Abri Recensioni 

1731
•
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference. I have not had on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Massive thank you to Jack Abri customers contact you was totally amazing when I had an urgent job needed doing you was polite professional and put my mind at rest .You got stu from maintenance team t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called regarding an issue with no water to my property and Kirsty was very respectful of it being an urgent matter, after sorting the call out I had asked her if could bring up a couple of other iss... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia
  2. anche in
  3. Manutenzione immobiliare

Informazioni su Abri

Scritti dall'azienda

Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

  • We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

  • We’re investing in our communities, to address local issues and create opportunities for everyone

  • If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.

    Log on to the portal:

    Visit MyAbri


    Informazioni di contatto

    4,6

    Eccellente

    TrustScore 4.5 su 5

    2K recensioni

    5 stelle
    4 stelle
    3 stelle
    2 stelle
    1 stella

    Non risultano inviti alla recensione recenti

    Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

    Ha risposto al 96% delle recensioni negative ricevute

    Solitamente risponde entro 1 settimana

    Come questa azienda usa Trustpilot

    Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

    4,6

    Tutte le recensioni

    (1731)

    293 recensioni negli ultimi 12 mesi

    Scrivi una recensione
    Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

    Valutata 5 stelle su 5

    First of all my thanks to all the Abri…

    First of all my thanks to all the Abri team for all their help recently.
    From first becoming an Abri tenant I have noticed a great improvement in the services compared with previous authorities.
    To have the unsound rear garden wall removed and high quality fencing to replace it has been a great relief.
    The works ran from 3 Aug to 12 August and my fence completed today.
    Abri have been so helpful with prompt repairs to my bungalow when needed.
    Abri operatives covering all skills have always been so helpful, polite and most efficient , and above all, kind and understanding. Which as an elderly pensioner I really have appreciated.
    My grateful thanks to Team Abri!

    12 agosto 2026
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    Risposta di Abri

    Hi Elizabeth,

    Thank you for taking the time to leave a review, we really appreciate it! It's great to hear that you are you happy with the service received by Abri.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Beautiful coffee and atmosphere

    Beautiful coffee! Lovely welcoming vibe and great buzz to the place. Doing gods work!!

    10 agosto 2026
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    Risposta di Abri

    Hi Eleanor,

    Thanks for leaving a review for the cafe, it sounds like you had a lovely time there!

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Fiona and shower help!

    I spoke to Fiona about an issue I had with my shower, I explained that I had already booked the repair but asked as the shower was installed for use by a disabled person who couldn't use the bath, was there anything that could be done about bringing the date forward. Fiona asked about the access to washing facilities for the disabled family member without the shower and then made it a priority call even though we had a bath for other family members. I was very grateful to her. She asked the relevant questions and didnt make me feel like I was unreasonable for asking.
    Thank you

    23 luglio 2026
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    Risposta di Abri

    Hi Cheryl,

    Thank you for taking the time to leave a review for Fiona, we really appreciate it. It's great to hear that she was able to move your repair forward so you were able to get your shower repaired.

    I've passed your feedback onto her manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Thank you

    Thank you , for Peter, who cleaned the stairs well. First class, shiny like a diamond, thank you Abri

    6 agosto 2026
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    Risposta di Abri

    Hi Summer,

    Thanks for taking the time to leave us a review. It's great to hear that Peter was able to get the stairs clean and tidy again.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Small leak quickly fixed

    I had a very small dripping type leak, which ultimately came through the ceiling. The plumber who came out made the hole in the ceiling large enough to exam the leak. He quickly ascertained the leak was coming from a bit higher up than 1st thought, from a flexible tap connector to the bath which had perished. He had all the parts needed on the van and quickly had the job done. Very pleased with the outcome.
    Within a week the ceiling was also repaired.

    24 giugno 2026
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    Risposta di Abri

    Hi Steve,

    Thanks for taking the time to leave us a review, we really appreciate it!

    It's great to hear that our plumber was able to identify the cause of the leak and get it fixed for you quickly.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Had my bathroom repainted after some…

    Had my bathroom repainted after some damage was done. Graham was absolutely fantastic, honestly went above and beyond, can’t thank him enough

    5 agosto 2026
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    Risposta di Abri

    Hi Friend of Ted,

    Thank you for leaving a review! It's great that Graham was able to get your bathroom painted for you and that you were happy with the job he completed.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Staff

    Spoke to Andrew about advice on what to do with cooker he was very polite and patient nothing was to much trouble he dealt with problem happy customer

    28 luglio 2026
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    Risposta di Abri

    Hi Kerrie,

    Thank you for taking the time to leave a review. It's great to hear that Andrew was able to help you and that you left the call happy. I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Thanking a staff member…

    I would like to thank a staff member named Joe who was extremely helpful with my query regarding my bathroom adaptation request. Every time I spoke to him he assured me he would call me back with any updates, negative or positive and he did this on every occasion. He chased up my query, managed to speak to the person who was dealing with my query and called me back with a positive update. He was so kind on the phone and very patient with my questions. This has been an ongoing issue for months and months and it was so nice to speak with someone who really cared so many thanks to him and I hope he gets recognised for his good work.

