Ancestry Recensioni 

1997
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TrustScore 3.5 su 5

3,5

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

La dernière mise a jour est absolument catastrophique. Toutes mes origines européennes confirmées ont simplement disparues. De plus, Ancestry n'a aucune façon de présenter une plainte officielle.... Leggi di più

Valutata 5 stelle su 5

Crista is an amazing presenter. Her tutorials are plainly stated, easy to follow and being able to view her tree is extremely helpful. I have been a subscriber to Ancestry.ca for many years, but am on... Leggi di più

Valutata 4 stelle su 5

Ancestry provides an easy system to build a family tree in a way that you could never do in recent times. It's fast and comprehensive, and you can do so much from your desk without having to go out to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am extremely happy with my time spent on ancestry. I am fortunate to have most of my ancestors in England where the records are so well preserved and catalogued. Keep up the great work Ancestry!

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  1. Eventi e intrattenimento

Informazioni su Ancestry

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Ancestry® is the Canada’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

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Informazioni di contatto

3,5

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TrustScore 3.5 su 5

2K recensioni

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3,5

Tutte le recensioni

(1997)

299 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Genetic Famlily Connections and Family Tree

I was adopted as a baby. I did two different DNA tests in 2012 to learn more about my bioligical background. I met my Birth Father 2 months before he passed from Cancer as a result of a DNA test and connecting with his 1st Cousin.

Since then, I have been using Ancestry to map my biological family tree and discover more about my biological family heritage.

I design software for a living, so I also enjoy the user experience, linking to other sources and connections that I make through messaging. It is fun to meet new friends while researching my genetic history.

14 agosto 2026
Valutata 4 stelle su 5

Ancestry has been vital to my research for years!!

I have been a paid Ancestry subscriber for MANY years and get so much out of it. Between the vast amount of records available and the DNA test that I did many years ago, I have the tools I need to grow my family tree. Ancestry has consistently added features and tools that expand on the ways that I can analyze my family tree and add more information. If I was to list my top thing on my Ancestry "wish list" it would be to have access to a chromosome browser for my DNA results. As an advanced DNA user, this information would be vitally helpful in my research.

14 agosto 2026
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Risposta di Ancestry

Thank you for sharing your experience, Ben! We're so glad you've been able to use each new tool to your advantage and keep growing your tree over the years. We're also always interested in those wish lists! We'll be sure to send on your feedback regarding a chromosome browser, and you can send any other suggestions from that list to our team using the feedback form linked here:

https://support.ancestry.ca/s/article/Providing-Feedback-About-Ancestry?language=en_CA

Once again, thanks for reaching out, Ben, and we hope you have a wonderful day!

Valutata 3 stelle su 5

Ancestry used to be great

Ancestry used to be great, with access to so many records. Now the site is chock full of incorrect Family Tree data created by people who don't know what they are doing. Then ancestry passes this info on again, to all new researchers which then misleads even more people. Meanwhile Ancestry has disclaimers, stating these are just hints, not facts. But new researchers do not understand that. I spend most of my time writing to people, to try and guide them, but they probably think I am wrong, as the wrong info appears so many times on Ancestry.

14 agosto 2026
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Risposta di Ancestry

Thanks for reaching out, Tricia. We appreciate you taking the time to share your experience with us.

We host upwards of 65 billion records and more than 130 million family trees, and add millions of new records each week. This is a lot of information to search through, so Hints are designed to offer some suggestions of records based on information you enter into your tree, like names, dates, and locations. Sometimes, people with the same name live in the same place around the same time, so it's important to carefully review the records associated with each Hint so you're certain you have the right person. We always encourage treating hints as "maybe" leads until you can verify the underlying sources, but we know seeing repeated mismatches can drain the fun out of research. Should it help at all, you may be interested to learn that you can opt out of receiving hints generated from family trees within your Account Settings page. You can check out your Tree Settings here, if that's of interest: https://www.ancestry.ca/family-tree/tools/treesettings

We hope that this information can help a little, but nevertheless, we are grateful for your feedback and can be certain to pass this on for you. Thanks again, and have a great day!

