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Valutata 5 stelle su 5

We have been using Bamboo kings for all our landscaping projects for more years than we can remember. We are always confident that they will supply us with the best quality plants and brilliant s... Leggi di più

Valutata 5 stelle su 5

This company is amazing! They pack their plants superbly, postage is quick & the Bamboo plants I bought (x6) were all over 6ft tall, green, healthy & with plenty of rootball, new shoots & amount of ca... Leggi di più

Valutata 5 stelle su 5

My plants arrived today, honestly blown away with just how amazing these are. Not only were they packed with amazing care, they were healthy bushy and so much more. Ive order more just because they ar... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Do not use there are far better companies, dishonest about the size of plants,mine were 200mm shorter ,laurel trees were supposed to be 150cm+ as advertised most were 130cm and not the best quality... Leggi di più

L'azienda ha risposto

4,2

Molto buono

TrustScore 4 su 5

48 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Quality Plants & service

I had a great experience from initial enquiry to delivery. I ordered 14 Photinia Red Robin for my garden hedge which were of excellent size & quality as well as 4 camellia all for a very good price. Luke was extremely responsive and helpful throughout and the Pallet company delivered them well packaged & on time. I would highly recommend purchasing from Luke's company Bamboo Kings which I found through Facebook Marketplace.

9 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent value for money!

WOW ... value for money with Luke. I bought sight unseen over FB marketplace and thought I'd give it a go having read the reviews. I'm so glad I did, the olive tree for £100 is 8 foot tall and really healthy. I bought some bamboo to fill up a pallet and wish I had bought more. Luke even rang the delivery people in the evening when my delivery hadn't shown up by 5pm to see where they were. Sterling service, thank you

6 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company to deal with

Fantastic company to deal with. Luke give excellent advice on the bamboos, plus we were able to go to the nursery and select our own trees. The plants are very good quality and were delivered to our doorstep really quickly. I would 100% recommend them and will be buying more from them!

6 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Issue Solved Due To 'junk' Filter

I have deleted my previous review as my emails were unanswered due to falling in their junk box.

Once this issue was known, Luke was extremely quick in resolving the issue and issuing a full refund.

Thank you.

9 agosto 2025
Non scritta su invito
Logo di Bambookings

Risposta di Bambookings

Hi Mark. Thanks for your feedback, your order was dispatched in full on 12th August 2025 2 days after you placed your order through us. Currently, Royal mail and Parcelforce are going through a merge and so tracking is not fully working but is due to be fully available and functional within the next few days. Your order should arrive to you tomorrow the 13th August. We will also follow up with a call tomorrow to you to ensure that your order has arrived. Any issues feel free to give us a call or email. Best wishes and we hope your order arrives tomorrow.

Hi Mark thanks for the updated review - we just emailed you and have processed the refund as requested. Our email provider flagged your emails as potential virus threats and thus we found them away from our main inbox. Refund should have come through now. Hopefully this request is sorted now. We will follow up with a call tomorrow just to make sure everything is okay. Have a great evening.

Valutata 5 stelle su 5

Bought a beautiful Jasmine plant from…

Bought a beautiful Jasmine plant from Bamboo Kings to replace the one I had in my previous garden. Just moved house so it’s lovely to see a familiar plant and the scent is just gorgeous. I’m returning to buy fruit trees very soon. Luke offers great advice, honest and sensible. My garden is very different to the one I left behind so not sure yet what works and where but I trust Luke to advise me.

27 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Stay away don't waste your money

4th time edited its honestly like banging my head against a brick wall.Yes you won yr case as I didn't return it .As I said previously I cannot return it as the QR does not work !!! As I said it's in the bin now as no other option .paypal refunded me .Just wanted other customers to be aware that you do not give refunds & it's impossible to return item to you.shocking that you suggest I return it so you can revive it back to life that says it all really !! Goodbye & have a good day responding to your complaints with no empathy what so ever ! Thanks for your response as i said QR code was not accepted at the post office & you shouldnt have to revive it back to life !!! It should have been in good condition when you sent it ..its in the bin now where it belongs ! After writting my review i recieved a response from bamboo king saying they issued a QR code for royal mail .As i tried to explain royal mail do not take parcels of this size so it was a completely wasted journey trying to get a 6ft bamboo plant to the post office .i cannot return the plant with the QR code they sent me .unbelievble that they are not listening.You are welcome to the plant back as its awful wish I could send it back but the QR code is not accepted at the post office as royal mail do not take large parcels.Was told you would send another QR code to return it via parcel force this did not happen .Plant is now in the bin as customer service poor..Ordered a bamboo plant .looked lovely in the photo.arrived with all the leaves in the bottom of the box.tried to return it .sent a QR code for royal mail.Lugged a 6ft bamboo up to the post office only to be told its too big for royal mail. Contacted bamboo kings told me they would sent the correct QR code & would replace it in 4 weeks time.They didn't send QR code.I contacted PayPal who have kindly refunded me as i am a loysl customer.Shocking really that this company can get away with selling such poor quality .I see 24% of reviews are 1 star so I guess I'm just one in 4 who have been mislead by their advertising. Not sure how to attatch photo otherwise would .Would strongly advice to avoid this company .I agree with previous customer root ball chopped in half & not at all as described very dissapointed & company's customer service is poor.

