Aerless Recensioni 

417
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Does what it's supposed to do. Nice little waterproof vacuum bag that will help me squeeze more clothes into my luggage. A big point I've noticed is that the aerless vacuum works on other brand vacu... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Customer service is not good. Made a duplicate order and requested a cancellation within minutes of placing it - got the run around for 3 days - saying it was shipped and can’t cancel - then got a no... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Beautiful Bags!! Can’t wait for my upcoming trips so I can enjoy them and see what everyone has been raving about! So far quality is amazing. Customer Service has also been amazing with any questions... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This a such an amazing buy! Thank you! As a flight attendant, I use this bag every day!! I had an issue with the 2nd bag and the customer service took care of it right away. Typically at other compani... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

417 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 51% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(417)

399 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Nice for travel with bulky clothes

A very strong pump that's rechargable and doesn't require any batteries. Typically I only travel with a backpack, and it can be difficult travelling from a cold country to a hot country. After having the product for the last few months now, and it going on 2 trips with me, it allowed me to comfortably add the needed layers for any weather and not having to worry about buying more clothes when I get there.

12 febbraio 2026
Non scritta su invito
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Risposta di Aerless

Thanks so much for your review!

We’re really glad to hear the pump and bags have been helping you travel more efficiently, especially across different climates. That’s exactly what they’re designed for.

Appreciate you taking the time to share your experience!

Valutata 5 stelle su 5

Great customer service

Great customer service, love the products!

10 febbraio 2026
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We really appreciate your kind words — glad to hear you’re enjoying the products and experience.

Valutata 1 stelle su 5

I bought these bags and it took them…to long

I bought these bags and it took them way too long to get them to me. I sent them back and asked for a refund which has taken a long time. Then they sent me an email after I made a review and said if I would take my review down, they would give me $40 in Amazon credit. I still have not received that from this company in Canada.

9 dicembre 2025
Non scritta su invito
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Risposta di Aerless

We’re really sorry to hear about your experience — especially the delays and how this was handled. That’s not the standard we aim to provide.

We’d like to look into this properly and make sure everything is resolved for you. Please reach out to us at support@aerless.com with your order details (or reply to your original email), and we’ll prioritise your case.

Valutata 5 stelle su 5

Really good product

Really good product, it helps us save tons of space when travelling and keep our checked luggage fees in-check when we travel as a family.

2 febbraio 2026
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re glad to hear the bags are helping you save space and keep luggage fees under control — that’s exactly what we aim for.

Appreciate you sharing your experience!

Valutata 4 stelle su 5

Thank you very much for your generous…

Thank you very much for your generous return policy and the quick replacement of a defective bag.

27 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thanks so much for your review!

We’re glad we could help resolve things quickly and appreciate you taking the time to share your experience.

Valutata 1 stelle su 5

2 weeks and the order has not shipped

2 weeks and the order has not shipped! Wrote to their customer service 3 days ago and they said it was "on the way" and to expect it in 7-10 days. Well, 3 days after that reply, it is still sitting in their warehouse! NEVER AGAIN! TERRIBLE!

19 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I did not receive the pump with my…

I did not receive the pump with my order and they were very prompt in responding to me and sending me the pumps. Have no t used the bags yet but can’t wait to next time I travel.

28 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thanks so much for your review!

We’re glad we could resolve that quickly for you and really appreciate you taking the time to share. Hope you enjoy using the bags on your next trip!

Valutata 5 stelle su 5

These bags worked great wish I’d gotten more.

I bought 4 bags plus pump before Christmas and was very pleased when we tested them upon arrival. Just used them for my vacation and I am even more pleased with the quality and efficiency. Plus I was prepared to have to iron some of my clothes but when I opened the bag I found they weren’t creased as I expected when I opened them. The bags helped with weight distribution and found it best to deflate them in the suitcase so they fit the space.

28 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re really glad to hear you had such a great experience using the bags on your trip and that everything worked as expected. Appreciate you taking the time to share!

Valutata 5 stelle su 5

Customer Service!

Purchased this product for upcoming travel and also gave as gifts. We are extremely happy with the bags. We had one issue as we ordered too many pumps and there was no problem working with the customer service team to get a refund.

21 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thanks so much for your review!

We’re really glad to hear you’re happy with the bags and that our team could assist you smoothly with the refund. Appreciate you taking the time to share your experience!

Valutata 2 stelle su 5

shipping delay and poor return practices.


