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Valutata 1 stelle su 5

Absolute scumbags total rip off Horrible customer service ordered stuff from them never received it got in contact they didn't want to know I had to get onto my bank to get things sorted. No wond... Leggi di più

Valutata 5 stelle su 5

Absolutely gorgeous gifts. Purchased three suncatchers , two as gifts one for myself. Well packaged and excellent quality. They come from China so delivery dates are longer than normal but if you fact... Leggi di più

Valutata 5 stelle su 5

The weather vane and two hanging brackets were bought as a Christmas present. They were dispatched promptly, well packaged and received on time despite being sent to an area of Cornwall where deliveri... Leggi di più

Valutata 5 stelle su 5

At last, something that actually arrives looking like the illustrations on the screen. My sun catcher’s were well worth the price that I paid, they were well made with quality materials, and they real... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di articoli in metallo

Scritti dall'azienda

Welcome to Beckymetal! At Beckymetal, we are passionate about transforming raw metal into exquisite works of art. Our passion for metal craftsmanship has led us on a creative journey to curate a stunning collection of metal decorations that bring elegance, sophistication, and character to any environment.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

958 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 39% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(958)

167 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I ordered a cocker spaniel…

I ordered a cocker spaniel weathervane,as a Christmas present. It arrived securely wrapped. When open,it was very good and you could see it was a cocker spaniel. Now up in the garden ,swinging in the wind.

16 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I ordered 2 suncatchers

I ordered 2 suncatchers. Were delivered a bit later than promised but wasn’t a problem for me. The items are beautiful very well made colours are lovely. We are happy with our purchases

16 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

What a wonderful looking set…

What a wonderful looking set ofGreyhound / lurchers . I purchased for my daughter and husband plus for my Grandson and wife for Christmas they were highly delighted and ask where I got them from so they could purchase some from your fantastic selection of different iron products. Thank you and your team, keep up the good work. Xxxx

25 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Don't expect this seller to follow their own policies if you're unhappy with the product.

The item arrived and I felt it looked cheap. I contacted the seller to return the item for a full refund as per their returns policy.

After WEEKS of contact, I still haven't been given a return address nor a full refund. I've been told that as it's not faulty, I can't return it. Here is the returns policy from their own website.

"Returns
We believe in making the return process as easy as possible for you. If you're not completely satisfied with your purchase, you can return it without any questions asked. Your satisfaction is our priority.
Please review the following guidelines to ensure a smooth return process:

1. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
You must request a return within 30 days of receiving the product.
The product must be in its original packaging, unused, and in the same condition as when you received it.
Proof of purchase, such as the order number or receipt, is required.

2. Returns Process
To initiate a return, please follow these steps:
Contact our customer support team at [Beckymetal email address] to request a return authorization within 30 days of receiving your product.
Provide the order number and reason for the return.
Once you receive authorization, package the item securely and include all original packaging and accessories.
Ship the item to the address provided by our customer support team.
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Return Address
Please contact our Customer service at [beckymetal email address] to get the return address."

29 dicembre 2025
Non scritta su invito
Logo di Beckymetal

Risposta di Beckymetal

Dear Elle,

Thank you for taking the time to provide such detailed feedback on Trustpilot and for sharing your experience. We sincerely apologize for the significant delay and frustration you have encountered while attempting to process your return, and we deeply regret that our response did not align with the clear policy stated on our website.

We take your concerns extremely seriously and are committed to upholding our return policy as written. To resolve this matter immediately, please contact our customer service team directly at service@beckymetal.com with your order number. We will prioritize your case, provide you with the correct return address without further delay, and ensure your return and full refund are processed promptly once the item is received.

We are also conducting an internal review of this case to understand the breakdown in communication and to ensure our team consistently follows our stated policies. Your feedback is crucial in helping us improve our processes and customer service standards.

We appreciate your patience and hope to have the opportunity to make this right for you.

Kind regards,
Beckymetal Team

Valutata 5 stelle su 5

Good quality and a nice gift

I ordered a couple of Christmas Tree tealight holders as gifts for family members. The candle light against the metal made the room so christmassy and cosy. Nice size too and good quality. A nice and different type of gift

24 dicembre 2025
Non scritta su invito
Valutata 4 stelle su 5

Placed an order with Beckymetal because…

Placed an order with Beckymetal because it looked to be UK based. However I then received an e-mail with tracking information indicting the product I ordered had been dispatched and was coming directly from China. This suggests a protracted shipping process. I ordered the product for someone’s birthday in early February. It remains to be seen whether it will be received in time.
So long as you are aware of this and the product is satisfactory to you this may not concern you.
Item now received and as described and good quality. Well packaged. Delivery time less than anticipated hence review upgraded from 2 to 4 Stars. I would purchase again from this Website.

