Absolute scumbags total rip off Horrible customer service ordered stuff from them never received it got in contact they didn't want to know I had to get onto my bank to get things sorted. No wond... Leggi di più
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Absolutely gorgeous gifts. Purchased three suncatchers , two as gifts one for myself. Well packaged and excellent quality. They come from China so delivery dates are longer than normal but if you fact... Leggi di più
The weather vane and two hanging brackets were bought as a Christmas present. They were dispatched promptly, well packaged and received on time despite being sent to an area of Cornwall where deliveri... Leggi di più
At last, something that actually arrives looking like the illustrations on the screen. My sun catcher’s were well worth the price that I paid, they were well made with quality materials, and they real... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Beckymetal! At Beckymetal, we are passionate about transforming raw metal into exquisite works of art. Our passion for metal craftsmanship has led us on a creative journey to curate a stunning collection of metal decorations that bring elegance, sophistication, and character to any environment.
Informazioni di contatto
Regno Unito
- service@beckymetal.com
- beckymetal.com
4,2
Molto buono
958 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 39% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Weathervain
Delivered weatherman with 2 north/South no east/West
Poor response unable to sort out
Would not deal with company again
Suggest they look at a company like Amazon to learn how to deal with customers
2 gennaio 2026
Non scritta su invito
Risposta di Beckymetal
Dear Roger Fox,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize that the weathervane you received had incorrect directional markings and that our response did not meet your expectations. We understand how frustrating this must be, and we deeply regret that we were unable to resolve the issue to your satisfaction.
We take your concern seriously and are committed to addressing it promptly. To help us provide a proper solution, please contact our customer service team directly at service@beckymetal.com with your order details and a photo of the weathervane showing the issue. This will allow us to quickly identify the problem and offer a replacement, refund, or other appropriate remedy.
We appreciate your suggestion and are continuously working to improve our customer service processes. Your feedback is valuable in helping us enhance our standards. We hope to have the opportunity to resolve this matter for you and restore your trust in BeckyMetal.
Kind regards,
Beckymetal Team
Refund agreed but not issued.
I purchased a 'stained glass suncatcher', but it was too opaque to allow sunlight through it and so it does not function as described.
After contacting BeckyMetal to request a return, they offered and agreed to in writing to a partial refund, which I accepted. However, the refund was never issued, and the seller stopped responding to my follow-up emails (3 sent) regarding the return/refund.
This is very disappointing and I will be raising as a dispute with my bank if this is not resolved. I would not purchase from this seller again.
9 gennaio 2026
Non scritta su invito
Risposta di Beckymetal
Dear Abbie Burnley,
Thank you for bringing this matter to our attention on Trustpilot. We sincerely apologize for the disappointment caused by the product not functioning as expected, and especially for the agreed partial refund not being issued and the subsequent lack of communication. We understand how frustrating this experience must have been.
We take your feedback very seriously and are committed to resolving this promptly. To help us address this issue immediately, please contact our customer service team directly at service@beckymetal.com with your order details and a copy of the previous communication regarding the partial refund. We will prioritize your case, process the refund as agreed, and ensure you receive a confirmation once it is completed.
We are also reviewing our internal procedures to prevent such delays in communication and refund processing in the future. Your satisfaction is important to us, and we hope to have the opportunity to make this right for you.
Kind regards,
Beckymetal Team
Order gone missing and no contact from Beckymetal.
I placed an order of three items on 9th December 2025 as a Christmas present for a friend. As the contact details on the Beckymetal website state United Kingdom, I assumed I was dealing with a U.K. based company. Only when the items were not delivered did I realise the items are despatched from China. They used Evri for the U.K. leg of the delivery but Evri have admitted to losing the parcel. Evri will not help me as they say I must contact Beckymetal. I have sent Backymetal acknowledgement from Evri that they have lost the parcel but Beckymetal are not responding to my emails. I have asked for either replacement items or a refund but have heard nothing from Backymetal. I can find no evidence of the company on the Government Companies House website, suggesting they are not a U.K. company. Beckymetal states that delivery and insurance (should something go wrong) is covered by them. I fear this company is not who they report to be and that Beckymetal do not honour the commitments they state on the website.
