What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was o... Leggi di più
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From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly. My contract with Alncom began on 30 September, a minor glitch presented itself that... Leggi di più
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Leggi di più
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I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Leggi di più
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Informazioni su Alncom
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Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Informazioni di contatto
Alncom, NE662PF, Alnwick, Regno Unito
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Eccellente
508 recensioni
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Absolutely Brilliant company
Absolutely Brilliant company. We were approached by Colin when they were bringing this service into the Village, he was extremely polite, friendly and knowledgeable. All questions were answered clearly and we signed up there and then. On the next working day we were called by the office to arrange an installation appointment for three days later. The installation team comprising of three engineers turned up promptly, discussed locations etc with us, completed the installation and then offered to help us set up our WiFi connected devices. The best bit is the increased speed! We were vey much at ease throughout the whole process and highly recommend this company.
10 settembre 2026
Non scritta su invito
Risposta di Alncom
Hi Katherine, this is wonderful to hear! It sounds like Colin and the installation team made the whole process smooth, professional, and stress free from start to finish.
Thank you for sharing such a positive review! If you have any other questions about anything else, please do contact our teams on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom Installation - Quick and easy
The engineer arrived on time and went straight into work mode. He gave me advice on how to connect everything and the installation was done under 2 hours which is fantastic. Up and running straight away.
The Customer Service was excellent from start to finish. Her assistance was vital as my previous provider was not making it easy to cancel.
Thank you so much Alncom for an effortless transition and I definitely recommend others to change their BB provider to them.
20 agosto 2026
Risposta di Alncom
Thank you Caroline for your 5* review, we really appreciate you taking the time to share your experience you have had with our teams at Alncom.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Can’t fault alncom at all
Can’t fault alncom at all! I filled out the enquiry form, and shortly had a call from Jess who sorted everything out for me, explained everything really well and booked in my installation. The engineers were great - made sure that the boxes were situated in a good place and set everything up for me. They were really helpful and I am really pleased to have my internet all set up in my new home by a local company, for a reasonable price.
7 settembre 2026
Risposta di Alncom
Welcome to your new home Alice, and thank you for taking the time to leave such a brilliant review!
We're delighted that Jess and our installation engineers took good care of you. As a local company, providing clear, reliable service at a fair price is what we're all about.
Thanks for choosing Alncom, we are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Mitford
From our initial conversation with salesman. All information has been correct. We signed up, were shortly given a date within a day. Booked , carried out work in no time at all . Brilliant team all pulling together in harmony.
4 settembre 2026
Risposta di Alncom
Thank you Trudi for taking the time to leave such a fantastic review! We are thrilled to hear that everything ran smoothly from your very first conversation with our sales team right through to the installation of your Alncom Broadband.
Providing accurate information, quick booking, and seamless teamwork are top priorities for us, so knowing the team delivered exactly that means a lot.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very professional and extremely …
Very professional and extremely helpful staff.
In both the office and the site works,
A young lad called Callum on site
Went way beyond the call of duty.
Like wise office staff, really on the ball and super helpful.
3 settembre 2026
Risposta di Alncom
Hi Denis,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We are thrilled to hear that you had such a great experience with both our office staff and our engineer Callum. We take huge pride in being, professional, and helpful every step of the way, so hearing this means a lot to us.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Hi Dean, thank you for sharing your feedback, we always strive to provide a helpful and efficient experience. We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent Company
We had lost our internet connection and couldn’t use our landline or mobile. The lady from Alncom was excellent. We are pensioners and she was so patient with us and gave us detailed instructions to sort out the problem
3 settembre 2026
Non scritta su invito
Risposta di Alncom
Thank you so much Joan for taking the time to leave such a kind review and for giving us 5*'s.
We will pass your lovely feedback on to the team. Thank you for being valued customers of Alncom, and please don't hesitate to to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be happy to help.
Team Alncom
Alncom customer service support is like…
Alncom customer service support is like having your own IT department. Raise a “ticket”, receive a call back and provided with the advice needed from well trained staff (Mark). Great service as usual. Thank you.
2 settembre 2026
Non scritta su invito
Risposta di Alncom
Thank you so much Edward, for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with Mark in our IT team. Our team works hard to deliver top quality service, and your feedback really does make a difference to us.
We are here if you have any queries or need any support in the future by calling 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very responsive!
Very responsive and being local are able to resolve issues really quickly- highly recommend
31 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you so much Anne for the great feedback! Being a local provider means we can react quickly and be there when our customers need us most, so we’re thrilled to hear you’ve experienced that firsthand. We really appreciate your recommendation and your support for Alncom!
Team Alncom
First Class Service …
From the first contact to switch to the installation the company kept me well informed as to how and when the installation would be completed.
On the day , the engineer,Oscar, was very professional and completed the job swiftly, checking that all out. Gadgets were fully working and the signal was strong in every room. A recent follow up call from the office to check we were happy with the new connection was also appreciated.
18 agosto 2026
Risposta di Alncom
Thank you so much for taking the time to leave us such a wonderful review, David! We’re delighted to hear that you were kept well informed throughout the switching process and that Oscar provided swift, professional service during the installation. Ensuring strong coverage across all your devices and rooms is always our goal.
We really appreciate your feedback and hope you continue to enjoy your new connection!
