Abri Recensioni 

1731
•
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference. I have not had on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Massive thank you to Jack Abri customers contact you was totally amazing when I had an urgent job needed doing you was polite professional and put my mind at rest .You got stu from maintenance team t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called regarding an issue with no water to my property and Kirsty was very respectful of it being an urgent matter, after sorting the call out I had asked her if could bring up a couple of other iss... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia
  2. anche in
  3. Manutenzione immobiliare

Informazioni su Abri

Scritti dall'azienda

Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

  • We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

  • We’re investing in our communities, to address local issues and create opportunities for everyone

  • If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.

    Log on to the portal:

    Visit MyAbri


    Informazioni di contatto

    4,6

    Eccellente

    TrustScore 4.5 su 5

    2K recensioni

    5 stelle
    4 stelle
    3 stelle
    2 stelle
    1 stella

    Non risultano inviti alla recensione recenti

    Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

    Ha risposto al 96% delle recensioni negative ricevute

    Solitamente risponde entro 1 settimana

    Come questa azienda usa Trustpilot

    Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

    4,6

    Tutte le recensioni

    (1731)

    293 recensioni negli ultimi 12 mesi

    Scrivi una recensione
    Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

    Valutata 5 stelle su 5

    well done good job and clean up…

    well done good job and clean up after work tidy well polite person 👏 👍 👍

    24 giugno 2026
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    Risposta di Abri

    Hi Gary,

    Thank you for leaving us a review. It's great to hear that the recent trade operative that visited your home completed the job well and cleaned up thoroughly.

    We really appreciate you sending some feedback over.

    Kind regards,
    Emily

    Valutata 1 stelle su 5

    Absolutely shameful!

    Enquiries relating to the sale of a shared ownership property in Bracknell were sent to ABRI back in June. The Enquiry was referred to their legal department, whereupon the solicitor went on holiday for 2 weeks. When the enquiries were returned to the buyers solicitor some 3 weeks later, 1 question had not been answered. The 1 question was resubmitted 16 working days ago, so nearly 4 weeks ago and still no response. Absolutely shameful!

    1 giugno 2026
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    Risposta di Abri

    Hi Jenny,

    Thanks for taking the time to leave us feedback, I'm sorry that you've had some issues with your sale and can appreciate the frustration this must be causing.

    Are you able to give our contact centre a call on 0300 123 1567 so we can look into this for you? Alternatively you can email us at hello@abri.co.uk.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    I have been living here 12yrs & l have…

    I have been living here 12yrs & l have met quite a few of the workmen/women & they have always been very helpful & polite. The last young lady l met ( Georgia,) came to replace a ceiling light. What.a delight this young lady was polite friendly & very helpful even put up my replacement bulb & my lamp shade. We had a lovely conversation while she worked which is lovely when you live alone. Even my dog loved her. Thankyou Georgia you are welcome to come again & thankyou Abri for great employees.

    21 luglio 2026
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    Risposta di Abri

    Hi Marlene,

    It's so nice to hear that you had a great experience with Georgia, and that your dog liked her too! Thanks for taking the time to leave a review, I will make sure it is passed to her manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Excellent service

    The Abri representative Jake arrived promptly on time as the arrangement you kindly put in place for me.
    He was professional and polite and seemed to throughly go through everything related to a gas inspection, to the best of my knowledge. Throughout his visit he remained respectful to my home.
    I am continuously impressed with the service I receive from all representatives that come to my home from Abri, I have found them to always be so professional and helpful and very competent in their roles.

    5 giugno 2026
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    Risposta di Abri

    Hi Elena,

    It's great to hear you were so happy with Jake and the gas inspection he completed at your home.

    Thanks for getting in touch and leaving a review, I shall make sure this is passed to Jake's manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Never had any issues with abri in the 9…

    Never had any issues with abri in the 9 years I’ve lived in the property, any repairs reported are always done quickly and efficiently, my most recent one being with Ryan who come out to fit 3 new extractor fans in the property.

    22 giugno 2026
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    Risposta di Abri

    Hi Chelsea,

    It's so great to hear you've been happy with Abri since you've been one of our customers. Thanks for leaving a review, I shall pass on your kind words about Ryan to his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    great support

    We had a water pipe that went wrong and flooded our kitchen on a Sunday. Problem was reported and we had Paul who attended within 2 hours. Paul was great, sympathetic and knowledgable and had it fixed in no time. Abri then called first thing Monday to check how everything was and arranged for a dehumidifier to be delivered and setup by lunch time.

    28 giugno 2026
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    Risposta di Abri

    Hi Kieron,

    Thanks for leaving a review. I'm sorry that you had a leak, but I'm glad we were able to get someone out to you quickly who was able to fix it.

    If you need anything else please do get in touch.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Callum was an absolute pleasure to talk…

    Callum was an absolute pleasure to talk to, he was polite, friendly and helpful individual. His knowledge of the company helped me sort out my issue and get the help I needed faster. He is a credit to Abri, thank you ⭐️⭐️⭐️⭐️⭐️

    12 giugno 2026
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    Risposta di Abri

    Hi,

    Thank you for such a lovely review about Callum! It's great to hear he was about to help you get your issue sorted.

    I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Great customer service from Kira!

    Cannot thank Kira enough!She were were very helpful and considerate and a great asset to Abri’s team!
    Well done!

    15 luglio 2026
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    Risposta di Abri

    Hi Dave,

    Thanks so much for leaving a review, it's great to hear Kira was able to help you with your query.

