Benenden Charity Trust Following Surgery for removal of Kidney due to Cancer Within a few weeks as I needed regular check ups Another tumour was found in my bladder I am waiting surgery for th... Leggi di più
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Benenden have been wonderful with their response towards treatments for me. I have been with them for a number of years now, and the comfort of knowing that they are always on the end of the line is... Leggi di più
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After 2 in hospital stays via Ambulance and cancelled Operations and back on long waiting list contacted Benenden who approved Operation at Nuffield Haywards Heath. There was a fair bit of paperwork n... Leggi di più
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Over the last few years l have had to get help from Benenden for diagnostic help, due to the long wait for NHS care. They have always been very helpful and professional when you contact membership ser... Leggi di più
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Dettagli dell'azienda
Informazioni su Benenden Health
Scritti dall'azienda
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Informazioni di contatto
Holgate Park Drive, YO26 4GG, York, Regno Unito
- 0800 414 8004
- benenden.co.uk
4,6
Eccellente
9007 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Timely responsive service delivered by…
Timely responsive service delivered by a professional and courteous clinician
19 aprile 2026
I always find the Benenden staff very…helpful
I always find the Benenden staff very helpful when I phone up. I think it’s great value and hopefully I do not need Benenden but know if I have a health problem I have the reassurance that help is there.
1 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
I felt confident and at ease with…
I felt confident and at ease with treatment I received throughout. All appointments were on time and easy to arrange.
1 maggio 2026
Risposta di Benenden Health
Hi Pauline, thank you for taking the time to share your feedback with us. Making sure our members feel comfortable is really important to us, so it’s great to hear you felt confident and at ease throughout your experience. We know treatment can feel daunting, which is why we always aim to make things as straightforward and stress‑free as possible.
Best wishes, Benenden Health.
Risposta di Benenden Health
Hi there, thank you for your feedback. It’s brilliant to hear you found the service professional, quick and effective. Thanks so much for recommending us.
Best wishes, Benenden Health.
A very professional company
A very professional company. Many opportunities to access the services they offer. Nothing is too much trouble to make sure you receive the right speciality. I highly recommed this company
13 aprile 2026
Risposta di Benenden Health
Hi Celia, thank you so much for sharing your feedback and for recommending us. We’re really pleased to hear you found our team professional and felt supported in getting the care that was right for you. Making sure our members feel listened to and well looked after is very important to us.
Best wishes, Benenden Health.
Omg this was a life changer
Omg this was a life changer. I emailed them the medical evidence, they contacted me back with a treatment hospital, I was booked in and operation completed. I can’t recommend them enough
2 aprile 2026
Risposta di Benenden Health
Hi there, thank you so much for taking the time to share this lovely feedback. Needing treatment, especially an operation, can feel daunting, so we’re really pleased we could support you every step of the way. We wish you all the very best with your post‑op recovery.
Best wishes, Benenden Health.
everyone was helpful and i was seen…
everyone was helpful and i was seen promptly and i am now recovering well.
6 marzo 2026
Risposta di Benenden Health
Hi Stephanie, thank you for sharing your feedback. We’re really pleased to hear you were seen quickly and are recovering well. Wishing you all the very best with your continued recovery.
Best wishes, Benenden Health.
Poor environmental policy
I'm amazed that this company still insists on me (age 80) still driving 100miles to Benenden Hospital for 4 hours (that's there and back) to benefit from their health policy when I have a perfectly good hospital just one mile away which they could refer me to. The hospital is fine and the services good but where is the care for the environment and my personal well-being?
Edit after reading Benenden Health response.
Thank you for responding so promptly. I had no problem with the hospital (except that there was nowhere to park when I arrived). I'm sure it is superb as the CQC rating indicates. My issue is just the lack of choice. I understood from the call handler that my postcode meant I had to come to Benenden and they had no discretion to allow me to use the local Spire hospital (I think they are part of your partner network?). I see no point in contacting you further as it appears your policy is fixed and because I live within a supposed 2 hour radius of your hospital I must drive there regardless of the environmental or personal consequences. If you review this policy, and allow some discretion, that would be excellent. I hope to hear that will happen. Kind regards
29 aprile 2026
Non scritta su invito
Risposta di Benenden Health
Hi there, thank you for taking the time to share your concerns with us. We’re really sorry to hear this has been a frustrating experience for you, particularly given the distance you’ve needed to travel and the impact this can have on both your wellbeing and the environment.
We understand why travelling 100 miles for an appointment can feel unreasonable, especially when there is a hospital much closer to home. Benenden Hospital is our flagship hospital and is CQC rated Outstanding, which is why members who live within around a two hour drive time are usually asked to have their diagnostics or surgical treatment there. While we also work with a network of connected hospitals, unfortunately not all local hospitals are part of this network, and we aren’t always able to refer to a member’s nearest option.
The wellbeing of our members is very important to us, and we also recognise the importance of reducing environmental impact wherever we can. Your feedback on this has been noted and is appreciated, as it helps inform how we continue to review our services and policies.
