What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was o... Leggi di più
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From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly. My contract with Alncom began on 30 September, a minor glitch presented itself that... Leggi di più
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Leggi di più
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I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Leggi di più
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Informazioni su Alncom
Scritti dall'azienda
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Informazioni di contatto
Alncom, NE662PF, Alnwick, Regno Unito
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Eccellente
508 recensioni
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From planning to installation and follow up - top marks.
From planning to installation the whole process has been very smooth. Knowledgable technicians who are polite and give good explanations about what they are doing Follow up interaction with customer support in Alnwick was excellent. All in all a top service providing us with super fast broadband throughout our home. This has been an experience that is light years away from the issues we had with our previous provider. Alncom is a local company that Northumberland should be proud of.
20 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you Mr Goode for your glowing 5* review, we are extremly grateful to you for sharing your experience.
Our teams will always go the extra mile to support our valuable customers.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Risposta di Alncom
Thank you Jean for giving us 5*'s, we are so glad you you have had an excellent experience with our customer service and installation teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Office staff realy nice on phone
Office staff realy nice on phone. Sales rep very good and guy that conected my house was very friendly abd did a great job very quickly
14 agosto 2026
Risposta di Alncom
Hi Rob, we truly value you taking the time to share your experience of your Alncom Broadband installation from the initial sale to being connected.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great experience
Great experience, porting from our old provider to Alncom. Very helpful staff, installation was very quick and were kept up to date at all stages. Would highly recommend. Great price, great service.
12 agosto 2026
Risposta di Alncom
Hi Jamie, thank you for giving our teams 5*'s and for the positive feedback, we really do appreciate you sharing your experience.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Enterprise grade service and product…
Enterprise grade service and product for rural Northumberland. Very happy with the installation, communication and product knowledge
12 agosto 2026
Risposta di Alncom
Hi David, thank you for taking the time to share your views on the service you have received from our Alncom teams, we are extremly grateful to you.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Great
Good price, great reliability, service and speed. Signed up after enduring a major British national 'service' for too many years. It's a night and day difference. Not long after getting connected I suffered a breakage/disconnect, not great of course, but rang Alncom fairly late on an afternoon, got an answer after about 3 rings speaking to a real person, got put through to the right department, answered a few questions about the issue and literally less than an hour and a half later had someone round and issue was fixed there and then, within 30 minutes of arrival... my previous provider had me cut off for 3 weeks... no comparison.
3 giugno 2026
Risposta di Alncom
Thank you Iain for sharing your experience you have had with our teams, we welcome you aboard and look forward to serving you as an Alncom customer.
We will always do our utmost to provide the best service possible to you one of our valuable customers.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
What a fab service
We chose to change from another provider and go with Alncom and we were connected and up and running the next day. The service has been excellent from the off. I have had a follow up calls to check that we are happy with the service already too.
With our previous provider, the TV would freeze constantly, it was always cutting out and that hasn't happened at all with Alncom. Really please that we chose to change.
They even paid our early termination fee. I would not use any other provider now. Lewis, Paula and the team have been so helpful and a credit to the company
23 luglio 2026
Risposta di Alncom
Hi Nickie, we are thrilled we could get you connected and up and running so quickly.
Thank you for your glowing 5* review, we are very grateful to you for taking the time to share your views on your broadband installation and the service you have recieved, we will pass your comments on to our teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Great Service
Super helpful staff who helped us to set up and account and port across a number with ease, fantastic customer service.
4 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you for taking the time to share your experience you have had with our Alncom teams, we really appreciate your views on the service you have recieved.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Everyone has been very helpful from the…
Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
26 giugno 2026
Risposta di Alncom
Thank you Kairen for your positive feedback and kind words, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom are Simply the Best
Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
29 luglio 2026
Non scritta su invito
Risposta di Alncom
Thank you Gideon for your kind words, we are delighted that you have found our teams to be extremely helpful and are very grateful to you for your support.
If you need any assistance or have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reported an issue I had with my…
Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come out. I would highly recommend this company. Kevin.
28 luglio 2026
Non scritta su invito
Risposta di Alncom
Thank you Kevin, for your kind words of appreciation, we are delighted that you are happy with the service you have recieved from our teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service and friendly staff.
Great service and friendly staff.
27 luglio 2026
Non scritta su invito
Risposta di Alncom
Thank you for giving us 5*'s we really appreciate it!
If you have any queries in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very good indeed
Very good indeed, a couple of minor communication glitches which were easily remedied. Would recommend.
16 luglio 2026
Risposta di Alncom
Thank you Paul for taking the time to share your experience you have had with our Alncom teams.
We appreciate you highlighting the minor communication glitches and have taken this on board, please do accept our apologies.
Please do let us know if you have any queries or need any support in the future, by contacting us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fantastic company.
Fantastic company.. From the 1st call to installation, everything was perfect.. highly recommended
24 luglio 2026
Risposta di Alncom
Thank you Neil, for your 5* review, we are thrilled that you have recieved great service from your first call to the installation of your Alncom Broadband, we are very grateful to you.
If you need any assistance, no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great sales and installation service.
Great sales and installation service.
Informed at all steps in the process of sales and installation
24 luglio 2026
Risposta di Alncom
Thank you Linda, for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I was very happy with the way…
I was very happy with the way everything went with customer service and the engineer who installed my WiFi Excellent 👌
24 luglio 2026
Risposta di Alncom
We would like to thank you for giving us 5*'s we are extremly grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Brent the engineer found the problem…
Brent the engineer found the problem immediately, and went above and beyond to ensure the problem would not recur
5 star service
24 luglio 2026
Non scritta su invito
Risposta di Alncom
Hi Philip, thank you for taking the time to share your experience you have had with our engineer Brent, we will pass this on to him.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
From installation to troubleshooting the service has been very prompt, friendly and responsive. They are a great company with a good customer service.
24 luglio 2026
Non scritta su invito
Risposta di Alncom
Thank you Andrew, for your kind words and giving us 5*'s, we are delighted that you have recieved prompt, friendly and responsive service from our teams, we will always do our utmost to support our valuable customers.
If you have any queries or need any advice please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
ALNCOM
The service was perfect from the first phone call to installation.The engineer was very helpful
14 luglio 2026
Risposta di Alncom
Thank you Kev, we are delighted that you are happy with the service you have recieved from our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
GREAT
Been with Alncom since they came to the Village of Lowick.
Great customer service 👏
Friendly staff on the end of the phone or email.
13 luglio 2026
Non scritta su invito
Risposta di Alncom
Thank you Julie for being an Alncom customer and for your continuous support, we are very grateful to you. We are so glad that your experience you have had with our teams has been positive.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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