The service is very quick, i bought a ticket and my reservation got confirmed in less than 5 minutes, on top of that i found the price to be about 30% cheaper than the prices on the airline official w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I am planning to complete a booking for my family (4 passengers from Dammam to Trabzon ), but I need clarification before making the payment When I initially proceeded to the payment page, the total... Leggi di più
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I booked flight tickets for my family in March, but the airline cancelled the flight. Since Alrehlat was unable to rebook us on an alternative flight, I had to use my own funds to purchase new tic... Leggi di più
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i had an issue with email, they took like 20-25 minutes to respond, with actual agent. but after they have responded Mariia Ivasiuk have helped me with everything i needed. i would give Mari... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
يُعد Alrehlat.com وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Alrehlat.com في رحلاتك – شريكك الموثوق في عالم السفر.
Informazioni di contatto
Jõe St. 3-302, 10151, Tallinn, Estonia
- +16466932589 +9668008501043 (Saudi Arabia)
- info@alrehlat.com
- alrehlat.com
3,2
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410 recensioni
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Not only bad
Not only bad, it’s very bad
Don’t be tricked, there’s alot of hidden payments, bad customer services and in cases of refund you will get less than 2/3 of your payment even if the reason of refund was flight cancellation or delay more than 3hrs.
Choose any other company even if it’s more expensive
14 giugno 2025
Non scritta su invito
Risposta di Alrehlat
Thank you for your feedback, Ibrahem.
We’re truly sorry to hear about your experience and take your concerns seriously. In order to investigate your case thoroughly and provide a detailed response, we kindly ask you to provide your booking number or the email address used during the purchase.
Please note that all refund requests and calculations are processed strictly in accordance with the airline’s fare rules and policies. We’ll be happy to review your case and clarify any discrepancies once we can identify your booking.
We look forward to resolving this for you as soon as possible.
حجزت رحلة من جدة الى الرياض عن طريق…
حجزت رحلة من جدة الى الرياض عن طريق طيران اديل ودفعت المبلغ وصرت انتظر التذاكر توصل اكثر من ساعة ماوصل شيء وكلمت الدعم الشات اونلاين انتظرت ١٠ دقايق على مارد حد وقالوا يحتاج من ٣ساعات الى ٢٤ ساعة!! يعني ياخذون فلوسك ويعلقونك ٢٤ ساعة ماتدري وش الوضع ويمكن ماتنحجز الرحلة وتروح عليك الخطط الثانية اذا انت مستعجل ومدري اذا بيرجعون فلوسي ويعوضوني ولالا بعد الزبدة انحشششش حتى لو انك منحد
تحديث: انصافا للحق تم استرجاع المبلغ بعد عملية الدفع بساعتين تقريبا وهذا يعني ان الشركة حقيقية لكن عندهم مشكلة بمعرفة توفر التذاكر وقت تحجز وتدفع فلوسك
29 luglio 2025
Non scritta su invito
Risposta di Alrehlat
عزيزتنا رنا الروايلي،
نشكرك على تواصلك معنا، ونأسف بشدة لما واجهته من إزعاج أثناء تجربتك معنا.
نود أن نوضح أنه في وقت إصدار التذكرة، لم نتلقَّ للأسف تأكيدًا من شركة الطيران بشأن توفّر المقاعد على الرحلة بالسعر الذي اخترته. وبناءً على ذلك، تم إلغاء الحجز تلقائيًا، وتمت إعادة المبلغ المدفوع بالكامل إلى الحساب البنكي الذي تم استخدامه أثناء الدفع.
نفهم تمامًا أهمية الوقت، خاصةً عندما تكون هناك خطط سفر عاجلة، ونعتذر عن أي إرباك تسببت به هذه الحالة. نحن نعمل دائمًا على تحسين خدماتنا وتقليل مثل هذه الحالات قدر الإمكان.
في حال لم تُستلم الأموال خلال 3 أيام عمل، يُرجى التواصل معنا وسنزوّدك بتأكيد رسمي لعملية الإرجاع.
This is the worst experience I’ve ever…
This is the worst experience I’ve ever had. It’s been 24 hours and I still haven’t received the confirmation
28 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Firas Hamdan,
We’re truly sorry to hear about your experience and the delay in receiving your confirmation. This is certainly not the level of service we strive to provide.
