Ancestry Recensioni 

1997
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TrustScore 3.5 su 5

3,5

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

La dernière mise a jour est absolument catastrophique. Toutes mes origines européennes confirmées ont simplement disparues. De plus, Ancestry n'a aucune façon de présenter une plainte officielle.... Leggi di più

Valutata 5 stelle su 5

Crista is an amazing presenter. Her tutorials are plainly stated, easy to follow and being able to view her tree is extremely helpful. I have been a subscriber to Ancestry.ca for many years, but am on... Leggi di più

Valutata 4 stelle su 5

Ancestry provides an easy system to build a family tree in a way that you could never do in recent times. It's fast and comprehensive, and you can do so much from your desk without having to go out to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am extremely happy with my time spent on ancestry. I am fortunate to have most of my ancestors in England where the records are so well preserved and catalogued. Keep up the great work Ancestry!

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Informazioni su Ancestry

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Ancestry® is the Canada’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

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Informazioni di contatto

3,5

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TrustScore 3.5 su 5

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3,5

Tutte le recensioni

(1997)

299 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Took a long time but happy with outcome

well, it took forever to get my results. the first test was lost in transit and never arrived, i wasn't even able to track it. i had to wait 8 weeks before i could ask for another one. after that one was sent back it seemed to take forever to get a notification that my DNA results were inconclusive so Ancestry had to send me another test... 3rd times a charm right. so i stuck a note in the box, anonymously of course, and explained my dilemma and they processed it quickly. But after all that i was happy with my results.
Originally i had done the 23andMe test and found a cousin who told me if i did the ancestry he was pretty sure i'd find a brother and it would confirm who my bio-father was, and he was right. unfortunately my 1/2 brother has not replied to my message but with help from Facebook i found his sister, my 1/2 sister, and she has been great. Hopefully one day i will get to meet her. Unfortunately my bio-father has passed away. I wish i had done this sooner. It was quite a shock to find out my mother was not honest about who my bio-dad was, and unfortunately she has passed away too so there is no way to talk to her and let her explain. One thing I'll take away from this, if you do not know who your bio-father is do the test soon! I wish I had, or wish this service was available 20-30 years ago and more people did it, to find family you didn't even know you had.

23 settembre 2025
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Risposta di Ancestry

Hello Kay. Thank you for taking the time to share your story with us. First, we want to thank you for your incredible patience through the delays and replacement tests required to successfully process your DNA sample. While we know the journey to get your results was long, we are deeply moved to hear how Ancestry helped you discover your biological father and connect with your half-sister. We recognize that finding unexpected family connections can bring complex emotions, especially when loved ones have passed away. Thank you for sharing your experience and encouraging others to pursue their family history journey.

Valutata 5 stelle su 5

Biological Father Discovered

Ancestry DNA and family tree has helped me to discover my dad's previously unknown biological father. His half-brother happened to have taken a DNA test as well and they were able to connect through Ancestry messaging to share their life stories. With the help of Ancestry, my dad has 6 new half-siblings!

This is just one of the amazing and interesting discoveries I've made with Ancestry!

1 dicembre 2025
Valutata 5 stelle su 5

This Is The BEST Family History Program On The Market

I have been a regular member of Ancestry since January 8, 2017, almost 10 years now. I have the World Edition and am about to renew my membership once again. I have used DNA in coordination with this program to record and trace the family roots of myself and my wife. The discoveries made have been life changing. We have connected and become close to relatives we previously had no knowledge of or contact with. The Ancestry program has been modernized over the years to include AI that assists with my discoveries and helps to explain my finds. I regularly receive important hints about people in our family trees, information that deepens an understanding of our family history. I have also been able to work with others in the program to further their and my understandings of our respective family histories. Ancestry regularly offers free online learning for those interested and overall it is an excellent source for those who wish to know more about their family origins. I have printed off several binders of my findings and shared the information with family members. I would highly recommend Ancestry to anyone who wants to connect with their family and know more about their historical origins.

19 agosto 2026
Valutata 4 stelle su 5

Old folks, no DNA expertise, no hopes.

I have paid far too much already. Over 3 decades. It's your turn to DNA match me to other distant Moore members rooted in Northern Ireland, 5 generations back. Please help me finish my "Moore Story"!

18 agosto 2026
Valutata 4 stelle su 5

Great Tool to help in finding birth family

Great that you can contact people who can give a clue and/or a contact to confirm and possibly the information needed contact birth family who have not done their DNA. Great resource in building your family tree and sharing your family tree with family members.

17 agosto 2026
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Risposta di Ancestry

We're thrilled to hear you've found so much information with your DNA, William! We truly love seeing our members connect with their family, both known and unknown, to learn more about your shared history. Thanks for reaching out, and we wish you many more happy discoveries!

