My first 2 £5 that I accumulated deducted from my phone bill but my third just disappeared. I tried contacting them but had no response. I appreciate that if you spend you save but I found myself spen... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Been using Airtime rewards for some time now and it’s been brilliant at reducing my phone bill, just by using my debit card to pay for every day things like groceries. Can’t recommend enough. A*******... Leggi di più
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It simply doesn’t work. You can’t speak to a human, chat AI service online and received a responses back from a human once or twice but these are followed by AI reply’s. I’m disabled and thought th... Leggi di più
A good way to save money on my phone bill which in today’s time every penny counts and if a can get a few free phone bills I’m happy. There’s still some High Street shops that don’t participate like S... Leggi di più
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Scritti dall'azienda
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Informazioni di contatto
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Regno Unito
- support@airtime.co.uk
- airtimerewards.co.uk
3,5
Nella media
6K recensioni
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Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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When you have picked your choices the…
When you have picked your choices the points should go straight on i get sick of having to fill out missing receipts and then waiting for them to clear like for points from march still pending
10 febbraio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Vanessa, thank you for sharing your experience with us, and we are truly sorry for the hassle this has caused. We completely understand it can be frustrating having to manually upload missing receipts and then have to wait months just to see your points clear. You shouldn't have to keep doing this so we'd really like to look into this matter further if you would be happy to get in touch with us, we just need a few details to locate your account.
We are constantly working with our partner retailers to make the tracking process smoother and to make sure our members receive their rewards as fast as possible.
Thank you for your patience with us while we work through these delays to get your rewards sorted.
What’s not to like,
What’s not to like,
Easy to use,just have to link your bank cards and airtime pretty much does the rest for money off your phone bill.
29 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey David! Thank you so much for the wonderful review! We are thrilled to hear that the app is easy to use and that you're enjoying the rewards toward your phone bill. We love knowing that the core process of earning through your everyday shopping is paying off for you.
We appreciate you taking the time to share your feedback, and we're glad to have you saving with us!
Hands down the easiest way to cut fixed bills!
I’ve been using Airtime for a while now, and it is easily one of the best money-saving apps on my phone. On average, the cashback I earn pays for my mobile bill for 5 full months out of the year! It completely takes the sting out of a recurring monthly cost. You just link your cards, shop at your usual places, and watch the credit build up passively. Cannot recommend it enough if you want free money off your phone bill.
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Lee! Thank you so much for sharing your experience. What a fantastic milestone to reach! Covering your mobile bill for five full months out of the year is an incredible achievement, and we are absolutely thrilled that Airtime is making such a difference in cutting down your monthly costs.
We really appreciate the high recommendation, and we look forward to helping you wipe out many more phone bills in the future. Happy saving 😊
Is a good app
Is a good app . But too many online only offers. I prefer to go in store.
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Kim! Thank you for taking the time to leave us a review! We're glad to hear you are enjoying the app overall.
We completely understand your preference for shopping in store. While many of our retail partners currently choose to run online only rewards, we are always working hard to expand our lineup. Your feedback is incredibly helpful, and we'll keep pushing to bring more in store options to the app.
So easy to set up and use
So easy to set up and use - just use my card as usual and end up with cash to pay off the phone bill - I've earnt £80 overtime for dojng nothing other than my usual shopping. It can take a few months for the cashback hence not giving 5 stars but otherwise highly recommend
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Ceri! Thank you for sharing your experience with us! We are so happy to hear that we've helped you save £80 on your phone bill just by doing your usual shopping.
We completely understand your feedback regarding the time it takes for rewards to become payable. These times are set by the retailers but we're always working with them to have this as low as possible, so members receive their rewards asap. We really appreciate your patience with this part of the process.
Thank you for the high recommendation, and happy earning!
Not the best tracking where you buy
Not the best tracking where you buy, and even when it does track it has to be eligible... on the end almost never!
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Pedro, we appreciate your feedback and we're sorry to hear you have experienced some tracking issues.
Unfortunately, on occasions some transactions can be missed but we have the form available on the app to complete so you do not miss out on any eligible rewards. It also lets us look into any concerns and fix them asap. If you're encountering continued issues with your transactions, please get in touch with the team and we'll do everything we can to help.
Hassle free and
Hassle free and no need to submit receipts as auto tracked. A shame that Waitrose is no longer linked.
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! Thank you for your review, wonderful to hear the app has been hassle free for you and earning rewards has been easy, it's what we strive to do! We hear you on the Waitrose offer and we're doing everything we can to get them back on 😊
Too many changes
Getting harder to earn rewards as outlets keep changing. When new ones are added it is only for short periods 7 to 14 days seems a waste and too many only pay for online only or with a particular card.
