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Valutata 1 stelle su 5

we bought a Winncare Universal Amputee Sling With Optional Head Support costing £396.31 it took 3 months to arrive and when we received the item it was to big so we asked for an exchange for a smaller... Leggi di più

Valutata 5 stelle su 5

Great company, extremely helpful in making sure I was ordering what I actually needed not what I thought I wanted. Fast replies to my emails. Delivery time was the next day from the time th... Leggi di più

Valutata 5 stelle su 5

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alert... Leggi di più

Valutata 5 stelle su 5

Centrobed Nile Leg Lifter - Great product, simple to use and easy to fit. There was some doubt as to whether it would attach to the bed so measurements were taken and custom adapters made, followed by... Leggi di più

4,4

Eccellente

TrustScore 4.5 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(54)

51 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Not as easy to adjust as advertised

The company was very prompt at replying to my query. The item arrived timely and in good condition. The wheel appears quite robust which makes it heavier than other models that I have previously used. It seemed easy to adjust but it then turned out that my carers were having difficulties attaching and de-attaching the wheel from my wheelchair. Also, once attached, if the wheel rotates which happens when reversing, the wheel is then off the ground and one has to rotate manually to the desired position. So in balance, it has pros and cons compared to other models and I haven’t quite made up my mind about it.

7 marzo 2026
Non scritta su invito
Logo di Adaptlife

Risposta di Adaptlife

Thank you for taking the time to leave a detailed review and for highlighting both the positives and the areas where the product hasn’t been quite as straightforward as expected. We’re really pleased to hear that your order arrived promptly and in good condition, and that our team was able to respond quickly to your query.

We also appreciate your feedback regarding the attachment mechanism and the behaviour of the wheel when reversing. Some users do find that there can be a short learning curve with positioning and attaching the wheel, particularly depending on the wheelchair model being used. If it would be helpful, our team would be more than happy to walk you or your carers through a few tips that can make attaching and positioning the wheel easier.

Please feel free to contact us and we’d be glad to assist further.

Kind regards,
The Adapt Life Team

Valutata 5 stelle su 5

Super fast service

Super fast service. Ordered Wednesday,received Saturday. Installed and used Sunday. Very pleased, works just as shown in the best demonstration of installing and use video of any bath lift I have ever seen. In fact it was watching this video that made me order from them 30 minutes after seeing it

2 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic customer service

We purchased 2 Invacare Aquatec Ocean VIP Ergo chairs form Adaptlfe with various different bespoke builds a couple months ago, we had made a mistake in the order but the service team were very willing and helpful to adjust it even after checkout. Delivery was speedy. Customer service was top notch.

12 dicembre 2025
Non scritta su invito
Valutata 4 stelle su 5

This company are easy to deal with

This company are easy to deal with. They respond quickly and deliver on time. The purchase was well packed. I have a slight issue with the seat but i'm sure the company will sort it out if the situation worsens.

1 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

the delivery was very fast

the delivery was very fast. the customer service was superb. everything was so easy and explained so well. even the dreaded paperwork was made extremely user friendly.

11 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Quick inexpensive - excellent

I benefitted from the sale that Adaptlife had on which saved a significant amount of money - far cheaper than any competitor. Good arrived extremely quickly and well packaged. I will definitely use again.

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

The team were always very helpful and…

The team were always very helpful and the service I received was first class .We are really pleased with our bath belt as it has made bathing much easier for both of us .I would thoroughly recommend the bath belt and the company Valerie

14 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Adapt Life 100% for service

Adapt Life mobility is so easy to contact by telephone & email. I first spoke on Monday morning regarding a Rollz motion rhythm rollator, after a few emails with particulars it was bought & delivered on Thursday giving the 100% for service.
The Rollz rhythm rollator is an exceptional rollator as the cues especially the green laser light helps my husband who has parkinsons & freezes in doorways, lifts & narrow spaces. A wheelchair attachment is available which is an added bonus.
We already have a Rollz rhythm rollator to use outside & this one is to use in the house.
Having 2 of these rollators the Rollz rhythm is certainly highly recommended.

15 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service, staff went above and beyond to process an urgent order for an airflow mattress and it was delivered before even the earliest estimated date. My dad is suffering from a serious pressure sore and the mattress has already made a massive difference because the wound is finally starting to heal. Thank you to everyone involved.

10 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

The trolley for autoclave came broken…

I have purchased the Enbio Autoclave with the table from this company.Surprisingly it didn't come on palette and packaging had a whole, one part for the table was broken. Very poor communication and experience as a customer.
I found out small beauty autoclave would be enough for nature of my work they refused to swap the product although the autoclave is still wrapped and unused. Don't buy I have ordered products from another company with much better customer care!

20 ottobre 2025
Non scritta su invito
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Risposta di Adaptlife

Hi Zuzana,

Thank you for sharing your feedback, and we’re sorry to hear that you felt disappointed with your experience.

Regarding the Enbio table, the unit was shipped on a pallet from the manufacturer; however, UPS unfortunately separated the components during transit, which led to the damage you reported. We raised the claim with UPS immediately and processed a full refund for the table.

On the autoclave, it’s important to clarify that you ordered a higher-specification model, at essentially the same price. We explained this and you confirmed you were happy to keep the superior model.

We are actively working with the manufacturer to strengthen packaging based on this incident, and we continually review our communication processes to improve the customer experience.

We truly regret that this situation didn’t meet expectations, and we remain available if you need any further support.

Kind regards,
Adapt Life

Valutata 5 stelle su 5

Excellent helpful company so much…

Excellent helpful company so much better to buy a bath lift from them than to be ripped off by other bath lift companies that won’t let you buy the product without a survey and using them to install at a ridiculously high price.

Thoroughly recommend buying from Adaptlife.

1 ottobre 2025
Non scritta su invito

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