Aerless Recensioni 

Customer support responded quickly, and I am looking forward to receiving my purchase.

Beautiful Bags!! Can’t wait for my upcoming trips so I can enjoy them and see what everyone has been raving about! So far quality is amazing. Customer Service has also been amazing with any questions or concerns they have been on top of it!! Can see everything has been top tier

Customer service is not good. Made a duplicate order and requested a cancellation within minutes of placing it - got the run around for 3 days - saying it was shipped and can’t cancel - then got a notification that it was being packed and hadn’t shipped - kept receiving the same kick back message. Just awful and over priced. You can get the same thing and more from Amazon.

These bags were too small to fit much in. Based on their advertised 100 day return policy, I started to complete the return policy. After filling out the form and sending in pictures of the product, I have to wait to see if my return is "approved". But, in order to submit the return, I had to pay for return shipping via a credit card. In other words, BEFORE the return was approved - my card was charged a fee of $15.85. This is wrong. I had to fork out additional money just to return the good. The advertising is VERY misleading!!

1 Star — BUYER BEWARE: My Experience With Aerless

I strongly recommend that consumers think twice before ordering from Aerless.

My order took approximately 17 days to arrive. In my experience, the merchandise ships from China, and the tracking process was extremely frustrating. A shipping label was created, but there was a period where the shipment appeared to go nowhere before eventually progressing through the international shipping/customs process. This was especially frustrating because I had specifically contacted the company about delivery timing before my trip.

The bigger problem came when I tried to get my money back.

Aerless advertises a 100% Satisfaction / Money-Back Guarantee and a 100-day return policy. I returned my merchandise completely unopened and unused, yet I still had to pay approximately $25 to send it back.

Aerless confirmed that they received my return. Instead of simply issuing the refund they advertise, I received a message saying the merchandise was being “inspected” and that I would be notified about the status of my refund.

This is an unopened product that they already have back. What exactly is there to debate?

I ultimately had to dispute the transaction through my credit card company because I had no confidence that Aerless was going to handle the refund properly. Even after Aerless received its merchandise back, their representative told me they had submitted documentation to my credit card company regarding the dispute instead of simply confirming that they were honoring their advertised refund guarantee.

Consumers should understand this before purchasing: A “100% Satisfaction Guarantee” does not necessarily mean that getting 100% of your money back will be simple. In my case, I paid return shipping, returned an unopened product, Aerless received it, and I still had to deal with a dispute over the refund.

For comparison, I have purchased travel products from EKSTER, and my experience has been completely different. Their customer service has been exceptional. When I’ve had an issue, they have handled replacements and warranty matters professionally and without putting me through anything resembling this experience.

Based on my personal experience, EKSTER is the company I would recommend. I would not purchase from Aerless again.

I have retained the emails, tracking information, return confirmation, and correspondence documenting my experience.
UPDATE – August 17, 2026:

Aerless has now responded publicly to my review stating that “an unopened, returned item shouldn’t take this long to resolve” and that they want to “make sure your refund is properly honored.”

I completely agree — so why hasn’t Aerless simply resolved it?

Aerless already has the merchandise back. It was never opened or used. I paid an additional $15.50 out of my own pocket to return it, and Aerless confirmed in writing that they received the return.

I have also been communicating directly with Aerless support throughout this entire situation. They already have my order information, return information, dispute information, and extensive email correspondence. So asking me publicly to email support with my “order and dispute details” makes it appear as though this information still needs to be provided. It does not. They already have it.

I have also spoken directly with Bilt. I was specifically advised not to cancel my existing dispute. Bilt explained that Aerless can still process the merchant refund and, once it posts, Bilt will remove the provisional dispute credit so there is no duplicate refund.

I have communicated that information directly to Aerless.

Alternatively, Aerless can accept the chargeback. Either way, there is no reason this should continue.

I am not asking for two refunds. I am asking for exactly what Aerless advertised and promised: one full refund after returning their merchandise.

Aerless has the unopened merchandise back. They publicly acknowledge that an unopened return should not take this long to resolve. I have now emailed them again today.

I will continue updating this review so prospective customers can see exactly how this situation is ultimately handled.

This company does not ship their products using normal shipping services or normal shipping carriers. They use random freelance carriers. When I placed an order with the company, instead of having an actual box with a normal shipping label, a kid driving a Volkswagen dressed in pajamas delivered me a box that did not contain the product I ordered. Instead, I got someone else’s order. I immediately did a return with the company and instead of just sending me a shipping label, they literally made me pay $10 to generate a label to ship them back. They actually charged me to return the wrong product back to them. But after receiving the product back, instead of actually refunding me, they argued with me and claim that they don’t sell the items that I received, and therefore they aren’t going to refund me. They spent more time arguing about it rather than simply realizing that their shipping carrier simply delivered the wrong package and that they need to file a claim with their shipping carrier, but instead of using an actual shipping carrier, they used this freelance service. Avoid this company at all costs. Thankfully, I paid with a credit card.