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey David, thank you for sharing your feedback with us! We understand how frustrating it can be when your favorite retailers change or when an offer doesn't align with how you prefer to shop.
While we are always working hard to bring you the best possible rewards, the specific terms, like whether an offer is online only, requires a specific card, or runs for a limited time are ultimately at the discretion of our partner retailers. That being said, we are constantly adding new brands to the lineup to keep things fresh and give you as many options as possible. We really appreciate your patience and your feedback, as it helps us continue to improve all aspects of the service.
Leave it alone if it's working
Used to be good with monthly challenges but now changed not as attractive
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Shelagh, thank you for your feedback. We're always working on new ways for our members to earn rewards and we really appreciate your feedback on the new feature. It certainly helps us continue to improve on the service.
Quick and easy way to earn extra money…
Quick and easy way to earn extra money through regular purchases
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! We really appreciate your positive feedback and we're delighted to hear how quick and easy you have found the app to use and earn ☺️
Reduce Your Mobile phone bill
Airtime is a very good way of reducing your mobile phone bill with minimal effort. Once you register your payment cards they are automatically linked to the shops and services in the scheme. You do not have to register each individual payment,
Well worthwhile,
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! Thank you so much for the fantastic review! We are thrilled to hear that Airtime is making it easy and effortless for you to save on your mobile phone bill, it's what we're here to do 😃
The app offers exactly what it says it…
The app offers exactly what it says it does.
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey! Thank you so much for your 5* review. We're delighted to hear you're enjoying using the app! 🤩
Good concept, poorly executed
The concept is great and most of the purchases track without issue but there are some fundamental problems that I have reported repeatedly that haven’t been fixed and soil what could be a 5 star app.
The first is that the ‘Up’ enhancement keeps disconnecting, sometimes within 24 hours of linking a card. The process to keep reconnecting when this is supposed to last 90 days is quite tedious.
The second is many of the bonus, short term offers for retailers don’t track and have to be reported manually, often more than once and taking a lot of time.
Additionally, if the current June promotion change to a prize draw from earning rewards is permanent the app won’t be worth having.
3 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Rob, thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear that these recurring issues have frustrated your experience and taken the shine off what should be a 5-star app for you.
We completely understand how tedious it is to deal with manual tracking and unexpected disconnections, especially when you have already reached out to report them. Please know that our team is actively looking into these issues to make the experience as seamless as it’s meant to be.
Regarding your feedback on our June promotion, we hear you, we are always looking at new ways to reward our community, but user feedback like yours is exactly how we decide what works and how to improve.
We appreciate your patience with us while we work to smooth out these bumps and earn back that 5-star rating!
Great little app
Great little app, I’ve earned £20 off my mobile bill since using this app over the last few months. Just by spending at shops I already use you get bonus rewards. Brilliant 🤩
2 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Keren! Thank you so much for your fantastic 5-star review! We are thrilled to hear that you’ve earned £20 off your mobile bill already just by spending at the shops you already use. That's exactly what we strive for, making it easy to get rewarded with bonus rewards. Happy saving!
Trust Broken
I have been with Airtime for about couple of years and encouraged friend and family to join. I was excited to see Love Holidays on their tracked system and purchased a holiday to Prague. I calculated this would get me back about £17 to out against my phone bill. This credit never came and there has been a continuous back and forth with me supplying and resulting evidence of this purchase. During which a Boots purchase has also not resulted in a credit now they want me to go and evidence this purchase but I’ve already supplied some details. In short it’s a good concept and worked well for a bit but this has broken my trust. I just received a definitive you did nit use the link to buy your holiday when I know factually I did. I was midst of responding when I thought I wonder if this is a IT glitch or a common occurrence that’s when I went to Trustpilot to find that I am not the only person that has been let down and put through this nonsense due to their poor IT system. If they cannot honour their basic concept they become untrustworthy. Sad because it seemed to be a good thing.
1 giugno 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Stuart, thank you for taking the time to share your experience. We're very sorry to hear about the frustration and disappointment this situation has caused, especially as you've been a member for several years and have recommended Airtime to your friends and family.
We completely understand why this has affected your trust in our service. When you make a purchase expecting a reward and that reward doesn't track as expected, it's understandably frustrating, particularly when you've spent considerable time providing evidence and following up with our team.
