We appreciate you saying that.
The BIG Warranties Team
She was very helpful and explained…
She was very helpful and explained everything very well excellent service
2 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Johnston, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer experience given by your…
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
1 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Peter, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Speedy & efficient
1 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Jenny, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Lucas was extremely helpful and polite and was a pleasure to speak with
30 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Michael was very helpful with providing…
Michael was very helpful with providing the support I needed to report a claim.
29 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Marina, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Thanks, it's great to know your mention of rossana was fantastic made a difference. We appreciate you saying that.
The BIG Warranties Team
Great service
Rosanna understood my requirements and assisted promptly. Offered some good advice on appliances cover also. Will consider this at renewal
25 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Lance, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very efficient
Very efficient. GEMMA was very helpful with the renewal.
Only thing that bothered me was price.
Gemma helped me make the decision.
15 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Ray, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Neff oven
Rosanna was very helpful went through all the details with me added some additional appliances , she was informative and very friendly felt at ease .
28 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Diabolical
Diabolical, promise a repair service but take 9 days to book an engineer, couldn't go on without a fridge freezer so forced to cancel and buy a new one. Don't waste your money on this insurance.
Decided to cancel entire insurance on all appliances , they may have apologised but nothing more.
26 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thank you for taking the time to leave your review.
We're sorry to hear how disappointing your experience was, particularly given the impact of being without your fridge freezer.
We understand how frustrating it must have been to wait for an appointment and ultimately feel that you couldn't wait any longer. We appreciate that this wasn't the service you were expecting, and we're sorry that your experience did not meet your expectations.
Thank you for sharing your feedback.
Very helpful
25 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Harry explained everything to me very…
Harry explained everything to me very clearly and as a result my policy was decreased. Thanks Harry your a star 🌟
24 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Lynn, it's great to know your mention of harry explained everything to me very made a difference. We appreciate you saying that.
The BIG Warranties Team
Absolutely excellent customer support…
Absolutely excellent customer support and helped get appointment booked as soon as possible great customer advisor
24 settembre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Lorraine, it's great to know your mention of absolutely excellent customer support made a difference. We appreciate you saying that.
The BIG Warranties Team
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