Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Leggi di più
L'azienda ha risposto
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Leggi di più
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From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informazioni di contatto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Regno Unito
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,6
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197 recensioni
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Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Risposta di Bail & Stone
Good morning,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Fantastic earrings
Fantastic earrings, they look awesome in my partner’s ears. The delivery and service brilliant and I could find a fault with this company at all. Thank you so much for making my partners birthday a special one.
13 febbraio 2025
Risposta di Bail & Stone
Good afternoon Stuart,
Thank you for your amazing 5-star review and for your kind words.
We’re thrilled to hear that the earrings look awesome on your partner and played a special role in making their birthday memorable.
Kind regards,
Bail & Stone
It was a great ring that had the…
It was a great ring that had the perfect images that wlloed my to decide that I did really want this ring.
7 febbraio 2025
Risposta di Bail & Stone
Good afternoon Harvey,
Thank you for taking the time to share your wonderful review.
We're glad the images helped you choose the perfect ring.
Kind regards,
Bail & Stone
No quibble return policy…
The item wasn’t suitable for my mothers 75th birthday- the item was returned without hesitation and my money is being refunded- fantastic customer service
14 febbraio 2025
Risposta di Bail & Stone
Good afternoon Mr Daniel Parry,
Thank you for taking the time to share your 5-star review.
We're glad to hear that our hassle-free returns process and customer service met your expectations.
Kind regards,
Bail & Stone
Lovely item
Well presented website showing lovely items. I bought a pretty gold necklace with heart shaped ruby pendant. Very well made, good size and quality ruby. Fair price, good communication and fast delivery. Also came in a great gift box. It was well packed and safely delivered. Thank you
10 febbraio 2025
Risposta di Bail & Stone
Good morning Ian,
Thank you for your wonderful review.
We're delighted to hear that you enjoyed your shopping experience and that the jewellery met your expectations. It’s great to know you were happy with the quality, packaging, and delivery.
Kind regards,
Bail & Stone
Silver Earrings Product received in perfect confition…
Product received in perfect confition and extremely quickly...next day delivery.All good! Thankyou
6 febbraio 2025
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your perfect 5-star review.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon David,
Thank you for taking the time to share your 5-star review,
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning Graeme,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
A bit smaller than picture would have…
A bit smaller than picture would have you think , but very well made and pretty. Super fast delivery.
29 gennaio 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your feedback.
We're so glad to hear that you were happy with the quality and fast delivery. We appreciate your comments about the size, and we'll take that into consideration for future product descriptions.
Kind regards,
Bail & Stone
Lovely Earings
I brought the earrings for my friends 60th Birthday, she said they are amazing.
22 gennaio 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We're thrilled to hear that your friend loved the earrings and that they made her 60th birthday special.
Kind regards,
Bail & Stone
Nice purchase with the store
Nice purchase with the store! Fast delivery ! Highly recommended !
15 gennaio 2025
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your amazing review.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon Mr Flynn,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Very swift service with secure…
Very swift service with secure delivery. A beautiful necklace, well packaged
20 gennaio 2025
Risposta di Bail & Stone
Good morning Christine,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that you were happy with our swift service and secure delivery, as well as the beautiful necklace and packaging.
Kind regards,
Bail & Stone
Excellent service and beautiful…
Excellent service and beautiful jewellery will definitely recommend to friends and family.
13 gennaio 2025
Risposta di Bail & Stone
Good morning,
Thank you for your kind words.
Your recommendation to friends and family is greatly appreciated.
Kind regards,
Bail & Stone
Beautiful Ruby and Diamond ring
Beautiful Ruby and Diamond ring. Easy to order. Delivered within a couple of days. Will definitely buy from you again. Thank you.
20 gennaio 2025
Risposta di Bail & Stone
Good morning Margaret,
Thank you for your wonderful 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Easy to purchase and good service
Easy to purchase and good service, quick refund so would recommend
13 gennaio 2025
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your positive feedback.
Kind regards,
Bail & Stone
Excellent product which is good value…
Excellent product which is good value for money.A gift for my daughter's birthday.
10 gennaio 2025
Risposta di Bail & Stone
Good morning Mr Carl Thornton,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
bracelet break
I had another bracelet break that was covered under the 12 month guarantee, they let me replace it with a more expensive one, I paid the difference. Speady service and very helpful.
10 gennaio 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We are delighted to hear that your bracelet replacement was handled promptly and that you are satisfied with our service.
Kind regards,
Bail & Stone
All good hsppy with the ring good…
All good hsppy with the ring good quality and speedy delivery
2 gennaio 2025
Risposta di Bail & Stone
Good afternoon Mr Richard Salmon,
Thank you for taking the time to share your amazing review.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your feedback. We’re pleased to hear you liked the earrings, though we’re sorry to hear they were smaller than expected.
To help our customers make informed decisions, we provide detailed dimensions for all our jewellery within the specifications section on the product page before checkout. We also understand that seeing jewellery in person is important, which is why we offer a 30-day money-back guarantee from the day of delivery, provided the item is unused and unworn.
If there’s anything further we can assist you with, please don’t hesitate to contact us. You can reach us by calling 0800 97 88 111 during our opening hours: 9 am-5 pm (GMT), Monday to Friday (excluding bank holidays). Alternatively, you can use our live chat service or email us at sales@bailandstone.com, and a member of our team will respond promptly.
Kind regards,
David Whitfield
Director of Customer Experience
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