Valutata 5 stelle su 5

We are more related in North America than anywhere

Never knew exactly where and when my forefathers came from. I have traced them back to Ireland and g
the British Isles . Discovered I’m more Scottish than Irish. My great ,great grandparents were among the first settlers in Simco County in Ontario. Moved to Minisota then to North Dakota USA then took up homesteads in the newly formed province of Saskatchewan. Was quite the journey leaving family scattered all along the way. Ontario , Minisota, Nebraska, Kentucky, North and South Dakota, Montana ,and every other State and Provence in Canada and the USA

1 gennaio 2026
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Risposta di Ancestry

It's so cool to hear what you've uncovered in your research, Harold! Thanks very much for taking the time out of your day to share what you've discovered.

Valutata 5 stelle su 5

I do regularly check the Ancestry Hints, honestly....…

I do regularly check the Ancestry Hints for my Family Tree Records, as they could supply me with data or images that I haven't seen before, but that is rare these days, and a few hints are ignored as they are just bad researching - many of my relations, both close and distant, seem to dispose of old photos and ignore details of their ancestors when they pass away, maybe they know nothing of the details - I also see that my data and images has been accessed by others doing the same Hint Searches, they are very welcome....... Ed Williams (16 Aug 2026).

15 agosto 2026
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Risposta di Ancestry

We're happy to hear that Hints have been able to help you uncover new and never-before-seen images, Ed! We hope the journey has been truly rewarding. Thanks very much for taking the time to share your experience!

Valutata 5 stelle su 5

Hints make researching much easier

Hints make researching much easier - especially when names are mis-spelled in documents or excerpts. Saving source documents to the ancestor or allied family member is excellent. The best DNA improvement was in the fall of 2022 when DNA results were broken down into parent 1 and parent 2 and I found out the person who raised me was not my biological father. I had suspicions but still a bit of a shock.

1 agosto 2026
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Risposta di Ancestry

Hello Terrilee. We are glad that we could be part of your journey. We love that you are enjoying the hints. They are a great help in researching your history. That is awesome that you were able to find out who your bioplogical father was by the DNA parent 1 and parent 2. We are glad that we could bring some answers to you. Thank you for sharing. We would love to hear more about the interesting discoveries that you have found along your journey.

Valutata 5 stelle su 5

Very few complaints

They continue to add and improve, cleaning the windows that we peer into history from. I would however like to search by source again, and have two trees open at once.

15 agosto 2026
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Risposta di Ancestry

Thanks for getting in touch, Scott. We appreciate your feedback. You should have the option to search for records in individual sources without our Card Catalogue, and you can also filter search results by specific sources. We hope these options can help you a little in finding the records you're searching for. You can find a live class on these topics below in case you'd like to check this out!

Link: https://www.ancestry.com/c/discover/education/advanced-search

We'd love to take your suggestion on board on viewing two trees at once, too! In the meantime, a workaround we can suggest is using the Google Chrome Split-tab function, so you can have two pages open within the same tab.

Thanks for getting in touch so we could share these suggestions! Have a great day, too.

Valutata 1 stelle su 5

they refuse to uphold the law in canada…

they refuse to uphold the law in canada with the new postal and customs clearance laws.

i sent them the link to the postal rules because they didnt believe me when i said the postal works said its legally garbage and due to human specimen internationally me and ancestry would both be charged, i showed them the instructions and they said that ancestry is striking against this. they said if i just threw it in the box and refused to listen they i could be arrested and charged for that too. ive spoke to several people with there 1800 number and email bin both countires ireland and the us. even after dictating the site they refused to leave they have the audacity to tell you to go back and toss it in the box. now i cannot send back a dna kit without paying out of pocket for international shipping. now all i can do is fight for a refund.

10 agosto 2026
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Risposta di Ancestry

Thank you for reaching out to us to share your concerns. We are sorry to learn of any worry or frustration that this matter may have brought about, and we'd be anxious to advise.

We're grateful for the opportunity to clarify that the shipping cost we charge will cover shipping of the kit to you, in addition to return shipping, as well as other shipping related to the provision of the DNA testing service; no additional postage is necessary. Our team successfully processes hundreds of kits using the shipping label we offer every day. Canada Post is authorized to accept the international return packaging we provide.

To ensure your kit is processed smoothly, please follow these steps:

Prepare the Box: Print the official Ancestry Return Label and attach it directly to the white return box. Please do not wrap the box in extra packaging or envelopes.

We highly recommend dropping the box directly into a post office drop-off mailbox rather than bringing it to the service counter. If your street doesn’t have a mailbox, the post office building itself will have a drop-off box you can use. Please note that this label is for standard postal services and cannot be used with courier services, such as DHL.

