The quality of the coats is amazing, and the designs are very unique, stylish, and comfortable to wear. The only thing that could be improved is the delivery service, as my order took much longer than... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Niestety nie mogę polecić odzieży z tego sklepu. Mimo że zamówienie dotarło dość szybko, jakość materiałów, wykonania oraz użytych dodatków pozostawia wiele do życzenia. W moim przypadku jeden z... Leggi di più
L'azienda ha risposto
Alessa is truly one of the most wonderful brands you could purchase from. Their delivery is always very quick, and I have most certainly never been disappointed with any purchases I have made. I can... Leggi di più
L'azienda ha risposto
I’m absolutly in love with my Alessa coat! The quality is amazing and it looks even more beautiful in real life. It feels so elegant, timeless and luxurious and I’ve already received so many complimen... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Alessa, your exclusive destination for luxury clothing that unites feeling and style in a unique way. We are passionate about offering women around the world the best in loungewear and bringing a sense of relaxation to our garments. Alessa was founded with a simple vision: to create clothes that make women feel confident, beautiful and comfortable.
Informazioni di contatto
Svezia
- Hello@alessa.se
- alessa.se
4,1
Molto buono
131 recensioni
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Worst customer service ever
12 dicembre 2025
Risposta di Alessa Clothing
Dear Shahad,
I am genuinely surprised and saddened to see this review. I have personally looked back through our communication and can see that we have exchanged 18 emails back and forth regarding your order #6425.
Throughout our conversation, I did my absolute best to support you:
I responded to every single one of your messages, often within less than 24 hours.
I prioritized your order internally as soon as you mentioned your travel plans and content creation deadlines.
I contacted the courier personally to request they expedite and accelerate the delivery so you wouldn't have to pay extra for shipping.
I provided you with the manufacturer's tracking details and kept you updated on its movement through the domestic terminal.
We truly went above and beyond to ensure your jackets were ready and shipped in time for your trip. Given the amount of personal care and constant communication we provided, I would love to understand why you feel our service was poor so we can address your concerns.
Awesome
The quality and fit of the jacket are excellent. Customer support was fast and very helpful. This is the best website to buy a gift for a woman. I would definitely order again anytime.
21 dicembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi Joshua,
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality, fit, and our customer support. It makes us very proud to be your go-to destination for gifts. We look forward to welcoming you back to Alessa soon!
Best regards, Sara
Ich habe vor vier Wochen eine Jacke…
Ich habe vor vier Wochen eine Jacke bestellt und sie wurde immer noch nicht versendet. Auf mehrmalige nachfrage und bitte den Artikel nun zu stornieren wurde ich vertröstet, dass das nicht geht da sie schon im Versand wäre. Dies stimmt aber nicht und ich möchte die Jacke absolut nicht mehr haben. Da mir vier Wochen + die Zeit die nun verstreichen wird bevor sie versendet wird und ankommt auch eine lange Zeit beanspruchen wird. Nichts davon wurde auf der website angemerkt. Angeblich seien die Jacken „handmade“ nach langer nachforschung habe ich einige andere Websites entdeckt die diese identische Jacke auch anbieten. Also möchte ich nun einfach endlich mein Geld erstattet bekommen und die Jacke nicht mehr haben.
1 dicembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hallo Sophia,
Es tut uns aufrichtig leid, dass Sie mit der Wartezeit unzufrieden sind. Da unsere Jacken tatsächlich in Handarbeit gefertigt werden, kann es in der Hochsaison leider zu Verzögerungen kommen. Wir legen großen Wert auf Qualität, weshalb jedes Stück vor dem Versand geprüft wird. Bitte kontaktieren Sie uns direkt unter hello@alessa.se mit Ihrer Bestellnummer, damit wir Ihren Fall sofort prüfen und eine Lösung finden können. Herzliche Grüße, Sara
The team was very helpful and…
The team was very helpful and responsive. I reached out with a question regarding my shipment, and they replied promptly and shared the tracking information once it became available. I was in contact with Sara, who was lovely and very helpful throughout the process.
Overall, it was a smooth and positive experience, and I’m happy with the support I received.
16 novembre 2025
Risposta di Alessa Clothing
Hi Rana,
Thank you for the lovely review! It was a pleasure assisting you. I’m so happy to hear that you found our communication helpful and that you had a positive experience with us.
Enjoy your order!
Best regards, Sara
It’s been more than 3 weeks and my…
It’s been more than 3 weeks and my order still isn’t shipped. I know they claim the items are “made to order”, but that just feels like an excuse at this point. If production takes that long, maybe plan ahead and make stock before selling? Every other store manages to ship in a few days. This whole experience really doesn’t inspire confidence in this brand - it’s honestly very frustrating.
11 dicembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi Charlotte,
We completely understand your frustration regarding the wait time. Because we follow a "made to order" model to avoid overproduction and ensure high craftsmanship, our process is slower than traditional fast-fashion stores. However, we hear your feedback loud and clear and are working on ways to improve our timelines. Please reach out to hello@alessa.se so we can give you a specific update on your order status.
Best regards, Sara
My granddaughter loves the Sweater
My granddaughter loves the sweater. It appears to be made out of good quality material.
Thanks
16 novembre 2025
Risposta di Alessa Clothing
Hi Rosie,
Thank you for sharing!
We are so happy to hear that your granddaughter loves her new sweater and that you are pleased with the material.
Quality is our top priority, and it's wonderful to know it met your expectations.
Best regards, Sara
Bad communication and no e-mails
I ordered something from them three weeks ago and still haven't received an email about when my order will be delivered. They also don't provide tracking, and they're not responding to my messages. It's really antisocial. I hope I still receive my order or get my money back.
