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Valutata 1 stelle su 5

we bought a Winncare Universal Amputee Sling With Optional Head Support costing £396.31 it took 3 months to arrive and when we received the item it was to big so we asked for an exchange for a smaller... Leggi di più

Valutata 5 stelle su 5

Great company, extremely helpful in making sure I was ordering what I actually needed not what I thought I wanted. Fast replies to my emails. Delivery time was the next day from the time th... Leggi di più

Valutata 5 stelle su 5

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alert... Leggi di più

Valutata 5 stelle su 5

Centrobed Nile Leg Lifter - Great product, simple to use and easy to fit. There was some doubt as to whether it would attach to the bed so measurements were taken and custom adapters made, followed by... Leggi di più

4,4

Eccellente

TrustScore 4.5 su 5

54 recensioni

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4 stelle
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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,4

Tutte le recensioni

(54)

51 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

refund policy

we bought a Winncare Universal Amputee Sling With Optional Head Support costing £396.31 it took 3 months to arrive and when we received the item it was to big so we asked for an exchange for a smaller 1 and was told it was delivered over 14 days ago so they can't exchange it. so we have lost £396.31 really bad company do not buy anything from them

27 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

I recently bought my first mobility aid…

I recently bought my first mobility aid from Adaptlife, and the experience was exceptional from start to finish. Their products may appear slightly more expensive on first glance than some competitors, but the quality, service, and care you receive are truly unmatched. If buying from other companies were to feel ordinary, purchasing from Adaptlife feels like checking into a five‑star luxury resort - everything is calm, organised, and thoughtfully handled. The communication was clear and supportive, and the delivery was absolutely faultless. What could have been a stressful and uncertain process became smooth, reassuring, and even enjoyable. Their product selection is outstanding, and the level of attention they gave felt so genuine. Adaptlife is worth every bit of the investment. I would highly recommend them to anyone looking for reliable, beautifully made mobility aids and a service that genuinely puts your comfort first.

27 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great company

Great company, extremely helpful in making sure I was ordering what I actually needed not what I thought I wanted.

Fast replies to my emails.

Delivery time was the next day from the time the order was actually ordered.

Would definitely recommend this company and I will definitely be using them again.

13 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

very good

consistent updates on delivery were provided, they even phoned to make sure that everything was ok with my order which I thought was very good of them

26 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent range of products.

Adapt life have a superb range of products, it was easy to find what we were looking for and we had a number of choices. We went for a positioning chair which was efficiently delivered with excellent follow up care. Highly recommended.

4 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

EXCELLENT SERVICE - SECA 677 EMR Wheelchair Scales

As a small family run Care Home, we previously purchased a Seca Model 665 some 20+ years ago. It finally gave up when the LCD screen only displayed half the numbers! After doing a quick online search we found Adaptlife as they were also family run and decided on the 677 Model as it had the handrail which is much safer. Although we have only had it a short time it is a big thumbs up with the staff and residents alike. The discount with Adaptlife was a bonus and delivery was quick and hassle free. All in all a great experience and I would definitely use them again and not hesitate in recommending them

13 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

False delivery times

I ordered a turning sheet from Adapt Life for a hospital discharge, and the experience has been unacceptable. Their website clearly states delivery within 3–7 working days, yet we have now been waiting an entire month. The order has been delayed twice, leaving a medically fit patient stuck in hospital for weeks longer than necessary.

This level of service is completely unreliable, especially for essential care equipment. I would not recommend Adapt Life based on this experience.

Update- we have been issued part refund and a full apology

10 giugno 2026
Non scritta su invito
Logo di Adaptlife

Risposta di Adaptlife

Hi Wye Care,

Thank you for your review, and I'm sorry the wait for your TopSheet has run so far beyond our usual 3–7 working days. For equipment needed for a hospital discharge that isn't the standard we hold ourselves to, and I understand the frustration it caused.

The delay sat with incoming stock from our manufacturer: little comfort, I know, when you're the one left waiting. We've been in touch directly, applied a goodwill refund for the trouble, and are prioritising dispatch the moment the stock reaches us.

Thank you for your patience, and for giving us the chance to put things right. If there's anything else we can do, we're always reachable via call or email.