Valutata 5 stelle su 5

Ancestry has helped with connections.

Ancestry has been amazing at connecting me with relatives, living and dead, that I didn't know anything about. It's helped solve a mystery about my great grandmother thru DNA testing and I've heard from relatives all over the world.

14 agosto 2026
Valutata 5 stelle su 5

DNA and a family tree

Through doing my DNA and building a family tree, Ancestry.com has helped me discover and connect with my birth family on both sides. I have discovered a lot of family history and some live cousins and even two siblings. Sometimes the hints don't lead to real information/evidence.

8 agosto 2026
Valutata 5 stelle su 5

Powerful But Be Careful

The hints are helpful but one definitely needs to be careful before accepting them. When doing research one should always corroborate the hint bu finding the original source documents from other reputable sites. A single mistake with assuming a hint is valid can really send you down the wrong path. With all of that said, Ancestry's ability to search across various sources is an extremely powerful feature.

13 agosto 2026
Valutata 3 stelle su 5

I hate the new changes you have made

I hate the new changes you have made; I don't want to be presented with a whole bunch of useless hints. I wish you would remove Geneanet as there are so many mistakes in there. PLZ stop giving hints I already have on my tree. I am also disappointed in the fact that my tree being private, you share photos I placed on my ancestors, these should be mine and not shared. As for Thrulines it is completely useless and it matches inappropriate information together, and also match by name when we know many people have the same name???

14 agosto 2026
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Risposta di Ancestry

We appreciate you taking the time to share your feedback and suggestions with us Diane. We'd be happy to pass these on for you. If you'd like to share any additional suggestions on how we can imrpove, we'd love to hear from you. If that's of interest, please don't hesitate to share your ideas with us here: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709

Thanks again for reaching out, and have a lovely start to your week!

Valutata 4 stelle su 5

Family discoveries

I love the Ancestry app. I figured out the old family "rumour " using the census records and other user trees . Made some family members really happy. However, I do think the memberships are expensive.

1 giugno 2026
Valutata 4 stelle su 5

DNA shared matches

I found the DNA shared matches a great help. Before this was available, I was able to match dna results to a group who I then researched to a common surname. Contacting some of these dna matches helped us solve an affair back to a child born in 1857. Then the option to purchase Pro tools added more definitive results. My only complaint would be that I feel after being a member for a great many years, it would be nice to not have to pay an additional monthly fee for this feature.

14 agosto 2026
Valutata 5 stelle su 5

Finding out had an older brother

Last December, got a hit that had an older brother from both parents so now we are seven biological siblings. No one could verify. One sibling did go and meet him and wow, cannot deny that he is out brother, looks manner, voice. Thank you ancentry for giving us a great find from what the past hid.

18 dicembre 2025
Valutata 5 stelle su 5

Wonderful experience and a great hobby for would-be detectives!

I've used Ancestry for many years and the hints are excellent, as are the mechanisms for building a family tree.
I've always hoped for more close family connections and last year, I found that I have a half sister, courtesy of my father's stint in England during WWII. It was a wonderful discovery and we correspond on a regular basis.

14 settembre 2025
Valutata 5 stelle su 5

Appreciation

I appreciate the hints and respect that Ancestry always tells you to validate whatever you find. I also appreciate the tutoring sessions that Crista does , and have learned a great deal more about how to use the Ancestry tools.

