The washing machines have been malfunctioning for over a week now, and despite reporting the issue, they haven't been serviced yet. Given the high charges for each washing machines, i kindly request... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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They know there are major issues with their payment software at Molencaten Waterbos but they refuse to come by. They mist have gotten over 200 support chats in one month with the same issues but stil... Leggi di più
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Nok det ringeste betalingssystem jeg har oplevet. Har netop brugt 20 minutter på at betale for tre maskiner. Størstedelen af tiden er brugt til at se på tre prikker, der blinker. Systemet har væ... Leggi di più
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Щиро вдячна вашій компанії за миттєву допомогу, щойно я звернулась зі своєю проблемою . Ваша підтримка підкреслює цінність вашої компанії та довіру клієнта, що є важливою частиною взаємодії з аудитор... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Airwallet is a completely administration free payment system for shared laundries, currently operating in 18 countries around the world. Airwallet allows users to pay with their mobile phones, laundry owners to focus on what's important to them, and laundry distributors to generate recurring revenue from Airwallet. Airwallet is for everyone - users can pay with whatever payment card they have, no matter what country they live in. Laundry distributors can generate a profit from the payment systems, build a stronger relationship with their customers - and of course, get superior support from Airwallet.
Informazioni di contatto
Sivlandvænget 3.1, 5260, Odense S, Danimarca
- +4578709999
- contact@airwallet.net
- airwallet.net
2,5
Scarso
123 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
Effektivt betalingssystem med…
Effektivt betalingssystem med muligheder for booking
10 dicembre 2023
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Risposta di Airwallet
Hej Lone! 👋
Tusind tak for den fantastiske anmeldelse! Det glæder os virkelig at høre, at vores betalingssystem har været effektivt for dig, og at du har haft god oplevelse med bookingmulighederne.
Vi lægger stor vægt på at sikre en problemfri og brugervenlig oplevelse, så det betyder meget for os at få bekræftet, at vores indsats gør en forskel for vores kunder.
Hvis du har brug for noget eller har flere spørgsmål, er du altid velkommen til at kontakte os. Vi ser frem til at fortsætte med at give dig en god service! 🙌
De bedste hilsner
- Tobias og Airwallet-teamet
Great support
Even if I had some technical issue with the payment method, the support (Tobias) was very kind and professional, and help me in the throubleshooting of the weird problem I had this Saturday morning.
9 dicembre 2023
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Risposta di Airwallet
Hi Simo! 👋
Thank you for sharing your experience with us! We're glad to hear that our support team could assist you with the technical issue you encountered with the payment method. Providing kind and professional support, especially during unexpected hiccups, is something we prioritize. We're pleased we could troubleshoot the problem for you on a Saturday morning.
Your feedback encourages us to continue delivering quality assistance. Should you have any further questions or need help, please feel free to reach out. We appreciate your support! 🙌
Best regards
- Tobias and the Airwallet team
Seamless app with great customer support
Love the simplicity of the app, specially filling up wallet so the payment is easier. Love to see constant small upgrades. The support is amazing, had some issues with machines and the staff is always helpful and nice, they guide you through the troubleshoot and do they best to assist. Happy to have their system in the building. 💪
2 dicembre 2023
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Risposta di Airwallet
Hello there! 👋
Wow! Thank you so much for this incredible review! We're thrilled to hear that you love the simplicity of our app and find the wallet feature helpful for smoother payments. It's fantastic to know that our constant upgrades have been noticed and appreciated.
Moreover, we're delighted that our support team could assist you effectively with the machine issues. Providing helpful and friendly guidance through troubleshooting is what we strive for, and we're glad it made a positive impact for you. Your support means a lot to us, and we're thrilled to be a part of your building's system. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us! 🙌
Best regards
- Tobias and the Airwallet-team
Great costumer service.
27 novembre 2023
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Risposta di Airwallet
Hi Marie! 👋
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team.
