Benenden Charity Trust Following Surgery for removal of Kidney due to Cancer Within a few weeks as I needed regular check ups Another tumour was found in my bladder I am waiting surgery for th... Leggi di più
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Benenden have been wonderful with their response towards treatments for me. I have been with them for a number of years now, and the comfort of knowing that they are always on the end of the line is... Leggi di più
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After 2 in hospital stays via Ambulance and cancelled Operations and back on long waiting list contacted Benenden who approved Operation at Nuffield Haywards Heath. There was a fair bit of paperwork n... Leggi di più
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Over the last few years l have had to get help from Benenden for diagnostic help, due to the long wait for NHS care. They have always been very helpful and professional when you contact membership ser... Leggi di più
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Dettagli dell'azienda
Informazioni su Benenden Health
Scritti dall'azienda
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Informazioni di contatto
Holgate Park Drive, YO26 4GG, York, Regno Unito
- 0800 414 8004
- benenden.co.uk
4,6
Eccellente
9007 recensioni
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Risposta di Benenden Health
Hi Andrew, thank you for leaving this feedback with us. We're really pleased to hear you find our services and App easy to use. Be sure to reach out if you need any support in the future.
Best wishes, Benenden Health.
Risposta di Benenden Health
Hi John, thank you for sharing this feedback with us, we're delighted to hear you find our services fantastic!
Best wishes, Benenden Health.
Risposta di Benenden Health
Hi Janice, thank you for leaving this positive feedback with us. We're really pleased to hear you received a quick and professional service from us.
Best wishes, Benenden Health.
just a very good service
24 aprile 2026
Risposta di Benenden Health
Hi Steve, thank you for leaving this positive feedback, we're delighted you've had a great experience using our services so far. Please don't hesitate to reach out if you need support again.
Best wishes, Benenden Health.
Risposta di Benenden Health
Hi Teresa, thank you for sharing this feedback, we're delighted to hear your operation went well and our medical team supported you throughout.
Best wishes with the rest of your recovery, Benenden Health.
Risposta di Benenden Health
Hi Eleanor, thank you for sharing this feedback, we're so pleased to hear you had a speedy and efficient experience using our services.
Best wishes, Benenden Health.
Ease of access and quick referrals
Ease of access. Quick referrals. Able to use local clinicians. Speedy results. Referred back to the NHS for subsequent treatment.
3 febbraio 2026
Risposta di Benenden Health
Hi Stephen, thank you for sharing this feedback, we're so happy to hear you were able to fast-track your diagnosis! We hope your treatment goes just as smoothly.
Best wishes, Benenden Health.
It's gone downhill since BUPA took over…
It's gone downhill since BUPA took over admin. A longer wait. Harder to speak to someone. They used to give you an appointment within 3 weeks now that's not the case. Taken off some procedures like varicose veins. Nothing like it used to be years ago and some consultants only seem to be there once a fortnight so that obviously makes a longer waiting time!! Had dealings with BUPA previously and know friends who have it and both Not pleased with Bupa, so surprised Beneden employ them in any shape or form!
9 aprile 2026
Non scritta su invito
Risposta di Benenden Health
Hi Debbie, thank you for sharing this feedback with us, we're sorry you haven't had a good experience so far. Just to clarify though, Bupa hasn't taken over our administration. Instead, we use the Bupa network of Hospitals to refer members to for their procedures and surgeries. We simply partner to make access to treatment easier and closer for our members.
Also, we aim to support members when they are facing a lengthy NHS delay over three weeks for diagnostics or five weeks for treatment. If the NHS can see you earlier, we always recommend staying in the NHS pathway.
If you'd like to discuss this further with a member of our team, please contact Complaints@benenden.co.uk, referencing your membership number and this concern. I have forwarded your feedback on to the team and they are ready to support.
Best wishes, Benenden Health.
Great and speedy service from Beneden…
Great and speedy service from Beneden Health Care. Got me to the hospital of my choice at a convenient place and time. I saw a first rate consultant who explained my condition and described the treatment I might require should my condition develop further.
23 febbraio 2026
Risposta di Benenden Health
Hi Carol, thank you for taking the time to share this feedback with us. It really makes our day to hear our members accessing health support so quickly. Please don't hesitate to reach out if you need our support again.
Best wishes, Benenden Health.
Very professional & friendly staff
Very professional & friendly staff. My consultant was extremely pleasant & explained everything to me. The hospital is in a pleasant area, very clean & comfortable. I was able to book an appointment, very quickly & convenient time. I will & have recommended Benenden Hospital to many people.
10 marzo 2026
Risposta di Benenden Health
Hi Cathy, thank you for sharing this feedback with us, we're really happy to hear you had such a positive experience at our CQC-rate 'Outstanding' Hospital.
Best wishes with your recovery, Benenden Health.
my disappointments
my experience was fine except it was not good regarding estimated costs ,they go up then down only to go up again at no point did they make any sense .
I phoned the doctors secretary eight times, left four messages but received no call back .
9 aprile 2026
Risposta di Benenden Health
Hi there, thank you for leaving this feedback, we're sorry your experience with our medical team has been confusing for you. I have passed this on to our Hospital team, who will be in touch soon.