While the vast majority of transactions track successfully, there are occasions where a retailer may not pass the necessary tracking information to us. When this happens, we have to work with the information available from both our systems and the retailer's records to investigate the claim. We appreciate that from your perspective you used the Love Holidays link correctly, which is why we understand how disappointing it is to receive an outcome that doesn't match your expectation.
We also recognise that having a separate Boots transaction requiring further investigation can make the situation feel even more frustrating. Our requests for supporting information are never intended to create unnecessary work for members, but rather to give us the best possible chance of validating missing rewards with the retailer.
We take feedback like yours very seriously. Tracking reliability is fundamental to the Airtime experience, and we continuously work with our retail partners to improve tracking accuracy and reduce the need for manual claims. We also regularly review our processes to ensure investigations are handled as fairly and thoroughly as possible.
We're genuinely sorry that your recent experiences have left you feeling let down after years of positive use. We value your loyalty and the trust you've placed in us by recommending Airtime to others. If there is any outstanding information or if you'd like us to review the details of your cases again, we'd welcome the opportunity to take another look.
Thank you again for your feedback.
Geat way saving money off mobile
It's a great way saving money off your Mobile. Even better now there is the UP you get rewards faster and more variety places to shop
30 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Thanks for your lovely feedback! We’re really pleased to hear you’re enjoying saving money on your mobile and that the UP feature is helping you earn rewards faster with more variety of places to shop.
It’s great to know the changes are making a positive difference, and we really appreciate you taking the time to share your experience.
Bad customer service
I have used this app for years and never had an issue until now. I am missing a redemption on my phone bill for April and I have contacted customer service with proof of phone bills, screen shots of my direct debits on my bank statements to proove the redemption did not happen and I have been ignored. Emails back and forth and I get scripted emails back for over a month! I’m £10 down and never recieved and getting ignored after saying I didn’t receive a text message saying it’s been taken off my phone bill! Really disappointed with the customer service, might aswell not have one as they don’t help at all and fobbed me off!
30 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Kirsty, thank you for taking the time to share your feedback, and we’re very sorry for the frustration and inconvenience this has caused. We completely understand how concerning it is to feel you’re missing a redemption, especially after being in contact with support and providing evidence.
We apologise for the delay in getting this resolved and for the experience you’ve described with our responses not feeling helpful or personal. That’s not the standard we aim to provide.
We’ve been actively looking into your case, and we can confirm the missing rewards for April have now been re-credited. Our team has also responded directly to your query with an update.
Thank you again for your patience while we got this sorted, and for being a long term user of the app.
Its ok could be better savings and more brands added lile next , fatface , primark ete.
Its good but takes ages to get rewards back and laterly less saved you have to spend loads to get back needs more of a save over 4% plus to make worth while saving. And needs plenty more networks on board which you can link your phone number to. Other than that its great saver for money off phone bill in cost living crisis that the uk goverment seem to ignore with prices on everything going up and wages down taxes up.
29 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Thanks for taking the time to share such detailed feedback. We’re really pleased to hear you find the app a great way to save on your phone bill, especially during a time when managing everyday costs is so important.
We’re sorry to hear your recent experience hasn’t felt as rewarding as before, particularly around the speed of rewards and the amount you’re able to save. We understand how important it is for rewards to feel worthwhile, and we regularly review our offers and earn rates with partners to try to improve this.
We also appreciate your point about needing more networks available to link your phone number with. Expanding our network coverage and partner base is something we’re actively working on to give users more opportunities to earn.
Your feedback about aiming for higher savings levels has been noted and will be shared with the wider team as part of ongoing improvements. Thanks again for your honest review, it really helps us focus on what matters most to users.
Not enough rewards for shopping in…
Not enough rewards for shopping in shops rather than online
27 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Tracey, thanks for your feedback. We’re sorry to hear you feel there aren’t enough in store rewards compared to online. We’re always working with partners to improve offers for both channels, and your comments will be shared with the team as we continue to review and expand rewards availability.
Impossible to contact and app doesn't work.
I signed up because of a recommendation from my phone provider but the app wouldn't work. I tried contacting Airtime but kept getting "error, try again later". I deleted the app with a request for the company to delete my personal and bank card details but they still email and track my shopping. I keep trying to message them to delete my details but just get the error message. I don't trust the company and wish I'd read the recent reviews before sending my bank card details. I just want them to cancel my membership and not hold my bank card information!
28 maggio 2026
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Risposta di Airtime | Power Your Mobile Life
Hey Yvonne, so sorry to hear of the issues encountered when trying to contact us. We appreciate you providing the account details through Trust Pilot and I can confirm your erasure request has been fulfilled and the team have reached out to confirm this.
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