First class service from this company and purchase arrived within 2 days. Received discount on first order, which was really appreciated. So impressed, I emailed them to say how happy I was with every... Leggi di più
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Once again I am more than happy to share my first class service when purchasing goods from A Farley. You are guaranteed the same top quality items and excellent service whether you are purchasing fr... Leggi di più
L'azienda ha risposto
tried to ring Farleys .. no response . they charged for an of stock item , then asked if i wanted another item . i said no , but they have still not refunded me .. they are withholding my money which... Leggi di più
Prices are very reasonable, postage was quick and customer service was good. Have used this family run company twice and will do so again
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- anche in
- Negozio di abbigliamento
- Negozio di abbigliamento donna
- Negozio di abbigliamento uomo
- Negozio di scarpe
- Negozio di stivali
Scritti dall'azienda
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Informazioni di contatto
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Regno Unito
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,3
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Freya was very helpful and actioned the…
Freya was very helpful and actioned the missing item straight away. Very good company to purchase from
26 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely feedback. We are delighted to hear that Freya was able to help quickly and get the missing item sorted for you straight away.
We really appreciate your kind words and support for our small family-run business 😊
Kind regards,
A Farley Country Attire.
Livvy made my experience great by…
Livvy made my experience great by dealing with and solving my queries quickly and efficiently.
26 maggio 2026
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Risposta di A Farley Country Attire
Thank you so much for your lovely feedback. We are so pleased to hear that Livvy made your experience a positive one by resolving your queries quickly and efficiently.
Your kind words truly mean a lot to our small family-run business 😊
Kind regards,
A Farley Country Attire.
Due to an impending holiday I made an…
Due to an impending holiday I made an enquiry about an order I had placed online and received an immediate response from Freya Turner who helped by having my items sent out the same day. I was kept informed of my parcels progress throughout the afternoon and would like to thank Freya for the exceptional help provided. I have no hesitation in recommending A.Farley Country Attire and their helpful staff.
22 maggio 2026
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Risposta di A Farley Country Attire
Thank you so much for your wonderful review. We are delighted to hear that Freya was able to assist you quickly and ensure your order was dispatched the very same day ahead of your holiday.
It’s fantastic to know you felt well informed throughout the process, and I will be sure to pass your kind comments on to Freya. Feedback like this truly means a lot to us as a small family-run business 😊
Thank you once again for your recommendation and support — we hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
10/10 quality
Order few items I can assure you the quality and the service is 10/10 much appreciated
21 maggio 2026
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Risposta di A Farley Country Attire
Thank you so much for your wonderful review. We are so pleased to hear that you were happy with both the quality of the items and the service you received. Comments like this really do mean a lot to us 😊
We truly appreciate your support and hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
I would like to say thank you Freya for…
I would like to say thank you Freya for her prompt and speedy response to my email regarding an order that I had placed. She quickly found the goods and immediately sent them out on a next day delivery which I duly received.
Thank you Freya.
20 maggio 2026
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Risposta di A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that Freya was able to assist you so promptly and ensure your order was located and dispatched quickly for next day delivery. I will be sure to pass your kind comments on to her 😊
We truly appreciate your support and hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
Very prompt and helpful service
Very prompt and helpful service from Livvy when I had a delivery query - all very swiftly resolved so couldn’t have asked for more!
19 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review. We are thrilled to hear that Livvy was able to help with your delivery query and get everything resolved quickly for you. I will be sure to pass your kind comments on to her 😊
We really appreciate your support and are so pleased you were happy with the service you received. We hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
I recently received great service…
I recently received great service TWICE. The second occasion was a young lady called Freya. Postage is quick and nothing is too much trouble from the online team. I will definitely shop with them again
Thanks
20 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review. We are absolutely delighted to hear that you received great service on both occasions, especially from Freya. I will be sure to pass your kind comments on to her and the rest of the online team — feedback like this really does mean a lot to us as a small family-run business.
We’re so pleased to hear you were happy with the quick postage and support you received, and we truly appreciate your continued support. We look forward to shopping with you again soon 😊
Kind regards,
A Farley Country Attire.
A terrific variety of stock with…
A terrific variety of stock with excellent prices and special offers. Returns are acknowledged with no quibble. Staff are knowledgeable and helpful.
20 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that you’ve been happy with our range of products, prices, and special offers 😊
It’s also wonderful to know that you found our team knowledgeable and helpful, and that your returns experience was straightforward and hassle-free. We really appreciate your support and your kind comments.