Update 13/01/26 - The package unexpectedly eventually turned up. I suspect Evri mis delivered it and it was returned or they eventually found it somewhere. Beckmetal have made contact today but It’s just a shame the long delivery time, then lost delivery by Evri, lack of help from Evri and slow communication from Beckymetal made the buying experience very stressful.
9 gennaio 2026
Non scritta su invito
Risposta di Beckymetal
Dear Kay,
Thank you for taking the time to share your detailed feedback on Trustpilot. We sincerely apologize for the significant stress and inconvenience you experienced with your order, including the delayed delivery, loss of the parcel by Evri, and our slow response to your communications. We deeply regret that this situation impacted your Christmas gift plans and fell far short of the experience we aim to provide.
We are relieved to hear that your package eventually arrived, but we fully understand that the overall process was frustrating and unsatisfactory. We take your concerns regarding our communication and transparency very seriously, and we are committed to improving both.
To ensure we address your concerns properly and to learn from this experience, we kindly ask you to contact our customer service team directly at service@beckymetal.com with your order details. This will allow us to review your case thoroughly and discuss how we can make this right for you.
We appreciate your feedback and are actively reviewing our processes to enhance delivery transparency, partner coordination, and customer support responsiveness. We hope to have the opportunity to restore your trust in BeckyMetal.
Kind regards,
Beckymetal Team
Ordered a sun catcher for a Christmas…
Ordered a sun catcher for a Christmas present in enough time for it to arrive however it arrived later than said. I’ve tried to email with my tracking number to get a refund but have had no response back
8 gennaio 2026
Non scritta su invito
Risposta di Beckymetal
Dear Grace,
Thank you for sharing your experience on Trustpilot. We sincerely apologize that your sun catcher arrived later than expected and that you have not yet received a response to your refund request. We understand how disappointing this must be, especially when ordering a gift for a special occasion.
We take your concern seriously and are committed to resolving it promptly. To help us process your refund efficiently, please contact our customer service team directly at service@beckymetal.com with your order number and tracking details. This will allow us to locate your case quickly and take the necessary steps to address your request.
We are also reviewing our communication processes to ensure timely responses to all customer inquiries. We appreciate your patience and hope to have the opportunity to make this right for you.
Kind regards,
Beckymetal Team
I have been trying to get a response…
I have been trying to get a response from beckymetal.com e mailed 3 times and no response until I put a negative review on here. My email with order number and tracking number disappeared, and the one that I sent after my complaint is different from the original. I was promised delivery in 7 to 9 days but according to my new tracking number the items are still in China and haven't moved since 3rd January. I seriously wouldn't buy ANYTHING from this company. I tried using the e mail provided by them and it says that it is invalid.
8 gennaio 2026
Non scritta su invito
Risposta di Beckymetal
Dear Sue Windley,
Thank you for sharing your concerns on Trustpilot. We sincerely apologize for the frustration and inconvenience you have experienced with your order and our communication. We deeply regret that your emails were not answered promptly and that there has been confusion regarding tracking information and delivery timelines.
We take your feedback very seriously and are committed to resolving this matter as quickly as possible. To assist you effectively, please contact our customer service team directly at service@beckymetal.com from your primary email address. Kindly include your order number and the details of your issue in your message. If you encounter any further issues with the email address, please let us know via this platform, and we will provide an alternative contact method immediately.
We are currently reviewing our email system and customer support processes to ensure such delays do not occur in the future. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns and restore your trust in BeckyMetal.
Kind regards,
Beckymetal Team
Beckymetals delivery
Beckymetals, follow up to my last review, I was not aware this item was coming from China, it was ordered on Dec 7th for a Christmas present, and I received it on Jan 6th!! My tracking number didn’t work until it was with Evri, who gave me a delivery date, then changed it on the day!
