Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Leggi di più
L'azienda ha risposto
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Leggi di più
L'azienda ha risposto
From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informazioni di contatto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Regno Unito
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,6
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197 recensioni
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Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Risposta di Bail & Stone
Good afternoon Zoe,
Thank you for taking the time to share your amazing 5-star review.
Kind regards,
Bail & Stone
Nice choice of rings
Nice choice of rings, good prices, fast service , quick delivery .Everything anyone could ask for in a reputable company . Very nice doing with yo .Thanks.
23 settembre 2024
Risposta di Bail & Stone
Good morning David,
Thank you for your kind words.
We’re thrilled to hear that you enjoyed our selection of rings and found our prices, service, and delivery to your satisfaction.
Kind regards,
Bail & Stone
Return and refunded
Ordered a ring , but sadly it was too big. However the return advice and subsequent refund was done very quickly.
23 settembre 2024
Risposta di Bail & Stone
Good morning Julie,
Thank you for taking the time to share your amazing feedback.
We're sorry to hear that the ring was too big, but we're glad that our return process and refund met your expectations.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
So easy
So easy, ordered online necklace smaller than expected but still really pleased with it....delivery service was great too.
12 settembre 2024
Risposta di Bail & Stone
Good afternoon,
Thank you for your amazing 5-star review. We are delighted to hear that you found shopping with us easy and that you're happy with your necklace.
It's much appreciated!
Kind regards,
Bail & Stone
Fantastic company and unrivalled after…
Fantastic company and unrivalled after sales service and guarantee.
29 agosto 2024
Risposta di Bail & Stone
Good morning,
Thank you so much for your kind words.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and were a pleasure to read.
Kind regards,
Bail & Stone
perfetion 😍
23 luglio 2024
Non scritta su invito
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your perfect feedback.
Kind regards,
Bail & Stone
Great buy very happy with purchase.
5 agosto 2024
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your amazing 5-star review.
Kind regards,
Bail & Stone
Such pretty diamond studs …
Such pretty diamond studs that I just needed to sparkle as using in my seconds. Great value too
6 agosto 2024
Risposta di Bail & Stone
Good morning Carol,
Thank you for your 5-star feedback.
We’re glad the earrings are adding sparkle to your collection.
Kind regards,
Bail & Stone
Lovely item and fast delivery
Lovely item and fast delivery
Unfortunately I needed to send the item back due to it ending up being an unwanted gift, however their customers services were very polite and efficient in handling my request for a refund.
Will defiantly consider using again for further jewellery purchases
15 luglio 2024
Risposta di Bail & Stone
Good morning Philip,
Thank you for taking the time to share your amazing feedback.
We’re glad that our customer service team was able to assist you efficiently with your return. We strive to provide the best experience possible, and your kind words are appreciated.
Kind regards,
Bail & Stone
Too much AI and no human contact
Ordered a ring before the next day delivery cut off, I've had emails confirming that it has shipped/dispatched to DPD, DPD have not received it and keep referring me back to Bail and Stone who have promised it would be sent out today. However no one is answering the phone and there has been no more information from them. Extremely disappointing and have completely messed up plans. Unless they do same day delivery for Monday I am absolutely devastated
10 agosto 2024
Non scritta su invito
Risposta di Bail & Stone
Good morning Jonny,
Thank you for bringing this to our attention, and I’m sorry to hear about the issues you’ve encountered with your order.
I have contacted you directly to obtain your order number so we can assist you further. Our customer service team is available Monday to Friday between 9 am and 5 pm, as indicated on our website. If you are trying to reach us outside of these hours, please be aware that we will be unavailable.
I apologise for any delay and the inconvenience caused. Rest assured that we will work to resolve this matter as quickly as possible.
If you wish to discuss this further or have any additional queries, please do not hesitate to contact us. You can reach us free on 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm, where one of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Wonderful helpful staff
Wonderful helpful staff, even when there was a problem they sorted it for me quickly can't thank them enough
18 luglio 2024
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We’re happy to hear that our team were able to assist you effectively and resolve your query quickly.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning Elaine,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and a pleasure to read.
Kind regards,
Bail & Stone
First time Iv used nail & stone and…
First time Iv used nail & stone and such a great service from start to end. So easy no issues at all and the jewellery I bought was an emerald & diamond engagement ring absolutely beautiful.
11 luglio 2024
Risposta di Bail & Stone
Good morning Amanda,
Thank you for taking the time to share your wonderful feedback.
We greatly appreciate your kind words; it’s a pleasure to read them.
Kind regards,
Bail & Stone
top quality
can't speak highly enough about the service and the excellent quality of the reasonable priced ring
18 luglio 2024
Risposta di Bail & Stone
Good morning Carolyn,
Thank you so much for your kind words.
We’re delighted to hear that you’re pleased with both the service and the quality of the ring. At Bail & Stone, your satisfaction is our top priority.
Kind regards,
Bail & Stone
Nice surprise my item was in a sale
Nice surprise my item was in a sale. Arrived well packaged and was informed all the way. Thank you
15 luglio 2024
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
Your kind words are greatly appreciated and a pleasure to read.
Kind regards,
Ruby & Oscar
PERFECT BIRTHDAY GIFT
I was having a problem with my computer trying to order a necklace for my wife and so rang the helpline number on the screen. The young lady was so helpful and processed my order. The necklace arrived, although late for my wife's birthday, which I was told was owing to a problem with the delivery company. Nevertheless my wife was absolutely delighted
4 luglio 2024
Risposta di Bail & Stone
Good afternoon James,
Thank you for taking the time to share your feedback.
I apologise for the delay in delivery and any inconvenience this may have caused, particularly given the importance of the occasion.
Thank you for your understanding and for choosing Bail & Stone.
Kind regards,
Bail & Stone
Absolutely your company was so very…
Absolutely your company was so very helpful, I would recommend your company to everyone.
3 luglio 2024
Risposta di Bail & Stone
Good morning David,
Thank you for taking the time to share your 5-star review.
Your kind words and recommendation of Bail & Stone are greatly appreciated.
Kind regards,
Bail & Stone
Panicked about delivery but over all…
Panicked about delivery but over all great service and happy with the ring.
1 luglio 2024
Risposta di Bail & Stone
Good morning Andrew,
Thank you for your wonderful review.
We're glad to hear that despite initial concerns about delivery, you received great service and are happy with the ring.
Kind regards,
Bail & Stone
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