Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. E... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did... Leggi di più
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The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs,... Leggi di più
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Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails.... Leggi di più
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Dettagli dell'azienda
Informazioni su AlaskaCruises.com
Informazioni fornite da varie fonti esterne
At AlaskaCruises.com, we are your Alaska experts. We will help you plan your cruise vacation of a lifetime.
Book Your Cruise Online or call our Alaska cruise experts at 1-800-201-6937
Informazioni di contatto
220 Congress Park Dr Suite 330, 33445, Delray Beach, Stati Uniti
- 1-800-201-6937
- contactus@alaskacruises.com
- alaskacruises.com
1,5
Pessimo
351 recensioni
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Very good advice and customer service.
12 giugno 2020
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Poor communication
Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails. Horrible business practices.
28 maggio 2020
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Risposta di AlaskaCruises.com
Hello Annmarie. We apologize that you had a less than satisfactory experience with us. Please understand that your agent did attempt to assist you and arrange the best possible offer with the cruise line. We do hope that we will be able to serve you again.
Very satisfied
My agent contacted the cruise line and efficiently handled my cruise credit to apply to a cruise one year away.
14 maggio 2020
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The cruise consultant was fantastic to…
The cruise consultant was fantastic to work with!!!!
13 maggio 2020
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Rebecca Witt has been very helpful with…
Rebecca Witt has been very helpful with our rescheduling. She has been very quick and efficient with her assistance. This will be our first Holland cruise. If Holland reflects Rebecca’s service, it will be a fantastic cruise.
13 maggio 2020
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Maggie Britton is the best
Maggie Britton is the best! She has been my travel specialist for months now. Booking land and sea travel, rebooking after covid 19 cancellations .so helpful, digging in to get me the best trip, upgrades, deals!!
8 maggio 2020
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Elaine was amazing!
Elaine was amazing!! She is really looking out for us. She is knowledgeable and finds exactly what we need. She is awesome!!
7 maggio 2020
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Terrible service
Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. Even then, it appears someone called ONCE but did not leave a message. Funny how others can leave messages because the mailbox is not full.
7 maggio 2020
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Risposta di AlaskaCruises.com
Hello Kristine. One of our Sales Managers has attempted to call you several times but there is no answer and your voice mailbox prompts a full message. Please give us a call and ask for Trisha so that we can help correct this issue.
the reps i spoke with..even before…
the reps i spoke with..even before shutdown were friendly and were able to answer my questions.
30 aprile 2020
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Reschedule
Even though our trip got cancelled due to Covid 19, you all made it very easy for us to be able to reschedule next year! ❤️
30 aprile 2020
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Very nice experience
Excellent knowledge , information, follow up and client service.
10 marzo 2020
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Booking our Alaska cruise with Alasks…
Booking our Alaska cruise with Alasks Cruises was a great experience. Lily was a wonderful person to work with. I would recommend her and Alaska Cruises to anybody who are thinking of booking an Alaska trip.
3 marzo 2020
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Michael Ellis was great in preparing…
Michael Ellis was great in preparing everything and organizing our Trip.
27 febbraio 2020
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Everything was explained to my…
Everything was explained to my satisfaction by Abraham.
25 febbraio 2020
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This is our third booked Alaska cruise…
This is our third booked Alaska cruise through AlaskaCruises.com. We have been impressed with the professional and courteous way in which each process has been accomplished. Rebecca is a breathe of fresh air.
20 febbraio 2020
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Great service
Great service. Took the time to answer my questions.
20 febbraio 2020
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Carol was amazingly helpful
20 febbraio 2020
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Your representative was very helpful &…
Your representative was very helpful & followed up on a few issues. Good experience
18 febbraio 2020
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Very helpful
I could not have asked for a better experience dealing with Holland cruises. This is our first ever cruise and Teresa Taylor was, above and beyond, helpful!
18 febbraio 2020
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