The quality of the coats is amazing, and the designs are very unique, stylish, and comfortable to wear. The only thing that could be improved is the delivery service, as my order took much longer than... Leggi di più
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Scopri cosa dicono le persone
Niestety nie mogę polecić odzieży z tego sklepu. Mimo że zamówienie dotarło dość szybko, jakość materiałów, wykonania oraz użytych dodatków pozostawia wiele do życzenia. W moim przypadku jeden z... Leggi di più
L'azienda ha risposto
Alessa is truly one of the most wonderful brands you could purchase from. Their delivery is always very quick, and I have most certainly never been disappointed with any purchases I have made. I can... Leggi di più
L'azienda ha risposto
I’m absolutly in love with my Alessa coat! The quality is amazing and it looks even more beautiful in real life. It feels so elegant, timeless and luxurious and I’ve already received so many complimen... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Alessa, your exclusive destination for luxury clothing that unites feeling and style in a unique way. We are passionate about offering women around the world the best in loungewear and bringing a sense of relaxation to our garments. Alessa was founded with a simple vision: to create clothes that make women feel confident, beautiful and comfortable.
Informazioni di contatto
Svezia
- Hello@alessa.se
- alessa.se
4,1
Molto buono
131 recensioni
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Risposta di Alessa Clothing
Thank you, JH! Good quality and easy shipping are two things we never want to compromise on, so it's lovely to hear we delivered on both. We really appreciate you. 🤎
Manglende svar og ingen oppdatering på ordren
Bestilte en jakke for 15 dager siden. Har ikke fått oppdatering på at pakken er sendt eller lignende, og heller ikke fått svar på mail av de.
20 agosto 2026
Non scritta su invito
Risposta di Alessa Clothing
Vi er så lei oss for dette, Ida, og beklager virkelig at du verken har fått oppdatering på pakken eller svar på mailen din. Slik skal det ikke være. Vi vil veldig gjerne rydde opp i dette for deg med en gang. Ta kontakt med oss på hello@alessa.se eller via WhatsApp på kontaktsiden vår https://alessa.se/pages/contact, gjerne med ordrenummeret ditt, så følger vi opp bestillingen din personlig.
Wonderful team
Wonderful team.
I contacted several times the team because I was worried about the shipment. They made sure my parcel arrived in time. The jacket is beautiful !
9 agosto 2026
Non scritta su invito
Risposta di Alessa Clothing
We completely understand the worry while waiting on a parcel, so we're really glad our team could reassure you and get it to you in time, sasha! Even happier that the jacket turned out beautiful. Thank you for trusting us. 🤎
Worst shopping experience I have ever…
Worst shopping experience I have ever had. First my item arrives and looks nothing like the picture. Then their return function on their website is «out of order» causing me to not be able to make a normal return. Therefore I had to send the package back with a separate postservice, which is fine. But now they won’t even pickup the package. It arrived almost a moth ago, and they still haven’t picked it up. This process has been absolutely horrible, and I am still waiting for my money back. Stay clear of this website. SCAM. DO NOT RECOMMEND.
22 maggio 2026
Non scritta su invito
Risposta di Alessa Clothing
Kristine, we're truly sorry for how frustrating and drawn out this has been, and you have every right to be upset. A product that didn't match, a return that wouldn't work, and a refund you're still waiting on is not the experience we ever want anyone to have. We want to make this right and get your refund sorted as a priority. Please email us at hello@alessa.se or message us on WhatsApp via https://alessa.se/pages/contact with your order number, and we'll personally chase down your parcel and refund right away.
I had a very disappointing experience
I had a very disappointing experience. I contacted customer service multiple times to request a return for my item, but no one responded to my messages or provided any assistance. The lack of communication and support was extremely frustrating. I expected better customer service and would not recommend this company based on my experience.
15 maggio 2026
Risposta di Alessa Clothing
Fatma, we're really sorry to hear this, and we completely understand how frustrating it is to reach out and not hear back. That is not the standard of care we want to give anyone. We would genuinely love to help you with your return properly. Please contact us at hello@alessa.se or via WhatsApp on our contact page https://alessa.se/pages/contact with your order number, and we'll make sure someone takes care of you personally.
