ACT Credit Management Ltd Recensioni 193

TrustScore 4 su 5

3,9

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Valutata 1 stelle su 5

Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di riscossione debiti
  2. Riscossione debiti

Scritti dall'azienda

ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

193 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Generally good service

I’ve been through to a particular lady called Lisa Thompson quite often who has been ever so lovely, patience and ever-willing to help. Generally great service and consideration for personal circumstances.

1 novembre 2023
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Risposta di ACT Credit Management Ltd

Hi John,

Firstly, thank you for taking the time to leave such a wonderful review of ACT and Lisa. I have passed this feedback on to Lisa and their management.

Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.

We really appreciate the time you took to write such a detailed review.

Kind regards
ACT Team

Valutata 5 stelle su 5

Justin Yoong was great!

I was served by Justin Yoong, a friendly and pleasant individual. Very accommodating and they help finding the best payment plan for you. Quick and speedy process didn’t take longer than 5mins to set up.

31 ottobre 2023
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Risposta di ACT Credit Management Ltd

Thank you for the great five-star review of our services, I will let Justin know about this feedback and their manager. Kind Regards ACT Team

Valutata 5 stelle su 5

I was quite frustrated at the beginning…

I was quite frustrated at the beginning of my call however, the costumer service engagement specialist Mariya Yusuf was patient, professional and understanding throughout the call.

She provided me with the solution required to solve the issue and supported me in arranging a suitable payment plan. I am appreciative of the assistance and effort.

31 ottobre 2023
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Risposta di ACT Credit Management Ltd

Thank you for the honest five-star review of our services we appreciate it can be frustrating calling a DCA but we are happy to hear about the level of service you received, I will let Mariya know about this feedback and their manager. Kind Regards ACT Team

Valutata 5 stelle su 5

I have been worried about my Student…

I have been worried about my Student loan for sometime, however the professionalism and reassurance from ACT has been impeccable especially Advisor Jerrome Driscoll. Jerrome was very professional and efficient in getting my repayment solved that wouldn't leave me struggling after already paying 2 large student loans. Jerrome understood exactly what i needed and was able to offer this option. ACT is very lucky to have such great employee's like Jerome. Thank you! :)

30 ottobre 2023
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Risposta di ACT Credit Management Ltd

Thank you for the detailed five-star review of our services, I will let Jerrome know about this feedback and their manager, we also agree that we are lucky to have him and the great team of agents. Kind Regards ACT Team

Valutata 5 stelle su 5

I recently sought debt recovery advice…

I recently sought debt recovery advice from Kate at Act Credit, and I must say, the experience was nothing short of outstanding.

Kate's approach was professional and refreshingly impartial. In an industry where genuine concern for a client's best interests can be rare, her integrity shone through. She provided clear explanations of the process and unbiased insights into various recovery options, allowing me to make an informed and confident decision.

What impressed me most was not only her expertise but also the comprehensive support provided by Act Credit. Kate equipped me with the knowledge to manage my financial affairs more wisely in the future, and her dedication to delivering honest, thoughtful, and client-centered advice is something I truly value.

I wholeheartedly recommend Act Credit for anyone in need of financial guidance, specifically because of the incredible experience I had working with Kate. Her service has not only helped me resolve my current issue but has also left a lasting impact on my financial well-being.

Thank you, Kate and Act Credit, for your invaluable assistance. I will definitely be recommending your firm to others and look forward to potentially working with you again in the future.

5/5 stars!

24 agosto 2023
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Risposta di ACT Credit Management Ltd

Good Afternoon Zola,

Thank you for taking the time to leave such a fantastic review of Kate in our Business Development Team. I have passed this feedback on to her Director.

ACT are very proud of receiving this review, as it details her excellent service to our client base. Great to hear you would recommend our services to others.

We wish you all the best in recovering the Judgement awarded through the High Court route.

Kind regards
ACT

Valutata 5 stelle su 5

Ceri was more than happy to help with…

Ceri was more than happy to help with paying off our remaining debt!

12 luglio 2023
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Risposta di ACT Credit Management Ltd

Hi Ben,

We are pleased to hear that you have had a positive experience with Ceri.

Thank you for the feedback we will pass this on to Ceri and their manager.

Kind regards
ACT Team

Valutata 5 stelle su 5

Nisha

The lady on the phone was very Loveley and understanding her name was nisha and she was very understanding and lovely

11 maggio 2023
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Risposta di ACT Credit Management Ltd

Hi Zach,

Thank you for taking the time to write this review of Nisha.

This positive review will also help others to make contact with us. I will also pass the feedback onto Nisha's manager.

Kind regards
ACT Team

Valutata 5 stelle su 5

ACT don’t judge and realise life does…

ACT don’t judge and realise life does get in the way. They took time to listen to me and help sort out a repayment plan that was manageable l. All in all I was very anxious about the fees I owed and they really made the process manageable. Adjusting my payments and taking into account my rising bills. Have to say thank you for making me less anxious to Nisha.

17 marzo 2023
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Risposta di ACT Credit Management Ltd

Hi Amy,

This is wonderful feedback. We're delighted to hear how supported you felt and Nisha will be over the moon to hear the difference they has made.

Thank you for taking the time to share your experience.

Kind regards
ACT Team

Valutata 5 stelle su 5

ACT Credit Management Ltd

ACT Credit Management Ltd.

Post Covid and furlough I had a few outstanding accounts, it has been my first time dealing with debt companies, and had a handful contact me.

Lisa in the call center was very helpful and friendly. I have now completed all payment plans and wanted to leave a review to say thank you for making a difficult time easier.

8 gennaio 2023
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Risposta di ACT Credit Management Ltd

Hi Hillary,

Firstly, thank you for taking the time to leave such a wonderful review of ACT and Lisa. I have passed this feedback on to Lisa and her management.

Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.

We really appreciate the time you took to write such a detailed review.

Kind regards ACT Team

Valutata 1 stelle su 5

I contacted act credit management and…

I contacted act credit management and the person who responded never introduced himself and was extremely unhelpful.

Given my experience, I'm certain that he'll continue with his unhelpful approach. As a result I'm not convinced act is a genuine company. I continue to share my experience with colleagues, friends and family.

15 gennaio 2021
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Risposta di ACT Credit Management Ltd

Hi,

Thank you for your feedback.

I've tried to request information to offer support and discuss your feedback.

Unfortunately I wasn't able to connect with you. I'd really like the opportunity to provide you with some clarity and offer support.

Please pop me an email to info@actcredit.com and I'd be happy to help.

Regards
ACT Team

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