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Valutata 5 stelle su 5

I’m really happy with my order. The shipping was fast and the cardigan arrived in perfect condition. The quality feels really good and it looks just like I expected. I ordered an XL and it fits... Leggi di più

Valutata 4 stelle su 5

bought a few polo t-shirts for holiday to marbella very good material and didn't feel cheap. come exactly how described. very fast and reliable delivery will definitely be buying from here again for... Leggi di più

Valutata 1 stelle su 5

Less than negative review. Ordered a jacket for a wedding last month. Wedding occurred this past weekend. Jacket apparently on a plane from China for past weekend!! Never informed that it would take... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really impressed with Atelier Oliver. They have a great selection of clothing, with a nice mix of smart and casual styles. The designs look modern and well put together, and the products have a reall... Leggi di più

L'azienda ha risposto

3,3

Nella media

TrustScore 3.5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(59)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

They make returns extremely difficult!!

They make returns extremely difficult! The return policy in their web site states that shipping costs should be $5 - $10 AUD and calls out the return ship to address as in Australia. This is on the USA web site where all product costs are listed in USD. I have been going back and forth with customer survice trying to make a return. They finally conceeded that I could return the product but gave an incomplete address in China for the ship to address and stated that the cost to return was going to be approximately $40-$50 "as stated on their website". Their web site says nothing about China and nothing about $40-$50. The address that they sent in China is not even usable becuase it is incomplete!

4 ottobre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Kathleen,

We’re sorry the return instructions and website information were inconsistent, and that the address you received appeared incomplete. We understand the frustration caused by the quoted shipping costs and the back-and-forth correspondence. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Good sweater

Ordered a knit sweater half zip, really comfy and its got a nice feel to it. I usually size up by 1 when ordering but i decided to follow the size guide and it fit me just right.

28 settembre 2026
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Risposta di Atelieroliver

Dear Benjamin,

Thank you for your review. We’re pleased the half-zip sweater feels comfortable and that the size guide helped you find a good fit.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Terrible item and terrible returns

The fabric used is polyester / synthetic. If you want to return an item for a full refund, the customer service is SLOW to respond AND you have to pay to ship the item to China (~$40-$50) AND there is still no guarantee that it will arrive so you can receive a full refund. I do not recommend from this company.

27 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear blyball,

We’re sorry the fabric and return process disappointed you. We understand your concerns about slow responses, international return shipping costs and uncertainty about the refund process. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 4 stelle su 5

Actually very good quality and…

Actually very good quality and material, my son loves it. Took like 1-2 days more then expected but otherwise im happy. :)

3 ottobre 2026
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Risposta di Atelieroliver

Dear Fille,

Thank you for sharing your feedback. We’re glad your son likes the quality and material. We’re sorry delivery was a little later than expected and appreciate your patience.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Do not order from this company!!!

I am absolutely appalled at the jacket that was sent to me. I measured my son and went by their measurements and even had a seamstress check them. The jacket won't even fit me and I am a very small-framed person. The quality was pathetic, paper thin material and low quality fabric. I will never again buy from them and suggest no one does. Also took 2 months to get here. Now I have to last minute find a decent coat. They are absolutely ripping people off and a scam. Jacket looks nothing like the photo!!

3 ottobre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Amy,

We’re sorry the jacket’s measurements, fabric and appearance did not match your expectations, and that the long delivery time left you having to find another coat at short notice. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Great selection and quality clothing

Really impressed with Atelier Oliver. They have a great selection of clothing, with a nice mix of smart and casual styles. The designs look modern and well put together, and the products have a really good overall look and feel. Definitely a store I’d shop with again.

1 ottobre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear rabbid,

Thank you for your feedback. We’re pleased you like the selection, designs and overall quality, and appreciate you considering us again.

Kind regards,
Atelier Oliver Customer Support

Valutata 4 stelle su 5

The lining is soft and they are…

The lining is soft and they are properly warm. Took a couple of days to break in but I didn’t get any blisters after that which is rare for me.

14 agosto 2026
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Risposta di Atelieroliver

Dear June,

Thank you for your review. We’re glad the lining feels soft and warm and that the footwear became comfortable after the initial break-in period.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

I had purchased the fleece jacket and…

I had purchased the fleece jacket and is great for coming into these cold mornings. I wear it going into work and it’s warm and cosy, would highly recommend

2 ottobre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Daniel,

Thank you for sharing your experience. We’re pleased the fleece jacket is keeping you warm on cold mornings, and appreciate your recommendation.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Just purchased one of the knitwear…

Just purchased one of the knitwear quarter zips absolutely fantastic quality and super comfortable

2 ottobre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Hayden,

Thank you for your review. We’re pleased the quarter-zip knitwear feels comfortable and that you’re happy with the quality.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

The best cloathes to look fancy.

The best cloathes to look fancy.
Hi ordered a some cloathes a couple of weeks ago. First of all the quality was really, really good. Like for this price it felt like a steal. I ordered the cloathes for my Italy trip and I got a lot of compliments on it so I can only recommend it. Yes I know like I read it earlier shipping can take some time but keep in mind that you aren't ordering from nike or something like that. But for a small brand I had 10/10 experience.
I will definetely order winter cloathes in the future.

10 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Balint,

Thank you for sharing your experience. We’re glad the clothing worked well for your Italy trip and that you liked the quality. We appreciate your feedback on delivery and your plans to shop with us again.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

I purchased a jacket advertised as…

I purchased a jacket advertised as suede. The jacket did not even resemble what was advertised and the label indicated it was 95% polyester. I refused to pay the $50 return shipping to their international returns center after several email exchanges with customer service and filed a case with my credit card. I was refunded by my credit card provider. The world is aware of this company.

