Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Leggi di più
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Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a fe... Leggi di più
L'azienda ha risposto
I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and... Leggi di più
L'azienda ha risposto
Jackie at Autoserve was fantastic. She was incredibly polite and helpful with my booking. She even went the extra mile to ensure my Peugeot appointment was properly booked despite a double booking.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Informazioni di contatto
2, Saint Kenelm Court, B62 8HD, Halesowen, Regno Unito
- autoserve.co.uk
4,6
Eccellente
348 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick reply as promised by Alex…
Quick reply as promised by Alex ,Thankyou
19 giugno 2025
Non scritta su invito
Risposta di Autoserve Ltd
We’re so glad to hear you had a smooth and helpful experience. Thank you for taking the time to share it – from all of us at Autoserve.
Not good enough
Unfortunately, I had a puncture away from home which should have been covered. Despite both myself and the garage contacting the same day, approval was delayed to the following day, This meant I had to leave the car and get trains back & forth to my hometown. I was not impressed considering the monthly premium being paid! It did get approved the next day however took up around 8hrs of my time & meant plans had to be cancelled, not to mention travel costs. This is the first and last time I will be taking the maintenance package out.
14 giugno 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for getting in touch and giving us the opportunity to review your recent experience. I'm very sorry to hear about the inconvenience caused during the handling of your tyre puncture, and I’d like to provide some clarity around the timeline and offer our sincere apologies.
Our records show that you contacted us at 2:18pm to report the puncture, and we referred your case to our tyre supplier shortly afterwards. However, we did not receive the request from Kwik Fit until 4:54pm. Upon reviewing the information, we needed to clarify a detail and responded to them at 5:27pm. Unfortunately, we did not receive a reply from Kwik Fit until 11:01am the following morning, at which point we authorised the replacement immediately.
While there was no delay on our part in authorising the work once the required information was available, we fully acknowledge the frustration this situation may have caused you—particularly as it appears the delay was partly due to the timing and possible branch closure.
We are truly sorry for the inconvenience and disruption this may have caused and appreciate your patience. Please rest assured we are reviewing the communication process with our supplier to help prevent similar delays in the future.
Excellent customer service
I needed some urgent help booking an MOT and Charlotte was brilliant - friendly, helpful and professional.
16 giugno 2025
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Risposta di Autoserve Ltd
Thank you for the positive review. We're thrilled to know we could assist you and appreciate your kind words, we'll let Charlotte know. All the best, the Autoserve Team.
Always very efficient and helpful…
Always very efficient and helpful Charlotte today was very friendly and quickly sorted out my issue
16 giugno 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for your kind words. We’re so pleased to hear you had a great experience and that Charlotte was able to help. Many thanks, the Autoserve Team.
Great customer service
There was an issue with my service scheduling, and Charlotte from the operations team was fantastic in sorting it out.
13 giugno 2025
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Risposta di Autoserve Ltd
Thanks for the lovely review! We're glad Charlotte could support you and will be sure to let them know. Many thanks again – The Autoserve Team.
Excellent communication from the team
Excellent communication from the team. Dealt with my issue quickly and effectively
13 giugno 2025
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Risposta di Autoserve Ltd
Thank you for your review! It’s always great to hear when we’ve been able to help. We’ll be sure to pass on your thanks to the team. Kind regards, the Autoserve Team.
Great service
12 giugno 2025
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Risposta di Autoserve Ltd
Lovely to hear your experience was a positive one. Thanks for sharing it with us – The Autoserve Team.
Charlotte was quick and efficient in…
Charlotte was quick and efficient in responding to my queries.
9 giugno 2025
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Risposta di Autoserve Ltd
Thank you for the positive review. We're thrilled to know Charlotte could assist you and appreciate your kind words. All the best, the Autoserve Team.
I had a really smooth and helpful…
I had a really smooth and helpful experience today. Charlotte Siddle was professional, friendly, and efficient throughout — everything was clearly explained and arranged quickly. I was able to get my preferred garage and a courtesy car, which I really appreciate. Thanks again for the great service!
5 giugno 2025
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Risposta di Autoserve Ltd
It’s great to hear that Charlotte could help you. Thank you for taking the time to leave a review – we really appreciate it. Kind regards, the Autoserve Team.