Providing top-notch service is a priority for us, and it's fantastic to know that it made a difference for you.
If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future! 🙌
Best regards
- Tobias and the Airwallet-team
pretty good
19 novembre 2023
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Risposta di Airwallet
Hello there! 👋
Thanks for your positive review of Airwallet.
It's nice to hear you find our product as good. It's also our main goal to make the app a user-friendly platform for online payments to washing machines and dryers as well.
We continue daily to create and implement new features that gives the users more options in the app.
Always feel free to contact us with questions regarding Airwallet if needed and then we will take care of your request!
We wish you a nice day! 🙌
Best regards
- Tobias and the Airwallet team
It was interactive and effective
15 novembre 2023
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Risposta di Airwallet
Hi Imane 😄
Thanks for your positive review.
It's nice to hear that our customer service was effective when you needed our assistance!
We always want to help users quickly and effectively whenever we can help the user with something in the laundry room.
We hope Airwallet is a good fit for you in the future and always feel free to contact us again for support if needed!
We wish you a nice day! 🙌
Sincerely,
- Tobias and the Airwallet team
Super brugervenligt og intuitivt…
Super brugervenligt og intuitivt produkt. Det er også rart at kundeservice har åben både aften og weekend. En KÆMPE anbefaling herfra! 👍👍
8 novembre 2023
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Risposta di Airwallet
Hej Sofie 🙂
Tak for din positive anmeldelse af Airwallet systemet og vores åbningstider for vores kundeservice.
Det er netop vigtigt for os at lave et brugervenligt system, så alle brugere kan bruge appen uden at støde på tvivl eller diverse vanskeligheder. Appen skal være brugervenlig for ALLE brugere!
Som du nævner, er det også vigtigt for os at holde åben aften og weekend, da disse tidspunkter på ugen også bliver brugt til at vaske tøj og her kan vi assistere brugerne, hvis der skulle være behov for det.
Husk du altid er velkommen til at henvende dig til vores support, hvis du ønsker dine spørgsmål besvaret fra vores side i forhold til Airwallet.
Du ønskes en fantastisk dag! 🙌
De bedste hilsner
- Tobias og Airwallet-teamet
Payment problems
I loaded 60 DKK on my card as I wanted to use the washer and drier (30DKK each) however after making the first payment it kept telling me I didn’t have enough funds to use the drier. After contacting customer support I was informed that my balance can’t go below 20 DKK. This meant I paid an extra 20 DKK which I will never use. Customer support was very helpful though suggesting I could use it in the morning and get the 20 DKK refunded from his manager. Problem was my clothes were wet and needed to dry now. He ( Tobias Larsen) was great though.
7 novembre 2023
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Risposta di Airwallet
Hi Tabea! 👋
Thanks for your rating of the wallet feature.
I have to mention that the amount cannot go to 0 DKK as we ensure that every user always has funds to make payments in the laundry and it's also an easier way to make a refill in the app instead of doing it manually.
And that is why we also have a feature called 'Auto-Refill' so the system will automatically refill the amount you set in the app when the balance is low.
In your case, as I mentioned, we could refund your ekstra payment of 20 DKK and update your profile in the app so the wallet will be removed from your account.
I hope this makes sense for the future use of the wallet feature in the Airwallet app and you are always welcome to contact us again if any other questions need to be answered.
I wish you a very nice day! 🙌
Best regards
- Tobias and the Airwallet-team
Hurtigt og hjælpsom support
Nem app at navigere rundt i. Der var lidt tvivl omkring booking. Men super god support der var hjælpsom og løste mit problem med det samme
3 novembre 2023
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Risposta di Airwallet
Hej Jakob
Tak for de pæne ord. Det var godt vi fik det løst og du fik vasket tøj.
Skulle der opstå tvivl en anden gang, så tøv ikke med at række ud til os.