If Canada Post counter agents continue to refuse the package, we kindly ask that you request a formal refusal letter or a document explaining their reasoning. With that documentation, we can immediately escalate the issue to our DNA Operations team to investigate those specific branches and provide an alternative solution for you. If that occurs, please do not hesitate to get back in touch with our Support team so we can assist further.

We want to make sure your sample reaches us safely so you can receive your results as soon as possible. Thank you for your patience and for choosing AncestryDNA to explore your family history!

Valutata 5 stelle su 5

Ancestry is user friendly and filled…

Ancestry is user friendly and filled with loads of valuable information to help with your search

15 agosto 2026
Non scritta su invito
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Risposta di Ancestry

Hello Kimberley. We are glad that we could be part of your journey! We are glad that you find our website user friendly and has helped you in finding the information for your search. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Valutata 5 stelle su 5

Ancestors

I FOUND MY COUSINS I DID NOT KNOW I HAD . IT IS SO NICE TO CONNECT WITH FAMILY . I ALSO FOUND OUT SO MUCH ABOUTMY ANCESTORS.

15 agosto 2026
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Risposta di Ancestry

Hello Liz. WOW! That is awesome. We are glad to be part of your journey. We are so excited for you that you have connected with family you never knew you had. We are getting all the warm fuzzies. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Valutata 2 stelle su 5

With the mix up with my new DNA and the…

With the mix up with my new DNA and the old unusable DNA sample I can’t access the info and hints sent about my family. My husband’s DNA info gets mixed up with mine but he can access all info. It’s such a mess and I find it quite frustrating. We pay a yearly subscription and have for years but I can’t get help in sorting it all out.

12 ottobre 2025
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Risposta di Ancestry

Hi there! Thanks so much for raising this with us. We're sorry to hear about this apparent mix-up. Our support team would be anxious to help. We'd recommend giving us a call with your husband available to speak with, so we can take a closer look into this for you and help you both with getting this straightned out. You'll find our hotline number and opening hours listed below for reference. We look forward to hearing from you both soon!

(CA) Phone Support: 1-800-958-9073
Monday-Sunday, 7am - 9pm MST

Valutata 5 stelle su 5

Was able to solve family mysteries

With not knowing who my biological father was, I decided to submit my DNA to Ancestry in 2018 to see if this mystery could be solved. I had many second and third cousin matches, so I began the task of trying to figure out who we all had in common. Finally after about a year, a person who matched as a half-nephew joined and our Cm count was very high. I messaged him to ask if his father could perhaps do a DNA test as well, since he could be my half-brother. He nicely agreed and a few months later, my mystery was solved. He was my half-brother, so I finally knew who my biological father was. From having his name, I have been able to expand my tree and have found a multitude of other cousin matches.
Another mystery in our family was that we didn't know who our maternal Great Grandfather was. Again, through many cousin matches, I was finally able to figure out who it was. I was able to expand my tree even further.
The Hints in Ancestry are very helpful. Some are totally the wrong person, but mostly they are correct.
I like that we can message Ancestry members directly and that most will answer back. One thing that would be helpful would be if we could share Jpg pictures, snipits from our trees or copies of Sources for common people in our trees, within the messaging system. Some people are reluctant to share their email address.
Overall, I am happy that I joined Ancestry and found the missing people in my tree. I find the layout easy to use and like that there is a Gallery for storing Family pictures and source documents. Thank you, Ancestry!

15 agosto 2026
Valutata 4 stelle su 5

DNA Results

I discovered a whole new family with Ancestry DNA. Their education series is great. Would be 5-stars, but often users do not analyze hints properly and accept when they are not for the person they attach them to. The concern is the mis-information circulating in public trees. Would like to see discounted memberships for long-term members. Perhaps based on membership milestones (5-yrs, 10-yrs etc.). It's getting quite expensive to maintain an account and I've built a great tree that others gain information from.

15 agosto 2026
Valutata 5 stelle su 5

An invaluable tool for your family

Ancestry is an invaluable tool for understanding my family’s roots around the world. I have made so many incredible discoveries, such as meeting distant cousins who shared long-sought photos of my great-grandparents, to learning that I descend from Rollo the Viking, Charlemagne and the Kings of England. I learned that I also have Polish, French, German, Irish, Scottish, Spanish, Norwegian and English roots. I have been able to solve so many family myths, and have uncovered new ones, and met so many new relatives near and far. I have been an Ancestry user for over 14 years and it is my daily treat to learn more, and give love and respect to those who worked and sacrificed so much for us to be here. I highly recommend Ancestry - you will learn so much more than you thought.

15 agosto 2026

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