Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Leggi di più
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Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Leggi di più
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Leggi di più
Overall my experience was great. Everything was fast and went smoothly. Staff were friendly, helpful and supportive. Communication was thorough and I always knew what was going on. I felt I was tr... Leggi di più
Dettagli dell'azienda
Informazioni su Athena Home Loans
Scritti dall'azienda
Informazioni di contatto
347 Kent Street, 2000, Sydney, Australia
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Eccellente
2K recensioni
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Make the change!
The process from start to finish was easy and quick. The staff stay in contact through the whole process and are extremely courteous and friendly. Wish I had changed sooner!
21 marzo 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
No longer the best rates
I’m sorry, but Athena came on the scene priding itself on offering the lowest interest rates in the market. And I switched and it was great! However, I’ve found a rate a full percentage point lower, and Athena simply advises that they will not offer a comparable rate.
You were great for a few years Athena! But c’mon, everyone is looking for the lowest interest rates right now, and you should be on board to offer these if other providers are doing so. So, looks like it’s time to move again…
10 marzo 2023
Non scritta su invito
Risposta di Athena Home Loans
Hey there! We’d hate to see you go.
We don’t rate match as we offer our best rates upfront to all our customers, existing and new. As we’ve mentioned before, to determine which lender will be on your side in the long run, it’s important to look beyond the intro rate.
Yes, there are more competitive rates being advertised right now. And that’s because, elsewhere, that shiny new customer rate you join on doesn't last long. It quickly loses its shine as the lender passes on higher rate hikes to you once you're an existing customer, in order to reserve lower rates just for new customers. It’s a super common tactic to get new customers in the door and over time (sometimes as short as 3-6 months) they’ll creep up your rate as they think it’s unlikely you’ll go through the hassle of switching again, or even worse will be trapped with them because you’re not actually able to refinance.
From the very start, we ditched the loyalty tax (and we’re the first Aussie lender to do so!), because we believe it’s totally unfair to penalise your loyal customers. As an Athenian, you would know that existing customers will always get the same rate as new customers on like-for-like variable loans.
We intentionally built a home loan with features that help you pay down your home loan faster. This include AcceleRATES, the more you pay down the more we’ll lower your rate automatically. And we charge ZERO fees, we don’t believe in charging fees for simply being a customer.
Make sure when you’re comparing lenders in the market, you look at which lender will have your back in the long run (not just the start!).
If you’d like to chat to our Loan Experts about how our products compare to other lenders in the market, give us a buzz on 13 35 35.
Should have done this years ago!
The application process has been extremely smooth, including the loading of documents, ongoing updates & communications via the online portal, SMS messages and calls, and finally, the timely settlement process.
I have already recommended Athena to everyone at work who's interested in moving away from a big bank :)
6 marzo 2023
They are awesome
2 marzo 2023
Superfast process without any paperwork
26 febbraio 2023
Rates still higher than most lenders
Hi Athena,
Just enquiring if your interest rates will be slashed any time soon. On todays interest rate Feb 23 it says 5.24% for variable. All four major banks plus many more lenders online all have rates in the mid to late 4% for variable home loans.
If your lender is able to advise if they will be competitive in offering a fair go with Australian customers and their home loans to pay them off quicker would be great to see.
Update Sep 2024. I'm glad I left back in October 2022. I have saved over 3000 dollars in interest Athena would of charged me in that time. They would of charged me loyalty tax for staying with them. Instead going with Qudos Bank my home loan late is 5.84 variable today compared to Athena's 6.39 or higher depending on what rate tier your on. Would highly recommend swapping away from lenders that don't look after customers best interest.
21 febbraio 2023
Non scritta su invito
Risposta di Athena Home Loans
Hey Ryan,
So sorry for the late reply.
We give our best rates upfront to all our customers and never raise rates unnecessarily. But we’ve always said to look beyond the intro rate to determine which lender won’t go behind your back. We launched with a mission to shake things up by giving Aussies a fair go and actually helping them pay down their home loan quicker.