17 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Robin,

We’re sorry the jacket’s material and appearance did not match the suede description you expected, and that the return costs caused further frustration. Thank you for explaining that your card provider has refunded you. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

If I could give zero stars I would

If I could give zero stars I would. Before ordering a dress, I specifically checked the refund policy. It stated that the cost of a return would be absorbed by the buyer and would typically cost between five and $10 Australian. This equates to seven dollars US approximately.

When I received the item 3 weeks after ordering, not only was the product not as pictured, but the quality was extremely poor, thin and not even the same length as indicated in the picture. The dress was supposed to be maxi length or to the floor, and it ended up being more of a tunic.

I have now corresponded with the returns department on several occasions and they are now asking me to send my return to a Chinese address and it will cost me almost equivalent to what the the dress cost me originally

I would definitely not recommend this brand to anyone. They are misrepresented on the website as to what the refund policy and the quality is extremely poor.

30 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Melinda,

We’re sorry the dress’s quality, length and appearance did not match the photos, and that the quoted return costs differed from what you understood from the website. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

The suit was cheap crap and did not…

The suit was cheap crap and did not fit, even though their size guide was used. Free returns do not include the $50 or more for return shipment. Do not buy from them.

19 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Teemer,

We’re sorry the suit did not fit despite using the size guide, and that its quality and the return shipping costs left you disappointed. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Kept Me Warm On The Commute This Week

The hooded jacket does the job on chilly mornings, the zip is smooth and the hood is decent. That is the main thing I wanted from the hooded jacket, and so far it has done it without creating any extra fuss.

17 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Miller,

Thank you for your review. We’re glad the hooded jacket is keeping you warm on your commute and that you’re happy with the zip and hood.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

I wish I could give this company zero…

I wish I could give this company zero stars. This is a bait and switch scam. They post high quality photos of clothing and shoes. I bought 2 shoes and 2 jackets and it was the poorest quality I’ve ever seen. I emailed them to return and get a refund and they sent me back an invalid address which was listed on Google as an a scam address by the Better Business Bureau. DO NOT SHOP HERE!! THIS IS A VERY DECEPTIVE BUSINESS AND THEY SHOULD BE SHUT DOWN.

25 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Charlotte,

We’re sorry the shoes and jackets did not meet your expectations and that you were concerned about the return address provided. We understand the frustration of trying to resolve this through repeated emails. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Do NOT trust this company or the…

Do NOT trust this company or the suspiciously generic positive reviews on this platform—they read like fabricated fluff to drown out legitimate customer complaints. My experience with Atelier Oliver was a textbook bait-and-switch operation.
I ordered an "Astrid merino wool brown turtleneck sweater" (Order #AO5181). What arrived was an absolute joke: a cheap, synthetic, maroon garment that looks like bad fast fashion. To make matters worse, the item lacked ALL mandatory textile labels—there was no material composition tag, no country of origin tag, and not even a size label. Selling unlabeled synthetic garments advertised as merino wool violates federal textile labeling laws (15 U.S.C. § 70) and basic state consumer protection acts.
When I formally demanded a prepaid return label and a full refund for non-conforming goods under Virginia UCC law, their "Customer Service" attempted to drag me into a passive-aggressive stalling loop, demanding I act as their quality assurance inspector by taking pictures of the unlabeled rag before they would even consider a return.
I refused to engage in their bad-faith runaround and have already initiated a dispute/chargeback with my credit card issuer for seller fraud, as well as submitting reports to the Federal Trade Commission (FTC) and the Office of the Virginia Attorney General.
Save your money, time, and sanity. Atelier Oliver sends cheap knockoffs that do not match their listings and relies on stalling tactics to keep your cash. Avoid at all costs.

28 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Siarhei,

We’re sorry the sweater’s material, colour and missing labels did not match your expectations, and that the support process added to your frustration. We understand you have initiated a card dispute and raised your concerns with the relevant authorities. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

nice overshirt

I tried the overshirt on a normal workday, and it felt nice to wear from the start, it also kept its shape well and didn't need much adjusting.

14 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Nora,

Thank you for your feedback. We’re pleased the overshirt felt comfortable from the start and kept its shape well during your workday.

Kind regards,
Atelier Oliver Customer Support

Valutata 1 stelle su 5

Do NOT buy from this store!!!

Do not buy from this store. The quality of the clothing is terrible and customer support is appalling. Do not believe any of the 5 star reviews on here. They are lying.

29 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear NWB Ovie,

We’re sorry the clothing quality and customer support disappointed you. We appreciate you sharing your concerns. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and any remaining questions with you.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

Bought one large sweater which turned…

Bought one large sweater which turned out to fit perfectly with very good quality, will definitely order something again.

28 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Marcin,

Thank you for your review. We’re glad the sweater fits well and that you’re pleased with its quality.

Kind regards,
Atelier Oliver Customer Support

Valutata 5 stelle su 5

i bought 2 large sweaters great …

i bought 2 large sweaters great quality and very comfortable great price great custtomer service i really really recommend

3 settembre 2026
Non scritta su invito
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Risposta di Atelieroliver

Dear Leighton,

Thank you for your feedback. We’re pleased you’re happy with the sweaters’ comfort, quality and price, as well as the service you received.

Kind regards,
Atelier Oliver Customer Support

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