Risposta di Alessa Clothing
We’re so sorry to hear that your parcel hasn’t arrived. We completely understand how disappointing this must be, and we’d love to help you resolve it as quickly as possible.
Please contact us at hello@alessa.se
with your order number, and our team will look into this right away and make sure it gets taken care of.
Köpte en jacka och ett loungeset och är…
Köpte en jacka och ett loungeset och är otroligt nöjd! Super fina och bekväma.
18 aprile 2026
Non scritta su invito
Risposta di Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att du är otroligt nöjd med både jackan och loungesetet.
Vi blir verkligen glada att du tycker att de är både fina och bekväma. 🤍
High quality clothing would recommend…
High quality clothing would recommend as a gift for you’re wife
16 gennaio 2026
Non scritta su invito
Risposta di Alessa Clothing
Thank you so much for your kind review! We’re so happy to hear that you’re pleased with the quality and would recommend Alessa as a gift.
We hope your wife loves wearing it. 🤍
Otroligt bra present till min fru
Otroligt bra present till min fru. Hon blev glad!
16 aprile 2026
Non scritta su invito
Risposta di Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att klänningen blev en uppskattad present och att din fru blev glad.
Jag köpte en klänning från Alessa och…
Jag köpte en klänning från Alessa och är verkligen imponerad. Materialet känns exklusivt och mjukt, med en fin tyngd som ger ett lyxigt fall. Passformen är otroligt smickrande och varje detalj känns genomtänkt. Klänningen ger en elegant känsla och fungerar perfekt både till fest och finare tillfällen.
6 aprile 2026
Non scritta su invito
Risposta di Alessa Clothing
Tack snälla för din fina recension! Det gör oss så glada att höra att du är nöjd med din klänning från Alessa. Vi lägger mycket omtanke bakom material, passform och detaljer, så det betyder verkligen mycket att du upplever klänningen som både exklusiv, smickrande och elegant.
Vi hoppas att du får många fina tillfällen att bära den. 🤍
The quality over the price was…
The quality over the price was extremely bad and Sizes were horrible.
It was sent to me from China a different return address was given to me.
I returned the items through the post office they never picked up the phone or collected it from the post office and was sent back to me.
I tried to solve the problem with them directly but unfortunately they told me to send the items back again with no guarantee through what I feel was AI based replies.
1 gennaio 2026
Non scritta su invito
Risposta di Alessa Clothing
Thank you for your review and for taking the time to share your experience. We are truly sorry to hear that you were unhappy with the quality and sizing of your items, and that the return process was so frustrating for you. This is not the experience we want our customers to have.
We understand how stressful it must have been to deal with the return, and we sincerely apologize that our customer service did not meet your expectations. We are continuously working to improve our processes and communication.
If you would still like us to look into your case and find a resolution, please don't hesitate to reach out to us directly. We would love the opportunity to make this right for you.
Risposta di Alessa Clothing
Tack för din recension! Vi är glada att du är nöjd med kvaliteten på våra produkter. Vi förstår att priset kan kännas högt, men vi strävar alltid efter att erbjuda produkter av hög kvalitet som håller länge. Vi hoppas att du fortsätter att handla hos oss och att vi kan fortsätta att glädja dig med våra produkter!
“I had a really great experience with…
“I had a really great experience with Alessa. I bought a winter jacket from them, and the whole process was smooth from start to finish. Their customer service was excellent, they were very kind and helpful, and I felt genuinely taken care of. The jacket itself was great too. I’d definitely recommend Alessa to anyone looking for quality products and good service.”
8 marzo 2026
Non scritta su invito
Risposta di Alessa Clothing
Hi Thikra,
Thank you for such a lovely review. We're so happy to hear you had a great experience with us and that you’re enjoying your jacket. Your support truly means a lot to us
//
Marissa
Risposta di Alessa Clothing
Tack så mycket för din fina recension!
Vi är väldigt glada att höra att du är nöjd med både leveransen och vår kundservice. Det betyder mycket för oss.
Tveka inte att höra av dig om du behöver hjälp i framtiden – vi finns alltid här.
Vänliga hälsningar,
Marissa
I purchased 2 pieces from you
I purchased 2 pieces from you. And both are absolutely stunning. I wear them everyday. I am obsessed!!!
