Ancestry Recensioni 

Risposta di Ancestry

30 lug 2026

Hi there. That is fantastic news! There is nothing quite like that breakthrough moment in family history.

Enjoy diving into your new discovery!

Risposta di Ancestry

30 lug 2026

Thank you so much for the kind feedback, Evan! We always aim to keep communication simple, respectful, and easy for our members. We're so glad that has been your experience, and we truly appreciate you taking the time to share!

Risposta di Ancestry

30 lug 2026

Hi there, Diane. Thanks for your recent review. We love hearing this! Building out family branches and connecting the dots is what it's all about. Thank you for sharing your journey with us, and we wish you many more exciting discoveries on your tree!

Risposta di Ancestry

16 lug 2026

Hi Mark, thank you for your candid feedback. We understand that moving the "Hints" and "Search" buttons to the first banner has made your profile page navigation feel less efficient. Please share your thoughts here at any time: https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry?language=en_US

Risposta di Ancestry

5 giu 2026

Merci de nous avoir contactés pour partager vos préoccupations, Moni. Nous comprenons que voir des changements dans vos résultats au fil du temps puisse sembler étrange. Il faut garder à l’esprit que les résultats sont mis à jour au fil du temps. Pour calculer les résultats, nous analysons l’ADN de nos utilisateurs puis le comparons à notre panel de référence – qui comprend des dizaines de milliers de tests ADN provenant de personnes ayant une longue et solide histoire dans chacune des régions que nous testons, dont l’ADN sert à établir des régions de référence. Au fur et à mesure que de plus en plus de personnes effectuent un test chez nous, cela nous permet de mieux distinguer les régions voisines les unes des autres, ou de subdiviser des régions plus vastes en zones plus petites et plus spécifiques, pour ne citer que quelques exemples. Nous espérons que ces explications vous aideront à comprendre les changements que vous avez constatés, mais si vous souhaitez en savoir plus, vous trouverez des informations supplémentaires à ce sujet ici : https://support.ancestry.ca/s/article/AncestryDNA-Ethnicity-Updates?language=fr_CA
Merci!

Risposta di Ancestry

20 mag 2026

Hi there and thank you for reaching out to us with this review. We are sorry for any disappointed or frustration you've experienced since taking the AncestryDNA test and are eager to address this with you.

We want to clarify that we offer the 3-month subscription add-on for a $1 to give members the opportunity to get a head start on their research while they are waiting for their results. Members do not need to have DNA results before they can make use of a subscription, which is why it begins immediately upon purchase and not once results are published. You can search for ancestors and start building your tree with the information you already have.

We're sorry to hear that you've had to submit more than one sample to us. As a company, we want to provide results that are accurate and thus while we understand it can be disheartening when a sample fails to return results, providing a product that is up to standard is essential. We would not be fulfilling our promise to provide quality results if we allowed a test that did not pass our quality assurance measures to be posted online as we would risk providing inaccurate results.

The most common causes of sample failure are food contamination, insufficient amount of saliva or insufficient cells in the sample provided. Based on the rest of your review, it sounds like you are still awaiting results. We hope the latest one you submitted it successful but if another sample fails, we'd recommend checking out the guide we've linked below which contains some additional tips for providing a viable sample.

https://support.ancestry.ca/s/article/Collecting-a-Saliva-Sample

You mentioned receiving information about people who aren't related to you and we're not sure what you're referring to here. If you're talking about inaccurate Hints, please be advised that they are generated by an algorithm which reviews information from your trees, such as names, birth or death dates, and locations, and compares them with records and other member trees on our database. We host upwards of 65 billion records and more than 130 million family trees, which is a lot of information to search through, so Hints are designed to do some of that searching for you, though the feature won't be a replacement for searching for records. When they are accurate, they can be a great help but they will not always be applicable to your research for a particular ancestor, so it's important to carefully verify individual hints and search for specific collections in our catalog too.

Once your DNA results are ready, you will receive an estimate of your ancestral regions and a list of your DNA matches. This is where you'll be able to connect with people you're related to as you'll be able to message these matches for free. Check out the guide we've linked below for more information.

https://support.ancestry.ca/s/article/What-to-Expect-from-AncestryDNA?language=en_CA

If you'd like to learn more about how our family trees work and how to navigate them, check out the article linked below.

https://support.ancestry.ca/s/article/Navigating-an-Ancestry-Family-Tree?language=en_CA

We hope this is helpful but please do not hesitate to give us a call on the number listed below if you require any additional support going forward.

1-800-958-9073 (Seven days a week from 9:00 am to 11:00 pm ET.)

Risposta di Ancestry

15 mag 2026

Hi there and thank you for reaching out to us with this review. We are sorry to hear that you are so disappointed with the results you received from Ancestry and are eager to address this with you.

