ACT Credit Management Ltd Recensioni 193

TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Leggi di più

Valutata 5 stelle su 5

I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di riscossione debiti
  2. Riscossione debiti

Scritti dall'azienda

ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

193 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Surprising

Surprisingly understanding and reasonable. Easy to contact and willing to work with you. Staff are always friendly.

26 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Michael. I'm delighted to hear how supported you felt by our agents.

Many thanks
ACT Team

Valutata 5 stelle su 5

Thanks to Hamza

Thanks to Hamza! Very good communication, reasonable and easy method!

26 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Tina. I'm delighted to hear how supported you felt by our agent Hamza.

Many thanks
ACT Team

Valutata 5 stelle su 5

Speaking with hamza was a great relief

Speaking with hamza was a great relief, To be very honest I have never had a bad experience with any of the ACT staffs I have spoken with in a while and Hamza is not left out... Keep being positive hamza and Co. Lots of love

26 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agents.

Many thanks
ACT Team

Valutata 5 stelle su 5

debt is scary, hamza made it less scary

I was incredibly anxious about confronting my debt and have been putting it off for too long. After speaking with Hamza on the phone, i felt a great relief. He was incredibly kind and understanding of my situation, especially as a young person just out of uni. We were able to come to an affordable plan for me to start paying off my debt. I was spoken to with respect and compassion, something that was an incredible comfort to me in this situation.

24 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Hi Olive,

Thank you for taking the time to provide fantastic feeback of your experience with ACT and Hamza, it is great to hear you have set up an affordable plan. We would like to highlight a campaign by the Credit Services Association aimed at discussing debt:

https://www.csa-uk.com/page/heretohelp

Kind regards
ACT Team

Valutata 5 stelle su 5

Melina did a great job

Melina did a great job, much appreciated

23 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agent Melina.

Many thanks
ACT Team

Valutata 5 stelle su 5

Great customer service

19 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agents.

Many thanks
ACT Team

Valutata 5 stelle su 5

Debt management experience with Nisha Chohan

I was attended too by Nisha Chohan, she is very knowledgeable and supportive.
She took her time to answer all my questions, explained the options and the plan going forward. That put my mind at ease because i felt valued even under the circumstances.
Thank you very much for your support today Nisha,

18 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agent Nisha.

Many thanks
ACT Team

Valutata 5 stelle su 5

Hamza was really helpful and…

Hamza was really helpful and understanding. Really friendly and put in an affordable plan.

18 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Emma. I'm delighted to hear how supported you felt by our agent Hamza.

Many thanks
ACT Team

Valutata 5 stelle su 5

Nisha is so lovely and kind

Nisha is so lovely, i didn’t expect to have an easy and understandable process.
Happy for her to assist my plans and make it easy!

15 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Suha. I'm delighted to hear how supported you felt by our agent Nisha.

Many thanks
ACT Team

Valutata 5 stelle su 5

Very understanding staff

I’ve been very nervous for a while about sorting out my debt considering I’m very young, and avoiding my problems is to be my first resort. I spoke to Arsalan on the phone and he was extremely kind and understanding when coming to an agreement.

15 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Aaliyah. I'm delighted to hear how supported you felt by our agent Arsalan.

Many thanks
ACT Team

Valutata 5 stelle su 5

I recently had the pleasure of…

I recently had the pleasure of contacting customer service via phone, and I must say the experience exceeded my expectations. The representative I spoke with was not only courteous but also extremely knowledgeable. They patiently listened to my concerns, addressed each issue with precision, and provided clear and helpful solutions.

What impressed me most was the efficiency of the call – no long wait times, and the representative seemed genuinely dedicated to resolving my queries. It's rare to find such a seamless and pleasant customer service interaction these days.

Kudos to the team for their professionalism and customer-centric approach. This positive experience has undoubtedly strengthened my confidence in the company's commitment to customer satisfaction.

12 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you James this is a great review of ACT and we appreciate you taking the time to write it. I'm delighted to hear about your experience with our team.

Kind regards
ACT Team

Valutata 5 stelle su 5

Jerome was very helpful in all the ways…

Jerome was very helpful in all the ways
Highly professional and understanding.

12 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agent Jerome.

Many thanks
ACT Team

Valutata 4 stelle su 5

Justin Yoong was helpful and…

Justin Yoong was helpful and professional

12 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback George. I'm delighted to hear how supported you felt by our agent Justin.

Many thanks
ACT Team

Valutata 5 stelle su 5

quick

quick, easy and uncomplicated

12 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Annabelle. I'm delighted to hear how supported you felt by our agents.

Many thanks
ACT Team

Valutata 5 stelle su 5

Spoke to a staff member Jerome

Spoke to a staff member Jerome. He was absolutely fantastic and very helpful. Dealt with my issue straight away as I was having problems dealing with other members of staff. Thanks again Jerome for you great service.

9 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Muhammed. I'm delighted to hear how supported you felt by our agent Jerome.

Many thanks
ACT Team

Valutata 5 stelle su 5

Spoke to Jerome today who was very…

Spoke to Jerome today who was very understanding and made the process quick over the phone.

11 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback. I'm delighted to hear how supported you felt by our agent Jerome.

Many thanks
ACT Team

Valutata 5 stelle su 5

Justin had great communication skills

Justin had great communication skills, listening to the costumer and resolving the issue in seconds. This was just what i was looking forward to get. Thank you!

11 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Nora. I'm delighted to hear how supported you felt by our agent Justin.

Many thanks
ACT Team

Valutata 5 stelle su 5

Excellent service

Jerome was excellent at settling any nerves about getting things sorted. Made every aspect of the process simple and treated me with a respect and kindness I wasn’t expecting.

11 gennaio 2024
Non scritta su invito
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Risposta di ACT Credit Management Ltd

Thank you for your feedback Matt. I'm delighted to hear how supported you felt by our agent Jerome.

Many thanks
ACT Team

Valutata 5 stelle su 5

The person who assisted me understood…

The person who assisted me understood my situation and was able to accommodate my request. Very nice manner from Melina Loughran , who made me feel at ease after worrying about calling

10 gennaio 2024
Non scritta su invito
Logo di ACT Credit Management Ltd

Risposta di ACT Credit Management Ltd

Thank you for your feedback Christopher. I'm delighted to hear how supported you felt by our agent Melina.

Many thanks
ACT Team

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