We placed an order in early December for a planned trip at the end of the year. Receiving no indication of the product having been shipped, we finally ordered a cheaper alternative from a competitor. When we returned home after the new year, the Aerless product finally arrived. Trying to immediately return the product, there was no process to complete an easy return (phone/email). Going online, I finally located a process for returns. Twice we received ‘discount’ email offers to keep the product in response to my return request. After my third email, I finally received a return shipping voucher which required me to pay insured Returns costs!
I have now received my full refund from the seller; and also very frustrated with the shipping delay and the absurdly cumbersome return practices.
Though we cannot comment on the quality of the Aerless product, we found the less expensive alternative satisfactory.

28 gennaio 2026
Non scritta su invito
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Risposta di Aerless

We’re really sorry for the experience you had — especially with the delivery delay and the return process. We completely understand how frustrating that must have been.

We’re glad to see that your refund has now been completed, but we sincerely apologize for how this was handled. This is not the experience we aim to provide, and we’re reviewing this internally to improve both our shipping and returns process moving forward.

Thank you for taking the time to share your feedback.

Valutata 5 stelle su 5

Space saver in a kit

Ordered the vacuum bag kit for an upcoming holiday and to manage a family of five. Came across this brand while looking at others and thought I'd give it a go. Good thing I did as we did our first family trip for Aus day and made packing a breeze. Going to order more for our upcoming overseas trip so looking forward to it.

23 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re glad to hear the bags made your family trip easier and that you’re planning to use them again. Really appreciate your support!

Valutata 5 stelle su 5

Aerless compressed bag is of good…

Aerless compressed bag is of good quality and compressed the bags effortlessly. Would highly recommend this product.

24 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review! We’re glad to hear everything worked well and really appreciate the recommendation.

Valutata 5 stelle su 5

Really easy to use vacuum bags

Really easy to use vacuum bags! Makes packing fun and effortless. Sleek design and it fits a lot!

25 gennaio 2026
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying how easy they are to use — and that they’re making packing a bit more fun too.

Appreciate you sharing your experience!

Valutata 3 stelle su 5

Don’t be in a rush to receive. Express shipping is fake news.

I ordered with express shipping. It didn’t show up on time for my trip. Nonetheless I kept them and am using them now. I like the bags they work well. They look good and seem sturdy. The pump is strong and works well. However the pump turns on in my bag from time to time which is annoying.

13 dicembre 2025
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying the bags and the pump overall. We’re also sorry about the delivery timing and the issue you mentioned — we really appreciate you sharing that feedback as it helps us improve.

Valutata 1 stelle su 5

Long shipping times and terrible return policy

I ordered from them in early December for a Christmas present and it two three weeks to arrive and ended up being late to give as a gift. Upon trying to return it, I was offered a nominal discount to keep the items instead of returning them, which I did not accept. After multiple emails, they finally sent me a shipping label, but at no time indicated that it would cost me $25 to return the items. They simply charged my credit card without my authorization. I can't speak to the quality of the products as I never used them, but their shipping times and return policy are awful and I would not recommend them for that reason.

16 gennaio 2026
Non scritta su invito
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Risposta di Aerless

We’re truly sorry for the experience you had — especially with the delays and the confusion around the return process.

Your order has now been refunded, and we apologize for how this situation was handled. We appreciate your feedback and are using it to improve going forward.

Valutata 1 stelle su 5

Refund not received

I ordered this product before Christmas. I have not received it. I contacted them and was given a choice to have it resent or get a refund. I chose to have it resent. Per the emails that followed I did not order the vacuum piece and they were willing to send it for free as long as I left a review. I explained that I had not used the product and could not leave an honest review so I asked for my money back last week. I have not heard from them since nor have I received my money back nor have I received the product.

20 gennaio 2026
Non scritta su invito
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Risposta di Aerless

We’re really sorry for the experience you’ve had — especially the delays and the lack of follow-up.

Your order has now been refunded, and we sincerely apologize for how this was handled. That’s not the level of service we aim to provide.

We appreciate you bringing this to our attention and are reviewing this internally to make sure situations like this are handled more clearly and promptly going forward.

Valutata 4 stelle su 5

Helpful for winter travel essentials

Very useful to pack bulky sweaters in my carry on! Easy to use and efficient.

30 dicembre 2025
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re glad to hear the bags are helping with packing bulkier items — that’s exactly what they’re designed for.

Appreciate you sharing your experience!

Valutata 5 stelle su 5

Trip after Christmas

Trip after Christmas. We didn’t want to check any bags. I always take my pillow with me. Used the Aerless system and it really works to create space. Left room to bring home some shells & souvenirs from our trip.

25 dicembre 2025
Non scritta su invito
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Risposta di Aerless

Thank you so much for your review!

We’re glad to hear the bags helped you travel light and still bring a few extras back home — that’s exactly what they’re designed for.

Appreciate you sharing your experience!

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