Team Alncom
Quality of Service at ALL Times!
The quality of an organisation lies not just in their product but in how they respond when something goes wrong. Admittedly rare, but whenever Alncom has an outage they are accessible, responsive, informative and -most importantly - very efficient in sorting out problems. Not something you get often from bigger providers - take note, BT! - and a quality that makes you want to stick with Alncom as the best and most reliable internet provider in Northumberland!
29 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you David for such a fantastic review! While we work hard to keep everything running seamlessly, how we step up when things don't go to plan is what truly matters.
Keeping you informed and getting you back online quickly will always be our top priority. We're proud to serve Northumberland, and knowing we have your trust means a lot to our teams at Alncom.
Risposta di Alncom
Hi Ross,
Thank you for taking the time to leave us a 5-star review! We're glad to hear you enjoyed our friendly and efficient service.
The Alncom Team
Good local provider
They came to fit the system on time and did a good job everything is working well we highly reccomend them as a local internet providor and good prices yours wayne.
24 agosto 2026
Risposta di Alncom
Hi Wayne,
Thank you for taking the time to leave us such a great review! We’re delighted that our installation team did a good job and that your internet is working well. We really appreciate your recommendation and your support as a local customer.
Team Alncom
Customer Service any good?
I have contacted Customer Service twice now and on both occasions it has been dealt with "the old fashioned way"....i.e someone I could clearly understand rapidly assisted me. It felt like I was talking to a friend.....Thankyou
25 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you Richard for the wonderful review! "Old fashioned" personal service is something we take huge pride in as a local provider, so it's brilliant to know our team delivered rapid, friendly support both times you reached out. Thanks for being an Alncom customer. Team Alncom
Very friendly and helpful
Very friendly and helpful when I had an internet speed issue, turns out it was my fault and due to the ethernet cable I had used. Would highly recommended for great customer support, and the monthly cost is very reasonable for the speeds.
24 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you Edward for the glowing feedback! Providing friendly support and reliable speeds at great value is what we aim for every day. We’re delighted our team could assist you and get your connection back up to full speed!
Team Alncom
Wow, what an amazing service.
1st time of calling with an issue and wow, what a great service.
Daniels actions were instant and really reassuring/knowledgeable and he gave me every confidence that the issue would be resoved quickly.
Appointment booked for Monday, the engineer arrived bang on time, and resolved the issue.
So glad we made the move to Alncom.
Thank you!!
23 agosto 2026
Non scritta su invito
Risposta di Alncom
Thank you Dave for such an incredible review! We’re absolutely thrilled to hear about your first support experience with us. Daniel and the rest of our team take huge pride in giving quick, reassuring service, so we'll be sure to pass your kind words on to him. We're so glad you made the switch to Alncom!
Warm regards,
Team Alncom
A very personal and professional service
A very personal and professional service. Provide timely updates and extremely helpful installation team once the fibre had been installed. Broadband performance now excellent, very happy with the service Alncom provided.
17 agosto 2026
Risposta di Alncom
Thank you Andrew so much for the fantastic review! We're thrilled to hear that you had a great experience with our installation team and enjoyed clear updates throughout the process. It’s wonderful to know your broadband is performing brilliantly—welcome to superfast fibre!
Team Alncom
Alncom have been extremely helpful in…
Alncom have been extremely helpful in getting our broadband upgraded to fibre. All the engineers that we’ve met have been very pleasant and efficient. The office staff are very polite and helpful and return calls when they say they will, which we appreciate and value. We’re looking forward to working with this local company which is easily contactable and knows the area in which we live. We would not hesitate to recommend Alncom to others.
21 agosto 2026
Risposta di Alncom
Thank you so much Julia for taking the time to share such a thoughtful review! We are absolutely delighted to hear that your experience upgrading to fibre broadband went smoothly.
Our engineers and office team take huge pride in delivering reliable, local service. Knowing that you value having a local team that knows the area means everything to us.
We truly appreciate your recommendation and look forward to keeping you connected for years to come!
Team Alncom
Professional and efficient
We have found Alncom to be friendly and professional throughout both our business and home broadband installations. Their staff did the jobs very efficiently and without any mess. The broadband speeds have proved to be exactly what was promised. We wouldn’t hesitate to recommend Alncom.
21 agosto 2026
Risposta di Alncom
Thank you for sharing your experience! We’re thrilled that you’re happy with both your home and business broadband, as well as the work from our teams. We truly appreciate the recommendation and look forward to continuing to provide you with great service.
Team Alncom
Well done Zak
The installation process was executed sensitively and swiftly by Zak who is an obsolute assett to Alncom, nothing was a bother to him and he was polite, friendly, considerate and professional. He helped me reconnect all of my devices and cameras and got help with the ones that were proving to be problematic.
Since the installation, I have had a polite follow up call to check that everything is running OK, which it is.
Great local service.
20 agosto 2026
Risposta di Alncom
Thank you so much Pauline for taking the time to share such a thoughtful review! We are absolutely delighted to hear about your experience. Zak is a fantastic member of our team, and we will make sure your kind words, especially about his patience with reconnecting your devices and cameras are passed along to him. It’s also great to know our follow up call hit the mark and your connection is running smoothly. Thank you for supporting a local service!
Team Alncom
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