Vi ønsker dig en rigtig god dag herindefra Airwallet-kontoret! 🙌
De bedste hilsner
- Kim og Airwallet-teamet
Det er en god service der ydes
Det er en god service der ydes
Den meget faglig og venlig, kan
Vitterlig anbefales.😀😉
3 novembre 2023
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Risposta di Airwallet
Hej Jan 😌
Tusind tak for din positive anmeldelse af vores kundeservice.
Det er vigtigt for os at kunne forklare kunden, hvad der sker i en situation som kan virke udfordrende og hermed også assistere kunden til, hvordan vi kan løse problemet og forklare herfra, hvorfor det sker.
Det var godt vi fik styr på det Jan. Du ønskes en rigtig god weekend! 👍
De bedste hilsner
- Tobias og Airwallet-teamet
Super god service
Super god service, samt meget hurtig respons, når man står i en udfordring.
1 novembre 2023
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Risposta di Airwallet
Hej Jan 😀
Mange tak for din positive anmeldelse af vores support.
Vi går rigtig meget op i at yde god service og være hurtigt responsive, hvis der skulle opstå udfordringer når man står i vaskerummet. Det er helst en process vi ser der skal løses hurtigt, da det med at vasketøj skal være en nem og brugervenlig oplevelse i sig selv.
Du er altid velkommen til at kontakte os fremtiden hvis du har behov for det.
Du ønskes en rigtig god dag! 🙌
Med venlig hilsen
- Tobias og Airwallet-teamet
This modern app has made laundry room…
This modern app has made laundry room management convenient and accessible. The responsive support, especially from Tobias, adds to its appeal. It’s great to have such a helpful resource at your fingertips for hassle-free laundry management.
30 ottobre 2023
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Risposta di Airwallet
Hi Victor 😄
Thanks for your positive review of our product and support of Airwallet.
One of our goals is to make the laundry experience simple, easy, and user-friendly for the users and provide welcoming, personal, and helpful customer service.
I was happy to have been able to help you and you are always welcome to contact us with any questions about Airwallet.
I wish you a nice day! 🙌
Best regards
- Tobias & the Airwallet team
Airwallet Recommended
With our multiple stores across the island, we had purchased payment terminals at each one costing thousands each and if something went wrong all machines could not be operated. Thankfully, with Airwallet we have made a small investment compared to the terminals and can be set remotely and instantly. We are waiting on voucher codes or 'happy hours' to be introduced on the app so that our customers can benefit from off-peak washing. Hope to have this soon!
22 ottobre 2023
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Risposta di Airwallet
Hi Jean
We are happy to hear about your thoughts on our products. Our development team is working on cool features which include features like "vouchers" and campaigns.
We are always open for ideas from our customers, so if you would like to share your thoughts, then please reach out to us, and we will have a look at it.
Kind regards
Kim & the Airwallet-team
Dreadful experience at my flats today
Dreadful experience at my flats today. Nothing worked.
21 ottobre 2023
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Risposta di Airwallet
Hi Matthew
Im sorry to hear about your experience. If you reach out to our support team, then we can have a look at what did not work for you.
Hopefully we can help you to make everything work again.
Kind regards
Kim & the Airwallet-team
Et vaskesystem der virkelig fungerer
Et vaskesystem der virkelig fungerer. Dejligt med en velfungerende APP.
Systemet er professionelt og der er altid telefonisk support. Virkelig flot. Holder medarbejderne mon ferie:-).
Systemet kan kun anbefales.
11 ottobre 2023
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Risposta di Airwallet
Hej Jørgen 🙂
Mange tak for din positive feedback! Det er dejligt at høre, at du er tilfreds med vores betalingssystem på vores Airwallet app samt vores meget aktive telefoniske support.
Vi går meget op i at være aktive både om morgenen, om dagen og om aftenen, fordi både at vaske og tørre tøj foretages på vidt forskellige tidspunkter for alle vores brugere - Så hvis folk står med problemer i vaskerummet, er vi ALTID parat til at løse det for dem!