12 maggio 2025
Non scritta su invito
Logo di Bambookings

Risposta di Bambookings

Hi Sharon we are sorry to hear this. We have checked on ebay and can see that you agreed to return the item and we issued you a label. After this we can then see you opened up a return which is normal for customers to return items via the post office. Under distance seller regulations we must have items back..Just like Amazon or similar...We commercially grow in pots and then spilt the bamboo when you only order one clump for £24.99. The full 25L aurea is available for sale for a cost of £55 plus postage. With over 13,000 positive feedback on ebay we are a little worried that you have only taken the time to read comments here. Please be in touch again if you have any further issues we wish you all best for the future. Bamboo Kings


Edit: Hi Sharon thanks for your response we can see the parcelforce label was issued but was not scanned at the post office for return. We have returns processed like this all the time as parcelforce collect items from royal mail post offices each day. It's a new service they provided. We note that in your messages to us on ebay the bamboo was damaged and thus the box could be a lot smaller for return. The species you purchased can grow upwards of 15ft in a couple of weeks so as explained to you and being a company that strives to not throw anything we away we kindly asked the plant be returned so we could revive it back to life. The QR codes are issued automatically by ebay but we can see the label was messaged to you for parcelforce to return. Again we wish you all the best and sorry we couldn't amend the issue on this occasion. Have a fantastic day.

Response 2: Hi Sharon thanks for the reply. As explained before and in unfortunate events sometimes plants get damaged in the post. We can see the case was closed in our favour this morning on ebay as the items were not returned. In some cases due to seller protection policies on Ebay this can be the case. Again we are very sorry that this has happened and we can only wish you all the best for the future. Best wishes have a wonderful day

Valutata 5 stelle su 5

Fabulous

Excellent service and quality of plants, I was offered to see and pick the plants myself, I was shown different bamboo and plants, advised upon what plants would go well together along with information on caring for the plants such as "in the summer only water in the morning when it's cool" and what plants do well in partial shade and full sunlight. I can't praise them another and have to say thank you to them, they really helped me out in a pinch!

19 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Recent plant purchases

I picked up two beautiful, healthy plants, and they’ve already brightened up my garden. You can really tell the plants are well cared for and grown with love. The staff were friendly, knowledgeable, and happy to offer advice. It’s great to support a small, independent business that puts so much heart into what they do.

25 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from this company

Purchased two Bamboo from bamboo king as my usual provider was out of stock. Bamboo arrived boxed and the root was wrapped in a plastic bag. The root had been halved in two like two semi circles so to make two parts. Basically they’re mis-selling and passing off one bamboo as two. Customer service was extremely poor - telling me I have to post this back myself and I have to wait for the returns label to be sent. Wish I had read reviews before spending £60

Sean

Update - no aggressive messages were sent, more lies from Bamboo Kings. You sent a returns label after me asking over and over. The post office refused the parcel due to the size of the box as you wouldn’t arrange pick up. EBay did step in thankfully and refunded me due to the poor condition and state of the bamboo. Avoid this company and check reviews.

Went back and screen shot every bit of communication with Bamboo Kings. Will be posting it to show there was no abusive messages.

3 aprile 2025
Non scritta su invito
Logo di Bambookings

Risposta di Bambookings

Hi Sean we are very sorry to hear this. We can see that your ordered on ebay and that when we asked you to return the items, you sent our staff very aggressive messages and refused to return the item to us. When ebay stepped in they closed the case down in our favour as unfortunately the items were not returned to us within 30 days. We always strive to provide the best possible service we can but we do not tolerate abusive behaviour towards staff.

EDIT: Hi Sean we can see that Ebay did infact step in and closed the case down with a refund but in our favour (seller protection) as the items were not returned. The box was not to big, we have returns processed like this each time and this is false information. The post office would have accepted the return. With over 12,000 positive feedback on ebay we strive to provide our customers with the best possible service we can but in this case it seems whatever we do will not satisfy the customer =(

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