I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Leggi di più
L'azienda ha risposto
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Leggi di più
L'azienda ha risposto
Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Informazioni di contatto
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Regno Unito
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Eccellente
137 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I contacted three companies
I contacted three companies. One came to see me from Watford, and brought a possible carer. Unsuitable. Another having taken great details from me on the 'phone said she would send me details of potential carers in this area saying she would take an hour. I waited a week. I contacted her again and was given the same answer. I heard nothing. Dawn from Featherbed came to see us on Thursday. She gave a very good description of her company, and its costs. Impressive. Will go back to her when we are ready.
13 giugno 2025
Non scritta su invito
Risposta di Autumna
Thank you so much for your feedback Graham. We are so pleased that you have found the care you require. Please don't hesitate to contact us again if you require any more assistance or support in the future.
A very helpful service without pressure.
5 giugno 2025
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Risposta di Autumna
Thank you for the lovely review Julie! We are so glad you had such a positive experience with us.
At point of crisis
At point of crisis, they provided 6 care home contacts. Three responded and two were suitable but elderly relative would not accept care, so did not take it any further for now.
4 maggio 2025
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Risposta di Autumna
Thank you for your review and glad we could help at a difficult time- do come back to us in future if things change!
They have tried there best to meet my…very helpful
They have tried there best to meet my requirements
1 giugno 2025
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Risposta di Autumna
Hi Brian, thank you for your feedback. We always try our best to show you the options most suited to your criteria e.g. budget, area and care needs. Please do come back to us in the future and we can always have another look for you!
We really needed help to find a home…
We really needed help to find a lovely care home for our mum, one that feels just like home. The service given was really fast and straightforward, and it made our search very easy and stress free. We would highly recommend to anyone needing help.
8 maggio 2025
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Risposta di Autumna
Hi Clare, thank you so much for your kind words and for taking the time to leave such a lovely review. We're so pleased to hear that our service helped make your search easy and stress free. It amazing to know you found a care home for your mum that feels like home. We're always here if you need any further support.
Autumna listened to my mother’s needs…
Autumna listened to my mother’s needs and provided me with a comprehensive list and when the parameters changed another list was sent. They regularly checked to make sure the places I had enquired about had got back to me. I have been able to find an excellent placement for my mother. Thank you Autumna.
24 maggio 2025
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Risposta di Autumna
Thank you for your lovely review Menzies. We are so pleased to hear that you found our services helpful and have been able to find an excellent placement for your mother. We are here for you should you need any further help in the future!
Great support l
Really quick to respond truly helpful, kept in touch and just felt supported through a really difficult time.
1 maggio 2025
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Risposta di Autumna
Hi Glen, thank you for leaving us such a lovely review- we are so pleased that you felt supported at such a difficult time. We understand that navigating care and choosing the right option for a loved one can be daunting and a difficult time, so always try to do our best to support our clients. Always here should you need us.
The team followed up and chased up Carr…
The team followed up and chased up Carr homes to respond to my request. Eventually got a respite placement which seamed impossible to begin with. Great service 👍🏻
1 maggio 2025
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Risposta di Autumna
Hi Gail,
Thank you for such a lovely review, we really appreciate the time taken to write one for us. Really pleased to hear that you found the care that was needed and always here for you should you need anything else.
Risposta di Autumna
Thank you for such lovely feedback Marian! Always here should you need any further support.
Looking for a retirement development with care and a communal swimming pool
Logical service offered relevant developments to me
3 maggio 2025
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Risposta di Autumna
Thank you so much for your lovely review. We are happy to hear that you found our service helpful. We're here if you need further assistance.
quick response
quick response, good search done. No pressure sensible help
16 aprile 2025
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Risposta di Autumna
Hi Michael, thank you for your lovely review. We are thrilled to hear that you found our service helpful. Please do not hesitate to reach out to us if you need further assistance.
helpful information and support in…
This care company give me support in finding homes in N.Ireland, around the area I live and in 20 miles radius
26 aprile 2025
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Risposta di Autumna
Hi Janet, thank you so much for your kind review. We're really glad we could support you in finding suitable homes in your area and within a 20 mile radius. If there is anything else we can help you with, please don't hesitate to reach out.
An excellent site
I found Autumna to be very useful in my search, identifying care homes in thee area within my budget and with vacancies.
1 aprile 2025
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Risposta di Autumna
Hi Andy, thank you so much for your lovely review. We are really pleased to hear you found our service helpful. Please do not hesitate to reach out to us if you require further assistance, we are always here to help.
Very helpful and easy to deal with
3 febbraio 2025
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Risposta di Autumna
Thank you very much for your kind review and we are so glad you had a great experience with us.
The staff were very nice and helpful
The staff were very nice and helpful. Professional and friendly in every way. I needed to ask questions and they listened and helped with no problem at all. Would recommend 💯%
3 aprile 2025
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Risposta di Autumna
Thank you so much for your lovely review Paul. We are so pleased that you found us helpful and friendly. Our team is always here to help you with your search.
Fantastic company
Absolutely fantastic website and after service. Any one looking for a care home should use Autumna
3 aprile 2025
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Risposta di Autumna
Thank you so much for your lovely comments Tracey and so pleased to hear your views on our service. We are here for you should you need us again in the future!
They worked well for me
They managed to get me a lot of responses from local care homes
31 marzo 2025
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Risposta di Autumna
Hi Yvonne and thank you very much for leaving us a review. We understand that choosing the right home is a very important decision and are glad that we were able to help you get in touch with local care homes.
Gold star
They found the information I needed almost immediately. Gold star.
20 marzo 2025
Non scritta su invito
Risposta di Autumna
Hi Laura, thank you for your lovely review. We're thrilled to hear you found the information you needed quickly. We appreciate the gold star :) thank you. If you need further assistance please don't hesitate to reach out to us.
Having a list of local care homes and…
Having a list of local care homes and availability prices very helpful 😀
20 marzo 2025
Non scritta su invito
Risposta di Autumna
Hi Karen, thank you so much for your review. We're really pleased to hear you found our list of local care homes and pricing helpful. Please let us know if you need further assistance. We're always here to help :)
I contacted Autumna after seeing them online
I contacted Autumna after seeing them on line when I looked up cares as I'm not happy with the ones social services have given me they responded quickly to my request for information asked all the right questions with no pressure for an answer and the reviews are good too
14 marzo 2025
Non scritta su invito
Risposta di Autumna
Thank you so much for your lovely review. We are thrilled to hear that you appreciated our quick response and pressure free approach. Please do not hesitate to reach out to us, we're always here to help.
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