It's important to bear in mind that even with a perfect knowledge of the history of your ancestors, DNA can still show some unexpected results. We each inherit 50% of our DNA from both our mother and father but exactly what 50% we inherit is random. We do not get an equal 50/50 split of all of our parents’ DNA. This is known as genetic recombination. Bear in mind that the more DNA is passed down from generation to generation to greater chance it has of not being inherited by the next. We'd like to assure you that given the random nature of DNA inheritance, not showing a region you know your ancestors came from in your estimate does not discount your heritage or your documentation, it just means you happened not to inherit it from your parents.

We'd recommend checking out the support article we've linked below which explains other factors that can cause unexpected results.

https://support.ancestry.ca/s/article/Unexpected-Ethnicity-Results

The following guide offers a depper dive into the random nature of inheritance.

https://support.ancestry.ca/s/article/Understanding-Inheritance?language=en_CA

It's important to understand that AncestryDNA ethnicity estimates are based on available data and so we are constantly updating results as DNA science improves and more people take the test. When AncestryDNA launched in 2012, we compared DNA against 22 possible regions. Today we have a reference panel made up of more than 185,000 people, representing 146 different global regions. In order to discover where in the world your DNA comes from, we survey your entire genome at over 700,000 locations and compare your DNA to the DNA of people with deep family histories from specific parts of the world. This group of individuals is called our reference panel. Ancestry’s unique reference panel is a collection of thousands of DNA samples from around the globe.

The AncestryDNA test is in many ways a long term investment as we are constantly updating our members results, creating new regions and identifying new genetic communities. It's important to be bear in mind that estimating a persons ethnicity based on their DNA is still a relatively new science but we are the market leader in the field of consumer genomics and we are committed to continuously improving our members results to give them as detailed an understanding of their origins as we can.

We hope this helps address your concerns and offer some context to the results you received.

Risposta di Ancestry

14 mag 2026

We hear your frustration. To clarify, the DNA kit covers the lab work and science needed to provide your ethnicity and matches. The 'familial details' (like birth records or census images) are part of our massive historical database, which requires a separate subscription to maintain and digitize. We want to make sure you have the best tools, so we recommend checking out our free indexes—you can often see names and dates without an extra charge!

Risposta di Ancestry

13 mag 2026

Hello RJC! Thank you for taking the time to share your feedback with us.

We are sorry to hear that the site has felt a bit overwhelming. To help with the emails, you can easily opt in or out of receiving specific types of notifications at any time via your account settings. You can find the step-by-step instructions here: https://support.ancestry.com/s/article/Subscribing-to-and-Unsubscribing-from-Emails-and-Push-Notifications

When it comes to navigating Ancestry, we definitely understand that it can take a little time to get used to the platform and the various research tools. Our 'Getting Started Guides' are a wonderful resource designed to make that initial journey much smoother:
https://support.ancestry.com/s/article/Getting-Started-Lesson-1-Starting-Your-Tree

You may also find our free weekly webinars helpful! They cover a wide range of topics, from beginner-friendly sessions on navigating DNA results or building a tree, to more specific deep-dives into various record collections:
https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu

We truly hope this helps you feel more comfortable on the site, and we wish you all the very best with your family research! 🌳

Risposta di Ancestry

12 mag 2026

Hi Stéphane and thank you for reaching out to us with this review. We are disappointed to hear that you never received DNA results for a sample you submiited. We'd recommend checking the status of your sample from within your account. We've linked instructions for doing so below. Bearing in mind we allow up to 30 business days for a sample to be marked as 'received' and then another 6-8 weeks for testing, if either of these timeframes have been exceeded, please give our customer support team a call on the number listed below and we'll be happy to offer you more tailored assistance there.

1-800-958-9073 (Seven days a week from 9:00 am to 11:00 pm ET)

You can email us in French here if you prefer: https://support.ancestry.ca/s/email-us-fr?language=fr_CA

https://support.ancestry.ca/s/article/AncestryDNA-Kit-Status?language=en_CA

Risposta di Ancestry

11 mag 2026

Hi there, Dianne, and thanks very much for reaching out to us. We're sorry to learn of any concerns about the status of your test. Once a kit reaches our lab, the testing process usually doesn't take more than 8 weeks. If you haven't done so already, we'd recommend logging into your online Ancestry account to check the status of your kit there sirectly. You can find a step-by-step guide on how to do this below, just in case it's needed.

Link: https://support.ancestry.ca/s/article/AncestryDNA-Kit-Status?language=en_CA

We hope this can help you a little, but if you need any further assistance with your AncestryDNA order, please don't hesitate to contact our support team. If that's required, you'll be able to get in touch with us here: https://support.ancestry.ca/s/contactsupport/?language=en_CA

Thanks so much for reaching out so we could share these resources!

