Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Leggi di più
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Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Leggi di più
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Leggi di più
Overall my experience was great. Everything was fast and went smoothly. Staff were friendly, helpful and supportive. Communication was thorough and I always knew what was going on. I felt I was tr... Leggi di più
Dettagli dell'azienda
Informazioni su Athena Home Loans
Scritti dall'azienda
Informazioni di contatto
347 Kent Street, 2000, Sydney, Australia
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Eccellente
2K recensioni
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Made it so easy
Made it so easy! Straightforward and kept me informed every step of the way.
12 giugno 2023
I get you need to keep staff numbers…
I get you need to keep staff numbers down to maximise profit and make the entire process on line, but I like having more human interaction
6 giugno 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Goodbye
After 2 years as a customer I recently refinanced out of Athena
Uncompetitive in todays high interest rate economy. Athena was great when cash rates were low, they had one of the lowest rates on offer … but as the cash rate has fast risen the are struggling to remain attractive and competitive to other lenders (and I’m not comparing them to other banks honeymoon rates)
Athenas marketing is also getting old. Today most bank now offer no fees loans and will easily give existing customers the same rates as new customers
Good bye Athena
3 giugno 2023
Non scritta su invito
Risposta di Athena Home Loans
Hey Michelle,
We're sorry to see you go, especially as an Athenian for two years.
We wish we didn't have to raise our rates either. When the RBA raises the cash rate, it immediately impacts our cost of funds to the business. We try to absorb the impact for as long as possible, but our lean business model makes it challenging.
We’ve always said to look beyond the introductory rate. While there may be more competitive intro rates out there currently, we won't go behind your back. We are different; our mission is to shake things up and show Aussies that there's a better way.
Right from the start, we ditched the loyalty tax, being the first Aussie lender to do so. We believe it's totally unfair to penalise loyal customers. That's why existing customers will always receive the same rate as new customers on like-for-like variable loans. We’ve written an article about loyalty tax that you might find helpful 👉 https://www.athena.com.au/learn/hidden-tax-costs
We wish you the best with your new lender!
Cheers,
Athena Team
Much better than the others
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the process along. By old lender said 20+days but it happened much quicker once we were at settlement stage.
The app seems pretty straight forward and useful and the loan itself seems super flexible to allow extra payments etc.
24 maggio 2023
No fuss
No fuss, very smooth process, everything was handled quickly with very little back and forth. Interest rates were much more reasonable than the big 4.
30 maggio 2023
Great communication and willing to help
18 maggio 2023
No longer competitive
No longer competitive. Draw you in with low interest rates then fail to hold that position and become uncompetitive with high rates. Forcing you to pay the loyalty tax.
The response is not correct, and what all lenders say as they charge much more after drawing in customers at a low price launch.
Fact: Athena has increased its rates MORE than the rba increases.
Fact: As the rba rates went up that enables other banks to not only hold but many have increased by less than the RBA. As they are earning much much more interest in total.
23 maggio 2023
Non scritta su invito
Risposta di Athena Home Loans
Hey Luke, we want to reassure you that we absolutely don’t use sneaky tactics like rate bait to lure customers in. No scorpion home loans or loyalty tax here at Athena!
Loyalty is royalty at Athena. We are the first and one of the only Aussie lenders to ditch the loyalty tax. Our automatic rate match guarantees that our existing customers will always get the same rate as new customers on like-for-like loans. We think the loyalty tax is totally unfair and we want to see it gone.
Whenever the RBA increases the cash rate, it affects our cost of funds immediately. We try to absorb these costs for as long as is sustainably possible. We understand that times have been difficult with multiple rate rises and wish we had better news each time.
Last year in July, we did have to increase more than the RBA cash rate increase. We rely on funding markets, where there are a bunch of additional costs on top of the cash rate. Conditions in Australia and globally impact these funding costs and they’ve increased over recent months much more than the cash rate. We absorb them as much as we can but we always run super lean so in July last year we reached a point where we couldn’t absorb those additional funding costs any longer. We want to reassure you that whenever we can keep the rates or save you money, we absolutely will!
Excellent support experience
Excellent support experience. Athena were always keeping me up to date and quick to respond to any questions.
10 maggio 2023
All very smooth
All very smooth. Couple hiccups my end. Sorted quickly & easily by Peter. Kept up to date all through.
10 maggio 2023
Quick painless process
Quick painless process. I always knew what stage we were at. Excellent communication.
7 maggio 2023
Exceptional customer experience
The entire team of Athena staff I dealt with were amazing. The communication was great and they were extremely prompt in dealing with my transactions. I have never been more satisfied with a customer experience. Thank you.
4 maggio 2023
Overall great experience
Great team of helpful staff, kept us updated and provided lots of insight.
25 aprile 2023
The process was outlined well
The process was outlined well, the only reason l did not give 5 star rating there were a couple of glitches on settlement day.
23 aprile 2023
Athena were understanding of my…
Athena were understanding of my situation and easy to communicate with.
5 aprile 2023
Very easy to deal with
Very easy to deal with, keep in touch with updates, friendly and quite helpful.
5 aprile 2023
Great experience of application…
The efficiency and ease of application process was pleasantly unexpected after I have dealt with some banks which are a nightmare
5 aprile 2023
My experience transferring Mt loan to…
My experience transferring Mt loan to Athena had been great.
28 marzo 2023
Honestly brilliant
Honestly brilliant! Exactly what you advertise with no fees, best rate and all sorted soooooo quickly! Totally recommend (and I never write reviews)
23 marzo 2023
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