30 novembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi Kyara,
I am very sorry to hear that you feel this way. We aim to respond to all messages within 24 hours, and automated confirmation emails are sent immediately after purchase. Please check your spam folder, as they sometimes end up there. We would love to look into this for you right away please reach out to us at hello@alessa.se with your order details so we can provide your tracking link and a status update.
Best regards, Sara
The sales practices are misleading, but it must be acknowledged that the product arrived in perfect condition and the customer service was responsive.
I ordered a rabbit fur jacket on October 16, 2025.
I received it today, November 11, 2025, which is almost one month after the purchase date. The delivery time was very long, and this is because Alessa Clothing did not handle the shipping and delivery process. It was actually shipped directly from AliExpress. I do not see any issue with sourcing products from China, as this is what most prêt-à-porter brands do today. However, I do think that practicing drop shipping and therefore not checking the quality of the merchandise before sending it to the customer is not honest. For this reason, I will not be ordering from this website again.
The item I ordered did not have any manufacturing defects, fortunately. But it could have happened, and in that case, I would have had to return an item that I waited one month for, at my own expense. This is the downside of drop shipping.
To conclude, I would recommend that buyers simply purchase directly from AliExpress, which is a more economical option.
On the other hand, the customer service was very professional; I received quick responses to every email I sent. I simply would have preferred more transparency from Alessa Clothing. That is why I am giving 3 stars.
The sales practices are misleading, but it must be acknowledged that the product arrived in perfect condition and the customer service was responsive.
Edit after Alessa Clothing’s response : You source your products from AliExpress, and the package was shipped via Cainiao (AliExpress’s delivery company). When the delivery person called me to hand over my parcel, he even said, “Hello, this is the AliExpress delivery.” I have absolutely all the tracking evidence of my order from China. PLEASE DELETE YOUR RESPONSE AND STOP LYING.
11 novembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Thank you for your feedback. We’d like to clarify that we do not ship from AliExpress all our pieces are handmade and individually prepared, which can sometimes extend delivery times. We appreciate your patience and understanding.
Risposta di Alessa Clothing
Hi Isobell,
Thank you so much for your kind review! We are delighted to hear that you find the jacket beautiful and that you were happy with our customer service. Enjoy your new piece!
Best regards, Sara
The coat i ordered is worth every…
The coat i ordered is worth every penny, the delivery was faster than expected. In love with my new coat. 100% recommend, also communication is amazing.
23 ottobre 2025
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Risposta di Alessa Clothing
Hi Amber,
We are so happy to hear you are in love with your new coat! It’s wonderful to know that the delivery and communication met your expectations. Thank you for the 100% recommendation!
Best regards, Sara
The fur jacket
Ordered the fur jacket and I look like an elf with that pointy hood. Otherwise it’s good.
16 ottobre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi Mad,
Haha, we love the honesty!
We're glad to hear that you're happy with the quality otherwise. The hood design is a signature look for that model, but we appreciate the feedback.
We hope it keeps you warm and stylish regardless!
Best regards, Sara
Risposta di Alessa Clothing
Hi Meli,
Thank you for the stars!
We are so glad you enjoyed the quality and the fast shipping.
We look forward to seeing you at Alessa again soon!
Best regards, Sara
The brand isn’t inclusive it only has…
The brand isn’t inclusive it only has sizes for small/petite women.
30 settembre 2025
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Risposta di Alessa Clothing
Hi Maja,
Thank you for your feedback. We currently offer sizes from XS to L in almost all of our products. We’re truly sorry if none of these sizes worked for you.
Super dårlig service
Super dårlig service, har bestilt en jakke som ikke er kommet.
Jeg har efterfølgende skrevet en mail til dem omkring hvor min pakke bliver af med ordrenummer og det hele og har ikke fået svar. 900kr lige ud af vinduet!
30 settembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hej,
Vi beklagar att du känner så här. Vi kan dock inte se att vi har fått något mejl från dig tidigare. Vänligen kontakta oss direkt på hello@alessa.se
, så hjälper vi dig gärna att lösa detta så snabbt som möjligt.
No updates about the order
hi, I made a order, paid for it, but haven’t received any communications about my parcel. I don’t know will it be shipped or no. Company doesn’t answer at emails
29 settembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi Daria,
Thanks for reaching out! No worries your order is on its way, and everything is on track.
We’ve also responded to your email, so please check your inbox (and maybe your spam/junk folder just in case).
Let us know if you need anything else!
har fortsatt ikke fått min pakke og det…
har fortsatt ikke fått min pakke og det har gått flere dager nå, fortsatt ikke fått svar om når pakken min blir sendt.
25 settembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi,
Your package is on it's way. If you have any further questions, feel free to contact us at hello@alessa.se
.
Thank you for shopping with us!
Good communication
Good communication, good service, package came in Time
1 settembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi!
Thank you so much for your kind review!
We’re so glad to hear you’re happy with both the service and delivery.
Warm regards,
Team Alessa 🤍
Risposta di Alessa Clothing
Hej!
Tusen tack för din fina review!
Så kul att höra att du är nöjd med både kvaliteten och leveransen.
Varma hälsningar,
Team Alessa 🤍
I bought 3 jackets to my sisters and…
I bought 3 jackets to my sisters and they got so satisfied, I strongly recommend Alessa✅
4 settembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi!
Thank you so much for your kind review!
We’re thrilled to hear your sisters loved their jackets – that makes us so happy! ✨
Thank you for recommending Alessa.
Warm regards,
Team Alessa 🤍
I bought a jacket to my girlfriend she…
I bought a jacket to my girlfriend she loved it.
4 settembre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi!
Thank you so much for your review!
We’re so happy to hear your girlfriend loved her new jacket – that means a lot to us!
Warm regards,
Team Alessa 🤍
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