Horrible non existent customer service they only use AI I never got my order the shipping company Speedex is just as bad only using AI I paid for and never received my order I told them not to deliver Sunday or Monday as we were closed but they went ahead anyway and said they delivered my package but in fact they never did they told me they thought the driver left it close by I went to 4 different places my self but haven’t located my package I did not get any response regarding my missing package it is not helpful using AI for customer service issues very disappointing I didn’t the bag so now I am asking my credit card company to help me as I got no response I would not recommend this company I actually really wanted the bag

Does what it's supposed to do. Nice little waterproof vacuum bag that will help me squeeze more clothes into my luggage. A big point I've noticed is that the aerless vacuum works on other brand vacuum bags. It might be a coincidence but it's very convenient because I have purchased other brands in the past. The Ekster vacuum that came with my other bag doesn't work on the aerless unfortunately. Thanks

I ordered my Aerless 2 clear bags and vacuum kit 10 days ago and it still hasn't shipped.

Shipping was so delayed that I did not get the product in time for my travel. I attempted to return the item well within the approved time frame and even paid the return shipping fee but Aerless would not respond to my return requests or my email messages. They have no customer service telephone number to call. So I am stuck with a product I will never use. Strongly suggest ordering a similar product from a different vendor given the poor customer service.

Horrible customer service.

I absolutely hate doing business with companies that market as a US based business but are actually overseas.

The product is not the quality advertised. You can get the same poorly built product for a fraction of the cost on Amazon.

They offer a "moneyback guarantee" but they don't. They make you buy the shipping label out of pocket meanwhile the have all your money, Why not deduct it from your refund? Poor business practice.

While I did encounter an issue with my order, their customer service team resolved it quickly and professionally. They offer 24/7 responsive support, and they truly stood by their guarantee. It’s rare to find a brand that combines such a clever, space-saving product with a customer-first attitude. If you're a frequent flyer looking to skip the baggage carousel, this kit is definitely worth it.

This a such an amazing buy! Thank you! As a flight attendant, I use this bag every day!! I had an issue with the 2nd bag and the customer service took care of it right away. Typically at other companies it takes more than a week to hear anything back, but not here..here they respond promptly and fix the situation right away!! Amazing product, amazing customer support and great company! Def recommend and support this brand!

Service is horrible based on my experience. Trying to move items from my 93 year old father’s house that require a deadline. I was told the items would be there but obviously they were not. I had a neighbor pick up the baggage when it finally arrived and tried many times to return items and get a refund. This did not happen so my 93 year old father is out @$100.00 if which he desperately needs considering his age and condition. DO NOT USE THIS COMPANY VERY UNRELIABLE AND NO CUSTOMER SERVICE.

It took a little time but once my complaint got to the right people Aerless was very responsive. They took positive action to rectify my issue and deliver superior customer service. Communication was consistently provided.

I bought an Aerless vacuum bag set for our trip to Iceland well before we were scheduled to leave. As our departure date got closer, I realized I still hadn't received a tracking number. I contacted customer support, and within a few hours they replied that they were looking into it.
Over the next couple of days, they kept me updated with additional emails. They let me know the package had reached my state, upgraded the shipping to Priority at no extra charge, and even sent another email to assure me they were monitoring the shipment to make sure it arrived before my trip. It showed up three days before we left.
My husband and I always travel internationally with carry-on luggage only, especially when we have connecting flights, so packing efficiently is important. I couldn't be happier with these bags. I packed our jackets and sweaters into the sleeves, and they compressed everything beautifully. I also have a backpack that tends to get a little too wide, and these bags helped keep it compact enough to avoid having it gate-checked.
I purchased a set of four bags and even ordered an extra pump just in case. The product worked great, and the customer service was exceptional. Thanks, Aerless—A+!

I ordered and had questions about the delay, which is the fault of the 3rd party shipper. And the response was immediate and decisive and they are helping move this along. Great service. Friendly response.

Superb communication from the aerless team via email and the product has arrived today and I have tried it with a big puffy fluffy blanket and it did what it said it would I am very impressed overall and it was a quick delivery and updates from the team at every stage of the journey 5/5 would definitely recommend as it’s a quality product !

My experience with Aerless has been extremely disappointing.

I placed my order on 25 July, my payment was taken immediately, and since then communication has been minimal. Because I needed the item before 5 August, I contacted Aerless multiple times requesting an update on my order and asking whether it would arrive in time.

For the majority of my enquiries, I received only automated AI responses stating that someone would get back to me. After finally hearing from a customer service representative, I was told that my order had already shipped and that delivery typically takes 7–10 business days. However, I was still not provided with any usable tracking information. Being told that "tracking will update closer to arrival" is simply not good enough when a customer is trying to plan around a deadline.

Due to the lack of certainty around delivery, I also requested to cancel my order entirely. Unfortunately, that request has received no response either. My money has already been taken, yet I still have no meaningful tracking information and no confirmation as to whether my cancellation request is even being considered.

As a customer, I don't think it's unreasonable to expect:

Clear communication.
A working tracking number once an order has shipped.
A timely response to a cancellation request.
Confidence that my concerns are actually being addressed.

Instead, I was left chasing updates, relying on automated replies, and wondering where my order actually is.

Good products are only part of the customer experience. Communication, transparency, and customer support are just as important, and unfortunately Aerless has fallen well short of expectations. Based on this experience, I won't be purchasing from Aerless again, and I cannot recommend them to others.

The response was prompt, thorough, and well communicated. It required some follow up, which I also received very timely.

quick response ! Excellent communication. This is what separates good companies from GREAT Companies.