I ordered a small bunch of artificial flowers in January, but hadn't received them last month, so I went to my PayPal account to report them as undelivered. The first step in making a claim was to con... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have sent several emails to the company per their website since I need the flowers by a certain date. No response. I am extremely disappointed.
I ordered in November and they said it would arrive by February then stopped replying to my messages, I messaged every week from February to March. I had to go through PayPal for a refund. NOVEMBER. T... Leggi di più
Order placed for very large floral installation for Cincinnati MayFestival 150th Anniversary concerts. Floral was beautiful and custom, the team was able to fill this Order and ship via air to LAX.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Too real to be real.
Informazioni di contatto
Estonia
- artificialmerch.com
1,6
Pessimo
172 recensioni
Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
These flowers exceeded my expectations
These flowers exceeded my expectations! They blooms are huge, the color is perfect and they are so life like! They will be perfect for my wedding. So happy!
7 agosto 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We're thrilled to hear that the flowers exceeded your expectations and that you're happy with them. Hope they add a touch of beauty to your wedding day. Thank you for choosing us! We look forward to serving you again in the future.
Never delivered!!
Never delivered!!! DO NOT USE THIS WEBSITE. YOU WILL NOT GET YOUR MERCHANDISE IN TIME OR EVER. I made an order in June and as per their order page, I was to receive it in 6 to 12 days. This order is for a wedding and I MUST have it. While tracking it, it seemed it would arrive on time but much past the 6-12 days. Well, the tracking info is also untrue. Will have to order or purchase from a reliable source to get the merchandise that I need.
22 giugno 2023
Non scritta su invito
Risposta di artificialmerch.com
We apologize for any inconvenience caused by the delay in the delivery of your order. We have investigated your order and it appears that there may have been a delay during the shipping process. Our customer service team will contact you shortly and will assist you in resolving this issue. We understand the urgency, especially for a wedding, and we assure you that we are taking all the necessary steps to ensure that your order is delivered to you as soon as possible.
Perfect! Just what I was looking for
Ordered a white cascading bouquet & tossing bouquet for my best friend’s wedding. She cried when she saw her bouquet. For fake flowers they look very realistic & just beautiful. Took 10 days to arrive, you do need to fluff the flowers a bit on arrival but super easy to do with the care card they included. Price is a hell of a deal so I don’t mind the wait time. Will order from them again. Thank you again!
30 giugno 2023
Non scritta su invito
Risposta di artificialmerch.com
Thanks for your feedback! We're thrilled to hear that she loved the bouquet and that the fake flowers look realistic and beautiful. We're glad that the fluffing process was easy with the care card we provided. We appreciate your patience and understanding, and we look forward to serving you again.
Easy customer service
Easy customer service. My products arrived in a timely manor & the quality was great
Very happy with my experience and would purchase from them again
15 giugno 2023
Non scritta su invito
Risposta di artificialmerch.com
Great to hear that you're satisfied with your purchase! We appreciate your feedback and look forward to serving you again in the future.
GREAT QUALITY MERCHANDISE - GREAT CUSTOMER SERVICE
This is an update on a previous one-star review that I left on 05/19/23 and have since deleted. At the time I was very disappointed with the ship time as I ordered per their quoted timeframe and the response I rec'd from their Cust Serv Team when I questioned the delay. Upon leaving the review AM reached out and explained what caused the delay and apologized several times and they even applied an additional discount for the issue. I finally did receive the merchandise a couple days before I actually needed and was extremely pleased with the quality of each item - all very lifelike. I will certainly be ordering from them again and recommend others do as well keeping in mind shipping from China and allowing extra time to receive. Five Stars to the AM Customer Service Team!!
19 maggio 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your updated review. We apologize for any inconvenience caused by the delay in shipping your order. Thank you for your kind words about our product and customer service. We're thrilled to hear that you were pleased with the quality of the items received. We appreciate your recommendation and look forward to serving you again in the future.
realistic looking
I'm well pleased with the items I received. mixed in with real flowers, the greenery and lavendar blend in naturally.
5 giugno 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We are delighted to hear that you are pleased with the items you received. We appreciate your support and hope to serve you again in the future.
