Another excellent experience with this company during my one-month stay in Bali. The engagement process was easy. The dialogue was professional and supportive, the doctor impressive, and the results h... Leggi di più
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Was happy to come across this while traveling. Pharmacy required a prescription for my sinus infection and found this site. DR. spoke clear and very understandable English. Pharmacy followed up withi... Leggi di più
L'azienda ha risposto
I had my first appointment with BaliDoc this morning and was totally satisfied. The Doctor was skilled and knowledgeable and the process was on time and efficient. He made his diagnosis and, after pa... Leggi di più
L'azienda ha risposto
What a fabulous service! Have a dental implant soon and was feeling extremely anxious. Took to Google to see if I could get medication prescribed and stumbled across this free 20 minute appointment so... Leggi di più
L'azienda ha risposto
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Company Description Balidoc.com is Bali’s leading digital healthcare platform, founded in 2023 to provide reliable medical services for tourists, expats, and digital nomads. Our mission is simple: to make healthcare in Bali safe, accessible, and stress-free. Whether you need a doctor consultation, prescription, medical certificate, or referral to trusted local providers, Balidoc.com connects you instantly with qualified professionals. By combining modern telemedicine with the rich tradition of Balinese care, we ensure every patient receives fast, convenient, and culturally sensitive medical support. Our partnerships with Bali’s best clinics, hospitals, and pharmacies guarantee that you get quality healthcare whenever you need it. What Makes Us Unique Balidoc.com stands out as the only platform in Bali designed specifically for international visitors and long-term residents. We bring together advanced technology and local expertise to deliver accurate diagnoses, ethical care, and transparent pricing. Our values—trust, professionalism, and patient-first service—are at the heart of everything we do. With Balidoc.com, you don’t just get medical help—you gain peace of mind, knowing that high-quality healthcare is only a click away, wherever you are in Bali.
Informazioni di contatto
Stati Uniti
- balidoc.com
4,7
Eccellente
90 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Amazing service
Professional, great communication, amazing service (delivery of medicine to your hotel) - highly recommend
3 agosto 2025
Non scritta su invito
Risposta di Balidoc
Thank you so much for your recommendation! We’re happy to hear that you felt supported and that the medication delivery service made things easier during your stay. Our team always aims to provide clear communication and professional care, so it’s wonderful to know this came through in your experience.
Michael was very helpful
Michael was very helpful, and couldn't do more to assist. His words put my mind at ease and gave me the next steps of what to do. Thanks!
31 luglio 2025
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Risposta di Balidoc
Thank you for your kind words! We’re so pleased to hear that Dr. Michael was able to reassure you and guide you through the next steps. Putting our patients at ease is always a priority, and it’s wonderful to know you felt supported. We’ll be sure to share your feedback with him.
Dr Karina was super helpful and gave me…
Dr Karina was super helpful and gave me lots of explanations and useful advice. The team had medication ready for me so quickly and were so friendly and helpful.
28 luglio 2025
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Risposta di Balidoc
Thank you for sharing your experience! We’re so glad Dr. Karina was able to give you the advice and clarity you needed. It’s also great to hear our team could prepare your medication quickly and make the process smooth for you. We know how important it is to feel cared for when you’re away from home, and we’re always here if you need us again.
Dr Tri - Excellent service
Dr. Tri was very helpful and diagnosed my eye infection promptly. He also arranged for the prescription to be delivered which was a great service!
23 luglio 2025
Non scritta su invito
Risposta di Balidoc
Thank you so much for your kind words! We’re really glad Dr. Tri could help and that the prescription delivery made things easier for you. Our goal is always to make healthcare in Bali simple and stress-free, so it’s wonderful to hear that you felt supported. If you ever need us again, our team is always just a quick online booking away.
Recommend 👍🏽
I used Balidoc.com 2x now and both times I had a great experience. The doctors were very helpful, friendly and spoke perfect English. I highly recommend.
11 luglio 2025
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Risposta di Balidoc
Hi Pamela, wow, thank you so much for your truly wonderful review! It honestly makes our day to hear you've used Balidoc twice and had such a positive experience, finding our doctors so helpful and speaking great English. We absolutely loved assisting you. If you happen to know anyone else heading to Bali who might need reliable medical care, we'd be incredibly grateful if you'd pass our name along!
Amazing service
Amazing service. My child had an eye infection was able to book a consultation within few hours and dr was on time and helpful. I wish this service existed in my country. Thanks a lot.