Risposta di Ancestry

11 mag 2026

Bonjour Julie‑Ann. Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés d’apprendre que certaines attentes n’ont pas été satisfaites par ce que notre site propose. Nous vous sommes reconnaissants de l’opportunité de vous fournir des informations supplémentaires sur nos services, ainsi que quelques conseils pour tirer le meilleur parti de vos recherches avec nous. Vous pouvez explorer les guides ci‑dessous, que nous espérons vous aideront à faire de nouvelles découvertes passionnantes dans vos recherches généalogiques.

Pourquoi utiliser Ancestry ?: https://support.ancestry.ca/s/article/Why-Use-Ancestry?language=fr_CA

AncestryDNA et adhésions: https://support.ancestry.ca/s/article/AncestryDNA-and-Memberships?language=fr_CA

Débuter sur Ancestry: https://support.ancestry.ca/s/article/Getting-Started-Lesson-1-Starting-Your-Tree?language=fr_CA

Nous tenons à vous remercier d’avoir partagé votre expérience, ce qui nous permet de prendre en compte vos suggestions et de vous offrir également ces conseils.

Risposta di Ancestry

8 mag 2026

We appreciate you taking the time to share this lovely review with us, Allison. We are delighted to hear that we were able to help you find the answers you've been looking for. We're excited to see where else this journey takes you.

Risposta di Ancestry

5 mag 2026

Hi Anatoly. Thank you so much for sharing your experience! We know that learning a new system can be a challenge, especially in a second language, and we are so impressed by your dedication to learning about your DNA. Family history is a universal language, and we are honored to have you in our community. We’re here to help if you ever have more questions!

Risposta di Ancestry

28 apr 2026

Hi there, NL. Thank you for sharing this feedback. It is understandable why seeing traits assigned to the unexpected side of your family would be confusing, especially with something as clear as eye color.

It is important to clarify that our SideView technology, which organizes your results into Parent 1 and Parent 2, is based on the DNA you share with your matches rather than a direct analysis of your parents' physical traits. Because genetics can be complex, certain markers can sometimes appear on both sides of a family tree, or a parent may carry a recessive gene for a trait like blue eyes without expressing it themselves.

Additionally, Parent 1 and Parent 2 are assigned randomly by our system; they do not automatically correspond to mother or father. If you have not yet linked your parents to your tree or used the manual labeling feature, the system may still be in the process of refining those connections.

If you believe there is a technical error with how your markers are being categorized, please contact our support team. They can help you review your inheritance breakdown and provide more insight into how these traits are mapped.

https://support.ancestry.com/s/phonesupport

Risposta di Ancestry

23 apr 2026

Hi Kelvin. We are so glad to hear you had such a seamless experience! From the first "swab or spit" to that five-week reveal, we aim to make the process as smooth as possible so you can focus on the excitement of the results. It’s wonderful to know you’re happy with the journey—now the real fun begins as you dive into your matches and ethnicity regions. Happy discovering! 🧬✨

Risposta di Ancestry

23 apr 2026

Hi Francis. We are sorry to hear that the delivery process and the results did not meet your expectations.

Regarding your results, ethnicity estimates are based on the DNA you inherited from your ancestors, which can sometimes appear broader than expected depending on how your family's unique genetic markers compare to our reference populations.

If you were specifically looking for Jewish ancestry and it did not appear, it may be because that specific genetic signature was not passed down to you, or it may fall under a broader regional category in your current estimate. We are constantly refining our data and adding more specific regions, so your results may update as our science evolves. We appreciate your feedback on the shipping speed and the clarity of the data, as it helps us understand where we can improve the experience for our members.

Risposta di Ancestry

23 apr 2026

Hi Carol. We are very sorry to hear about the unexpected charge and the frustration with your experience. Regarding the $79 billing, it sounds like your subscription may have auto-renewed; please reach out to our support team immediately so we can look into your account and help resolve this for you. https://support.ancestry.com/s/phonesupport

While the "hints" are meant to help automate the search, we understand they can feel repetitive if the matches aren't exactly what you're looking for. Our database grows every day as new members join, so the number of people to connect with is constantly expanding, but we hear you loud and clear that the value didn't match the cost for you this time. We appreciate your feedback on the email frequency and the pricing, as it helps us improve the service for everyone.

Risposta di Ancestry

28 apr 2026

Hi there, Karen. To find your percentage breakdown, you will need to look at your Ethnicity Estimate. Once you are logged into your account, you can find this by following these steps:

1. Click on the DNA tab at the top of the page.
2. Select DNA Story from the drop-down menu.
3. This page will show you a map and a list of the specific regions your DNA matches, along with the percentages for each, such as your Scottish or Germanic heritages.

If you are looking at your family tree rather than your DNA results, please keep in mind that those percentages won't appear automatically; they are generated specifically by the DNA test analysis.

If you have already taken a test and are still having trouble locating this map or the list of regions, please contact our support team. They can walk you through the website layout or help you troubleshoot if your results are not appearing correctly on your dashboard.