14 agosto 2026
Valutata 2 stelle su 5

I have spent YEARS and THOUSANDS of…

I have spent YEARS and THOUSANDS of HOURS and a few THOUSAND DOLLARS building Ancestry trees,,, and there was some sort of an Ancestry update that WRECKED ALL MY PERSONALIZED WRITTEN NARRATIVES on EACH PERSON in my trees. and this update squished my paragraphs all together so it was one long running narrative AND the update added all kinds of symbols and keyboard characters in my narrative which made my written summaries LOOK AWFUL 😞 . I was soooo upset, I’m still upset,,, it will take me HUNDREDS of HOURS to go thru EACH written narrative and edit the summary to remove all these keyboard characters and space out my paragraphs again,,, I feel SO DEPRESSED and ANGRY about it all.

13 agosto 2026
Non scritta su invito
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Risposta di Ancestry

Hi Anne-Marie, we are so sorry to hear about what happened to your tree narratives and understand how frustrating this is. Please give our customer support team a call at 1-800-958-9073, so we can look into this issue for you immediately.

Valutata 1 stelle su 5

Don't try to cancel or delete your…

Don't try to cancel or delete your account with Ancestry. They make it IMPOSSIBLE!!!

I've tried to use their online customer support as well as contacted them on their customer support telephone line without any success.

Firstly, it will NEVER. and I mean NEVER send you a verification code to your email... and if by miracle you receive one. It'll tell you that the verification code is incorrected. Even if you copy / paste.

Secondly, try call the support line for fun. No one will EVER answer you call. In fact, you'll be told that your call cannot be completed at this time.

My personal recommendation is DON'T OPEN AN ACCOUNT WITH ANCESTRY IN THE FIRST PLACE.

11 agosto 2026
Non scritta su invito
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Risposta di Ancestry

Hi Patrick. We are sincerely sorry for the extreme frustration and difficulty you faced while trying to cancel your subscription and delete your account.

Technical glitches with email verification codes—often caused by spam filter delays that cause short-lived codes to expire—and phone line connectivity issues are completely unacceptable, and we are actively investigating these system errors. You can bypass verification prompts to cancel an active plan by navigating directly to Account Settings > Subscription Services > Cancel Subscription in a private/incognito browser window.

To get your account canceled or fully deleted without further hassle, please send a direct message with your account email to our official social media support channels (such as Facebook or X/Twitter), where an agent can securely verify your identity and process your request immediately.

https://support.ancestry.com/s/phonesupport

Valutata 5 stelle su 5

My Ancestery Travels

I have been with Ancestry.ca for years. I updated to using Pro Tools last year and this has changed my whole focus. Now I can find mistakes and duplicates without difficulty. I enjoy the updates as they occur and the DNA feature has proven interesting as I can share it with my direct family. Looking forward to more from Ancestry!

5 agosto 2025
Non scritta su invito
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Risposta di Ancestry

Hi Melody, thank you so much for being a long-time member and sharing your experience! We're thrilled to hear how much of a difference Pro Tools has made in helping you find duplicates and fix tree mistakes. It's also wonderful that you're enjoying sharing your DNA findings with your family. We appreciate your continued support and look forward to bringing you even more features to help with your research!

Valutata 4 stelle su 5

Walk the life journeys of your ancestors

Ancestry.ca is a fantastic platform through which to get to know your ancestors as real people as you travel with them through the joys and tragedies of their lives.

3 agosto 2026
Non scritta su invito
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Risposta di Ancestry

Thank you for the wonderful feedback, Margaret! Helping bring ancestral stories to life is truly at the heart of what we do.

Valutata 5 stelle su 5

Working with Ancestry.ca…

I have been working with Ancestry.ca off and on over the last 10 years, as I find time, and I find the site easy to navigate and easy to update. Ancestry.ca constantly reviews other family trees and other available documents to provide hints to more of my relatives and extended family members.

2 agosto 2026
Non scritta su invito
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Risposta di Ancestry

Hi Roy, thank you so much for being a loyal Ancestry member over the last decade! We're thrilled to hear that you find the site easy to navigate and that our hints system has been helpful in uncovering connections to your relatives and extended family. Wishing you many more exciting discoveries on your genealogy journey!

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