To assist you as quickly as possible, could you please provide your booking number or the email address used during the purchase? This will help us locate your reservation and resolve the issue without further delay.
We appreciate your patience and look forward to resolving this promptly.
UPD 28/07
Thank you for providing the necessary identification details. We understand your concern and truly regret the delay.
Please be assured that we are currently working on issuing your tickets. You will receive an update from us via email shortly. We appreciate your patience and are doing our best to resolve this as quickly as possible.
UPD 29/07
We would like to inform you that your tickets have already been issued and sent to the buyer’s email address. Please kindly check your inbox, including the spam or promotions folder. Let us know if you need any further assistance — we're here to help!
I booked Riyadh to Doha payment…
I booked Riyadh to Doha payment deducted fastily still not received tickets I need tickets
28 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Customer,
Thank you for reaching out. We're sorry to hear that you haven’t received your tickets yet after making the payment.
To assist you as quickly as possible, could you please provide your booking number or the email address used during the purchase? This will help us locate your reservation and resolve the issue without delay.
We look forward to your reply and are here to help.
I found the website difficult to use…
I found the website difficult to use but the support was very helpful especially Andriana Nosal.
24 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Thank you for your feedback, Saleh Abdulrahman! We're sorry to hear that the website was difficult to use, but we're very glad that our support team — especially Andriana Nosal — was able to assist you. We'll be sure to pass along your kind words to her!
I wnat to thank Sofia enormously for…
I wnat to thank Sofia enormously for her professionalism and her kindness. I received answers to all my questions quickly.
17 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Zineb Chaouitgv,
Thank you so much for your kind words! We’re delighted to hear that Sofia provided you with professional and friendly support. It’s wonderful to know that all your questions were answered promptly.
We truly appreciate your feedback and look forward to assisting you again in the future.
I’m happy with Iryna Ray assistances
I’m happy with Iryna Ray assistances, she helped me diligently and give the answer to all mu questions. I really happy with the assurance on my booking. Great assistance. Job well done!
17 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear MoZe,
Thank you so much for your kind words! We’re delighted to hear that Iryna Ray was able to assist you diligently and provide the reassurance you needed for your booking. Your satisfaction is our top priority, and your feedback truly means a lot to us.
We'll make sure to pass your praise along to Iryna — she’ll be thrilled to hear it!
The worst customer service ever
14 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Al Mutaz Bellah Ghanem,
Thank you for sharing your feedback. We truly regret that your experience with our customer service was disappointing — this is certainly not the level of service we aim to provide.
According to the information in our system, we have received your request for a ticket refund and successfully processed it. Today, your request has been transferred to our financial department for further handling. Please allow some time for the funds to be credited to the bank account used for the original payment.
We appreciate your patience and understanding. If you have any further questions or concerns, we remain at your disposal.
UPD 15/07
We would like to inform you that your request for a ticket refund was successfully processed and transferred to our financial department. The refund was made on July 14. Usually, the funds are credited to the buyer’s bank account within 1–3 business banking days.
If you do not see the funds credited after this period, we will be happy to provide you with a refund confirmation, which you can use to clarify the status of the transaction with your bank.
Should you need any further assistance, we’re here to help.
Thanks alot
Many thanks to Ms. Yuliana Hulieva, she helped me alot with the utmost professionalism and quick response.
13 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Thank you very much for your kind feedback!
We’re glad to hear that Ms. Yuliana Hulieva was able to assist you professionally and efficiently. Your appreciation means a lot, and we’ll be sure to pass on your thanks to her.
If you need any further help in the future, don’t hesitate to reach out — we’re always here to support you.
Ticket cancelled by airline no refunds
Extremely disappointing experience. My flight was cancelled by the airline, and I was denied a refund. I contacted customer support multiple times over two weeks, but they were completely unhelpful. They kept referring me back to the airline without taking any responsibility or offering a solution. No proper follow-up, no compensation, and no accountability. This kind of service is unacceptable. I will never use this platform again and do not recommend it to others.
23 maggio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Anas,
Thank you for taking the time to share your experience — we truly regret that you faced such frustration. Please accept our sincere apologies for the delay and lack of clarity in communication regarding your refund request.
We completely understand your disappointment, especially when the cancellation was initiated by the airline. We would like to clarify that the refund process in such cases depends on the airline’s internal procedures and approval timelines. Unfortunately, we cannot proceed with the refund until the airline authorizes it, which can sometimes take several weeks or even months, depending on their policy.