12 luglio 2025
Non scritta su invito
Risposta di Balidoc
Dear Aure, we're so incredibly pleased we could help your child quickly with their eye infection - getting a consultation within just a few hours is exactly what we aim for! It means a lot to us that you found our service "amazing" and even wished it existed in your home country. That's a huge compliment! If you ever chat with friends or family who might need a hand with medical issues here in Bali, please do tell them about us.
Dr Karina; Highly Professional
Dr Karina Puspitasari was highly professional and thorough. I felt safe and listened to and received excellent advice. Thank you, I will use this service when I return to Bali.
1 luglio 2025
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Risposta di Balidoc
Hello Wendy, thank you so much for your fantastic review! It's wonderful to hear that Dr. Karina Puspitasari provided such professional and thorough care, and that you felt truly safe and listened to. Knowing you'll use our service again when you're back in Bali is the best feedback we could ask for! Please, if you have anyone in your circle who might need reliable medical advice or care here, don't hesitate to recommend Balidoc.
I was very happy with the treatment…
I was very happy with the treatment provided by Dr. Irvan Rizki Fitri for gastroenteritis.
16 giugno 2025
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Risposta di Balidoc
Hi Brady, thanks for taking the time to leave a review! Ensuring you receive excellent care is what we're all about. If you or anyone you know ever finds themselves needing medical assistance in Bali down the road, please keep Balidoc in mind or simply share our name!
Dr Karina went above and beyond to…
Dr Karina went above and beyond to prescribe and help source my prescription, assisting delivery with no extra fee. Dr Karina arranged for delivery of my script directly to the hotel.
Great communication - quick, professional and helpful. Thanks Dr Karina 😊
10 giugno 2025
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Risposta di Balidoc
Hi Jess,
Thank you so much for your kind andthoughtful review. We're delighted to hear that Dr. Karina was able to support you so thoroughly - from the prescription to arranging hotel delivery. She's personally seen your message and was genuinely touched by your words.
It means a lot to us that you felt well cared for. We're always here when you need us.
Warmest regards,
The BaliDoc Team
Smooth experience with Balidoc
Smooth journey through the Balidoc system. Easy to make an appointment, great video conversation with Dr Bintang who listened and to what my problem was and was enthusiastic for the approach we discussed. Prescription arrived in a good timeframe. Only issue was I had problems with the payment system but rapidly resolved by chatting (WhatsApp) with BaliDoc. Would recommend the service for its convenience, thorough assessment and attentiveness.
3 giugno 2025
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Risposta di Balidoc
Dear C.A.,
Thank you for your thoughtful feedback! We're so pleased to hear your experience was smooth and that Dr. Bintang was attentive and thorough. We appreciate you pointing out the small payment step-it's something we're actively improving. Your recommendation means a lot!
Best wishes,
The BaliDoc Team
Crystal clear explanation
Crystal clear explanation . Meeting started promptly on time . Can recommend .
2 giugno 2025
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Risposta di Balidoc
Hi Werner,
Thank you for your brief yet impactful review! We're happy everything was clear and punctual during your consultation. It's our pleasure to support travelers with quality healthcare whenever and wherever needed.
Kind regards,
The BaliDoc Team
Efficient
Efficient. No nonsense. Got my ear drop Rx in 10 minutes. $us 40 or about 700k rp. I thought the price is a high for Indonesia given that a 60m massage is 160k rp. Not bad for American pricing and the service is great so I'm happy
23 maggio 2025
Non scritta su invito
Risposta di Balidoc
Hi Nam,
We really appreciate your honest and practical review! Getting quick help-especially at fair pricing-is one of our top priorities. We're happy to know you were pleased with the efficiency and value. Thanks again for choosing us!
Best,
The BaliDoc Team
Medecin très agréable
Medecin très agréable, consultation rapide.
Attention, certaines pharmacies refusent ces prescriptions. mais j'ai pu recontacter le médecin sans souci pour avoir la bonne ordonnance et aller dans une pharmacie partenaire a Ubud.
21 maggio 2025
Non scritta su invito
Risposta di Balidoc
Hi Marie-Laure,
Thank you kindly for your review. We're glad we could assist you with your prescription and guide you to a partner pharmacy in Ubud. If you need us again, we're just one message away.
Best wishes,
The BaliDoc Team
Very convenient and user friendly.
Very convenient and user friendly.
I needed a renewal of my prescription and was unable to go to a doctors surgery.
The Online Free Consultation with a Doctor (sorry forgot his name) was very professional and spoke very good English.
Definitely will recommend to my family and friends to use when needed.
21 maggio 2025
Non scritta su invito
Risposta di Balidoc
Dear Paula,
Thank you for the lovely feedback. We're so pleased our online consultation could support you when visiting a clinic wasn't an option. The doctor who assisted you was genuinely touched by your kind words-we've passed them on, and it made his day! We're grateful for your trust and your willingness to recommend us to family and friends.