If you'd like to discuss your concerns with a member of our team, please contact 0300 304 5700 or email Complaints@benenden.co.uk referencing your membership number and this concern.
Best wishes, Benenden Health.
Good value and easy to use
30 aprile 2026
Risposta di Benenden Health
Hi John, thanks for your feedback - great to hear you’ve found using our services straightforward and good value.
Best wishes, Benenden Health.
Well worth every penny you pay for membership
Over the last few years l have had to get help from Benenden for diagnostic help, due to the long wait for NHS care. They have always been very helpful and professional when you contact membership services
2 febbraio 2026
Risposta di Benenden Health
Hi Brenda, thank you for your lovely feedback. It’s great to hear you had such a positive experience with our Member Services team and that we were able to help you get the answers you needed through our Diagnostics service. Knowing your membership has made a real difference for you means a lot to us.
Best wishes, Benenden Health.
Super efficient
Super efficient, super helpful, nothing felt like too much trouble and my consultant was kind, easy to speak to and took time to explain everything to me.
17 aprile 2026
Risposta di Benenden Health
Hi John, thank you for your feedback. We’re really pleased to hear you had such a positive experience and felt well supported by both our team and your consultant.
Best wishes, Benenden Health.
Risposta di Benenden Health
Hello Kate, thank you for sharing this feedback. We're really pleased to hear you had such a positive experience with our services and team.
Best wishes, Benenden Health.
Initial enquiry was quickly answered
Initial enquiry was quickly answered. Easy to follow instructions on how to interact with the medical teams. Result was I didn't need to worry about the finance at all as it was all done by Benendon.
10 febbraio 2026
Risposta di Benenden Health
Hello Keith, thank you for taking the time to share your feedback. We’re really pleased to hear your initial enquiry was handled quickly, the instructions were clear, and that we could take the financial worry off your mind.
Best wishes, Benenden Health.
Very professional set up from start to…
Very professional set up from start to finish at all levels.
2 febbraio 2026
Risposta di Benenden Health
Hi Russell, thank you for taking the time to leave this feedback. We’re really pleased to hear you found the experience professional every step of the way.
Best wishes, Benenden Health
Information and help was just a phone call away…
Information and help was just a phone call away
18 febbraio 2026
Risposta di Benenden Health
Hi Carol, thank you for taking the time to leave this positive feedback. We’re really pleased to hear our team were able to help when you needed us. Making sure our members can reach us easily and feel supported is really important to us.
Best wishes, Benenden Health
Very good service from Beneden for my…
Very good service from Beneden for my recent Hernia operation. Having been given a long waiting time for the NHS, my wife being a member we contacted them and was given details of the hospital’s used and the consultant’s available. I chose Mr Hou at Nuffield Hospital Chandlers Ford, made an appointment with his secretary for a consultation. After the consultation Mr Hou agreed to do the operation, and I contacted Berenden who agreed to pay for it. I got a cancelled operation date, so the operation was completed a week later and I was home on the same day. Very good service from Nuffield Hospital after the operation. I saw Mr Hou 6 weeks later to check all was well, and it was
23 gennaio 2026
Risposta di Benenden Health
Hi Linda, thank you for taking the time to share this feedback with us. Surgery can be such a daunting process, but we're really pleased we could support you with it. If you need any post-op help, check-out our App.
Best wishes, Benenden Health.
Benenden Charity Trust
Benenden Charity Trust
Following Surgery for removal of Kidney
due to Cancer Within a few weeks as I needed regular check ups Another tumour
was found in my bladder I am waiting surgery for this
Benenden Charity contacted me and offered financial support Which I am very great full for
Benenden Health arranged for Reframe for
counselling support which also is very helpful
29 aprile 2026
Non scritta su invito
Risposta di Benenden Health
Hi Keith, thank you for sharing this feedback about our Benenden Charitable Trust and our cancer support service. We wish you all the best with the rest of your cancer journey, into a recovery.
Best wishes, Benenden Health.
Risposta di Benenden Health
Hello there, thank you for sharing this feedback. We're really pleased to hear you had such a positive experience with our services and team.
Best wishes, Benenden Health.
Fantastic service
Fantastic service, very reasonably priced. Following referral from my GP Benenden organised a private scan which was promptly carried out and results very quickly followed. Would highly recommended this service.
21 febbraio 2026
Risposta di Benenden Health
Hi Ian, thank you for sharing this wonderful feedback. We're really pleased to hear that you were able to access a GP and diagnosis so quickly, so you can get back to doing what matters most - enjoying life!
Best wishes, Benenden Health.
All in all my experience and call was…
All in all my experience and call was handled with empathy and professional
6 aprile 2026
Risposta di Benenden Health
Hi Neval, thank you for sharing this feedback with us. We're really pleased to hear you had a positive experience with our team and services.
Best wishes, Benenden Health.
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