Bambookings Recensioni 

53
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

This company is amazing! They pack their plants superbly, postage is quick & the Bamboo plants I bought (x6) were all over 6ft tall, green, healthy & with plenty of rootball, new shoots & amount of ca... Leggi di più

Valutata 5 stelle su 5

I purchased a 1.80m tall Star Jasmine plant from Bambookings, and it arrived in just a few days, and in beautiful condition. The stems were long and healthy. It had been packed professionally, wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been using Bamboo kings for all our landscaping projects for more years than we can remember. We are always confident that they will supply us with the best quality plants and brilliant s... Leggi di più

Valutata 5 stelle su 5

I ordered 6 x 2m Red Robin. Luke waa very patient with all my questions! When I explained about limited access for delivery, without me asking, he arranged for van instead of lorry delivery which ma... Leggi di più

4,2

Molto buono

TrustScore 4 su 5

53 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,2

Tutte le recensioni

(53)

32 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fabulous

Excellent service and quality of plants, I was offered to see and pick the plants myself, I was shown different bamboo and plants, advised upon what plants would go well together along with information on caring for the plants such as "in the summer only water in the morning when it's cool" and what plants do well in partial shade and full sunlight. I can't praise them another and have to say thank you to them, they really helped me out in a pinch!

19 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Recent plant purchases

I picked up two beautiful, healthy plants, and they’ve already brightened up my garden. You can really tell the plants are well cared for and grown with love. The staff were friendly, knowledgeable, and happy to offer advice. It’s great to support a small, independent business that puts so much heart into what they do.

25 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from this company

Purchased two Bamboo from bamboo king as my usual provider was out of stock. Bamboo arrived boxed and the root was wrapped in a plastic bag. The root had been halved in two like two semi circles so to make two parts. Basically they’re mis-selling and passing off one bamboo as two. Customer service was extremely poor - telling me I have to post this back myself and I have to wait for the returns label to be sent. Wish I had read reviews before spending £60

Sean

Update - no aggressive messages were sent, more lies from Bamboo Kings. You sent a returns label after me asking over and over. The post office refused the parcel due to the size of the box as you wouldn’t arrange pick up. EBay did step in thankfully and refunded me due to the poor condition and state of the bamboo. Avoid this company and check reviews.

Went back and screen shot every bit of communication with Bamboo Kings. Will be posting it to show there was no abusive messages.

3 aprile 2025
Non scritta su invito
Logo di Bambookings

Risposta di Bambookings

Hi Sean we are very sorry to hear this. We can see that your ordered on ebay and that when we asked you to return the items, you sent our staff very aggressive messages and refused to return the item to us. When ebay stepped in they closed the case down in our favour as unfortunately the items were not returned to us within 30 days. We always strive to provide the best possible service we can but we do not tolerate abusive behaviour towards staff.

EDIT: Hi Sean we can see that Ebay did infact step in and closed the case down with a refund but in our favour (seller protection) as the items were not returned. The box was not to big, we have returns processed like this each time and this is false information. The post office would have accepted the return. With over 12,000 positive feedback on ebay we strive to provide our customers with the best possible service we can but in this case it seems whatever we do will not satisfy the customer =(

Valutata 1 stelle su 5

Beware

Do not use there are far better companies, dishonest about the size of plants,mine were 200mm shorter ,laurel trees were supposed to be 150cm+ as advertised most were 130cm and not the best quality,
They have been sent photos but seem to struggle to read measurements on engineers staff .( I Measured from the ground including the pot)

13 febbraio 2025
Non scritta su invito
Logo di Bambookings

Risposta di Bambookings

Hi Chris, sorry to hear this. After speaking to the staff we can verify that the photos you send us the plants are around 10cm shorter but as explained we would offer a full refund and collect the pallet of plants for your free of charge and then issue a full refund. When we explained this to you, you said no you had already planted the plants and wanted to keep them. We did try to offer you a part refund but we never had a reply to message to agree. Again sorry for this mis understanding.

Valutata 5 stelle su 5

We ordered 8 Portuguese Laurels in…

We ordered 8 Portuguese Laurels in December. The delivery was quick with good customer service allowing us to have the plants delivered on a day that suited us. Unfortunately the tops were broken off 6 of the plants when they arrived and the boxes dented and crumpled in places but other than that the plants were healthy and bushy. They’ve been in the ground a couple of weeks now and are still looking healthy and bushy. The broken off tops are in water to see if they root (which will give us 6 extra plants!) and are also still looking happy and healthy. We would definitely use this supplier again and recommend them.

2 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great bamboo!

I bought two bare root phyllostachys bissettii clumps in May 24 for a trough to supply screening, and they’ve grown brilliantly. I wasn’t sure if two were enough so asked for advice and got a quick and helpful response. They were tall when they arrived, and they’ve shot up and thickened out since. And less than half the price of buying a similar size elsewhere. Highly recommended.

29 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

DO NOT BUY BAMBOO FROM THIS COMPANY

Our single stem bamboo plants were delivered well after the originally-stated shipping time and no growing instructions were included in the packaging. Despite this, I still left positive feedback on their Ebay sellers page as I was happy to get the plants. What a mistake that was.

Despite watering them three times daily in good potting compost during the hottest June on record, approx one third of the plants eventually died. Please see pictures. Asked for replacements but as it had passed the 30 day period, the owner - Luke Goodall - argued the toss, yet finally agreed to send replacements which had no tracking info and never arrived.

Shocking customer service from start to finish - all this from a company purporting to be a 'family-run firm'. Avoid at all costs or face the same misery we did. I'll look forward to your considered reply here, Mr Goodhall.

20 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Be warned about Bamboo Kings

Bought their items off eBay. Found out one particular bamboo I'd ordered was invasive and you should not plant it else you might get it over running your garden and beyond, and your neighbours or council may demand you remove every last remnant or get sued. No warning on product page. Owner got angry at my eBay feedback, called me and threatened to sue me for defamation. Go ahead, sue. And when you do, I will reply with a criminal complaint of harassment. Bye

20 aprile 2021
Non scritta su invito

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