I have been using this for a while and I have received an amount of cash back to use for reducing mobile cost. I'm not liking the links to certain retailers though, I've tried but not been successful... Leggi di più
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My first 2 £5 that I accumulated deducted from my phone bill but my third just disappeared. I tried contacting them but had no response. I appreciate that if you spend you save but I found myself spen... Leggi di più
L'azienda ha risposto
Really dreadful company Lure people into making purchases through their app, when you do, they pocket the commission and refuse to payout If you raise a query they invent small print to eva... Leggi di più
L'azienda ha risposto
Been using Airtime rewards for some time now and it’s been brilliant at reducing my phone bill, just by using my debit card to pay for every day things like groceries. Can’t recommend enough. A*******... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Informazioni di contatto
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Regno Unito
- support@airtime.co.uk
- airtimerewards.co.uk
3,5
Nella media
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Impossible to contact and app doesn't work.
I signed up because of a recommendation from my phone provider but the app wouldn't work. I tried contacting Airtime but kept getting "error, try again later". I deleted the app with a request for the company to delete my personal and bank card details but they still email and track my shopping. I keep trying to message them to delete my details but just get the error message. I don't trust the company and wish I'd read the recent reviews before sending my bank card details. I just want them to cancel my membership and not hold my bank card information!
28 maggio 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey Yvonne, so sorry to hear of the issues encountered when trying to contact us. We appreciate you providing the account details through Trust Pilot and I can confirm your erasure request has been fulfilled and the team have reached out to confirm this.
I have been using this app since 2023…
I have been using this app since 2023 but none of my transactions are going through, I have emailed but no success.
28 maggio 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Thanks for your feedback and for being with us since 2023. We’re sorry to hear your recent transactions haven’t been tracking and that you haven’t had a response to your emails.
We’d like to look into this for you. Unfortunately, we’re unable to see any account details from your review. We have requested some details via Trust Pilot, once we have these, we’ll make sure it’s picked up and investigated as quickly as possible.
Used to be great years ago
Used to be great years ago, would get loads of rewards but now hardly any of the shops I shop at are on there! Or you have to use a specific link or buy a gift card which I don't want to do. I haven't earnt a single penny in all of May! Bring back Costa coffee, m&s, next etc. I'm not interested in designer clothes brands or shein, boohoo etc
28 maggio 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey Rachel! Thanks for taking the time to leave your feedback, we really appreciate it. We're sorry to hear the app isn’t delivering the same value for you as it once did.
We understand your frustration around some brands no longer being available, and that using tracked links or gift cards isn’t always convenient or appealing. We’re constantly reviewing our retailer offers and the feedback around brands like Costa Coffee, M&S and Next is really valuable, so we’ll be sure to pass this on to the relevant team.
Retailers and offers can change over time based on partnerships, but we absolutely want the app to feel rewarding and relevant for everyday shopping. Thanks again for sharing your thoughts, feedback like this helps shape future improvements.
A small amount towards my phone bill.
When I joined Airtime rewards, many years ago, I purchased gift cards. If I purchased so many per month then I would accumulate a bonus. Now gift cards do not count towards that bonus, which is very disappointing.
Rewards for buying gift cards has reduced by customer. I still buy gift cards as they do help towards my mobile phone bill, just nowhere near as much, which is why only the 4 stars.
25 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Kim! Thank you for your continued support over the years and for sharing your feedback with us. We understand your disappointment regarding the changes to gift card rewards and bonus eligibility, especially as you’ve been using them regularly to help reduce your mobile bill.
While some reward rates and bonus structures have changed over time, we’re really pleased to hear that gift cards are still providing you with savings. We truly value your feedback and will make sure your comments are shared with the relevant team as we continue to review and improve our offers and rewards programme.
Risposta di Airtime | Power Your Mobile Life
Hey! Thanks for your feedback. We’re always working to bring more offers and better rewards to our members, so we appreciate you sharing your thoughts. We’ll make sure your comments are passed on to the team as we continue improving the experience.
So easy to use and the rewards pay a…
So easy to use and the rewards pay a large part of my mobile bill for which I just shop in my usual places. Simple!