Well im a woman who hates bringing the…
Well im a woman who hates bringing the car anywhere. Usually get ripped off. To my surprise it was quite the opposite very honest descent polite. Would go again, because their honesty. Thankyou lisburn shop
16 maggio 2025
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Risposta di Autoserve Ltd
We really appreciate you taking the time to leave us a review. We're so glad to hear you had a positive experience – thank you again from all of us at Autoserve.
Not impressed for cost of maintenance agreement
Find it difficult to get through to book anything
Suddenly this time could take to a tyre garage on my doorstep, previously told had to drive into Leeds.
9 maggio 2025
Non scritta su invito
Risposta di Autoserve Ltd
Hi Lynne,
We can see that you spoke with our team on 8th May 2025 regarding tyre options, and they advised you on the approved tyre network available in your area. As our network is continually growing, new options become available regularly.
We haven’t been able to locate any further calls from you on our system, so if you’re experiencing any issues with the online booking process, please don’t hesitate to give us a call. Our team will be more than happy to assist with any questions you may have and, if needed, help you get booked in for a service or MOT.
Many thanks,
The Autoserve Team
Risposta di Autoserve Ltd
Hi David, thank you for your review, we are glad that you've had a positive experience recently. If you do need any support with anything, please do give the team a call. Many thanks, Autoserve.
New vehicle
I have taken a contract out prior to receiving my new vehicle with no delivery date. Anna at Autoserve has been absolutely amazing with the service she’s provided.
Thank you
1 maggio 2025
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Risposta di Autoserve Ltd
Hi Ian, it is great to know that excellent service has begun before your vehicle is delivered. Thank you for choosing Autoserve for your vehicle maintenance.
Really easy and great service
Really easy and great service. They do everything for you and make your service go smoothly.
28 aprile 2025
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Risposta di Autoserve Ltd
Hi Josh, we work hard to provide great customer service, some like to sort it themselves but we are more than happy to help and ensure that you have a seamless service. Thank you for choosing Autoserve.
Requested my maintenance records to be…
Requested my maintenance records to be sent over and Jackie Jones followed up very quickly in sending them over. Very refreshing something being actioned so quickly and not having to wait or chase. Great service, thanks Jackie!
29 aprile 2025
Non scritta su invito
Risposta di Autoserve Ltd
Hi Liam, Great to hear that Jackie was able to supply you with what you needed so quickly. Our team work hard to provide excellent customer service. Thank you for choosing Autoserve.
Helpful and friendly service
Spoke with Jackie Jones who assisted me on booking a service as I couldn’t see the normal garage I use, she was very helpful to which I am thankful
24 aprile 2025
Non scritta su invito
Risposta di Autoserve Ltd
Hi James, it is great to hear that Jackie was able to assist you with your booking and get your vehicle booked in for its service. Thank you for choosing Autoserve.
Exceptional service
Fast, efficient and friendly service. Understood my requirements and went above and beyond to deliver.
25 aprile 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for your review, Mr Westley, it is great to hear that our customer service team went above and beyond to get your vehicle sorted. Thank you for choosing Autoserve.
Happy customer in Glasgow
Needed some tyres changed and Charlotte sorted it all out in no time. Happy customer.
18 aprile 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for your review, Andrew. Good to hear that Charlotte was able to get your tyres sorted quickly. Happy driving and thank you for choosing Autoserve.
Fleet
We started using the service for our Fleet and l must they amazing always an excellent service and amazing prices. They have a great personal touch and very friendly.
24 aprile 2025
Non scritta su invito
Risposta di Autoserve Ltd
Hi Jackie, I am so glad that our fleet team are providing a great service. We believe in making fleet management simple and understand that one package does not fit all. Our moto is Your Fleet , Your Way, this allows us to give you a really personalised service to match the need of your fleet. Thank you for choosing Autoserve Fleet Management.
Speedy Resolution
I have to say that i am a little sceptical of reviews especially with those generated by these scammers today but i can assure you that this review of mine will only be truthful . I had a puncture and was away from home mislaid my phone after sending a text to Autoserve to repair it and luckily my car was ready for its next service which the garage carried out. There was a query with the invoice and my account was showing as missing. A quick call to Autoserve and the nice people there and everything was sorted out straight away. Garage is happy and i am happy everything was as it should be so well done to all concerned, thank you.
25 aprile 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for your review, it was a pleasure to help get you sorted and get you back on the road quickly. Our team work hard to provide excellent customer service. Thank you for choosing Autoserve to maintain your vehicle.
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