Os fra Airwallet ønsker dig held og lykke med dine vaskerier i fremtiden, og hvis du har brug for yderligere hjælp på et tidspunkt, er vores support selfølgelig klar til at assistere dig.
Vi ønsker dig en rigtig god dag herindefra Airwallet-kontoret! 🙌
De bedste hilsner
- Tobias og Airwallet-teamet
Nem og smidig opstart
Nem og smidig opstart.
Enkel opsætning og nem adgang online til administrationsmodul.
1 settembre 2023
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Risposta di Airwallet
Hej Allan 😄
Tak for din positive feedback. Det er dejligt at høre, at du føler opsætningen har været en god oplevelse samt dit indtryk af vores såkaldte Airwallet dashboard.
Vi ønsker dig alt mulig held og lykke med dit vaskeri i fremtiden og du er altid velkommen til at henvende dig til vores support, hvis du har brug for at få besvaret nogle spørgsmål eller få yderligere assistance i forhold til produktet.
Jeg ønsker dig en rigtig god dag! 🙌
De bedste hilsner
- Tobias og Airwallet-teamet
Very reactive customer service
Very reactive and helpful customer service, they developed quickly a new version of the app for me as it was not working on my tablet. Go for it!
Maybe one suggestion would be to allow registration with something else than a phone number (mail/fb account etc), as for example, in my case I just broke my phone so I had to create a new account with someone else's phone and it wasn't ideal.
5 ottobre 2023
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Risposta di Airwallet
Hello Charlotte,
We appreciate your kind words! It's always our priority to ensure our users have a smooth experience, and that goes for the whole team including developers who took the challenge to develop new app for the specific tablet. :)
We value your feedback regarding registration options. Your suggestion to allow registration with email or social media accounts is noted, and we'll consider it as we continue to enhance our app.
Thank you for choosing our service, and please don't hesitate to reach out if you have any more ideas or if there's anything else we can assist you with.
Kind regards
Hana and the Airwallet team
Great company and great customer service
I have found airwallet to be a great company to work with. The portal provided is very easy to use and gives real time reports and transaction history. The customer service is amazing. We have only had one need to contact customer support so far and they responded instantly to the online chat and then called me straight away to help solve our problem. Special mention to Hana who is fantastic and always available when we need anything.
2 ottobre 2023
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Risposta di Airwallet
Hello Daniel,
Thank you for such an amazing review. We are very happy that you find the Airwallet product helpful! It was a genuine pleasure assisting you, and we want you to know that we're here for you whenever you need assistance or have any feedback to share
Kind regards
Hana and the Airwallet team
Excellent support
Excellent support whenever needed, ensuring a seamless experience with laundry bookings
2 settembre 2023
Non scritta su invito
Risposta di Airwallet
Hi Nicoline 😁
Thanks for your positive response regarding Airwallet.
We are glad that you feel happy with our customer service and our booking system as well!
Our main goal is as a company to be responsive and personal during support to get a good vibe with the user as long the problem is getting solved as well.
Also about the booking system, the user is able to secure their laundry at a specific time on busy days.
Always feel free to contact us regarding concerns or questions linked to Airwallet.
We wish you a very nice day! 🙌
Kindly regards
- Tobias and the Airwallet team
Økonomisk problem.
Hurtig kontakt samt klar og tydelig forståelse og hjælp til løsning af mit problem.
21 settembre 2023
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Risposta di Airwallet
Hej Kirsten 😄
Tak for din positive respons. Vi var glade for at kunne løse dit problem for dig hurtigt og effektivt. Det er blandt andet det som er vigtigt at have ved en stabil og effektiv supportlinje.
Husk du altid er velkommen til at henvende dig, hvis du har noget på hjerte i forhold til Airwallet.
Du må have en dejlig dag!🙌
De bedste hilsner
- Tobias og Airwallet-teamet
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