I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference. I have not had on... Leggi di più
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I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference. I have not had on... Leggi di più
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Massive thank you to Jack Abri customers contact you was totally amazing when I had an urgent job needed doing you was polite professional and put my mind at rest .You got stu from maintenance team t... Leggi di più
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I called regarding an issue with no water to my property and Kirsty was very respectful of it being an urgent matter, after sorting the call out I had asked her if could bring up a couple of other iss... Leggi di più
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Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cl... Leggi di più
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Scritti dall'azienda
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
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Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Regno Unito
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Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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well done good job and clean up after work tidy well polite person 👏 👍 👍

Risposta di Abri
Enquiries relating to the sale of a shared ownership property in Bracknell were sent to ABRI back in June. The Enquiry was referred to their legal department, whereupon the solicitor went on holiday for 2 weeks. When the enquiries were returned to the buyers solicitor some 3 weeks later, 1 question had not been answered. The 1 question was resubmitted 16 working days ago, so nearly 4 weeks ago and still no response. Absolutely shameful!

Risposta di Abri
I have been living here 12yrs & l have met quite a few of the workmen/women & they have always been very helpful & polite. The last young lady l met ( Georgia,) came to replace a ceiling light. What.a delight this young lady was polite friendly & very helpful even put up my replacement bulb & my lamp shade. We had a lovely conversation while she worked which is lovely when you live alone. Even my dog loved her. Thankyou Georgia you are welcome to come again & thankyou Abri for great employees.

Risposta di Abri
The Abri representative Jake arrived promptly on time as the arrangement you kindly put in place for me.
He was professional and polite and seemed to throughly go through everything related to a gas inspection, to the best of my knowledge. Throughout his visit he remained respectful to my home.
I am continuously impressed with the service I receive from all representatives that come to my home from Abri, I have found them to always be so professional and helpful and very competent in their roles.

Risposta di Abri
Never had any issues with abri in the 9 years I’ve lived in the property, any repairs reported are always done quickly and efficiently, my most recent one being with Ryan who come out to fit 3 new extractor fans in the property.

Risposta di Abri
We had a water pipe that went wrong and flooded our kitchen on a Sunday. Problem was reported and we had Paul who attended within 2 hours. Paul was great, sympathetic and knowledgable and had it fixed in no time. Abri then called first thing Monday to check how everything was and arranged for a dehumidifier to be delivered and setup by lunch time.

Risposta di Abri
Callum was an absolute pleasure to talk to, he was polite, friendly and helpful individual. His knowledge of the company helped me sort out my issue and get the help I needed faster. He is a credit to Abri, thank you ⭐️⭐️⭐️⭐️⭐️

Risposta di Abri
Cannot thank Kira enough!She were were very helpful and considerate and a great asset to Abri’s team!
Well done!

Risposta di Abri
Abri heating engineer Nicky came she was friendly and polite she explained everything to me did the job no mess and she was very efficient.Thankyou very much Nicky and Abri .

Risposta di Abri
I had a recurring issue that kept being patched up. Jordon came and actually replaced the part that was causing the issue. He was firstly apologetic that I had to make another appointment as someone was already out a few weeks prior, but he said he would do what was needed to fix the issue. He was friendly and actually communicated with me. Made me feel at ease as I know it can be strange for single women to have a male in their home. He worked quickly, efficiently and tidily. Definitely a good representative of Abri.

Risposta di Abri
Thanks to Lucian, who came out to fix my shower and fitted a new one and taps. Very pleased with it and nice friendly guy. Efficient to. Thanks

Risposta di Abri
Very respectful to me and my property, work was done to high standard

Risposta di Abri
After telling John my gas pipe had broken brackets he reported it. John then come back week later fitted new fixings. Then checked everything was working and no leaks.

Risposta di Abri
Unprofessional and poorly trained, vans left for days on end badly parked and blocking driveways

Risposta di Abri
Wow, its best from the best. Can imagine they ask what colour wall i want. I never been choosing colour for my home. Always lived caravan or boats.
Now i have real home, my place with my 2 cats. Im so like house, easy communication with Abri Management. Its 5* from me. I love your house you give for me. Thank you so much. Im more happy here.

Risposta di Abri
Just a review and thank you for a very professional job.
After a water leak which affected the electrics, I had Matthew sent round to address the issues.
He was pleasant, friendly, knowledgeable and did the work efficiently and tidily, brilliant job done..many thanks

Risposta di Abri
Spoke with Fiona as my bathroom tap was not working no water was coming out she phoned me with a cancellation and the job got done very quickly. Turn down it was a sticking valve in the taps so the taps needed changing. Fiona's friendly organised and professional at all times. Very happy thank you

Risposta di Abri
The member of staff from customer services was friendly and helpful also very professional

Risposta di Abri
I’m not someone who normally leaves reviews, but after seeing Abri promote themselves on LinkedIn and other platforms as being committed to their tenants, I felt compelled to share my experience.
Sadly, my experience has been the complete opposite. The complaints service has been extremely disappointing, with poor communication, no follow ups , just delays, and a lack of meaningful action
Judging by my experience, the tenancy agreement seems to be optional when it comes to breaches by other residents in communal areas. If you’re affected, don’t expect them to be dealt with promptly or effectively.
I have been left feeling ignored and undervalued. Giving one star feels generous

Risposta di Abri
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