Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Leggi di più
L'azienda ha risposto
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Leggi di più
L'azienda ha risposto
From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informazioni di contatto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Regno Unito
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,6
Nella media
197 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quality issue
I paid a fairly high price for the piece I bought my wife for Xmas. Sadly the chain is too fine/ delicate for her to wear. So I have had to buy a better chain for her to wear the pendant. The stone and setting are fine.
23 dicembre 2024
Risposta di Bail & Stone
Good afternoon Simon,
Thank you for taking the time to share your feedback.
We're sorry to hear that the chain wasn't suitable for your wife, although we're glad to hear that she loves the pendant and that the stone and setting met your expectations.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website, or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I received my love chain and heart…
I received my love chain and heart pendant
On time and wasn’t disappointed it’s beautiful
23 dicembre 2024
Risposta di Bail & Stone
Good afternoon Julie,
Thank you so much for your wonderful review.
Your satisfaction is our top priority, and we appreciate your kind words.
Kind regards,
Bail & Stone
Very good all round service from Vale…
Very good all round service from Vale and Stone would buy again thank you 😊
17 dicembre 2024
Risposta di Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Fast delivery
18 dicembre 2024
Risposta di Bail & Stone
Good morning Marc Ellis,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
It was delivered fast was a beautiful…
It was delivered fast was a beautiful ring nice quality were very pleased
9 dicembre 2024
Risposta di Bail & Stone
Good morning,
Thank you for your kind feedback.
We are so pleased to hear you're happy with your jewellery.
Kind regards,
Bail & Stone
£300 necklace broke after 1day of…
£300 necklace broke after 1day of wearing
26 dicembre 2024
Non scritta su invito
Risposta di Bail & Stone
Good morning Adam,
Thank you for taking the time to bring this to our attention, and I am sorry to hear about the issue with your necklace.
As the order is covered under our warranty, we can certainly arrange a replacement once the broken item is returned to us.
To arrange this, please contact our customer service team by calling 0800 97 88 111, emailing us at sales@bailandstone.com, or alternatively using our live chat service Monday to Friday from 9 am to 5 pm. One of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Went missing not heard anything from…
Went missing not heard anything from you this was supposed to be a Christmas present it is a lot of money for me to lose apparently you are investigating it
12 dicembre 2024
Risposta di Bail & Stone
Good morning Ellen,
Thank you for taking the time to share your feedback.
As per our communication, we have been awaiting the outcome of the investigation with DPD, which has now been resolved. As agreed, your order has been refunded in full.
We apologise for any inconvenience this has caused, especially given the importance of the gift. If you require any further assistance, please do not hesitate to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or alternatively, use our live chat service Monday to Friday from 9 am to 5 pm. One of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Risposta di Bail & Stone
Good morning Mr James McCrossan,
Thank you for your wonderful 5-star review.
Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Ease of ordering and prices were…
Ease of ordering and prices were competitive. Delivery was prompt and the item I bought is just as described. I bought a pendant.
2 dicembre 2024
Risposta di Bail & Stone
Good morning Ms Betty Thomson,
We’re grateful for your amazing feedback.
It's always wonderful to hear that our customers are pleased with our products and service.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning Dan,
Thank you for your amazing 5-star review.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning Keith,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Well presented in a bag and box and a…
Well presented in a bag and box and a gift voucher it was for my sisters 60 th so I’m really pleased
2 dicembre 2024
Risposta di Bail & Stone
Good morning Lynette,
Thank you for your wonderful feedback.
We're so happy to hear that your sister's 60th gift was well-received and that the presentation met your expectations.
Kind regards,
Bail & Stone
Great and very fast service.
26 novembre 2024
Risposta di Bail & Stone
Good morning Karen,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Good quality white gold earrings with a…
Good quality white gold earrings with a nuce presentation box and bag. Delivery was very good able delivered as advised. Very pleased with the purchase.
25 novembre 2024
Risposta di Bail & Stone
Good morning Diana,
Thank you for taking the time to share your wonderful feedback.
We're so glad to hear that you're happy with the quality of the earrings, as well as the presentation and delivery experience.
Kind regards,
Bail & Stone
Quality products
A quality, certificated real gem item was provided. Very happy with speed of delivery and packaging.
12 novembre 2024
Risposta di Bail & Stone
Good morning Ms Helena Oliver,
Thank you for your kind words and for sharing your positive experience.
Kind regards,
Bail & Stone
The staff went above and beyond to make…
The staff went above and beyond to make sure I was happy with my purchase. The quality of goods was very good. I would recommend Bail and Stone.
12 novembre 2024
Risposta di Bail & Stone
Good afternoon Luke,
Thank you for taking the time to share your wonderful feedback.
We're thrilled to hear that our team went above and beyond to ensure you were happy with your purchase, and that you were pleased with the quality of our jewellery.
Kind regards,
Bail & Stone
The ordering of the items was simple…
The ordering of the items was simple and quick, delivery was on time and the product exactly as described
5 novembre 2024
Risposta di Bail & Stone
Good morning Kim,
Thank you for taking the time to leave us such a fantastic review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Perfect pendant
Perfect pendant, looked just like the photo online. Beautiful packaging and arrived quickly too.
28 ottobre 2024
Risposta di Bail & Stone
Good morning,
Thank you for your kind words.
We're thrilled to hear that the pendant met your expectations and looked just as you imagined. It's also great to know you appreciated the packaging and prompt delivery.
Kind regards,
Bail & Stone
Beautifully packaged ring
Beautifully packaged ring. Package came on time as it said it would. Will defo buy from here again .
28 ottobre 2024
Risposta di Bail & Stone
Good morning Diane,
Thank you so much for your wonderful feedback.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Retirement Present
great service
lovely product -looked as description
did everything promised
8 ottobre 2024
Risposta di Bail & Stone
Good afternoon Chris,
Thank you for taking the time to leave your 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.