Kind regards,
A Farley Country Attire. ☺️
Slow service, poor communication, and excuses instead of solutions
I ordered a single belt — nothing complicated — yet the waiting times seem to depend entirely on when they can be bothered to post it. If an item isn’t in stock, the website doesn’t make that clear, so you only find out when the order sits untouched for days.
After chasing, I received one unhelpful response about them being a “small family‑run business”, which is irrelevant to the customer and came across more like a guilt trip than an explanation. Since then, silence. No updates, no shipping, nothing.
Their stated delivery window was 4–7 working days. After 7 days, the item still hadn’t even been posted. That’s not Royal Mail’s timeline — that’s the company simply not fulfilling orders.
There are far better menswear retailers out there. I’d strongly recommend Loofes of Bury, James of Montpellier, and Jonathan Hawkes in Exeter. All offer far better customer service and can get an order out within 24 hours. And if they can’t, they at least communicate like professionals.
Unfortunately, A Farley Country Attire didn’t manage that. Slow processing, vague excuses, and no follow‑through. I won’t be ordering again.
Still waiting for a reply at the time of this review and I expect I’ll get a response once they read trust pilot. If they read this.., please refund me.
19 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
We are very sorry to read this and sincerely apologise for the frustration caused. We completely understand your disappointment regarding the lack of communication surrounding your order.
Whilst we are a small family-run business, we appreciate this should never come across as an excuse, and we are sorry if our communication gave that impression.
Emmie our Customer Service Manager has been in touch with you directly regarding this matter, so if you could kindly get back to her when possible, that would be greatly appreciated so we can help resolve this for you.
Once again, we are truly sorry for the experience you have had.
Kind regards,
A Farley Country Attire 🙂
Excellent customer service from Livvy
Excellent customer service from Livvy, extremely helpful. I would highly recommend this company
19 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your kind review! We’re delighted to hear that Livvy provided such excellent and helpful customer service 😊
Your recommendation truly means a lot to us, and I’ll be sure to pass your lovely comments on to Livvy.
Kind regards,
A Farley Country Attire. ☺️
Great customer service by email.
Five stars for the lovely Livvy, customer service at A Farley. Having been sent from pillar to post - webchat to phone back to webchat, I resorted rather pessimistically to emailing customer service regarding an order I placed 5 days ago. Livvy responded promptly to the points in my email with curtesy, clarity and assurance. Thank you, Livvy.
To A Farley…your webchat advises to contact you by phone. I did so after the lines opened only for an automated phone message directing me back to webchat. I’d like to think rather than this being a really useless ineffective way to communicate with you it was simply a lack of resource where no one was available. If it was the former then maybe it’s a process that’s needs reviewing?
19 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that Livvy was able to assist you promptly and provide the clarity and reassurance you needed regarding your order 😊
Thank you again for your kind words — I’ll be sure to pass them on to her.
Kind regards,
A Farley Country Attire. ☺️
Livvy answered my emall promptly and…
Livvy answered my emall promptly and gave me all the information I required. Thank you
19 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear that Livvy was able to respond promptly and provide all the information you needed. I’ll be sure to pass your kind comments on to her 😊
Kind regards,
A Farley Country Attire. ☺️
Really great service
Really great service, unfortunately the item I ordered was no longer in stock but really good communication with one of the team (Livvy)to sort it out! Would definitely shop again! M
19 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review! Although we’re sorry the item was no longer available, we’re really pleased to hear that Livvy kept you updated and was able to help get everything sorted for you. We truly appreciate your understanding and your kind comments, and we look forward to welcoming you back again in the future 😊
Kind regards,
A Farley Country Attire. ☺️
Excellent Customer Support
I got a very good price for the item that I wanted compared with competitors. Having ordered the item I needed help from customer support. They were able to prioritise my query and make sure that I was able to make the best decision. Excellent customer support started with their Live Chat model. I wanted to speak to someone and Live Chat was able to raise a ticket with an advisor. They contacted me first thing this morning and provided me with the necessary support. I’m now looking forward to receiving my order knowing that the team will support me if I have any further issues. Thanks Livvy. 😃
18 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear that you found a great price with us and that Livvy was able to provide the support you needed to help you make the best decision. It’s also fantastic to hear that our Live Chat service helped get your query through quickly to the team 😊
I’ll be sure to pass your lovely comments on to Livvy, who will really appreciate them. We truly value your support and look forward to getting your order to you soon. If you ever need any further assistance, we’ll always be happy to help 😃
Kind regards,
A Farley Country Attire. ☺️
Excellent & Friendly Customer Service
Wonderful service from Livvy today. Helped me complete a purchase and really went the extra mile to speed up delivery. Much appreciated, really helpful and an excellent experience. Thank you.