Thanks,
Adapt Life

Valutata 5 stelle su 5

Very friendly

Very friendly, giving the appropriate advice when talking to their representatives, keeping their words with respect to any possible amendments in pricing and delivery of the items.

8 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Product, Excellent Service

Centrobed Nile Leg Lifter - Great product, simple to use and easy to fit. There was some doubt as to whether it would attach to the bed so measurements were taken and custom adapters made, followed by a trial fit in my parents flat. All this organised by Adaptlife who kept me informed every step of the way. Excellent, friendly service.

18 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Alerta alternating air cushion

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alerta cushion enables her to get similar relief to her air mattress but out of bed. She recently sat in the wheelchair for 9hrs without any obvious detrimental effects. So generally a very worthwhile investment. In addition this was the only one I found with a rechargeable battery system for going out and about.

15 maggio 2026
Non scritta su invito
Valutata 4 stelle su 5

This is a very good bath lift

This is a very good bath lift. It does need an experienced fitter to fix it to the wall. Ideally the battery box would also be fixed to the floor but we want the ability to move it, so we didn't fix it. Solution is that I sit on that while my wife gets herself in and out of the bath.

3 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great value and helpful team

Great value when compared with other sources. A very helpful and readily available team to advise and help. Arrived exactly on time and very well packed. Thank you so much for making this a simple transaction, much appreciated!

2 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Outstanding Customer service before, during and after purchase

Adapt Life responded promptly and in accurate detail to my phone enquiries about exact wheel to wheel diameter and seat width of lightweight wheel chairs in their Vanos Excel G Logic range. Reassured that the chair with the 16 inch width seat would fit my husband and make it easier for him to get through the narrow door of our upstairs bathroom, we purchased. Prompt, trouble-free delivery followed, charge free, and as he was eligible, VAT was refunded. By follow-up phone call six weeks later, they asked if the chair was satisfactory and if we had any comments about the customer service we had received. We were kindly and skilfully helped, informed and supported at every stage by their customer service - and are very happy with the excellent quality of the wheel chair.

7 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Avoid this company!

Adaptlife is one of the worst company I have ever dealt with.
First they completely bungled the delivery which was very delayed. I asked for a refund and they said it couldn’t be actioned while shipping. They wanted me to pay for a re- delivery when it was wrongly sent to a different address. By the time that the product arrived, the box, packaging and autoclave was damaged. They accepted no liability and offered no compensation. I even had to ask for my warranty details. I would never buy anything from them ever again.

15 aprile 2026
Non scritta su invito
Logo di Adaptlife

Risposta di Adaptlife

Hi Sharon

Thank you for taking the time to share your experience. We're sorry to hear you're dissatisfied, and we'd like to provide some additional context for anyone reading this review.

Your order was dispatched and due to be delivered within our standard processing timeframe. The delivery complications that followed were unfortunately caused by UPS, not by us. After the courier contacted you directly and a redirection to a UPS Access Point was initiated, the parcel was routed to the wrong hub and ultimately returned to sender: all of which occurred within UPS's systems and outside of our control. We kept you informed throughout and made clear that once the redirection was processed, we were unable to intervene further.

Despite the delivery issue being a UPS error, we arranged and covered the cost of redelivery ourselves as a goodwill gesture, and the item was successfully delivered on 16 March.

Regarding the damage: this was reported to us 17 days after delivery, and we understand the item was not inspected upon arrival.

Despite the significant delay in reporting, we still pursued a damage claim with UPS on your behalf. Unfortunately, UPS were unable to process a claim that long after delivery. As an alternative, we provided you with details on how to get any damage repaired through local servicing, so the issue could still be resolved.

The warranty details were included with the product on a USB device packaged with the item. We'd encourage checking the packaging contents if this hasn't been located yet.

We always aim to do right by our customers, and in this case we believe we went above and beyond to resolve a situation that was largely outside of our control. If you'd like any additional support, please don't hesitate to contact us directly.

Kind regards,
The Adapt Life Team

Valutata 5 stelle su 5

Enbio Pro Autoclave

I bought an Enbio Pro Autoclave from Adaptlife the communication was excellent Dominique was awesome and knowledgeable item was delivered when expected and the packaging was great thank you

11 marzo 2026
Non scritta su invito

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