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Valutata 5 stelle su 5

I’m really happy with my order. The shipping was fast and the cardigan arrived in perfect condition. The quality feels really good and it looks just like I expected. I ordered an XL and it fits... Leggi di più

Valutata 4 stelle su 5

bought a few polo t-shirts for holiday to marbella very good material and didn't feel cheap. come exactly how described. very fast and reliable delivery will definitely be buying from here again for... Leggi di più

Valutata 1 stelle su 5

Less than negative review. Ordered a jacket for a wedding last month. Wedding occurred this past weekend. Jacket apparently on a plane from China for past weekend!! Never informed that it would take... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really impressed with Atelier Oliver. They have a great selection of clothing, with a nice mix of smart and casual styles. The designs look modern and well put together, and the products have a reall... Leggi di più

L'azienda ha risposto

3,3

Nella media

TrustScore 3.5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,3

Tutte le recensioni

(59)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Do NOT buy from this website

Do NOT buy from this website! The pictures and description of the dress I ordered did not match the item I received at all. I received a cheap, shapeless, pajama-looking dress. The pretty embroidery and lace details that I was excited about were simply printed on the dress. It was hideous.

The company was good to respond to my emails, but expected me to pay for return shipping ($40-$50) for an item that they never should have sold in the first place. I am so angry at myself for not looking into this company more before making a purchase. Learn from my mistake and DO NOT BUY from this company.

29 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Nancy,

We’re sorry the dress did not match the photos and description, particularly the printed details in place of the embroidery and lace you expected. We understand your frustration about the return shipping cost. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Luxury branding, fast-fashion product

Atelier Oliver presents itself as a high-end, carefully made brand. The website is polished, the photography is beautiful, and the prices match that image. What actually arrives does not.

My order took 3weeks to show up because it ships from China, which isn't made clear up front for a brand positioning itself this way. When it finally arrived, the quality was a real letdown. Thin fabric, careless construction, and a fit that was off on every single piece. Nothing matched the sizing or the photos.

The easiest way to describe it is Temu with better marketing. The difference is that Temu charges Temu prices. Atelier Oliver charges boutique prices for the same caliber of product.

I would not recommend ordering from them. If you're considering it, save your money and your time.

21 settembre 2026
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Risposta di Atelieroliver

Dear Carlos,

We’re sorry the delivery time, fabric, construction and fit fell short of your expectations. We understand your disappointment when the products did not match the photos or the impression you had of the brand. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Bought the Adam Stand Collar Jacket

Bought the Adam Stand Collar Jacket , arrived fast and the quality is well worth the price. Will definitely shop here again as its nearly winter so i need some good quality cheap jackets

28 settembre 2026
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Risposta di Atelieroliver

Dear Theo,

Thank you for your review. We’re pleased the Adam Stand Collar Jacket arrived quickly and that you feel it offers good value.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

I bought 2 large sweaters and they fit…

I bought 2 medium sweaters and they fit perfectly. Great customer service and price. Definetly reccomend 👍

28 settembre 2026
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Risposta di Atelieroliver

Dear Drummond,

Thank you for your feedback. We’re glad both sweaters fit well and that you were pleased with the price and customer service.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Amazing service

Amazing service and very quick delivery with and fits amazing definitely reccomend

28 settembre 2026
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Risposta di Atelieroliver

Dear Harvey,

Thank you for sharing your experience. We’re pleased you’re happy with the service, delivery and fit, and appreciate your recommendation.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Great store

Great store, super easy to order and support was always there when I needed it. Would highly recommend

27 settembre 2026
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Risposta di Atelieroliver

Dear Jamie,

Thank you for your review. We’re glad ordering was straightforward and that support was helpful when you needed it.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Brilliant service

Brilliant service

28 settembre 2026
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Risposta di Atelieroliver

Dear Harvey,

Thank you for your feedback. We appreciate you taking the time to share your positive experience with our service.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Legit website

Legit website, i love this web site and i know the owners they Are legit and sell legit products

28 settembre 2026
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Risposta di Atelieroliver

Dear Nilias,

Thank you for sharing your feedback. We appreciate your support and are glad you’ve had a positive experience with the website.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Loved the clothes

Loved the clothes, arrived on time and a really good fit!!

26 settembre 2026
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Risposta di Atelieroliver

Dear James,

Thank you for your review. We’re pleased the clothes fit well and arrived on time.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

I would give this store negative 10 of…

I would give this store negative 10 of possible. I have a problem with my order and cannot get help or a refund. I ordered a dress for my sisters wedding on this website and I have tried to call the number several time which is a UK number that goes straight to voicemail. I left messages. I have emailed and can’t get a response. I wanted to cancel the order as it is being sent to the wrong address in another state! I started emailing and calling as soon as I placed the order and realized shop had my old address. They shipped the item anyway from China and I am now out $60 without a dress for the wedding and will have to buy another. I will never receive this item and I just want my money back! Order AO6803!