Warm regards,
The BaliDoc Team
Risposta di Balidoc
Thank you for updating your review. We're pleased that our professional approach helped ensure a positive experience in the end. At BaliDoc, we're committed to delivering reliable and respectful healthcare for all our international visitors. Your feedback means a lot and helps us continue improving.
Kind regards, Team BaliDoc
Huge upcharge on the medication
These doctors way, way, way overcharge for prescription medications. They wanted USD 300 for a 1 mg pen of Ozempic. My current doctor was unavailable, and I am leaving for a trip. The price for Ozempic on Bali Island is around 2.5 to 3 mill ($150-$190) per pen. I mentioned the correct price to the doctor, and she told me the price has increased since last week. I left the consultation without the meds and sourced it elsewhere for the normal price. I would be very careful using this service. The prices seem inflated.
12 maggio 2025
Non scritta su invito
Risposta di Balidoc
Hi Sabina,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you were disappointed — we completely understand how important clear communication and pricing are.
Our doctor mentioned that the consultation was unfortunately cut short, as you exited the session before it was finished. Because of that, there wasn’t enough time to go over all the available options — including the possibility to receive just a prescription, so you could source the medication yourself if you preferred.
Just to clarify, the USD 300 you mentioned isn’t just for the Ozempic pen. It includes the full service: medical consultation, prescription, sourcing of authentic medication, delivery to your location, and continued medical support — all designed to provide peace of mind and convenience for those managing their health while abroad.
We’re genuinely sorry to hear that our pricing wasn’t within your budget. Our team is dedicated to offering high-quality care and professional service, and our prices reflect the value and expertise we provide.
We genuinely appreciate your feedback — it helps us improve and communicate our services more clearly. If you’d like to talk more or have any further concerns, we’re always here for you. Feel free to reach out by email at support@balidoc.com or message us directly via our website.
Wishing you all the best,
The BaliDoc Team
Professional
Professional, patient, kind and extremely knowledgeable. Thank you so much.
7 maggio 2025
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Risposta di Balidoc
Hi there,
Thank you so much for the lovely feedback. We’re truly grateful for your kind words — it means a lot to know that you felt supported and well cared for. Our team is here to help with patience, kindness, and expert advice, always.
Wishing you continued good health,
The BaliDoc Team
Very efficient and professional
Very efficient and professional. Highly recommend
1 maggio 2025
Non scritta su invito
Risposta di Balidoc
Hi there,
Thank you so much for your kind words! We’re really happy to hear you found our service efficient and professional — that’s exactly what we strive for. Your recommendation means a lot to us!
Wishing you all the best,
The BaliDoc Team
Fantastic service!
Fantastic service!
Though it was too good to be true, or wasn’t legit, but so glad I used Bali doc!
I had impetigo on my face whilst in Bali and I had been to the chemist and medical centres numerous times and they couldn’t give me an antibiotic cream.
I had a free consultation with Bali doc whilst at dinner, by the time I got back to my hotel my prescription had arrived by go jek, or I also had the option to get my prescription by email and get myself.
Cost me around $120 aud in total. The prescription by email service was cheaper.
The doctor spoke perfect English and was very helpful.
I paid through PayPal and had easy communication by email.
My face feels better already.
Would 100% use again and highly recommend!
24 aprile 2025
Non scritta su invito
Risposta di Balidoc
Hi there,
Thank you so much for the amazing review — it truly made our day! We’re so happy we could help you get the right treatment quickly, especially after you'd already been through several stops without success.
The idea that you squeezed in a doctor’s visit between the main course and dessert honestly made us smile — that’s exactly what we aim for: care that’s so easy and seamless, it fits right into your day, even on holiday.
We’re glad you found the process smooth, the communication easy, and the doctor helpful. Wishing you a full recovery, and we’re always here if you ever need us again. Enjoy the rest of your time in Bali! 🌴
Warmly,
The BaliDoc Team
perfect service…
I was able to book an appointment online very quickly and easily. They asked for my medical history and personal information. After our conversation, the very friendly doctor arranged an appointment with a specialist at the hospital for further examination. I received confirmation of the appointment the next day. Everything was very professionally organized.
26 marzo 2025
Non scritta su invito
Risposta di Balidoc
Thanks so much for the great feedback. We're really glad to hear everything went smoothly and that you felt well taken care of.
Making healthcare easy and stress-free in Bali is exactly what we're here for, so it's great to know we could help. If you ever need anything else, just reach out – we're here for you.
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