13 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent product and service

After I placed my order there was plenty of communication regarding when it was going to be delivered. As this was a Christmas present for my wife this was very welcomed. I received it well in advance of when I thought I would.

It arrived in perfect condition and was exactly as shown and described on the website. Most importantly my wife was delighted when she opened it on Christmas day.

I would have no concerns about ordering from Beckymetal again.

6 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

GSD WEATHER VANE

My GSD weather vane arrived in good time , it was not covered by excess packaging as other companies do, it was absolutely perfect and I'd recommend Beckys to other people.

1 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Not as described - DO NOT USE

Items are not stained glass nor do they allow much light through the glass print.
Returns are becoming increasingly difficult to get despite their policy starting an easy and hassle free process.
2 months on and 100 emails from them only stating they will compensate a fraction of the cost due to their operational costs...

25 dicembre 2025
Non scritta su invito
Logo di Beckymetal

Risposta di Beckymetal

Dear David "Mad-Dawg" Munns,

Thank you for sharing your feedback on Trustpilot. We sincerely apologize that the product you received did not match the description regarding light transmission and that you have faced difficulties with our return process. We understand your frustration and regret that your experience did not align with our "easy and hassle-free" policy.

We take your concerns seriously and are committed to resolving this promptly. To ensure your return request is handled smoothly, please contact our customer service team directly at service@beckymetal.com with your order details. We will prioritize your case, provide clear return instructions, and assist you in completing the process in accordance with our policy.

We are reviewing our product descriptions and return procedures to prevent such issues in the future. Your feedback is invaluable in helping us improve. We hope to have the opportunity to address your concerns and restore your trust in BeckyMetal.

Kind regards,
Beckymetal Team

Valutata 5 stelle su 5

Ideal present

Although it took a while to arrive it was lovely and well made so worth the wait.
We are very much a forces family and this was ideal.

10 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Good quality

Our order arrived quite quickly and well packaged. We ordered a weather vane in the shape of a schnauzer and we're delighted with the item. Good quality, good size and a great likeness. I am looking at other items for my garden. Would definitely recommend.

1 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend this Company

Over the moon with my purchases, which were all for Christmas presents.
The recipients were equally over the moon on receiving them. So much so they have asked for your name as they would like to order some other things from you.
Quality was superb and I was kept fully up to date with delivery time. Well in time for Christmas.

26 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Biker sign

Really lovely sign, nicely detailed. My husband received it as a gift and he really loved it. Well packaged and reasonable postage costs.

19 dicembre 2025
Non scritta su invito
Valutata 4 stelle su 5

Wonderful presents

I have already given a review. I ordered two items for presents for Christmas. Whilst they did take a fair while to arrive they were worth waiting for as both recipients absolutely loved them. Unfortunately, I have not seen them yet.

29 novembre 2025
Non scritta su invito
Valutata 2 stelle su 5

Ordered 2 items early December

Ordered 2 items early December. 1 item was delivered on Xmas eve. Very nice and good quality.
The 2nd item was apparently ‘lost’ by Evri, I have correspondence stating this. Emailed BeckyMetal who have not responded even though the website says you will get a reply within 24hrs.
Very poor customer service which is a shame because I had wanted to order more of their products but will now look elsewhere.

9 gennaio 2026
Non scritta su invito
Logo di Beckymetal

Risposta di Beckymetal

Dear Heidi Huxley,

Thank you for taking the time to share your experience on Trustpilot. We sincerely apologize for the delay in responding to your inquiry regarding the second item and for the inconvenience caused by the lost parcel. We are glad to hear that you were satisfied with the first item's quality, but we deeply regret that our customer service did not meet your expectations in resolving the issue promptly.

We take your feedback seriously and are committed to addressing this matter immediately. To assist you further, please contact our customer service team directly at service@beckymetal.com with your order details and the correspondence regarding the lost item. This will allow us to prioritize your case and work towards a solution, such as resending the item or providing a refund.

We are reviewing our communication processes to ensure we adhere to our stated response time and improve overall customer support. We value your business and hope to have the opportunity to make this right for you and regain your trust.

Kind regards,
Beckymetal Team

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