23 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! Thank you for your great review! We’re so pleased to hear you’re finding the app easy to use and that the rewards are helping cover a large part of your mobile bill. It’s great to know you’re earning just by shopping at your usual places, exactly how it should be. Thanks again for your support 😊
Used to be a great way to save money on…
Used to be a great way to save money on your phone bill. However lately transactions are missing and even though you submit a missing transaction form, send the receipt and bank statement they say it doesn’t meet the criteria. I think it’s because the reward would have been £47.04 and that is the real reason. They say it’s because my bank statement doesn’t show the last 4 digits of my card. Whose bank account does this? Customer service is very slow to reply. Absolute joke
19 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
We’re sorry to hear you’ve been disappointed with your recent experience. We understand how frustrating it is when a transaction doesn’t track as expected, especially for a larger reward amount.
To clarify, the rewards are funded and approved by the retailer, so when investigating missing transactions we do need certain information to confirm that the purchase was made using a registered payment card. This helps us work with the retailer to investigate any tracking concerns properly.
We appreciate that not all bank statements display the last 4 digits of the card used, and we apologise for any frustration caused during this process. We’re also sorry to hear you’ve found response times slower than expected, and we’ll make sure your feedback is passed on to improve on our support.
Good app for rewards.
17 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! Thank you for your review, we're very happy to hear you're enjoying the rewards available. Please let us know if there is anything at all we can help with 😊
Great Money Saver
Great way of saving money on your phone bill. Easy to set up and transfer your rewards to your phone bill.
11 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Nina, thank you so much for your 5* review! We're thrilled to hear you're enjoying saving money off your mobile bill with us and the app has been easy to use. Please get in touch if there is anything we can help with 😁
Not happy !!!!
Made an in App purchase with TUI - followed the instructions and completed. When I checked my emails to see TUI confirmation I noticed Airtime had also emailed me to say they had saved my “link”. They sent the same email later that day. Slightly confused so contacted them to say “why did you send these - I already did the purchase in App”. Next thing I know they are telling me their records show I did not use the App !!!!! Complete lies - come on Airtime sort this out !!!!
Update 19 May : thank you Airtime for looking into this and resolving.
4 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Faye, we're really sorry for the confusion and the frustration this has caused. We appreciate you providing some account information and the team have investigated this matter further. They have reached out with a resolution and have ensured you receive your eligible rewards. We apologise again for the inconvenience caused!
They give great rewards on your O2…
They give great rewards on your O2 bill. They also listen to you when you ask about certain rewards and reply to you.
10 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Pauline, we really appreciate your positive feedback! We're delighted to hear you're enjoying the app and our support team have helped when you needed us 😊
Refusing to let me redeem and poor customer service
Tried to redeem to my network (Three) and the funds were deducted from my Airtime balance but were not sent to the network and it's still marked as 'pending' on the Airtime app. Contacted support but they haven't done anything and it's been 14 days since I first contacted them. Not sure if they have financial difficulties as they're not letting me withdraw my rewards (which is within their £20 per month cap).
EDIT: I'm still getting no response from customer service - I responded to their TrustPilot enquiry but still haven't had any response.
1 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Will, thank you for taking the time to leave us your feedback. We're very sorry to hear about the issue with your redemption. We appreciate you providing some account details and the team have reached out to help with a resolution. We apologise for the inconvenience caused.
The UP rewards are a joke
The UP rewards are a joke , loads of transactions don’t register, customer services are a waste of time with the scripted responses
7 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Rob, we're sorry to hear that your experience has been so frustrating. This is certainly not the seamless experience we aim for, and it sounds like we’ve missed the mark both with the tech and our support. We've reached out via Trust Pilot to obtain some account details so we can review this further. We'll await your reply.
Best Savings
The fact I can save money on my mobile bills is a great way of saving whilst shopping at my favourite retailers.
6 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! Thanks so much for your 5* review! Wonderful to hear we're helping you save on your mobile bill, it's what we're here for 🙌 If there is anything we can help with, please do not hesitate to get in touch.