Best wishes, Benenden Health.
Benenden approved Op after long NHS wait
After 2 in hospital stays via Ambulance and cancelled Operations and back on long waiting list contacted Benenden who approved Operation at Nuffield Haywards Heath. There was a fair bit of paperwork needed and a short wait but in the end all was approved. Once approved the rest went smoothly and the Op went well. Recommend using the Benenden App.
12 marzo 2026
Risposta di Benenden Health
Hi Alan, thank you for sharing your experience with us. Being there for our members when they need us most is our number one priority. We're so glad to hear you were able to access the operation you needed and you're on the mend.
Best wishes, Benenden Health.
Wonderful experience with Benenden,very…
Wonderful experience with Benenden,very helpful and easy to get through
I’d recommend them
8 aprile 2026
Risposta di Benenden Health
Hi Patricia, thank you for sharing this feedback. It really makes our day to learn our members are accessing the support they need and they'd recommend us to others!
Best wishes, Benenden Health.
Great organisation
I've been a member for about six years.
Used a lot of the services over the years. 24/7 GP was really useful and prescribed medication quickly.
Cash plan is great to cover regular costs - mostly used optical and dental. Payment of claims is really quick.
Just used discount for travel insurance.
Really recommend
22 aprile 2026
Non scritta su invito
Risposta di Benenden Health
Hi Leillah, thank you for leaving this positive feedback. We're always so happy to hear from members who have used and benefitted from our services multiple times. If you ever need our support in the future, you know where to find us.
Best wishes, Benenden Health.
The call handlers are always very…
The call handlers are always very polite and helpful but then of course assumption is that everyone is technology savvy which presents problems when sending referral letters in certain formats only. Distances to travel are greater than they used to be for Benenden partners and not helpful when older.
27 febbraio 2026
Risposta di Benenden Health
Hi Christine, thank you for sharing this feedback, we're so pleased to hear you've had good experiences with our team so far. We're always here to help. We do require a submitted referral letter for our digital services, you're right. If you ever need support in this area, you can contact our member service team on 0300 304 5700.
Best wishes, Benenden Health.
Consultation only covered - had to pay for surgery myself!
Considerate, professional and very smooth path to treatment through BUPA. Successful consultation and surgery of the highest standard - but… not happy about the minor procedure I needed not being covered. My first ever claim to Benenden for help after paying in each month for almost 20 years and I had to pay £1,070 for the surgery. You approved a payment of up to £2,500 but I could only use it for the consultation. As the consultation and surgery came to less than this capped amount I feel I shouldn’t have had to pay for the surgery.
Updated after reply from Benenden… Your reply that you are updating the list of surgeries covered is absolutely of no use to me - I’m still over a grand out of pocket after paying in for nearly 20 years! I reiterate, I should have been able to use the full amount approved for my treatment. I understand the cap but don’t agree with the limitation that it can only be used for consultations. Disappointed!
6 marzo 2026
Risposta di Benenden Health
Hi John, thank you so much for taking the time to leave this positive feedback. We're really happy to hear you had a smooth referral experience.
As an affordable healthcare provider, we can only cover so many treatments for our 875,000+ membership to remain sustainable for the next 120 years. We are continually revisiting our surgical treatment list though, and have added 80 new treatments in the last year alone.
Best wishes, Benenden Health.
Well run organised health system
Well run organised health system. Minimal waiting times. Polite staff
5 marzo 2026
Risposta di Benenden Health
Hi Philippa, thank you for leaving this feedback. We're really pleased to hear you have had a positive experience with us. Please do reach out if you need our support again.
Best wishes, Benenden Health.
Benenden Health is a great affordable healthcare provider
We have had Benenden healthcare as a family for many years and whenever we have had cause to call on it, the response has been swift and comprehensive. We accept it is not true private healthcare, but as a hybrid it is very affordable.
We were recommended to Benenden and have no hesitation in adding our recommendation to other people struggling with NHS waiting lists and services.
26 gennaio 2026
Risposta di Benenden Health
Hi Geoff, thank you for taking the time to leave this review. We love hearing from our long-standing members, especially those who bring the whole family into membership too!
You are absolutely right, though, we're not a PMI, but an affordable, accessible healthcare provider.
Best wishes, Benenden Health.
Benenden has been very supportive …
Benenden has been very supportive in recent years when I needed healthcare support the NHS wasn't proactive with providing quickly , and I've recommended it to friends
20 febbraio 2026
Risposta di Benenden Health
Hi there, thank you for sharing this feedback with us, we're so pleased to hear we have been able to improve your access to healthcare. If you ever need our support again, you know where to find us.
Best wishes, Benenden Health.
I had “Peace of mind”
They cared and were willing to help me when the NHS kept me so long to find out what the problem was! The staff that I dealt with were so pleasant and did’nt make me feel I was bothering them and I only was allowed 10minutes to talk with the Consultant! He was very thorough and explained everything clearly!
7 febbraio 2026
Risposta di Benenden Health
Hi there, thank you for sharing this positive feedback with us. We're so happy to hear you were able to access a Consultant and the answers you needed so quickly. We're here to support you now, and into the future too.
Best wishes, Benenden Health.
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