    I have passed your feedback on to her manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Abri heating engineer Nicky

    Abri heating engineer Nicky came she was friendly and polite she explained everything to me did the job no mess and she was very efficient.Thankyou very much Nicky and Abri .

    3 luglio 2026
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    Risposta di Abri

    Hi Pat,

    Thanks for sending some feedback over, we really appreciate it!

    It's great to hear you were happy with the repair completed by Nicky, I've sent your review over to her manager.

    Thanks,
    Emily

    Valutata 5 stelle su 5

    Great Representative of Abri

    I had a recurring issue that kept being patched up. Jordon came and actually replaced the part that was causing the issue. He was firstly apologetic that I had to make another appointment as someone was already out a few weeks prior, but he said he would do what was needed to fix the issue. He was friendly and actually communicated with me. Made me feel at ease as I know it can be strange for single women to have a male in their home. He worked quickly, efficiently and tidily. Definitely a good representative of Abri.

    30 giugno 2026
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    Risposta di Abri

    Hi Emma,

    Thanks for getting in touch and leaving a review.

    It's great to hear that you were happy with both the service provided by Jordan and how at ese he put you. I have passed this on to his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Thanks to Lucian

    Thanks to Lucian, who came out to fix my shower and fitted a new one and taps. Very pleased with it and nice friendly guy. Efficient to. Thanks

    2 luglio 2026
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    Risposta di Abri

    Hi Neil,

    Thanks for taking the time to leave a review for Lucian, it's great to hear you were happy with the shower and taps he fitted. I've passed the feedback on to his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Very respectful to me and my property

    Very respectful to me and my property, work was done to high standard

    1 luglio 2026
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    Risposta di Abri

    Hi Vanessa,

    Thanks for taking the time to leave us a review, we really appreciate it!

    It's great to hear you're happy with the work recently completed at your home, if you need anything else from us please do get in touch.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    After telling John my gas pipe had…

    After telling John my gas pipe had broken brackets he reported it. John then come back week later fitted new fixings. Then checked everything was working and no leaks.

    19 giugno 2026
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    Risposta di Abri

    Hi Robert,

    Thanks for taking the time to leave us a review.

    It's great to hear that you were happy with the job completed by John.

    Kind regards,
    Emily

    Valutata 1 stelle su 5

    Unprofessional and poorly trained

    Unprofessional and poorly trained, vans left for days on end badly parked and blocking driveways

    10 luglio 2026
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    Risposta di Abri

    Hi Andy,

    Thanks for getting in touch. I'm sorry to hear that you have had a negative experience with some Abri vans. We do have a specific team that can look into this but we need a little more information so we can pass this to them.

    If you're able to call our Customer Contact Centre on 0300 123 1567 or alternatively email us on hello@abri.co.uk with the van or vans registration numbers we will then be able to look into this further.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Wow s

    Wow, its best from the best. Can imagine they ask what colour wall i want. I never been choosing colour for my home. Always lived caravan or boats.
    Now i have real home, my place with my 2 cats. Im so like house, easy communication with Abri Management. Its 5* from me. I love your house you give for me. Thank you so much. Im more happy here.

    20 febbraio 2026
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    Risposta di Abri

    Hi Rosies,

    It's so great to hear that you and your cats are happy in your home! Thanks for leaving us a review, we really appreciate it.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Electrical work

    Just a review and thank you for a very professional job.
    After a water leak which affected the electrics, I had Matthew sent round to address the issues.
    He was pleasant, friendly, knowledgeable and did the work efficiently and tidily, brilliant job done..many thanks

    15 giugno 2026
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    Risposta di Abri

    Hi Dominic,

    It's great to hear you were so pleased with the work completed by Matthew, I have passed your feedback onto his manager.

    Thanks for taking the time to a review.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Spoke with Fiona as my bathroom tap was…

    Spoke with Fiona as my bathroom tap was not working no water was coming out she phoned me with a cancellation and the job got done very quickly. Turn down it was a sticking valve in the taps so the taps needed changing. Fiona's friendly organised and professional at all times. Very happy thank you

    29 giugno 2026
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    Risposta di Abri

    Hi Diana,

    Thanks for taking the time to leave a review for Fiona, I have passed this to her manager.

    Kind regards,
    Emily

    Valutata 4 stelle su 5

    Helpful staff

    The member of staff from customer services was friendly and helpful also very professional

    10 giugno 2026
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    Risposta di Abri

    Hi David,

    Thanks for taking the time to leave us a review, we really appreciate it. The Contact Centre Team work really hard to provide support to our customers so it's great to hear you were happy with them.

    Kind regards,
    Emily

    Valutata 1 stelle su 5

    Terrible service

    I’m not someone who normally leaves reviews, but after seeing Abri promote themselves on LinkedIn and other platforms as being committed to their tenants, I felt compelled to share my experience.

    Sadly, my experience has been the complete opposite. The complaints service has been extremely disappointing, with poor communication, no follow ups , just delays, and a lack of meaningful action

    Judging by my experience, the tenancy agreement seems to be optional when it comes to breaches by other residents in communal areas. If you’re affected, don’t expect them to be dealt with promptly or effectively.

    I have been left feeling ignored and undervalued. Giving one star feels generous

    9 luglio 2026
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    Risposta di Abri

    Hi Peace,

    Thanks for taking the time to leave us a review. I'm sorry to hear you have not been happy with the service you have received, and we would like to try and resolve this for you.

    Are you able to give us a call on 0300 123 1567 so we can look into your complaints and how they are progressing. We can also look into the issues you are experiencing with regards to communal areas. Alternatively you can email us on hello@abri.co.uk.

    Kind regards,
    Emily

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