24 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Cindy,

We’re sorry you couldn’t get timely help after discovering the incorrect delivery address, and that this left you without the dress for your sister’s wedding. Please email support@atelieroliver.com with ‘Trustpilot Review’ as the subject and refer to the order number you provided so our support team can review the address issue, your cancellation request and the correspondence with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 4 stelle su 5

Bought a couple pairs of shorts for a…

Bought a couple pairs of shorts for a short trip. Needed them by a certain date and i communicated that to the customer support and they made sure my order was fulfilled asap. Super impressed. Will come back for my next haul

22 settembre 2026
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Risposta di Atelieroliver

Dear Callum,

Thank you for sharing your experience. We’re glad the support team helped with your delivery deadline and that you were pleased with the shorts.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

slow shipping, but I liked the item

I recently just bought the austin v-neck t-shirt, and I actaully really liked the quality. I thought it was going to be a super low quality piece of clothing, but it surprised me. Only thing I really didn't like was the shipping, it took like 3 days longer than stated, but perhaps I got unlucky.

24 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Alex,

Thank you for your feedback. We’re glad you like the Austin V-neck t-shirt’s quality. We’re sorry delivery took longer than the stated timeframe and appreciate your patience.

Kind regards,
Atelier Oliver Customer Support

Valutata 4 stelle su 5

Really nice clothing

Really nice clothing, good delivery time.

23 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Seth,

Thank you for your review. We’re pleased you liked the clothing and were happy with the delivery time.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Buyer beware

Updated: Misleading website, unhelpful support, and returns cost me $92

I ordered a suit and a pair of shoes, and what arrived looked nothing like the photos on the website. The quality was poor, and the gap between what's advertised and what's delivered was so big that, in my opinion, it feels like a bait-and-switch.

I emailed support with photos of what I received. They didn't address the quality at all. They just offered 15% off if I kept the items, or a full refund if I sent them back. I returned everything a week ago, and shipping cost me $92. The refund I'm expecting is only a little more than what I paid to ship it all back, so I'm left with almost nothing to show for the whole experience.

Overall, I found their website misleading compared with what I actually received, and I feel completely taken advantage of. I won't be ordering from them again, and I'd encourage others to think carefully before buying.

26 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Lamar,

We’re sorry the suit and shoes did not match the website photos or the quality you expected. We understand why that left you disappointed. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Terrible quality product.

I ordered a sweater and when it came it was so huge, probably an xxl when I ordered large but it was snug over the hips and the sleeves were inches too long. It also didn’t have any tags inside, not for the size nor the fabric content. And the material was almost like plastic. Terrible quality. Their website says you can return items to Australia for $5-10, but when I wanted to return the sweater, they said it should be returned to China for $40-50. No one should buy from this company.

3 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Cjwalker,

We’re sorry the sweater’s fit, sleeve length, material and missing labels caused concern. We also understand your frustration about the difference between the return information you read and the instructions you received. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

This company doesn't allow you to return your purchase

This company doesn't allow you to return merchandise and get a full refund. To get a full refund you would have to ship merchandise to China and pay $40 to $50 dollars in shipping which may be more than the cost of the item itself. They might let you keep it and give you a 15% refund but you're stuck with a useless piece of merchandise and you lost money too. It took 4 emails to finally get a response and they were requesting pictures of the item which made no sense. Horrible experience! Don't buy from this company! Not worth the headache or loss of money.

18 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Mari,

We’re sorry it took repeated emails to get a response and that the return costs and options left you unhappy. We understand why this was a frustrating experience. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

I ordered $70 shoes and they shipped…

I ordered $70 shoes and they shipped two sizes too small. The quality is also terrible super cheap. I asked for refund they indicated it would cost $50. NOTE THEY ARE IN CHINA not london or australia. DO NOT BUY FROM THEM. fast fashion all the way.

28 agosto 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Joe,

We’re sorry the shoes were too small and the quality did not meet your expectations. We understand your concerns about the cost and location of the return. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

bought some linen pants and a shirt

bought some linen pants and a shirt - quality was OK and probably about right for how much I paid, shipping took maybe 10 days? A tad longer, not sure, overall happy wiht my experience

10 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear arch,

Thank you for your feedback on the linen pants and shirt. We’re glad you were happy overall with the value, and appreciate your comments about the delivery time.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Please don't waste your money as I did

Ordered clothes for a special family gathering. Quality was poor / had fake pants pockets, was not made of Linen and did not fit according to their guidelines. I contacted them about a return and was told I had to ship to their warehouse in China and that it would cost me between $30 and $40 to ship, and a refund would only be issued after they confirmed receipt there and that there was no damage to the clothes. Then, instead of that, they responded that I could have 20% off my next order, as if I would ever buy from them again

27 agosto 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Phillippi,

We’re sorry the clothing’s material, pockets and fit did not meet your expectations for your family gathering. We also understand why the return costs and suggested discount were disappointing. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.

Kind regards,
Atelier Oliver Customer Support

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