I am very happy with my cemetery floral…
I am very happy with my cemetery floral bouquets! Very vibrant, size is just as you see, it took almost 3 weeks to get to Michigan, but I am very pleased with every one of them, thank you,
12 giugno 2023
Non scritta su invito
Risposta di artificialmerch.com
We're thrilled to hear that you're delighted with your cemetery floral bouquets! We apologize for the longer shipping time to Michigan. Nonetheless, we're glad they arrived safely and that you're pleased with each bouquet. Thank you for your kind words and support!
I love these better then real
16 maggio 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products.
My "Go to" place every time!
Got exactly what I needed very promptly! The products are not only beautiful but priced very well. Artificialmerch is definitely my "go to" place for all my floral craft needs. Highly recommend!
25 maggio 2023
Non scritta su invito
Risposta di artificialmerch.com
We're thrilled to have met your needs promptly! It's wonderful to hear that you found our products beautiful and reasonably priced. We're honored to be your go-to place for all your floral craft needs. Thank you for your high recommendation! We look forward to serving you again in the future.
flowers are always beautiful and…
flowers are always beautiful and realistic!
13 maggio 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products.
Most of the items were well made quality was very good. It would be helpful it a tape measure was used in the photos.
Most of the items were well made. As a floral designer before disability I know and like the better quality florals. I loved the calla lillies, the peony bush was fine but it had some hydrangeas in it. The yellow Lilly bush was very pretty. I loved the quality of the delphium, and the stem of sister's drapes like it was still hanging from the tree it grew on. Overall much better quality than temu florals.I wish the shipping were a little faster.
1 maggio 2023
Non scritta su invito
Risposta di artificialmerch.com
We appreciate your feedback and are glad to hear that most of the items were of good quality. As a former floral designer, your knowledge and appreciation for better quality florals carry weight. We're thrilled that you loved the calla lilies and the peony bush and the yellow lily bush. We apologize for any inconvenience caused by the shipping time. We'll take note of your feedback and try to improve it in the future.
Gorgeous foliage very life like would…
Gorgeous foliage very life like would definitely purchase again thank you
19 aprile 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products.
Order placed for very large floral…
Order placed for very large floral installation for Cincinnati MayFestival 150th Anniversary concerts. Floral was beautiful and custom, the team was able to fill this Order and ship via air to LAX. Since the order was so large multiple oversized boxes were received and all products were is beautiful shape. Great product, great customer service. Thanks to all for making this come together!
CHEERS
MAD mark adams design
7 aprile 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your kind words about our product and customer service. Thank you for choosing us! We look forward to serving you again in the future.
I ordered a bunch of silk roses in…
I ordered a bunch of silk roses in different colours and they came reasonably fast and were true t I my expectations. They are a delight I enjoy every day.
5 aprile 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products. We look forward to serving you again in the future.
I ordered Billy Balls in green and…
I ordered Billy Balls in green and orange. Green ones were true to color the orange ones were a muted yellow almost in the mustard color. The shipping was fast, customer service was excellent this is the reason they got a 5 star. Will try this company again.
28 marzo 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your kind words about our product and customer service. Thank you for choosing us! We look forward to serving you again in the future.
Great artificial topiary ball!!
Great artificial topiary ball!!
I had great difficulty finding a medium sized topiary ball to place in an heirloom crock. Many places were extremely overpriced and raggly looking. I was very satisfied with the price and quality! The company was timely with shipping and reached out to check on my satisfaction. I'm so fortunate to have found them!
22 marzo 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products. We look forward to serving you again in the future.
Very nice product for the price!
21 febbraio 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products.
Beautiful bougainvillea
love the bougainvillea stem the color is gorgeous blends in well with real one
8 marzo 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products.
Relatively quick shipping
Relatively quick shipping. I contacted the customer service prior ordering and my queries were responded promptly. Highly recommended!
3 febbraio 2023
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! Thank you for choosing us! We look forward to serving you again in the future.
Received my Christmas wreath I love it.
20 dicembre 2022
Non scritta su invito
Risposta di artificialmerch.com
Thank you for your feedback! We appreciate your preference for our products.
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