I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Leggi di più
L'azienda ha risposto
Customer service was polite and friendly, answered all my questions that I had. Been with Big warranties for a while now and they are brilliant.
L'azienda ha risposto
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 08007797444
- bigwarranties.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 51% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Helpful
Rosanna dealt with my query she was excellent and efficient and helped me sort my problem straight away Lisa Sammes
20 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Lisa, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Service requirements
The help from Rosanna was very helpful and of a good service to my requirements
19 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Robert, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was very warm
Helen was very warm, friendly and professional.
16 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Dawn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Hi Barbara, thanks for this. It's good to know our team delivered the professionalism and understanding you needed.
The BIG Warranties Team
The operator was good
15 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know your mention of the operator was good made a difference. We appreciate you saying that.
The BIG Warranties Team
Good customer service
No long wait to be connected to an adviser. They were very helpful, taking details of the problem in a very professional manner.
Explained what the process was and gave me all the information that I needed.
Provided great customer service.
15 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Pauline, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Your customer service is second to…
Your customer service is second to none.
You always answer your telephone helpline.
You digital communication system to your customer is world class, easy to use, easy to navigate through & seemless.
Thank you - Team BW
15 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Iain, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was extremely helpful.
14 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francis wouldn't give me any time to…
Francis wouldn't give me any time to think about the offer he was offering me on my goods items.I wanted to call back at a later date but he wouldn't let me.He also took the money out from the wrong account. Partly it was my fault I wanted to give him the correct number on my card but he wouldn't let me do that.So that means I have paid twice this month.I don't like been pushed into something I don't want to do.
14 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Tracy, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent customer service
Excellent customer service
Fast and efficient
14 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Thanks, it's great to know your mention of informative made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna was polite & professional
Rosanna was polite & professional. Explained everything clearly..
13 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Big Warranties
Rosana was the girl who i initially spoke to 2 years or maybe 3 years ago and she was as helpful today as she was back then. Explains everything and doesnt put any pressure on buying anything. It is left to you once you have all the facts
13 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Gillian, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very polite and helpful and helped me…
Very polite and helpful and helped me with the right way to go thanks
13 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Michael, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Rossanna very helpful and had a good…
Rossanna very helpful and had a good knowledge or products very nice helpful lady
9 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Stephen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great service
Clear advice, great customer service. Thank you Jane
12 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks John, it's great to know your mention of great service made a difference. We appreciate you saying that.
The BIG Warranties Team
Well managed helpful service
Well managed helpful service
Git things sorted out quickly and efficiently
7 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Angela, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
I am rating base on the staff that…
I am rating base on the staff that attended to me.
She was polite, spoke clearly and provide assistance that l needed.
My claim is yet to be carried out.
8 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Always Take Out Repair Plan
Took out a plan on my washing machine and tumble dryer a year ago. The button on my tumble dryer wouldn't work. So I had to dry everything on the clothes dryer that I never threw out. The engineer came and did his job really quickly, and I am happy again. Thank you Rhys Pring ❤️
1 ottobre 2026
Non scritta su invito
Risposta di BIG Warranties Ltd
Thanks Yvonne, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Risposta di BIG Warranties Ltd
Thanks Geoff, it's great to know your mention of great service made a difference. We appreciate you saying that.
The BIG Warranties Team
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