A great incentive
A great incentive! Very straightforward and easy to understand how it’s done. The rewards load up pretty quick and it is great to have the option of reducing your bill with the points or receive it in cash.
A great way to earn as you spend! Definitely recommend!
1 aprile 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey Andreia, it’s fantastic to hear that you’re finding the app so straightforward and rewarding! We're glad the quick tracking of the transactions and flexible redemption options are working well for you.
Thank you so much for the recommendation and for being part of the community!
Great way to make money, a few annoying features
This is an great way to make money. There is an increasing number of different retailers on there which is great. I like the monthly rewards too, as an extra boost.
The thing that lets it down is the fact that there is a cap on the amount you can redeem each month - you save up money on the app and then can’t use it the way you wanted to. I understand that this could be the decision of the phone companies, but it is a problem.
There are some annoying things that just don’t need to be there - like the fact that ‘tap to earn’ purchases don’t count towards the monthly challenges. Also the fact that you have to activate flash rewards - why? I guess the idea is that they want people constantly looking at the app but it actually just frustrates people when they get a notification saying they’ve missed out on a flash reward, especially when you already use the app a lot.
Before joining, I was a little worried about the safety of my bank cards but I’ve been on there over a year and have had no problems at all - I completely trust it.
3 maggio 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey Annabel, thank you so much for your detailed review and for being a loyal member for over a year! We’re thrilled to hear that you feel confident in our security and that you’re enjoying the growing variety of retailers and our monthly rewards.
We also really appreciate your honest feedback regarding our current limitations. We understand how frustrating redemption caps and the manual activation of Flash Rewards can be. We're always looking for ways to improve the user experience, and your comments regarding "Tap to Earn" integration and app notifications are incredibly helpful for our development team to hear.
Thank you for sharing your perspective, it helps us build a better experience for everyone!
Such a great way of saving to go…
Such a great way of saving to go towards your phone bill. It's amazing how much your rewards add up 👍
30 aprile 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey Laura! We’re so glad to hear you're enjoying the rewards! It really is a great feeling to see those savings stack up. If there is anything at all we can help with, please let us know 😊
It’s an easy way to pay part or all…
It’s an easy way to pay part or all your phone bill each month, for just using your cash cards.
1 maggio 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey! That’s exactly what we love to hear! We’re thrilled that you’re finding the app to be a seamless way to save on your mobile bills just by going about your everyday shopping. Thank you for the support and for being part of the Airtime community!
Rip off fees and restrictions
I've been using airtime for a few years now and when I first joined the rates were good and everything was fine.
Over this time the rates have started to slip, I then changed providers to ID mobile which they don't support.
I was told by them that's fine, as I can have the money transferred into my bank. So I have saved since and have £44 in my account, when I go to withdraw I can only withdraw £10 a month AND they charge £1.30 for the privilege each time.... I emailed them and was told it was to cover costs of the transfer, total rip off and rubbish.
So now I'm having to wait for over four months to get the money I earned... Guess they are happy though, earning a lot of interest on all our money by restricting our withdrawals, along side the money they make with each purchase and the insane £1.30 charge to have £10 of my rewards!!!
Don't see companies like Quidco or Topcashback do that...... Shame on you Airtime.
30 aprile 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey Graham, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience and the frustration this has caused you. Please accept our apologies for the disappointment regarding our current processes and support options.
We value your long-term loyalty and we're always working on improving the app. Your comments have been passed along to our team for review. Thank you again for bringing your concerns to our attention and helping us make Airtime the best it can be.
disappointing
frequent issues with bonuses....
slow tracking...
very slow/poor customer service if you require any help
26 aprile 2026
Non scritta su invito
Risposta di Airtime | Power Your Mobile Life
Hey David, Thanks for your feedback, we’re sorry to hear you’ve had a frustrating experience.
We understand how important it is for bonuses and tracking to work smoothly, and for support to be there when you need it. We’ve been in touch regarding your query sent yesterday, with a response sent this morning, and we really hope the information provided helps resolve things for you. If you still need any further assistance, please don’t hesitate to reply to our latest message, we’re here to help and will do our best to get everything sorted as quickly as possible.
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