That said, we are committed to supporting you and ensuring transparency throughout the process. To allow us to review your case in detail and provide an accurate update, kindly share your booking number or the email address used during the purchase. Once identified, we will re-check the current status of your request and follow up accordingly.
Your feedback is extremely valuable, and we hope to restore your trust by resolving this matter as soon as possible.
Careful
I have paid for my flight ticket and it's showing cancelled on my profile. Even they don't even send any email regarding payment complete or not. They deduct money.
13 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Emam Shafin Hassan Chowdhury,
Please note that your reservation was cancelled because payment was not completed within the allotted time, and the status in our system is: "Cancelled. Payment time has expired."
If any amount was deducted from your account, it may have been a temporary authorization hold, which is automatically released by your bank. If the funds are not returned within a few business days, we recommend contacting your bank directly.
If your trip is still relevant, you can create a new reservation and complete the payment. Should you encounter any difficulties with your bank card, please contact your bank’s support service or reach out to our support team — we’ll be happy to assist you in completing your booking.
Be aware scam, fake flixable tickets
Be aware they are scamming customers by selling flexible tickets. When you change your dates they ask you to pay changing fees + %50 of the original ticket price. This is 7 days before the flight while there roles was clear it is free 24h before the trip.
Never book from them they have worst customer support. They know its your right to change for free but they throw the issue for the airline. They are putting the flixable option to get more money while they actually it is a fake feature.
11 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Hamed Hakim,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
To properly investigate your case and provide a detailed response, we kindly ask you to provide your booking number or the email address used for the purchase. This information will help us identify your reservation and verify the conditions applied to your ticket.
Please note that flexible ticket options and change conditions may vary depending on the airline’s specific fare rules. While we strive to present clear terms at the time of booking, any additional costs for changes are typically determined by the airline, not by our agency. However, we are committed to ensuring transparency and fairness in every case.
Once we receive your booking details, we’ll be happy to review the situation and offer further clarification or assistance.
WILL CANCEL BOOKINGS FOR NO REASON
- no working customer service phone number
- no response from customer service email
- for no reason at all, my ticket was cancelled with less than 24 hours notice
- offered a replacement that was 12 hours before original departure, massively inconvenient
- however, when I chose the replacement, they wouldn't issue a ticket for hours and hours.
I'm sitting here 2 hours before I am due to leave for the airport, having spent hundreds of $ on a ticket that I do not have. They keep reassuring me it will materialise, but no evidence of that yet. Once customer service agent even closed the conversation session while I was mid-message.
I regret using Rehlat. Pay the extra money and go with a company with a higher Trustpilot rating.
11 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Ahmed Madi,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you faced, and we fully understand how frustrating and stressful this situation must have been — especially so close to your planned departure.
At the time of issuing your ticket, we unfortunately did not receive confirmation from the airline regarding the availability of free seats at the selected fare. This was beyond our control and, regrettably, forced us to cancel your reservation. We sincerely apologize for the inconvenience and short notice.
We understand your disappointment with the alternative flight offered and the delays in issuing the replacement ticket. This is not the experience we aim to provide, and we are reviewing this case internally to prevent similar issues in the future.
We would also like to confirm that a full refund has already been processed to the buyer’s bank account. If you require confirmation of the transaction or any further assistance, please do not hesitate to contact us — we’re here to help.
Your feedback is important and helps us improve our services. We truly regret the inconvenience caused and appreciate your patience and understanding.
The website is very bad and I do not…
The website is very bad and I do not advise anyone to deal with them. When I requested to modify the reservation, there are tricks. I requested to modify the reservation of 5 people before the request and I paid the amount and discovered that one passenger was modified. The problem is that the modification price is 3 times the value of the ticket. I contacted customer service by email, but there was no response. I was answered via WhatsApp, and with many requests to correct the situation, they refused and told me that it was a mistake. I reviewed the old and new reservation and discovered that the old reservation still had 5 passengers. I mentioned it to customer service on WhatsApp, and they were obligated. We could not modify your reservation and we made a new reservation for one passenger. They exploited unclear and misleading laws. I will continue my demands and present my story with them with evidence.
11 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Salem,
Thank you for sharing your experience with us. We sincerely regret that this situation has caused you frustration, and we appreciate the opportunity to address your concerns.