From the very start, we ditched the loyalty tax because we believe it’s totally unfair to penalise your loyal customers. That’s why with our automatic rate match, existing customers will always get the same rate as new customers on like-for-like variable loans. It’s common practice for lenders to lure you in with shiny low rate, and then once you’re through the door (sometimes in as little as 3-6 months 🤯), they’ll sneakily creep your rate up well beyond what you joined on – and more importantly, way higher than what they’re offering to new customers. Unlike big banks, we’re not in the business of screwing you over.
We intentionally built a home loan with features that help you pay down your home loan faster. This include AcceleRATES, the more you pay down the more we’ll lower your rate automatically. And we charge ZERO fees, we don’t believe in charging fees for simply being a customer.
Make sure when you’re comparing lenders in the market, you look at which lender will have your back in the long run (not just the start!).
If you’d like to chat to our Loan Experts about how our products compare to other lenders in the market, give us a buzz on 13 35 35.
Very happy I chose Athena
Before choosing an investor loan I did a lot of research to find the best loan and I found Athena had amongst the lowest interest rate and definitely the best features and low/no fees which sealed the deal for me. Customer service was also really friendly, professional and proactive, which made the whole experience much easier.
19 febbraio 2023
Very easy to deal with and no big…
Very easy to deal with and no big complications. Easy to follow steps and a much more pleasant experience than previous banking firm . Great experience Athena
12 febbraio 2023
So simple and easy to switch
The process of transferring from my exisiting bank loan to Athena was an absolute breeze. I could complete most of it through an app or online. If I had any trouble with anything the team at Athena made it easy to contact them and your call would be returned very shortly after. I would definately recommend Athena home loans.
2 febbraio 2023
Athena’s customer service is excellent
Athena’s customer service is excellent. No/minimal wait times to talk to knowledgeable and professional staff has made everything easier.
30 gennaio 2023
Non scritta su invito
Android app unavailable...??
Android app is "not available for any of your devices" and logging in seems to require 1 - 3 SMS PIN codes (depending on the day), but otherwise great to deal with.
31 gennaio 2023
Risposta di Athena Home Loans
Hey Henry! Thanks for your feedback. One of our Loan Experts will give you a buzz to see what happened here. Our app isn’t supported on Android 9 or below. We need SMS verification when logging in as well as making a payment for security purposes.
Everything disclosed upfront- no hidden…
Everything disclosed upfront- no hidden conditions
30 gennaio 2023
Great Experience
Great experience from start to finish. Communication was fantastic and l was also kept up to date on everything.
I would highly recommend Athena.
12 gennaio 2023
Your follow up
Your follow up, the ease with the transition from St George to you, you make a person feel important not just a number, I will recommend Athena to anyone I come across looking to refinance or for a home loan.
9 gennaio 2023
Awesome - highly recommend Athena
Great customer service, transparent and overall an easy process. Everyone I spoke with clearly knew their stuff and everything was streamlined and most actions were done within the day. Shout out to Matt, Chris, Peter and Leah - legends.
3 gennaio 2023
Quick and easy
With my old rate at 7% I thought it was time for a change and to get a better lower rate and Athena Homeloans was the provider we chose to go with . The process was easy and able to do online they where very helpful at every stage of the application and we are finally able to save money and pay down our home loan faster than what we previously thought.
I highly recommend them as they give you more options as to how you manage your home loan.
9 gennaio 2023
Excellent
They made it easy and always had time to assist even over the simplest of issues.
8 dicembre 2022
Good service and great experience
28 dicembre 2022
Everything was very good and Athena did…
Everything was very good and Athena did take care of everything, I just struggled a little bit putting all the required docs together, I wonder if an agent on the ground would have made that part a bit easier and I might have got all the docs submitted quicker. In the end it was a very good process and everything happened exactly how Athena said it would and no drama.
6 dicembre 2022
Risposta di Athena Home Loans
Hey Nicholas, welcome to Athena! We can’t wait for you to love us and leave us 🙌 Our local Loan Experts are always available by phone, text or email if you need any help in the future. We want our application process to be as easy and simple as possible so appreciate your feedback.
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