I am pleased with my purchase, but would not buy again due to the time involved for delivery.
8 gennaio 2026
Non scritta su invito
The vane box was not completely opened…
The vane box was not completely opened until 25/12/2025, as it was a Xmas present. Found two broken bits in the box! Looks like someone had tried to put it together.
I have emailed the company but so far no response! Very disappointed ☹️
25 dicembre 2025
Non scritta su invito
Risposta di Beckymetal
Dear Ken,
Thank you for bringing this matter to our attention on Trustpilot. We sincerely apologize for the disappointment caused by receiving a product with damaged parts, especially as it was intended as a Christmas gift. We also regret that you have not yet received a response to your email.
We take product quality and customer satisfaction very seriously. To resolve this issue promptly, we kindly ask you to contact our customer service team directly at service@beckymetal.com with your order details. Please include your order number and, if possible, a photo of the damaged parts. This will help us quickly identify the issue and provide an appropriate solution, such as sending replacement parts or arranging a return/refund.
We value your feedback and are committed to improving our quality control and communication processes. We hope to have the opportunity to address your concern and restore your trust in BeckyMetal.
Kind regards,
Beckymetal Team
Wonderful thank you & it has made an…
Wonderful thank you & it has made an amazing gift.
6 gennaio 2026
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I have been awaiting a refund since…
I have been awaiting a refund since November 2025. This is despite the item being returned.
4 gennaio 2026
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A great unique product
The plant hanging bracket was well made unique and the delivery was very fast
17 dicembre 2025
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Good quality. Prompt delivery. Good website and easy to order
Good quality. Prompt delivery. Good website and easy to order.
2 dicembre 2025
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I ordered the treble clef wall art
I ordered the treble clef wall art as a present. The recipient was absolutely delighted with it. The whole ordering process was easy and I was kept in touch with the progress of my order throughout.
3 gennaio 2026
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Excellent service, lovely product.
Excellent service and a really lovely product. My husband was really pleased with his present.
10 novembre 2025
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My sister purchased the bunny sun…
My sister purchased the bunny sun catcher for me as Christmas present, it is absolutely beautiful, put up on my window, it is so lovely
25 dicembre 2025
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Beautiful artwork
When I placed the order, I didn’t realise it was coming from China. I worried that a) I wouldn’t receive it and b) it wouldn’t arrive in time as it was a Xmas present for family. When it arrived , I was so pleased with it. It was beautiful and the family members loved it. I am now thinking of purchasing one for myself.
16 dicembre 2025
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Item and company great, delivery service not so
The article ordered was just as expected, it is well made and substantial. The person who recieved it for Christmas is thrilled with their present.
The company were excellent in providing delivery times etc and kept us well informed by email. We are highly satisfied with this side of the purchase.
However the company used to deliver the item, not so. Daily we recieved emails telling us it eould be delivered soon and asking where our safe place was. We replied each time that we have a secure box attached to our fence. This is visible and well used. However, the delivery person chose instead to throw the item over our 6' locked gate.
I was very apprehensive that the item would be damaged.
12 dicembre 2025
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A very pleasing experience.
The weather vane and two hanging brackets were bought as a Christmas present. They were dispatched promptly, well packaged and received on time despite being sent to an area of Cornwall where deliveries are spasmodic. The recipient were delighted with them - praising the quality and the designs. They liked them so much that they asked for details as to where to buy more.
6 dicembre 2025
Non scritta su invito
I like the quality of my purchases
I like the quality of my purchases. Also, ordering was straightforward and delivery in time for Christmas.
17 novembre 2025
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Beautiful suncatchers
I bought 3 suncatchers 2 for gifts and 1 for myself. I was slightly worried having never ordered from this company before and it was a while coming so I sent an email and was assured it was on the way and was kept up to date with the order in transit. I was so happy with my order they were stunning and I'll have absolutely no worries ordering from Beckymetal again. If you're looking for something different and excellent quality I'd definitely recommend Beckymetal.
3 novembre 2025
Non scritta su invito
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