We have carefully reviewed your case. When the request to modify the departure date was submitted, it included only one passenger. Based on the information provided by the buyer at the time of the application, we processed the change accordingly.
We understand that this may not have matched your original intention, and we are sorry if there was any confusion regarding how to submit a change request for multiple passengers. Our team is always available to assist with clarifying procedures before any payment is made, and we encourage customers to double-check the details in their request forms to avoid such misunderstandings.
Please know that your feedback is very important to us. We take it seriously and will use it to improve the clarity of our services and communication going forward.
If you have any further questions or require documentation regarding the transaction, we remain at your disposal.
ممتاز ورائع جدًا
11 luglio 2025
Non scritta su invito
Risposta di Alrehlat
شكرًا جزيلًا لك أ. تركي سعد الدوسري على تقييمك الرائع!
يسعدنا جدًا سماع أنك راضٍ عن تجربتك معنا. رضاك هو ما نسعى إليه دائمًا، ونأمل أن نستمر في تقديم خدمة تليق بتوقعاتك في كل مرة.
نتطلع لخدمتك مجددًا قريبًا!
The help for during the process is…
The help for during the process is great.
Easy to understand and follow the instructor advice.
9 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Laszlo Ferku,
Thank you for your kind feedback! We're glad to hear that the assistance provided during the process was helpful and easy to follow. It’s great to know that everything was clear and smooth for you.
If you ever need support again, we’re here to help.
Quick reservation and Quick support
Quick reservation and Quick support
7 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Thank you, Muhammad!
We're glad to hear you were satisfied with the quick reservation and support. If you need any help in the future, we're always here for you!
I booked 3 tickets from Cochin (COK) to…
I booked 3 tickets from Cochin (COK) to Doha through Alrehlat, and although it’s been several hours since payment, I have still not received the tickets. The message I got said it may take up to 24 hours, but this delay is already causing a lot of inconvenience and stress.
In urgent travel situations, such delays can seriously disrupt plans. So far, there has been no proper update or support from their customer service.
Even though it hasn't been 24 hours yet, I expected quicker processing for confirmed payments. I really hope Alrehlat issues the tickets soon and improves their service in the future.
6 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Lallu Shinu,
Thank you for sharing your feedback. We truly understand how frustrating and stressful this experience has been for you, especially when it comes to urgent travel plans.
Please accept our sincere apologies for the inconvenience caused. Your opinion is important to us, and we are genuinely concerned that this situation has arisen.
After reviewing your booking, we regret to inform you that at the time of issuing the tickets, we did not receive confirmation from the airline regarding the availability of free seats on the selected flight. Unfortunately, due to this, we were forced to cancel your reservation.
We have already returned the full amount you paid to the bank account used during the purchase. The funds should be credited back to your account shortly, depending on your bank's processing time.
We appreciate your understanding and hope to be able to serve you better in the future. Should you have any further questions or need assistance with a new booking, please don’t hesitate to reach out.
Dear Customer,
They never told me that it can take upto 24 hours and the review are here for scam only I am extremely worried you have to issue my ticket and send me write aways
You have paid for the flight tickets.
Itinerary: New York - Orlando.
Booking #N547KBMI Status: Payment confirmed. Ticket processing
Amount to be paid for booking: 660.29 GBP.
Date and time of booking: 05.07.2025 02:02.
An itinerary receipt with flight information will be sent to your email after the airline has confirmed seat reservations and flight tickets have been issued. This process can take up to 24 hours.
Bookings departing within the next 72 hours will be processed on a first-come, first-served basis.
Please issue my Ticket and I’ll change it to 5 star
5 luglio 2025
Non scritta su invito
Risposta di Alrehlat
Dear Robeel Ali,
Thank you for your message and for bringing your concern to our attention.
We’re happy to inform you that your tickets have been successfully issued and have already been sent to your email address. Please check your inbox (and spam/junk folder just in case) for the itinerary receipt with all flight details.
We truly appreciate your patience and understanding. If you have any further questions or need additional support, we’re here for you 24/7.
Wishing you a smooth and pleasant journey!
Risposta di Alrehlat
Thank you, Ibrahim Naggi Zarifah, for your kind feedback!
We're glad to hear that you found our support helpful and friendly, and that we could assist you quickly. If you need anything else, don’t hesitate to reach out — we’re always here to help.
Safe travels!
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