    3 agosto 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Yvonne,

    Thank you for taking the time to leave a review for Joe, I'm so glad he was able to help you and get you an update. I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Richard and Gordon came to fix…

    Richard and Gordon came to fix something to do with my hot water tank both men were punctual,polite and tidy

    30 giugno 2026
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    Risposta di Abri

    Hi Frances,

    It's great to hear that you were happy with the repair completed by Richard and Gordan. Thanks for taking the time to leave us a review, we really appreciate it!

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    William listened to the problem and…

    William listened to the problem and helped to get it rectified as soon as possible

    7 maggio 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Ms Maureen Scott,

    Thanks for leaving a review for William, it's great to hear that you were happy with the help he offered and that he was able to get the issue rectified for you.

    Kidn regards,
    Emily

    Valutata 5 stelle su 5

    Patrick the plumber

    I had a problem with my toilet cistern not filling after flushing. I called abri who sent out Patrick. He took one look and replaced the fittings, making sure all was working well before he left. Very happy with the service.

    23 giugno 2026
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    Risposta di Abri

    Hi Mrs Haynes,

    Thank you for taking the time to leave a review for Patrick, we really appreciate it! I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Had Richard attend to repair window…

    Had Richard attend to repair window handle he repaired two and even adjusted my front door latch ! Richard was very polite and helpful and got job done 👍

    26 giugno 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Karen,

    Thanks for leaving us a review, we really appreciate it! It's great to hear you were happy with Richard and that he was able to repair your window handles and helped you out with your door latch too!

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Quick and on time

    Quick and on time , didn't have to wait in all day ! ..
    Polite and explained exactly what he was doing had a great experience.

    23 giugno 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Thomas,

    Thank you for leaving a review, we really appreciate it! I'm really happy to hear that you had a good experience with one of our trade operatives.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    LOUDLY BANGING DOOR

    IVE HAD A PROBLEM WITH MY LOUDLY BANGING DOOR EVER SINCE I MOVED IN IN 2022. MARK (A CARPENTER) CAME OUT TODAY AND HAS FIXED THE PROBLEM ( WHICH WAS ADJUSTMENT OF THE DOOR SELF CLOSING MECHANISUM ).
    MARK WAS SO HELPFULL AND KNOWLEDGEABLE.

    30 luglio 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Chris,

    Thanks for taking the time to leave a review for Mark, it's great to hear that you were happy with the repair he completed, and that it's fixed the issue with your door.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Dave didn't waste time quick on the job…

    Dave didn't waste time quick on the job explained what to do and not to do spot on x

    8 luglio 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Jill,

    Thanks for leaving a review, we really appreciate it! It's great to hear you were happy with Dave and the work he completed.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    I had a lovely lady called Charlotte…

    I had a lovely lady called Charlotte come to my house to fix my hot water tank. She was very polite, friendly and arrived on time. When Charlotte had fixed my problem, she explained very clearly what she’d done and everything she’d checked to hopefully make sure it wouldn’t happen again for a long time. Very professional and knowledgeable. Abri should be proud to have someone like her working for them.

    3 luglio 2026
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    Risposta di Abri

    Hi Moriya,

    Thanks for taking the time to leave a review about Charlotte. It's great to hear you were so happy with the work completed and how helpful she was.

    I've passed your feedback over to her manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Repair carried out by Richard on my…

    Repair carried out by Richard on my kitchen taps.
    Richard was professional, efficient and friendly. Replaced my kitchen taps, cleaned up after his works. Very happy with the work he done.

    28 luglio 2026
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    Risposta di Abri

    Hi Terri,

    What a lovely review! Thank you for leaving it, I have passed it over to Richards manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Boiler's box

    Richard was very professional , polite and helpful. He did the job quite quickly without wasting the time and in the end the result was fantastic. I deeply appreciate it.

    22 giugno 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Davood,

    Thanks for taking the time to leave us a review, we really appreciate it.

    It's great to hear you were happy with the repair recently completed by Richard.

    If you need anything else please do get in touch.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Scott was professional and friendly…

    Scott was professional and friendly when he fitted our new CO2 detector. He answered our questions about the CO2 detector.

    23 giugno 2026
    Non scritta su invito
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    Risposta di Abri

    Hi Kenny,

    Thank you for getting in touch and leaving a review. It's great that Scott was able to answers the questions you had, I shall make sure your feedback is passed to his manager.

    Kind regards,
    Emily

    Valutata 5 stelle su 5

    Sam the electrician

    Sam, an electrician from Abri's safer homes team, came round to fit new smoke alarms. He was friendly,kind and polite. The job was completed quickly and professionally by Sam and his team mate. Thank you so much for a quick and efficient installation all done with a bright smile and laugh.

    29 giugno 2026
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    Risposta di Abri

    Hi Rebecca,

    Thanks for leaving a review for Sam and his colleague. It's great to hear that you were happy with both the work completed and their manner.

    Kind regards,
    Emily

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