18 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review! We’re so pleased to hear that Livvy was able to help with your purchase and go the extra mile to assist with speeding up the delivery for you 😊
Your kind comments mean a lot to us, and I’ll be sure to pass them on to Livvy. We really appreciate your support and hope you love your purchase when it arrives!
Kind regards,
A Farley Country Attire. ☺️
Professional and genuinely helpful customer service
I would like to say a genuine thank you to Freya Turner and Livvy Elliott at A Farley Country Attire for the way they handled my recent claim.
What stood out to me throughout was that communication always felt personal, thoughtful and respectful rather than scripted. Both Freya and Livvy took the time to look properly into the situation, kept the conversation pleasant and professional throughout, and ultimately helped bring the matter to a fair conclusion.
Customer service is often really tested when something goes wrong, and in this case I felt the issue was handled with patience, understanding and a sincere willingness to help.
Thank you again to both of you — it was genuinely appreciated.
18 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear that Freya and Livvy were able to support you throughout your claim and provide a service that felt personal, professional, and genuinely helpful 😊
We completely agree that customer service matters most when things do not go to plan, so it’s wonderful to hear that both Freya and Livvy handled the situation with patience, understanding, and care. I will make sure your kind comments are passed on to them both, as I know they will truly appreciate them.
Thank you again for your support and for recognising the effort the team put into resolving the matter fairly for you.
Kind regards,
A Farley Country Attire. ☺️
Livvi sorted minor delivery issue…
Livvi sorted minor delivery issue quickly and efficiently
Will definately use this company again
S G
18 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear that Livvy was able to get your delivery issue sorted quickly and efficiently for you 😊
We truly appreciate your support and are delighted to hear that you would shop with us again in the future.
Kind regards,
A Farley Country Attire. ☺️
Before travelling to the store consider......
Called in on Saturday 16th May intending to buy 2-3 pairs Meyer trousers but very disappointed at the limited stock and colour options ( Stock was 95% black or navy)... We were told other colours very popular and sell out quickly hence virtually no colour choice in store... not a good trading strategy surely.
It may well be the case that one can "find the right trousers for any occasion" in their online shop, but in this instance it resulted in loosing a sale in the region of £400.
The other surprise was that although the shop was well manned and with only one customer to attend to the interest shown was noticeable only by it's absence.
16 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you for your feedback, and I am really sorry to hear you were disappointed with your recent visit to our store.
I completely understand your frustration regarding the Meyer trouser stock and colour options, especially after travelling with the intention of making a larger purchase. I am also sorry to hear you did not feel well looked after in store.
Please could you kindly contact Emmie, our Customer Service Manager, directly on emmie@afarley.co.uk so she can look into this further for you personally.
Kind regards,
A Farley Country Attire
Out of stock item
I ordered some jeans for my partner's birthday but after ordering I had an email saying what I had ordered was out of stock. I got in touch with the company and Livvy quickly sorted another pair of jeans for me.
Customer service 10/10 thank you Livvy for all your help
15 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you so much for your lovely review! 😊
I’m really sorry again that the original jeans were out of stock, but I’m so pleased Livvy was able to quickly get this sorted for you and help find an alternative in time for your partner’s birthday.
I’ll be sure to pass your kind comments onto Livvy — she’ll be delighted! Thank you again for your support and for shopping with us.
Kind regards,
A Farley Country Attire
Same issue as others on here
Same issue as others on here. 4 weeks and no sign of product. Chat takes you to phone which takes you to chat. Wish I would have looked at the reviews before ordering but they looked like a good company. :(
10 maggio 2026
Non scritta su invito
Risposta di A Farley Country Attire
Thank you for your feedback.
I’m really sorry to hear about your experience and for the frustration this has caused. Our Customer Service Manager, Emmie, has been in touch with you directly to help resolve this for you. Please could you kindly get back to her so we can get this sorted as quickly as possible.
Kind regards,
A Farley Country Attire. 🙂
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