8 febbraio 2026
Risposta di Alessa Clothing
Thank you for your kind words.
Knowing that you are so happy with your pieces is the greatest compliment we could receive. This is exactly why we do what we do.
Alessa
I’ve contacted them over mail and…
I’ve contacted them over mail and WhatsApp, and they don’t even reply. I’ve bought a jacket, and you would to return it - but their website is not allowing me to return it. Even though I have 14 days to return it. They promise you quick delivery, but I ordered my in December and first received it in 16 Jan. How is this possible, and why is the customer service so slow? I need a resolution on this matter, because it’s so frustrating.
26 gennaio 2026
Non scritta su invito
Risposta di Alessa Clothing
Hi,
We’re truly sorry to hear about your experience — that’s not the level of service we aim to provide.
We understand how frustrating delayed delivery and return issues can feel, especially when you’re expecting a smooth process. December and January are high-volume periods, but that should never result in you feeling unheard.
We would really like to resolve this for you as quickly as possible. Please email your order number to hello@alessa.se, and we will personally look into your case and assist you with your return right away.
Thank you for bringing this to our attention — we appreciate the opportunity to make this right.
— Team Alessa
Jeg returnerte en vare
Jeg returnerte en vare, de har ikke godkjent returen av en helt fin jakke. Som var helt ubrukt. Får ikke tak i dem via mail eller WhatsApp nå i ettertid…
23 ottobre 2025
Non scritta su invito
Risposta di Alessa Clothing
Hi Synne,
We’re sorry to hear about your experience. That’s certainly not the impression we want you to have of Alessa.
If a return has not been approved, it is usually because something in the process did not meet our return conditions. However, we would absolutely like to review your case carefully to ensure everything has been handled correctly.
Please email your order number to hello@alessa.se, and we will personally look into this for you and assist you further as quickly as possible.
We appreciate you bringing this to our attention and look forward to resolving this for you.
— Team Alessa
The quality and size were perfect
The quality and size were perfect. There was a production issue, Though It was communicated perfectly and I got the coat before the expected date.
13 dicembre 2025
Risposta di Alessa Clothing
Hi,
Thank you so much for your kind words — we truly appreciate it.
We’re glad to hear that the quality and fit met your expectations. While there was a production issue, we’re happy we could communicate transparently and ensure your coat arrived even earlier than expected.
Thank you for your trust and for being part of Alessa.
— Team Alessa
alqinash kan minkamuksh jidana waja'…
alqinash kan minkamuksh jidana waja' saghiran mutaeanifis
13 dicembre 2025
Risposta di Alessa Clothing
Hi,
Thank you for sharing your feedback.
We’re sorry to hear that the fabric and fit did not meet your expectations. Quality and tailoring are extremely important to us, so we truly value feedback like this.
We would appreciate the opportunity to look into this further and assist you. Please email your order number to hello@alessa.se, and our team will be happy to review your case and help you directly.
Thank you for bringing this to our attention.
— Team Alessa
Achtung Betrug!!!!?
Lange Lieferzeiten (über 1 Monat) wo man vorab nicht informiert wird…
Jacke sieht aus wie auf Bildern ein Artikel wurde gar nicht verschickt von zwei Jacken da die Produktionszeit noch länger gedauert hätte. Die Jacke wird aber auf x anderen Webseiten für die selbe Qualität angeboten. Ob Handmade stimmt ist fraglich.
Man muss der Ware selber hinterherlaufen…. Shop sollte mir seit über zwei Wochen eine Rückerstattung machen nach mehrmaligen erinnern passiert nichts.
3 gennaio 2026
Non scritta su invito
Risposta di Alessa Clothing
Hi,
We take accusations of this nature very seriously and would like to clarify the situation.
First, we are sorry to hear that you experienced a longer delivery time than expected. During high-demand periods, certain pieces may require extended production time, and when this happens, we always aim to communicate this as clearly as possible.
Regarding the second jacket, if an item is not shipped due to extended production delays, customers are of course offered a refund. If your refund has not yet been completed, we sincerely apologize for the delay and would like to resolve this immediately.
Please email your order number to hello@alessa.se, and we will personally review your case and ensure this is handled without further delay.
We are committed to resolving this properly.
— Team Alessa
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